Axis Q9216-SLV User Manual
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Axis Q9216-SLV User Manual

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AXIS Q9216-SLV Network Camera
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Summary of Contents for Axis Q9216-SLV

  • Page 1 AXIS Q9216-SLV Network Camera User Manual...

  • Page 2: Table Of Contents

    AXIS Q9216-SLV Network Camera Table of Contents Solution overview ......... . .

  • Page 3: Solution Overview

    AXIS Q9216-SLV Network Camera Solution overview Solution overview Surveillance center...

  • Page 4: Installation

    AXIS Q9216-SLV Network Camera Installation Installation To watch this video, go to the web version of this document. www.axis.com/products/online-manual/53515#t10170577 Installation video for the product.

  • Page 5: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 6: Webpage Overview

    Secure passwords Important Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password. The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

  • Page 7: Configure Your Device

    AXIS Q9216-SLV Network Camera Configure your device Configure your device Adjust the image This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more on page 48. Select exposure mode To improve image quality for specific surveillance scenes, use exposure modes.
  • Page 8 AXIS Q9216-SLV Network Camera Configure your device • Set the exposure mode to automatic. Note A high max shutter value can result in motion blur. • To slow down the shutter speed, set max shutter to the highest possible value.
  • Page 9 3. Use the Local contrast slider to adjust the amount of WDR. 4. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Verify the pixel resolution To verify that a defined part of the image contains enough pixels to, for example, recognize the face of a person, you can use the pixel counter.

  • Page 10: Adjust The Camera View (Ptz)

    AXIS Q9216-SLV Network Camera Configure your device You can see the number of pixels for each of the rectangle’s sides, and decide if the values are enough for your needs. Hide parts of the image with privacy masks You can create one or several privacy masks to hide parts of the image.

  • Page 11: View And Record Video

    AXIS Q9216-SLV Network Camera Configure your device Create a guard tour with preset positions A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time. 1. Go to PTZ > Guard tours.

  • Page 12: Set Up Rules For Events

    AXIS Q9216-SLV Network Camera Configure your device 1. Connect an external monitor using the HDMI connector. 2. Go to System > Video out and turn on HDMI. 3. Select a Source. Rotate the image if needed. Set up network storage To store recordings on the network, you need to set up your network storage.
  • Page 13 AXIS Q9216-SLV Network Camera Configure your device 2. Enter a Name. 3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.
  • Page 14 Provide visual indication of an ongoing event You have the option to connect the AXIS I/O Indication LED to your network camera. This LED can be configured to turn on whenever certain events occur in the camera. For example, to let people know that video recording is in progress.
  • Page 15 1. Go to System > Accessories > I/O ports. 2. Make sure that the port you connected the AXIS I/O Indication LED to is set to Output. Set the normal state to Circuit open. 3. Go to System > Events.
  • Page 16 AXIS Q9216-SLV Network Camera Configure your device Detect tampering with input signal This example explains how to trigger an alarm when the input signal is cut or short-circuited. For more information about the I/O connector, see page 58. 1. Go to System > Accessories and turn on Supervised.
  • Page 17 AXIS Q9216-SLV Network Camera Configure your device 15. In the list of actions, select Send notification to email. 16. Select a recipient from the list. 17. Type a subject and a message for the email. 18. Click Save.

  • Page 18: Cleaning

    AXIS Q9216-SLV Network Camera Cleaning Cleaning Clean the device You can clean this device with detergent and high-pressure water. Maximum water temperature is 80 °C (176 °F). 1. Apply detergent with a cloth. 2. Rinse the device using a water hose or high-pressure water.

  • Page 19: The Device Interface

    AXIS Q9216-SLV Network Camera The device interface The device interface Note Support for the features and settings described in this section varies between devices. Show or hide the main menu. Access the product help. Change the language. Set light theme or dark theme.
  • Page 20 AXIS Q9216-SLV Network Camera The device interface Click to show I/O output ports. Use the switch to open or close the circuit of a port, for example to test external devices. Click to manually turn on or turn off the IR illumination.
  • Page 21 AXIS Q9216-SLV Network Camera The device interface Installation Capture mode: A capture mode is a preset configuration that defines how the camera captures images. When you change the capture mode, it can affect many other settings, such as view areas and privacy masks.
  • Page 22 AXIS Q9216-SLV Network Camera The device interface Wide dynamic range WDR: Turn on to make both bright and dark areas of the image visible. Local contrast: Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
  • Page 23 • Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to night mode later. IR light If your device doesn’t have built-in illumination, these controls are only available when you have connected a supporting Axis accessory.
  • Page 24 AXIS Q9216-SLV Network Camera The device interface • Flicker-free 60 Hz : The camera adjusts the aperture and gain automatically, and uses the shutter speed 1/60 s. • Flicker-reduced : This is the same as flicker-free, but the camera might use shutter speeds faster than 1/100 s (50 Hz) and 1/120 s (60 Hz) for brighter scenes.
  • Page 25 Zipstream: A bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example in scenes with moving objects.
  • Page 26 AXIS Q9216-SLV Network Camera The device interface Upper limit: Enter a maximum GOP length, that is, the maximum number of P-frames between two I-frames. P-frames: Enter the desired number of P-frames. The higher the number, the less bandwidth is required. However, if there are network congestion, there could be a noticeable deterioration in the video quality.

  • Page 27: Audio

    Mask x: Click to rename, disable, or permanently delete the mask. Audio Overview Locate device: Click to play a sound that helps you identify the speaker. Calibrate: Click to calibrate the speaker. Launch AXIS Audio Manager Edge: Click to launch the application. Device settings Input...
  • Page 28 AXIS Q9216-SLV Network Camera The device interface Allow stream extraction: Turn on to allow stream extraction. Input type: Select the type of input, for instance if it’s a microphone or line-in. Power type: Select power type for your input. Activate changes: Click to activate your selection.

  • Page 29: Recordings

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/applications. You need a license code and the Axis product serial number to generate a license key.

  • Page 30: System

    AXIS Q9216-SLV Network Camera The device interface System Date and time The time format depends on the web browser’s language settings. Note We recommend you to synchronize the device’s date and time with an NTP server. Synchronization: Select an option for synchronizing the device’s date and time.
  • Page 31 One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: The default setting. Press and hold the control button on the device to connect to an O3C service over the internet.
  • Page 32 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 33 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 34 To install test firmware or other custom firmware from Axis on the device, you need a custom-signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 35 AXIS Q9216-SLV Network Camera The device interface A rule defines the conditions that must be met for the product to perform an action. The list shows all the currently configured rules in the product. Note You can create up to 256 action rules.
  • Page 36 AXIS Q9216-SLV Network Camera The device interface Use passive FTP: Under normal circumstances the product simply requests the target FTP server to open the data connection. The device actively initiates both the FTP control and data connections to the target server.
  • Page 37 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems (VMS).
  • Page 38 AXIS Q9216-SLV Network Camera The device interface Password: Enter a password for the username. Client ID: Enter a client ID. The client identifier is sent to the server when the client connects to it. Clean session: Controls the behavior at connection and disconnection time. When selected, the state information is discarded at connect and disconnect.
  • Page 39 AXIS Q9216-SLV Network Camera The device interface • Property: Send only stateful messages as retained. • All: Send both stateful and stateless messages as retained. QoS: Select the desired level for the MQTT publication. MQTT subscriptions Add subscription: Click to add a new MQTT subscription.
  • Page 40 AXIS Q9216-SLV Network Camera The device interface • STUN: STUN (Session Traversal Utilities for NAT) is a client-server network protocol that lets the device determine if it is located behind a NAT or firewall, and if so obtain the mapped public IP address and port number allocated for connections to remote hosts.
  • Page 41 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share, since each device gets its own folder.
  • Page 42 AXIS Q9216-SLV Network Camera The device interface Retention time: Select how long to keep recordings, to limit the amount of old recordings or to comply with regulations regarding data storage. If the network storage becomes full, old recordings are removed before the selected time period has passed.
  • Page 43 Delete user: Delete the user. You can’t delete the root user. By creating an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com. ONVIF media profiles An ONVIF media profile consists of a set of configurations that you can use to change media stream settings.
  • Page 44 AXIS Q9216-SLV Network Camera The device interface Audio detection These settings are available for each audio input. Sound level: Adjust the sound level to a value from 0–100, where 0 is the most sensitive and 100 the least sensitive. Use the activity indicator as a guide when you set the sound level.
  • Page 45 AXIS Q9216-SLV Network Camera The device interface : Drag the slider to set the thickness for the top border. : Drag the slider to set the thickness for the right border. : Drag the slider to set the thickness for the bottom border.
  • Page 46 Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.

  • Page 47: Maintenance

    Note All Axis device firmware is digitally signed to ensure that you only install verified firmware on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed firmware, secure boot, and security of private keys” at axis.com.

  • Page 48: Learn More

    Capture modes The capture mode to choose depends on the requirements for the frame rate and resolution for the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com. Privacy masks You’ll see the privacy mask on all snapshots, recorded video, and live streams.

  • Page 49: Streaming And Storage

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 50 AXIS Q9216-SLV Network Camera Learn more Maximum bitrate (MBR) With maximum bitrate, you can set a target bitrate to handle bitrate limitations in your system. You may see a decline in image quality or frame rate when the instantaneous bitrate is kept below the specified target bitrate. You can choose to either prioritize image quality or frame rate.

  • Page 51: Security

    TPM module The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized access. It is always activated and there are no settings you can change. To learn more about TPM, go to axis.com/press-center/media-resources/white-papers.

  • Page 52: Troubleshooting

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 53: Technical Issues, Clues, And Solutions

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
  • Page 54 IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 55: Performance Considerations

    Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Need more help? Useful links •...

  • Page 56: Specifications

    AXIS Q9216-SLV Network Camera Specifications Specifications Product overview I/O connector SD card slot IR illumination Network connector (PoE) HDMI connector Audio out Tally LED (Indication LED) Audio in Control button 10 Status LED LED indicators Indication Status LED Unlit Connection and normal operation.

  • Page 57: Sd Card Slot

    This product supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
  • Page 58 AXIS Q9216-SLV Network Camera Specifications Audio input 1 Tip 2 Ring 3 Sleeve Electret power if selected Ground Unbalanced microphone (with or without electret power) or line Ground Balanced microphone (with or without phantom power) Balanced microphone (with or without phantom or line, “hot”...
  • Page 59 AXIS Q9216-SLV Network Camera Specifications Example DC ground DC output 12 V, max 25 mA Supervised input Digital output...
  • Page 60 User Manual Ver. M5.2 AXIS Q9216-SLV Network Camera Date: January 2022 © Axis Communications AB, 2020 - 2022 Part No. T10146344...

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