Paper Is Smeared Or Smudged With Ink; Part Of Print Data Is Missing / Auto Cutting Position Shifts - Epson TM-C3500 User Manual

Paper is Smeared or Smudged with Ink

The paper width and the shutters
on the platen do not match.
The paper being used and the
Media Coating Type setting
differ.
If foreign matter is adhered to the
head, the paper may be smeared
with ink.
If the platen vacuum is insufficient
for the paper, the paper may rub
against the print head and be
smeared with ink.

Part of Print Data is Missing / Auto Cutting Position Shifts

The paper being used and the
media definition do not match.
Shift of print position may occur
depending on the paper used.
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Cause
Cause
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Solution and Reference
If the paper width and shutters on the platen do not match,
rising up of the paper may cause the paper and print head to
rub against each other, leading to the paper becoming dirty.
Set the shutters on the platen according to the instructions on
the label attached to the printer. (U
on page 66)
Check the paper being used and the Media Coating Type
setting of the printer driver. (U
Driver" on page 73)
Execute manual head cleaning.
Press the Cleaning button for at least 3 seconds to run the head
cleaning.
Platen vacuum manual adjustment is required.
Set the vacuum with Platen Vacuum Manual Adjustment on
the Options tab of the printer driver.
Solution and Reference
If the paper and the media definition of the printer driver do not
match, printing may not be at the correct position.
Set the media definition correctly. (U
(Media Definition)" on page
Position adjustment is required.
Click Printer Setting Utility on the Printer Utilities tab of the
printer driver to display PrinterSetting. Then execute Paper
Feed Adjustment from Printer Adjustment.
The adjustments of Cut Position Adjustment, Print Start
Position Adjustment (Vertical Direction), and Print Start
Position Adjustment (Horizontal Direction) can be made.
(U "PrinterSetting Functions and Operating Procedures" on
page 115)
"Adjusting the Shutters"
"How to Display the Printer
"Registering Paper
76)
153