Paper Is Jammed - Epson TM-C3500 User Manual

• When the media form is die-cut label (black marks) or continuous paper (black marks)
The paper being used differs
from that of Media detection
settings.
The black marks do not
comply with the specifications.
The sensor has failed.

Paper is jammed

If a paper jam occurs, remove the paper by following the steps below.
1
Turn the printer off. (U
2
Open the roll paper cover.
3
If there is a paper jam, remove the paper.
4
Load paper again. (U
U
5
Turn the printer on. (U
Downloaded from ManualsNet.com
Cause
"Loading and Replacing Fanfold Paper" on page
search engine
Solution and Reference
Check the paper being used and Media detection settings of
the printer. (U "PrinterSetting Functions and Operating
Procedures" on page 115)
If the reflectivity of the black marks is higher than the specified
value, the black marks may not be recognizable. Infrared light is
used for black mark detection, and the infrared reflectivity
needs to be the specified value or lower.
Check the specifications of black mark printing, and use black
marks that comply with the printer specifications.
The black marks may become recognizable by executing Adjust
the Black Mark Detection Sensor.
Click Printer Setting Utility on the Printer Utilities tab of the
printer driver to display PrinterSetting. Then execute Adjust the
Black Mark Detection Sensor from Printer Adjustment -
Sensor Adjustment.
If operation was normal up until now, the sensor has probably
failed. Request repairs.
"Turning the Power Off" on page
"Loading and Replacing Roll Paper" on page
"Turning the Power On" on page
43)
46,
56)
42)
156