Epson TM-C3400 Technical Reference Manual
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Epson TM-C3400 Technical Reference Manual

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See also: Reference Manual , User Manual
Technical Reference Guide

Product Overview

Describes features and general specifications for the product.
Setup
Describes setup and installation of the product and peripherals.

Application Development Information

Describes how to control the printer and necessary information
when you develop applications.
Handling
Describes how to handle the product.
Maintenance of the TM-C3400
Describes to administrator for necessary information to administer
TM-C3400 in the system such as distributing driver or installing
new printer or replacing the printer.
M00008303
Rev.D

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  • Page 1: Product Overview

    Handling Describes how to handle the product. Maintenance of the TM-C3400 Describes to administrator for necessary information to administer TM-C3400 in the system such as distributing driver or installing new printer or replacing the printer. M00008303 Rev.D...
  • Page 2 • Neither is any liability assumed for damages resulting from the use of the information contained herein. • Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating...

  • Page 4: For Safety

    For Safety Key to Symbols The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product. You must follow warnings carefully to avoid serious bodily injury. WARNING Provides information that must be observed to prevent damage to the equipment or loss of data.

  • Page 5: Warnings

    • Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise. Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice. • Never attempt to repair this product yourself. Improper repair work can be dangerous.

  • Page 6: Cautions

    Cautions • Do not connect cables in ways other than those mentioned in this manual. Different connections may cause equipment damage or fire. • Do not connect cables in ways other than those mentioned in this manual. CAUTION Different connections may cause equipment damage or fire. •...

  • Page 7: About This Manual

    POS systems and development and design of printer applications for developers. Manual Content The manual is made up of the following sections: Chapter 1 Product Overview Chapter 2 Setup Chapter 3 Application Development Information Chapter 4 Handling Chapter 5 Maintenance of the TM-C3400...

  • Page 9: Table Of Contents

    Contents ■ For Safety ..........................4 Key to Symbols ............................4 Warnings ..............................5 Cautions ..............................6 ■ Restriction of Use ........................6 ■ About this Manual ........................ 7 Aim of the Manual ..........................7 Manual Content .............................7 ■ Contents..........................9 Product Overview ................ 13 ■...
  • Page 10 Notification Settings ........................... 108 Media Loading Settings ........................110 Media Position Detection........................112 Panel Button Settings ......................... 114 Setting EPSON Status Monitor 3 ......................116 Setting the Post-Printing Movements ....................120 Application Development Information........125 ■ Overview........................... 125 ■ Printer Driver ........................125 ■...
  • Page 11 ■ Printer Driver and Utility Function List ................133 Network Setting of the Printer ......................135 Setting the Printer ..........................139 Acquiring Printer Status........................140 ■ Application Specification to Develop................142 Character Size to Print ........................142 Print Barcode Data on the Graphic Data ..................142 When Extremely High Reliability and Safety are Required ............142 Handling ..................
  • Page 12 Maintenance of the TM-C3400..........201 ■ Necessary Information for an Administrator of the Printer ...........202 Printer Driver Functions ........................202 Destination for the Printer Driver Setting..................203 Printer Setting ............................. 204 Installing Multiple Printer Drivers in One Client Computer ............206 Using One Network Printer with Multiple Client Computers ............

  • Page 13: Product Overview

    Chapter 1 Product Overview Product Overview This chapter describes features and specifications of the product. Features The TM-C3400 is a 3-color ink jet printer that offers high speed easy operability and high reliability required for on-demand label printing. Printing • High-speed printing ∗...
  • Page 14 Reliability • Pigment ink for excellent light-fastness and water-resistance. • High reliability system to prevent missing dots with auto nozzle check system installed. Software ® • Windows printer driver is available. • The printer driver has the built-in barcode font, and available from .NET application. •...

  • Page 15: Product Configuration

    • The AC adapter is embedded in the printer. • The AC cable may not be included with the printer. Printer Drivers and utilities are not included with this product. Download them from the home page of Seiko Epson Corporation.

  • Page 16: Parts Name And Function

    Parts Name and Function Front Control panel Release lever Paper ejection guide Paper ejection Ink cartridge cover table Paper ejection Power switch guide lock Paper ejection Roll paper cover Power switch cover tray Control panel Paper LED Error LED Ink LED Power LED CUT button FEED button...
  • Page 17 Chapter 1 Product Overview Back Fanfold paper cover Paper feed guide Fanfold paper guide Connector (lower rear) USB Interface Model USB connector Power connector Cable hook Inlet (AC Adapter) AC Adapter Ethernet Interface Model Status sheet button Ethernet Connector Power connector Cable hook Inlet (AC Adapter) Connector cover...

  • Page 18: Power Switch

    Power Switch Before turning on the printer, be sure to check that the AC adapter is connected to the power supply. CAUTION • When DIP switch 1 is OFF, the power is turned on after the POWER button has been pressed for 3 seconds.

  • Page 19: Button

    Chapter 1 Product Overview Button FEED button • Feeds the paper continuously when media position detection is set to “No Detection”. ∗ The paper is fed by 15 mm if FEED button is pressed once. ∗ If the FEED button is held down, the paper is continuously fed until the button is released. (6 seconds at a maximum) •...

  • Page 20: Connectors

    INK (ink) LED: Red • Flashes when the ink is low or waste ink in the ink cartridge is nearly full. • Lights when it is time to replace the ink cartridge, when the ink cartridge is not installed or is not correctly installed, and when waste ink in the ink cartridge is full.

  • Page 21: Status/Error Indications

    Chapter 1 Product Overview Status/Error Indications The printer status is displayed with combination of lighting and flashing of LEDs. When an error occurs, you can find out the cause and the remedy from the LED indication for the error. : Lights : Flashes : Off : No change...
  • Page 22 : Lights : Flashes : Off : No change — Status Remedy Power Error Paper Set specified papers. (See "Loading/Replacing the Paper" on page 78.) When the specified paper is Paper size error not available, cancel the print job from the spooler. If no print job is in the spooler, turn off and on the printer to recover —...

  • Page 23: Print Without Missing Dots

    Missing dots check is performed after printing each page to check that dot missing has not occurred. When dot missing is detected, the following screen of the EPSON Status Monitor 3 is displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint] (reprinting after dot missing is resolved by the auto head cleaning.)
  • Page 24 • The auto head cleaning is performed automatically after nozzle clogging is detected. Ink is expended during the head cleaning. • Nozzle clogging detect function cannot be disabled. • When you want to select [High Reliability Mode (Reprint)], do not uncheck [Use EPSON Status Monitor 3] of [Driver Preferences] in [Driver Utilities] tab.

  • Page 25: Software

    Service installed as a resident program on the computer When the TM-C3400 is replaced for service or other reason, this detects the printer connection and automatically changes the output printer of the printer driver.

  • Page 26: Product Specifications

    Purpose Name Specifications The user can check status of EPSON printer on EpsonNet Simple Viewer network with this. The setting can not be executed. The user can check and executes the network printer. EpsonNet Config Applies it simultaneously to a number of printers.
  • Page 27 GS1 DataBar Omnidirectional, GS1 DataBar Truncated, identification rate GS1 DataBar Limited, GS1 DataBar Expanded ANSI rank D (based on Seiko Epson Corporation standard) Two-dimensional PDF417, QR code, Maxi Code, S1 DataBar Stacked, code printing GS1 DataBar Stacked Omnidirectional,...

  • Page 28: Hardware Requirements

    Hardware Requirements Microsoft Windows Server 2008 SP2 (32 bit/ 64 bit) Microsoft Windows Server 2008 R2 Microsoft Windows Server 2003 R2 SP2 (32 bit/ 64 bit) Microsoft Windows 7 (32 bit/ 64 bit) Microsoft Windows Vista SP2 (32 bit/ 64 bit) Microsoft Windows XP SP3 (32 bit) Microsoft Windows XP SP2 (64 bit) Microsoft Windows 2000 SP4 (32 bit)

  • Page 29: Printing Specifications

    Chapter 1 Product Overview Printing Specifications Printable Roll paper Minimum width 26 mm, Maximum width 104 mm area Fanfold paper Minimum width 46 mm, Maximum width 104 mm Print speed 360 × 180 dpi Printing width 56 mm: 92 mm/s, 72 mm: 82 mm/s, (horizontal ×...

  • Page 30: Paper Specifications

    Paper Specifications The following is the type and the size of paper specified for this printer. When using paper other than specified paper, paper feed accuracy, barcode detection accuracy, printing quality may be degraded or frequent paper jam may occur. Paper type Category Form...
  • Page 31 Chapter 1 Product Overview Receipt This is continuous paper. Paper type Plain Media, Fine Media, PET Film Form Roll paper Paper width 30 to 108 mm Paper thickness 0.085 to 0.151 mm Roll paper core Outside diameter: 44.1 mm External diameter Maximum 101.6 mm Winding direction Printing face must be facing outside.
  • Page 32 Black Mark Receipt <Back side> <Printing side> Center of black marks Center of paper Center of paper width width Paper feeding Paper feeding direction direction Perforation position 0.5 mm or more (When using fanfold paper) Black mark receipt Black mark width Paper type Plain Media, Fine Media, PET Film Form...
  • Page 33 Chapter 1 Product Overview Paper type Plain Media, Fine Media, PET Film Form Fanfold paper Paper width 50 to 108 mm Black mark width 13 mm or more Black mark length 9 mm or more 8.5 ± 1 mm Black mark centering position Black mark interval 15 mm or more Paper thickness...
  • Page 34 Full-page Label Backing paper width Backing paper Label area Label width Edge cutoff Edge cutoff Paper type Plain Media Label, Fine Media Label, Synthetic Media Label Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm 2 ±...
  • Page 35 Chapter 1 Product Overview Die-cut Label When removing right and left fringes only When removing all the fringes (Black Mark Die-cut Label) Backing paper width Backing paper width Label Edge R Edge R Backing paper Label area Label chaff Label width Label width Edge cutoff Edge cutoff...
  • Page 36 Paper type Fine Media Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm Label length 25.4 to 1117.6 mm When it is less than 15 {0.59”} to 25.4 {1”} mm, use the label of “When removing right and left fringes only”...
  • Page 37 Chapter 1 Product Overview Paper type Synthetic Media Label Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm Label length 50.8 to 1117.6 mm When it is less than 15 {0.59”} to 50.8 {2”} mm, use the label of “When removing right and left fringes only”...
  • Page 38 Black Mark Die-cut Label <Back side> <Printing side> Center of paper Center of black marks width Center of paper width Paper feeding direction Paper feeding direction Perforation position 2 mm or more ( W h e n u s i n g fa n - fold paper) Backing paper Label area...
  • Page 39 Chapter 1 Product Overview Paper type Plain Media Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm Label length 25.4 to 1117.6 mm When it is less than 15 {0.59”} to 25.4 {1”} mm, use the label of “When removing right and left fringes only”...
  • Page 40 Paper type Fine Media Label Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm Label length 25.4 to 1117.6 mm When it is less than 15 {0.59”} to 25.4 {1”} mm, use the label of “When removing right and left fringes only”...
  • Page 41 Chapter 1 Product Overview Paper type Synthetic Media Label Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm Label length 50.8 to 1117.6 mm When it is less than 15 {0.59”} to 50.8 {2”} mm, use the label of “When removing right and left fringes only”...
  • Page 42 Paper type Plain Media Label, Fine Media Label Form Fanfold paper Backing paper width 50 to 112 mm Label width 46 to 108 mm Label length 15 to 301.8 mm Gap between labels 3 to 6 mm 2 ± 0.5 mm Edge cutoff on left/right side Label edge R 2 mm or less...
  • Page 43 Chapter 1 Product Overview Wrist Band <Back side> <Printing side> Center of black marks Center of paper width Center of paper width Paper feeding Paper feeding direction direction Black mark paper Black mark width Paper type Synthetic Media Specified original paper PDC Compucolor 8000 Series 7.5 mil Rectangular Band (Code: 8000-11-PDL) Form...

  • Page 44: Print Area And Cutting Position

    Print Area and Cutting Position Receipt / Roll paper Top margin: 2.0 mm (typical value) Left and right margin: 2.0 mm (typical value) Bottom margin: 2.0 mm (typical value) Paper width Paper feeding direction Center of paper width Auto-cut position Auto-cut position 2.0 mm 2.0 mm...
  • Page 45 Chapter 1 Product Overview Full-page Label / Roll paper Top margin (inside the label): 2.0 mm (typical value) Left and right margin (inside the label): 2.0 mm (typical value) Bottom margin (inside the label): 2.0 mm (typical value) Paper width Paper feeding direction Center of paper width Auto-cut position...
  • Page 46 Die-cut Label / Roll paper Top margin (inside the label): 2.0 mm (typical value) Left and right margin (inside the label): 2.0 mm (typical value) Bottom margin (inside the label): 2.0 mm (typical value) Paper width Paper feeding direction Center of paper width Auto-cut position Auto-cut position 2.0 mm...
  • Page 47 Chapter 1 Product Overview Black Mark Receipt / Roll paper Top margin: 2.0 mm (typical value) Left and right margin: 2.0 mm (typical value) Bottom margin: 2.0 mm (typical value) Paper width Paper feeding direction Center of paper width Auto-cut position Auto-cut position Print area 2.0 mm...
  • Page 48 Black Mark Receipt / Fanfold paper Top margin: 2.0 mm (typical value) Left and right margin: 2.0 mm (typical value) Bottom margin: 2.0 mm (typical value) Paper width Center of paper width Paper feeding direction Perforated line Auto-cut position Auto-cut position Perforated line Auto-cut position Print area...
  • Page 49 Chapter 1 Product Overview Black Mark Die-cut Label / Roll paper Top margin (inside the label): 2.0 mm (typical value) Left and right margin (inside the label): 2.0 mm (typical value) Bottom margin (inside the label): 2.0 mm (typical value) Paper width Paper feeding direction Center of paper width...
  • Page 50 Black Mark Die-cut Label / Fanfold paper Top margin (inside the label): 2.0 mm (typical value) Left and right margin (inside the label): 2.0 mm (typical value) Bottom margin (inside the label): 2.0 mm (typical value) Paper width Paper feeding Center of paper width direction Perforated line...
  • Page 51 Chapter 1 Product Overview Wrist Band / Roll paper Top margin: 2.0 mm (typical value) Left and right margin: 2.0 mm (typical value) Bottom margin: 2.0 mm (typical value) Paper width Center of paper width Paper feeding direction Auto-cut position Auto-cut position 2.0 mm 2.0 mm...

  • Page 52: Paper Ejection Tray

    Paper Ejection Tray Black Mark Paper type Plain Media, Fine Media, PET Film Receipt Paper form Fanfold paper Paper size Width 76 to 105 mm × length 54 to 148 mm Paper 0.119 to 0.151 mm thickness Black Mark Paper type Plain Media, Fine Media Die-cut Label Paper form...

  • Page 53: Electrical Characteristics

    Chapter 1 Product Overview Electrical Characteristics Power supply Power supplied by AC adapter accessory (PS-180) Input voltage (rated) North America / Japan: AC 100 to 125V Other countries: AC 100 to 240V Frequency (rated) 50 Hz to 60 Hz Power Operating Approximately 26W consumption...

  • Page 54: Reliability

    Reliability Life Print head 6,000 million shots/nozzle Paper feed 1,500,000 pages or the number of pages that reaches the mechanism following paper length fed. • Plain Media: 150 km • Fine Media: 75 km • PET Film: 50 km • Wrist band: 60 km •...

  • Page 55: Environmental Conditions

    Not operating 700 to 1060 hPa (approximately 0 to 2500 m above sea level) (including in transportation) Acoustic noise During Approximately54 dB (ANSI Bystander position) operation (Based on Epson evaluation conditions including the use of the (including using autocutter) the autocutter)

  • Page 56: External Dimensions

    External Dimensions • Height: 261 mm • Width: 255 mm • Depth: 275 mm 457 (when the paper ejection tray is extended) 388 (when the paper ejection tray is shortend) [Unit: mm]...

  • Page 57: Power Supply Unit (Ps-180)

    Chapter 1 Product Overview Power Supply Unit (PS-180) [Unit: mm] Electric Input conditions Input voltage (rated): 90 to 264VAC characteristics (100VAC -10% to 230VAC +15%) Frequency (rated): 50/60 Hz ± 3 Hz Power consumption (rated): 100VA Output Output voltage (rated): 24VDC ± 5% conditions Output current (rated): 2.0A Output electric power (rated): 48VA...

  • Page 58: Restrictions

    • Drivers for TM printers (APD, OPS/JavaPOS) of Seiko Epson Corporation cannot be used for this printer. The TM-C3400 printer driver can be installed and used on a computer with the APD and OPS/JavaPOS installed. Installation environment for the printer driver •...
  • Page 59 Chapter 1 Product Overview Paper • When using a full-page label, remove the ejected label each time the printing is finished. Oth- erwise, a part of printed label may be cut, or a cutter error may occur. (See "Status/Error Indi- cations"...

  • Page 61: Setup

    Chapter 2 Setup Setup This chapter describes setup and installation of the product and peripherals. When You Use This Printer for the First Time Do not turn on the printer power until installation of the printer driver is completed. Ink charging and media position detection setting are necessary before you use this printer for the first time.

  • Page 62: Flow Of Setup

    Flow of Setup This chapter consists of the following sections along with the setup flow of the product and peripherals. Installing the Printer (page 63) Connecting the Power Supply Unit (PS-180) (page 64) Loading/Replacing the Ink Cartridge (page 65) Connecting the Printer to the Host Computer (page 67) Installing the Driver (page 69) Setting the DIP Switches (page 76) Loading/Replacing the Paper (page 78)

  • Page 63: Installing The Printer

    Chapter 2 Setup Installing the Printer Install the printer in an appropriate location with sufficient space around it. Important Notes on Installation [Unit: mm] • The printer must be installed horizontally. • Leave enough space in front of the printer for the ink cartridge cover and the roll paper cover to be fully opened.

  • Page 64: Connecting The Power Supply Unit (Ps-180)

    Connecting the Power Supply Unit (PS-180) Use the PS-180 or an equivalent product as the power supply unit. • Always use the EPSON PS-180 or an equivalent product as the power supply unit. Using a nonstandard power supply can result in electric shock or fire.

  • Page 65: Loading/Replacing The Ink Cartridge

    Paper on page 78 for how to load the roll paper. • Always use the EPSON SJIC15P as the ink cartridge. • Do not open the package of the ink cartridge until you are ready to load it in the printer.
  • Page 66 Close the ink cartridge cover. When the ink cartridge is loaded for the first time, it takes approximately 8 minutes for ink charging. Do not open the roll cover or the ink cartridge cover of the printer, or press the Power switch or the FEED button.

  • Page 67: Connecting The Printer To The Host Computer

    Chapter 2 Setup Connecting the Printer to the Host Computer For USB Interface Model Connect the printer to the host computer by the USB cable. • Do not turn the power on until the printer driver is installed. • Make sure to use the USB cable included with the printer. Insert the USB cable to the USB connector on the lower rear of the printer and arrange it as shown below.

  • Page 68: For Ethernet Interface Model

    For Ethernet Interface Model Connect the printer to a network by a LAN cable via a hub. • When LAN cables are installed outdoors, make sure devices without proper surge protection are cushioned by being connected through devices that do have surge protection.

  • Page 69: Installing The Driver

    Chapter 2 Setup Installing the Driver The following two methods can be selected when installing the printer driver. • Installation using Easy setup: Described in this manual. • Installation from the printer driver file: Not described in this manual. Execute the installer of the printer driver, and fol- low the instructions on the screen to install the printer driver.
  • Page 70 Click [Local] for USB interface model. Click [Install]. Make sure of the connection to the computer when the following win- dow appears, then turn the power on. Click [Exit]. This is the end of driver installation.
  • Page 71 Chapter 2 Setup For Ethernet Interface Model When the network setting such as IP address setting on TM-C3400 was already made, the setting is applied. The setting can not be changed. Follow the steps below to install the printer driver and execute the network setting.
  • Page 72 The printers available are displayed. Select the printer to install, and click [Next]. When the IP address was already set in the printer, go to step 9. The method for acquiring IP address is displayed. Select the method you want to take, and click [Next]. When you select “Manual”, enter the IP address.
  • Page 73 Chapter 2 Setup Checking the settings is displayed. If the settings are correct, click [Next]. If you want to change IP address setting, click [Back] . Completed notice of the communication setting is displayed. Click [Next].
  • Page 74 Enter the Printer Name and click [Next]. Do not check the box of [Print test page]. Select which installed printer driver to use as a default printer, and click [Next]. The printer driver will be installed after clicking [Next].
  • Page 75 Chapter 2 Setup Click [Finish]. It terminates “EpsonNet EasyInstall”. Click [Exit]. This is the end of driver installation and network setting.

  • Page 76: Setting The Dip Switches

    Setting the DIP Switches Change the DIP switch settings in the following cases. • When attaching the power switch cover to prevent the power switch from being pressed • When switching the paper type between roll paper and fanfold paper (The default setting is roll paper) •...

  • Page 77: Function Of The Dip Switches

    Chapter 2 Setup Function of the DIP Switches Factory Function settings Operation of the power switch Reset Power ON/OFF Internal use Fixed to OFF (Do not change) Paper selection Fanfold paper Roll paper Internal use Fixed to OFF (Do not change) Buzzer volume High When attaching the power switch cover to prevent the power switch to be pressed, set DIP...

  • Page 78: Loading/Replacing The Paper

    Loading/Replacing the Paper Follow the steps below to load the paper for the first time, change classification or type of the paper (roll paper or fanfold paper) or replace the paper. Loading the paper is different depending of the type of the paper to use roll paper or fanfold paper.
  • Page 79 Chapter 2 Setup 1. Removing the paper This procedure is not required when the paper is initially loaded to the printer. For roll paper Press down the release lever, and pull it to the front to open the roll paper cover. Remove the roll paper or the roll paper core if any.
  • Page 80 For fanfold paper Open the fanfold paper cover. Remove the remaining paper.
  • Page 81 Chapter 2 Setup 2. Setting for media position detection This procedure is not required when media position detection is not changed. When paper remains in the printer, media position detection cannot be set. Be sure to remove the paper before turning on the printer. Turn the power on.
  • Page 82 3. Removing the paper feed guide This procedure is not required when the paper is initially loaded to the printer or the paper type is not changed (roll paper/fanfold paper). Attach the paper feed guide to the printer only when using the fanfold paper. Be sure to remove the paper feed guide when using the roll paper.
  • Page 83 Chapter 2 Setup 4. Adjusting roll paper guide/paper ejection guide This procedure is not required when paper width is not changed. Press down the release lever, and pull it to the front to open the roll paper cover. Unlock the roll paper guide. Push the paper guide on the left in the direction of the arrow, and load the roll paper with the printing side up.
  • Page 84 Lock the roll paper guide. Release the lock of the paper ejection guide with a fine-tipped object. Align the paper ejection guide with the roll paper width.
  • Page 85 Chapter 2 Setup Lock the paper ejection guide. Close the roll paper cover.
  • Page 86 5. Loading the paper and turning on the printer Steps 1 to 3 below are not necessary after performing Step 4. Adjusting roll paper guide/paper ejection guide on page Press down the release lever, and pull it to the front to open the roll paper cover.
  • Page 87 Chapter 2 Setup Close the roll paper cover while aligning the roll paper with the paper ejection guide. Turn the power on. The roll paper is automatically fed. When paper set operation at the paper cover close is set as “Media Loading Method (with Cutting)”...

  • Page 88: Loading/Replacing Fanfold Paper

    Loading/Replacing Fanfold Paper Follow the steps below to load the fanfold paper. • Loading the paper for the first time: 2 to 5 • Using the paper completely (loads same type of paper): 1, 5 • Changing paper type or classification: 1 to 5 1.

  • Page 89: Removing The Paper

    Chapter 2 Setup 1. Removing the paper This procedure is not required when the paper is initially loaded to the printer. For roll paper Press down the release lever, and pull it to the front to open the roll paper cover. Remove the roll paper or the roll paper core if any.
  • Page 90 For fanfold paper Open the fanfold paper cover. Remove the paper left.

  • Page 91: Setting For Media Position Detection

    Chapter 2 Setup 2. Setting for media position detection This procedure is not required when media position detection is not changed. • When paper remains in the printer, media position detection cannot be set. Be sure to remove the paper before turning on the printer. •...

  • Page 92: Attaching The Paper Feed Guide

    3. Attaching the paper feed guide This procedure is not required when paper type (roll paper/fanfold paper) is not changed. Make sure to attach the paper feed guide when using fanfold paper. Open the fanfold paper cover and take out the paper feed guide. Press down the release lever, and pull it to the front to open the roll paper cover.
  • Page 93 Chapter 2 Setup Insert the paper feed guide into the grooves inside of the roll paper cover to attach it. Close the roll paper cover.

  • Page 94: Adjusting Paper Ejection Guide/Fanfold Paper Guide

    4. Adjusting paper ejection guide/fanfold paper guide This procedure is not required when paper type (roll paper/fanfold paper) is not changed. Release the lock of the paper ejection guide with a fine-tipped object. Slide the paper ejection guide as wide as possible. Lock the paper ejection guide.
  • Page 95 Chapter 2 Setup Open the fanfold paper cover and release the lock of the fanfold paper guide. Align the fanfold paper guide with the fanfold paper width. Lock the fanfold paper guide.

  • Page 96: Loading The Fanfold Paper And Turning On The Printer

    5. Loading the fanfold paper and turning on the printer Turn the power on. After the Power LED stops flashing and lights, insert the paper into the paper slot with the print surface facing upward until it is pulled into inside the printer (approximately 100 mm).
  • Page 97 Chapter 2 Setup Close the fanfold paper cover. This is the end of loading of the fanfold paper.

  • Page 98: Attaching/Adjusting The Paper Ejection Tray

    Attaching/Adjusting the Paper Ejection Tray If you attach the paper ejection tray, you can temporarily store the printed paper in the tray. Follow the steps below to install/adjust the ejection tray. • Paper may not stay in the paper ejection tray depending on the paper curl and length. •...
  • Page 99 Chapter 2 Setup Slide the bottom tray to align it with the paper length. Lock the paper ejection tray.

  • Page 100: Attaching The Power Switch Cover

    Attaching the Power Switch Cover Attaching the power switch cover prevents accidental pressing of the power switch. Before attaching the power switch cover, set DIP switch 1 to ON. (For details, see “Setting the DIP switches”Function of the DIP Switches on page 77.) The printer power can then be switched by turning the AC supply on and off, and you can also control the printer power with a device such as a distribution board In this case, the power switch is used to reset the...
  • Page 101 Chapter 2 Setup To switch the power switch by inserting a long, thin object into a hole Attach the power switch cover after punching the hole in it. The hole cannot be punched in the power switch cover after it is attached to the printer. Punch a hole in the power switch cover by pushing the middle of it with a hard, fine-tipped object.

  • Page 102: Setting The Printer Driver

    • Media Position Detection • Panel Button Settings Driver setting • Setting for EPSON Status Monitor 3 • Settings For Handling Media After Print Missing Dot Operation Settings The following are the modes when dots are missing. ([Anti-missing Read Mode] is set as a default setting.
  • Page 103 Chapter 2 Setup The [Missing Dot Operation Settings] window is displayed. Select [Missing Dot Operation Settings] and click [Next]. Select the setting mode. See Print without Missing Dots on page 23 which mode to select. After selecting the mode, click [OK]. Click [Cancel] to terminate without performing the [Missing Dot Operation Settings].
  • Page 104 Void image registration Specifies the print image on High Reliability Mode (Void Image Print) when dots are missing. The default void printing is all-in-black printing with height of 25.4 mm and user can change this to another image file. Turn the printer on. Display the printer driver window.
  • Page 105 Chapter 2 Setup Click [Browse] to select the image to print. Click [Register] to register the image to print. Click [Cancel] to terminate without performing the [Void Image Registration]. A bitmap image of 737 pixel width and 78 pixel to 180 pixel height can be registered as a void image.
  • Page 106 Void image test print Perform a test print of the image to print when dot missing occurs in the High Reliability Mode (Void Image Print). Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 154 for how to display the driver window.) Select the [Maintenance And Utilities] tab and click [Missing Dot Opera- tion].
  • Page 107 Chapter 2 Setup Click [OK] to finish the test print.

  • Page 108: Notification Settings

    Selects notification setting at a paper size or type error. Lights Error LED and Paper LED when detecting an error, and notifies error if EPSON Status Monitor 3 is in active. (Default setting is [No Error Notification]. The user does not need to change when using with default set- ting.)
  • Page 109 Chapter 2 Setup Select notification setting, and click [OK]. Click [Cancel] to terminate without performing the [Notification Settings]. Notification Setting at Beep Notification Setting an Error LED Notification Setting at Ink Low a Paper Size/Type Error Setting is completed. Click [OK] to finish.

  • Page 110: Media Loading Settings

    Media Loading Settings Sets paper feed movement to the print starting position when turning the printer power on or the roll paper cover is closed. The following is the movements to feed the paper to the print starting position when turning the printer power on or the roll paper cover is closed.
  • Page 111 Chapter 2 Setup The [Media Loading Method Settings] window is displayed. Select your choice and click [Next]. Sets paper feed to the print starting position and click [OK]. Click [Cancel] to terminate without performing the [Media Loading Method Settings]. Paper Set Operation at the Start up Paper Set Operation at the Paper Cover close Setting is completed.

  • Page 112: Media Position Detection

    Media Position Detection The following 3 types of media position detection is set on this printer. This is set from [Media Position Detection] on [Maintenance And Utilities] tab. • No Detection Detects paper presence only, and does not adjust the paper position. •...
  • Page 113 Chapter 2 Setup Detect Detect Detect Mar- No Detec- Blackmarks Blackmarks gins Paper type to use tion on Die-cut on Continu- Between Labels ous Paper Labels Black Mark √ — — Receipt Fan-fold Media Black Mark Die-cut √ √ — —...

  • Page 114: Panel Button Settings

    Panel Button Settings Enable/disable the panel buttons of this printer. The setting can be made for the following buttons. • Feed Button • Cut Button Follow the steps below to make the setting. Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 154 for how to display the driver window.)
  • Page 115 Chapter 2 Setup Select Enable/Disable the panel button, and click [OK]. Click [Cancel] to terminate without performing the [Panel Button Settings]. Feed Button Cut Button Setting is completed. Click [OK] to finish.

  • Page 116: Setting Epson Status Monitor 3

    • Error information is displayed when an error occurs during printing. The EPSON Status Monitor 3 will not be activated if an error occurs when not printing. • Keeps icon on the task tray so that user can check when needed.
  • Page 117 Chapter 2 Setup Enable or disable setting of EPSON Status Monitor 3 EPSON Status Monitor 3 is disabled by default. Follow the steps below to enable EPSON Status Monitor 3. Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 154 for how to display the driver window.)
  • Page 118 Error display setting for EPSON Status Monitor 3 Follow the steps below to make setting of error display for EPSON Status Monitor 3. Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 154 for how to display the driver window.)
  • Page 119 Chapter 2 Setup Displaying the icon Keeps icon on the task tray so that user can check as needed. The icon is not displayed when default setting. Follow the steps below to display the icon. Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 154 for how to display the driver window.)

  • Page 120: Setting The Post-Printing Movements

    Setting the Post-Printing Movements The following post-printing movement can be set on this printer. Sets from [Settings For Handing Paper After Print] on [General] of the printer driver. • Auto Cut: After Every Page/Only After Last Page/After Specified Number of Pages After printing, the paper is fed to the position where autocutting is possible and feeding stops after autocutting.
  • Page 121 Chapter 2 Setup Setting [Settings For Handing Paper After Print] depending on the paper type and paper cutting Sets “post-printing movements” depending on the type of the paper and how the paper is cut. For USB Interface Model (except shared printer) Printer Diver Settings Printer Operating No Auto Cut...
  • Page 122 Printer Diver Settings Printer Operating No Auto Cut Paper type to use Stop at Auto Feed To Feed To Paper cutting method the Print Peel Off Position Position Position Black Mark √ Cuts automatically — — — Receipt √ Cuts automatically —...
  • Page 123 Chapter 2 Setup For Ethernet Interface Model and shared printer For Ethernet Interface Model and shared printer, the printing is performed from another application before user cuts the paper and paper jam may occur by drawing the paper into the printer.
  • Page 124 Printer Diver Settings Printer Operating No Auto Cut Paper type to use Stop at Auto Feed To Feed To Paper cutting method the Print Peel Off Position Position Position √ Cuts automatically — — — C u t b y p r e s s i n g C U T √...

  • Page 125: Application Development Information

    ❏ EpsonNet SDK is available. This is used for EPSON network printer. On this printer, this is used to check the network set- ting. The sample program is available on EpsonNet SDK but it is not used for this printer.

  • Page 126: Sample Program

    • Change settings to [Detect Margin Between Labels] on [Media position detection Setting] of the printer driver. • Some sample programs use SNMP TRAP. The Trap function of the printer is set with Epson- Net SDK when it is installed. Therefore, enable the Trap function before installing the EpsonNet SDK.
  • Page 127 Chapter 3 Application Development Information Printer Language Model Level Program name Specification Step 5 Notifying the W h e n t h e c o n d i t i o n o f t h e printer status from the p r i n t e r i s c ha n g e d , eve n t i s √...

  • Page 128: Epsonnet Sdk

    EpsonNet SDK EpsonNet SDK is the API for the Epson network printer, and also supported by this printer. The network setting is checked but setting can not be executed on this printer. This is to use for developing the application to monitor the printer on the network of this printer.
  • Page 129 Chapter 3 Application Development Information Setting Procedure When the EpsonNet SDK has already been installed, uninstall it first. Follow the steps below to make the setting for the EpsonNet SDK, and then install it again. Edit “setting.ini” in the Install Disk of the EpsonNet SDK. Install the EpsonNet SDK.

  • Page 130: Utilities And Manuals

    Manual Printer Driver c34d32_xxxx.exe TM-C3400 Technical Reference Guide Easy Setup EPSetup.exe None Install Assistant c34ia_xxxe.exe TM-C3400 Install Assistant User's Manual Printer Setting c34ps_xx.exe TM-C3400 Printer Setting Guide EpsonNet Simple Viewer ensvxx.exe EpsonNet Simple Viewer User's Manual EpsonNet Config encwxxx.exe None EpsonNet SDK for Windows EpsonNet-SDK-Verxxx-E.zip...

  • Page 131: Printer Setting

    • See Printer Setting User's Manual for details. EpsonNet Simple Viewer This is to check the network settings and the statuses for more than one EPSON printers in the network. • Some EPSON printers are not supported.

  • Page 132: Download

    USB Replacement Service This is a resident service on the computer. When the TM-C3400 is replaced for service or other reason, this detects the printer connection and automatically changes the output printer of the printer driver. This allows the printer to be replaced without changing settings in the application. (The printer is not replaced if a port is specified for the application output destination.

  • Page 133: Printer Driver And Utility Function List

    Chapter 3 Application Development Information Printer Driver and Utility Function List Printer Driver Utility Driver Printer (1: 1 pc, m: two or more) — — — Computer (1: 1 pc, m: two or more) — Setting √ √ √ Driver installation —...
  • Page 134 Printer Driver Utility Driver Displaying the printer status/error information √ √ √ √ (See "Acquiring Printer Status" on page 140 details)

  • Page 135: Network Setting Of The Printer

    Chapter 3 Application Development Information Network Setting of the Printer Referring the setting value Driver Utility Driver √ √ √ √ √ √ √ √ Basic IP Address √ √ √ √ √ √ √ MAC Address √ √ Hardware Version √...
  • Page 136 Setting value EpsonNet Web Config can not be used for the printer with default condition since IP address is not available. √ √ √ √ Network Basic (wired) Link Speed & Duplex √ √ √ √ Port Type √ √ √...
  • Page 137 Chapter 3 Application Development Information √ √ TCP/IP Bonjour Use Bonjour √ √ Bonjour Name √ √ Bonjour Printer Name √ √ √ √ UPnP Enable universal plug and play function √ √ √ √ Device name √ √ Location √...
  • Page 138 √ √ √ √ Timeout Basic √ √ √ √ RAW (Port9100) A d m i n i s t r a t o r User recogni- User recognition function (administrator √ √ setting tion name) √ √ Installation place (location) √...

  • Page 139: Setting The Printer

    Chapter 3 Application Development Information Setting the Printer Setting Item Bi-directional printing position adjust- √ ment Print Head Alignment √ Paper feed adjustment Print Start Position Adjustment (Roll √ Paper) Print Start Position Adjustment Print Start Position Adjustment (Margins √ between labels/ black marks/autocut- ter) √...

  • Page 140: Acquiring Printer Status

    Acquiring Printer Status √ √ √ √ Ink Status Ink color √ √ √ √ Ink Levels √ √ Error Communication error √ √ Autocutter error √ √ Fatal error √ √ Cover open √ √ Paper jam √ √ It is the time to replace the ink cartridge.
  • Page 141 Chapter 3 Application Development Information √ Warning It is the time to replace the ink cartridge. √ Maintenance requirement is near. √ Disposal ink overflow is near. √ Cleaning √ Factory default setting √ Shutting down...

  • Page 142: Application Specification To Develop

    Application Specification to Develop This section describes specifications to develop printing application of this printer. Character Size to Print To avoid mistaking characters due to missing dots or ink smear, configure the character size setting for your application to a font with 2 or more (vertical) dot configuration (such as Arial 8pt or larger).

  • Page 143: Handling

    When the ink ends, the INK LED lights. Follow the steps below to replace the ink cartridge. • Always use the EPSON SJIC15P as the ink cartridge. • Do not open the package of the ink cartridge until you are ready to load it in the printer.
  • Page 144 Pull out the empty ink cartridge to remove it. Do not leave the printer without ink cartridge. Otherwise, the print head may dry and clog. CAUTION Shake new ink cartridge package 4 or 5 times before opening it and take out the ink cartridge from the package. Push the ink cartridge gently into the cartridge holder as shown below.

  • Page 145: Replacing The Paper

    Chapter 4 Handling Replacing the Paper Replaces the paper. The method to replace the paper is different depending on the type of the paper. Do not open the roll paper cover or touch the paper during printing. Otherwise, the printer may be damaged. WARNING •...
  • Page 146 Load the roll paper with the printing side up while pulling it a little. Close the roll paper cover while aligning the roll paper with the paper ejection guide. Turn the power on. The roll paper is automatically fed. When paper set operation at the paper cover close is set as “Media Loading Method (with Cutting)”...

  • Page 147: Replacing The Fanfold Paper

    Chapter 4 Handling Replacing the Fanfold Paper Open the fanfold paper cover. Remove the remaining paper. Turn the power on.
  • Page 148 Insert the paper with the printing side up until it is automatically drawn in (approximately 100 mm). The fanfold paper is automatically fed. When paper set operation at the paper cover close is set as “Media Loading Method (with Cutting)” of [Media Loading Settings] on [Maintenance And Utilities] tab on the printer driver, paper is automatically cut after the paper is fed.
  • Page 149 Chapter 4 Handling Close the fanfold paper cover. This is the end of replacing the fanfold paper.

  • Page 150: Ejection Angle Of Printed Paper

    Ejection Angle of Printed Paper Make sure paper is ejected straight from the paper ejection guides, as shown in the illustration. If paper is not ejected straight due to such causes as an obstruction, the print result may be distorted.

  • Page 151: Removing Jammed Paper

    Chapter 4 Handling Removing Jammed Paper Follow the steps below to remove the jammed paper when a paper jam error occurs. For Roll Paper Turn the power off. Press down the release lever, and pull it to the front to open the roll paper cover.

  • Page 152: For Fanfold Paper

    For Fanfold Paper Turn the power off. Press down the release lever, and pull it to the front to open the roll paper cover. Remove the jammed paper. Open the fanfold paper cover.
  • Page 153 Chapter 4 Handling Remove the fanfold paper. Close the roll paper cover, and then load the paper. (See "Replacing the Fanfold Paper" on page 147)

  • Page 154: How To Use The Printer Driver

    Click [Settings] on [Start] menu, and click [Control Panel]. • For Windows Server 2003 R2: Click [Printers and Faxes] on [Start] menu. Right-click [EPSON TM-C3400], and click [Printing References]. The printer driver screen is displayed. The barcode printing position is moved based on the amount of margin.

  • Page 155: Registering User Defined Media

    Chapter 4 Handling Registering User Defined Media If the paper size to use is not in Media Layout, register the user defined media. The registered layout will be stored in [Favorite Setting] to use from application of users. Registering User Defined Media Click [Add/Del] of [Media Layout] on [Main] tab to display [User Defined Media Layout].

  • Page 156: Favorite Setting

    Favorite Setting [Favorite Setting] is the function to administer print setting of the printer driver into one. The setting from [Main] and [Page Layout] tab such as Media Type, Media Layout (including User Defined Media) are included. [Main] tab Favorite Setting [Page Layout] tab...
  • Page 157 Chapter 4 Handling Features • When printing from application, the print setting registered on [Favorite Setting] can be selected as default setting. It is recommended to register the setting in favorite setting after executing print setting by clicking [Save As Favorite Setting]. •...
  • Page 158 Registering print setting on [Favorite Setting] Set the printer driver depending on paper to print. Set settings on [Main] and [Page Layout] tab. Select from Media Layout when using User Defined Media. Click [Save As Favorite Setting] to display [Save/Delete Favorite Setting]. The current setting will be displayed on the list of the right side.

  • Page 159: Information For User Definition

    The user definition includes the following. • User Defined Media • Registering barcode font • Replacing font on .NET environment The user definition is set on each client computer. When a number of TM-C3400 printer drivers are installed in one computer, these are used mutually.

  • Page 160: Barcode Printing

    Barcode Printing The printer driver has the built-in barcode font. Barcode printing is available if the barcode is not created on the application side. Setting the barcode font Barcode print settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab. Change settings of the following.
  • Page 161 Chapter 4 Handling • Type: Select a barcode type from the following. The displayed items are changed accordingly. UPC-A UPC-E JAN13(EAN) JAN8(EAN) Code39 Codabar Code93 Code128 GS1-128M GS1-128 GS1 DataBar Omnidirectional GS1 DataBar GS1 DataBar GS1 DataBar Truncated ExpandedM Expanded GS1 DataBar Limited •...
  • Page 162 • Module: Sets the thin element width in dots. Upper Line: Minimum Mod- ule [by 360 dpi] Lower Line: Minimum Ele- Rota- Adjust ment Ratio Print tion Symbol Category Quality Settings ANSI ANSI ANSI Width (*1) Grade Grade Grade D or C or B or higher...
  • Page 163 Chapter 4 Handling *1 : The values for the Rotation Settings in the table are those when [Orientation] in [Page Layout] tab is se to “Portrait.” When it is set to “Landscape,” the description is changed as below. ➔ “Rotate 90 Degrees, Rotate 270 Degrees" "Normal, Rotate 180 Degrees"...
  • Page 164 Specifying the barcode data Specify the barcode data by referring to the following descriptions. About the composite symbol: The composite component type is selected automatically depending on the digit number of the data. (CC-C is selected only when GS1-128 is set.) Composite Component Type Encodable Digit Number CC-A...
  • Page 165 Chapter 4 Handling ❏ Composite (differences from Normal) • For data of 8 digits, the 8th digit is ignored, and a check digit is automatically added. • For data of 12 digits, the 12th digit is ignored, and a check digit is automatically added. JAN13(EAN) ❏...
  • Page 166 Code93 ❏ Specify the data of 1 to 255 digits. ❏ A start code, 2 check digits, stop code is automatically added. ❏ A character ( ) that indicates a start code is printed for the head of the HRI character. ❏...
  • Page 167 Chapter 4 Handling ❏ The HRI characters of the special character are described as below. Control Character HRI Character SHIFT Not printed CODE A/B/C Not printed FNC1~ 4 Space is printed Control character (00h ~1Fh, 7Fh) Space is printed GS1-128 ❏...
  • Page 168 GS1-128M ❏ Specify the data of 38 to 66 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically. ❏...
  • Page 169 Chapter 4 Handling GS1 DataBar Omnidirectional/GS1 DataBar Truncated/GS1 DataBar Limited ❏ The first application identifier ‘01’ is not included in the data. ❏ When printing the HRI characters, the first application identifier ‘01’ is printed as ‘(01)’ before the packing identification code. ❏...

  • Page 170: Printing Method

    GS1 DataBar Expanded ❏ Specify the data of 2 to 255 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ Be sure to include all the application identifiers in the data. ❏...
  • Page 171 Chapter 4 Handling Printing the barcode in cyan only When the printed barcode is difficult to read, make settings to print it in cyan only. The barcode may not be read depending on your environment. Check it before using. Select [Advanced] in [Print Settings]-[Color Corrections] in [General] tab. Click the [Advanced] button.

  • Page 172: 2D Symbol Font Settings

    2D Symbol Font Settings The printer driver has the built-in 2D symbol font. 2D symbol printing is available if the 2D symbol is not created on the application side. Setting the 2D Symbol font 2D symbol printing settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab.
  • Page 173 Chapter 4 Handling • Composite: Turn on the check box to print the 2D symbol with a composite sym- bol. Separate the data specified to a composite symbol and a 2D symbol with “\ |” or “| \”. Describe the data in the order of the composite symbol and the 2D symbol. Example: 1234567890\ |012345678905 •...
  • Page 174 • AztecCode ∗Type: Select a mode for AztecCode. ∗Number of Layers: Select the number of layers for AztecCode. [Minimize]: Optimize the minimum number of layers automatically. [Specify the Size]: Change the number of layers specified by the value in the input box.
  • Page 175 Chapter 4 Handling ❏ The following table shows the recommended value for the 2D symbol module. • Recommended value for setting the barcode/2D symbol font (2D symbol of stack type) Minimum Module [by 360 dpi] Adjust Print Print ANSI ANSI ANSI Symbol Category...
  • Page 176 • Recommended value for setting the barcode/2D symbol font (2D symbol of matrix type) Minimum Cell Size [by 360 dpi] Print Print Status ANSI ANSI ANSI Symbol Category Quality (*1) Grade Grade Grade D or C or B or higher higher higher No Paper feed...
  • Page 177 Chapter 4 Handling Specifying the 2D symbol data See the following description to specify the 2D symbol data. For the composite symbol and the HRI character, see "Specifying the barcode data" on page 164. PDF417 ❏ Calculated automatically when the digit number and the line number are 0. ❏...
  • Page 178 AztecCode ❏ Supports the full range mode and the compact mode. DataMatrix ❏ Supports the square of the ECC200 version. Printing method Specify the selected 2D symbol font, specified point and language to the printing data, and print The font size of the 2D symbol can not be changed by [Specified Point] value. The 2D symbol is not printed when other values are selected.

  • Page 179: Barcode And 2D Symbol Font Printing On .Net Environment

    Chapter 4 Handling Barcode and 2D Symbol Font Printing on .NET Environment Since .NET Framework supports only True Type font and Open Type font, the barcode and 2D symbol font which are registered in the printer driver can not be printed from the application. Therefore, True Type font is replaced with barcode and 2D symbol font by using font replacement function of the printer driver.
  • Page 180 Printing barcode and 2D symbol Sets specified number of point, language of the replaced True Type font by barcode and 2D symbol font to the print data. • The number of point for barcode and 2D symbol is specified, check it from [Barcode and 2D Symbol] on [Driver Utilities].

  • Page 181: Functions Of The Printer Driver

    Chapter 4 Handling Functions of the Printer Driver The printer driver has “Main”, “Page Layout”, “Driver Utilities” and “Maintenance And Utilities” tabs to change various settings and for adjustments. [Main] tab Favorite Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Initial setting] is selected.
  • Page 182 [Page Layout] tab Favorite Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Initial setting] is selected. Orientation Changes settings of the printing direction (Portrait, Landscape, Rotate 180, Horizontal Flip). Copies Sets the number of prints.
  • Page 183 [Driver Utilities] tab EPSON Status Monitor 3 The EPSON Status Monitor 3 window is displayed and the current printer status, ink level and error status can be checked. This button is grayed out when [Use EPSON Status Monitor 3] on [Driver Preferences] is not selected.
  • Page 184 No change is made for the current setting. • The button for [High reliability mode (Void Image Test Print)] on [Driver Preferences] is grayed out when [Use EPSON Status Monitor 3] on [Driver Preferences] of [Driver Utili- ties] is not selected.
  • Page 185 Chapter 4 Handling Media position detection Changes the media position detection setting based on the type of paper. The paper error occurs when the printer setting is not matched with the paper type and printing can not be performed. See "Loading/Replacing the Paper"...

  • Page 186: Uninstalling The Printer Driver

    • For Windows Server 2003 R2: Click [Add or Remove Programs] in [Control Panel] from the [Start] menu. Select [EPSON Printer Software], and click [Uninstall/Change]. The uninstallation screen is displayed. Select the printer driver to be unin- stalled from the [Printer Model] tab.
  • Page 187 Chapter 4 Handling Check [EPSON Network Utility] in the [Utilities] tab. [EPSON Network Utility] may be used on other EPSON printers. In that case, uncheck it. Click [OK]. The uninstallation confirmation screen is displayed. Click [Yes]. The confirmation screen to delete the personal setting information is dis- played.
  • Page 188 If you have set the TM-C3400 as the usual printer, another printer becomes the usual printer and is displayed after uninstalltion. Click [OK]. “Uninstallation complete.” is displayed. Click [OK].

  • Page 189: Setting Check Modes

    Chapter 4 Handling Setting Check Modes Besides the ordinary print mode, the printer has a self-test mode and allows you to print a status sheet (Ethernet interface model only) to check the various settings of the printer. Self-test Mode Printing errors such as dot missing can be checked in the self-test mode. Follow the steps below to run the self-test.

  • Page 190: Status Sheet Printing (Ethernet Interface Model Only)

    The network setting can be reset to the default value by turning on the printer while pressing the status sheet button and holding the button down for 20 seconds or more. EPSON Network Status Sheet 1. MAC Address XX : XX : XX : XX : XX : XX Auto (10 Base Full/10 Base Half/100 Base Full/ 2.

  • Page 191: Head Cleaning

    Chapter 4 Handling Head Cleaning The auto nozzle check function is installed to the printer, and the head is automatically cleaned in the normal operation. However, when dot missing occurs, the print result may not be clear or print in the abnormal colors depending on some settings due to the clogging of the print head. Clean the head in that case.

  • Page 192: Nozzle Check

    Nozzle Check The pattern is printed to check the nozzle status and evaluate the pattern for clogging. Follow the steps below to check nozzles. Turn the power on. Set the die-cut label, receipt or continuous label whose length is 90 mm or more.

  • Page 193: Cleaning The Autocutter

    Chapter 4 Handling Cleaning the Autocutter Adhesive from labels may stick to the fixed blade of the autocutter, which may prevent the autocutter from cutting paper cleanly. If this happens, follow the steps below to clean the autocutter. Turn off the printer, and unplug the AC cable from the inlet. Open the roll paper cover and remove the paper.

  • Page 194: Changing The Interface For Ethernet Model

    Changing the Interface for Ethernet Model For the Ethernet interface model, the Ethernet interface can be changed to the USB interface. For the USB interface model, the interface cannot be changed. • Keep the removed parts so that they will not be lost. •...
  • Page 195 Chapter 4 Handling Remove the short USB cable attached to the printer. Connect the printer and the host computer with the USB cable. When changing the interface from USB to Ethernet, reverse the steps above.

  • Page 196: Removing The Ac Adapter

    Removing the AC Adapter The AC adapter installed in the printer can be removed. When removing the AC adapter, turn the printer power on and make sure that the POWER LED is off. Ink may leak if powered off without using the power switch. CAUTION Removing the AC Adapter Disconnect the AC cable from the printer.

  • Page 197: Installing The Ac Adapter

    Chapter 4 Handling Installing the AC Adapter Place the printer with the bottom up. Connect the connector of the AC adapter to the printer, and store the cable to the bottom of the printer. Insert the plug side of the AC adapter to the printer. Push in the cable side of the AC adapter to the printer and make sure that the hooks (x2) of the printer are locked.

  • Page 198: Preparing For Transport

    Preparing for Transport Follow the steps below to transport the printer. • Do not take the ink cartridge out of the printer when transporting it. • Do not leave the printer without ink cartridge. Doing so may result in drying print head and clogging.

  • Page 199: Troubleshooting

    Chapter 4 Handling Troubleshooting Lighting and Flashing the Error LED Recover from the error as follows when Error LED is lightening and flashing. ( For LED lighting/flashing patterns, see "Status/Error Indications" on page 21.) • Make sure that the roll paper cover and ink cartridge cover is closed. Close the cover when it is opened.

  • Page 201: Maintenance Of The Tm-C3400

    Chapter 5 Maintenance of the TM-C3400 Maintenance of the TM-C3400 This chapter describes the necessary information for an administrator of the TM-C3400, such as how to distribute the printer driver and add/replace the printer, to manage the printer in the system.

  • Page 202: Necessary Information For An Administrator Of The Printer

    This section describes the necessary information for the administrator of the printer. The TM-C3400 requires that the paper type and TM-C3400 operation should be set in the printer. Some printer settings are set from the printer driver, and some are set using the dip switches on the printer.

  • Page 203: Destination For The Printer Driver Setting

    Chapter 5 Maintenance of the TM-C3400 Destination for the Printer Driver Setting Following printer driver settings can be saved in a file. Saved as a BSF file Usage: Exporting/importing from the printer driver Creating an install package with the Install...

  • Page 204: Printer Setting

    Printer Setting Make a printer setting in the following cases. • When a new printer is installed • When the paper type is changed The media position detection setting is necessary. (See "2. Setting for media position detection" on page 81.) •...
  • Page 205 Chapter 5 Maintenance of the TM-C3400 Setting items of the printer driver and the Printer Setting Items that can be set by both the printer driver and the Printer Setting Items that can be set only by the printer driver...

  • Page 206: Installing Multiple Printer Drivers In One Client Computer

    When installing multiple printer drivers in one client computer, there are separate setting items for each printer driver, and also common items for all the TM-C3400 printer drivers. When a common setting item is changed in one printer driver, the same setting is applied to other TM-C3400 printer drivers.
  • Page 207 Chapter 5 Maintenance of the TM-C3400 Adding a printer driver using the install package When adding a printer driver using the install package created with the Install Assistant, the setting list of [Favorite Setting] and [User defined Media] settings is changed.
  • Page 208 3. Install the install package for printer driver B. The “Favorite Setting“list in the install package is for User Definition B; Client Computer therefore, the setting list is overwritten and User Definition A is deleted. Driver A Current Favorite “Current Settings” for printer driver A is Settings Driver B Package not changed from User Definition A.
  • Page 209 Chapter 5 Maintenance of the TM-C3400 Creating the install package The following steps are recommended to create the install package. Register all the print settings of the printer driver on the client computer to the “Favorite Setting” list, and create the BSF files.

  • Page 210: Using One Network Printer With Multiple Client Computers

    Using One Network Printer with Multiple Client Computers To use one network printer with multiple client computers, create an Install Package for the printer, and install it to the client computers. Install Package Client Client Client Client Computer Computer Computer Computer Printer Upgrading the Printer Driver...

  • Page 211: Printer Driver Cannot Be Installed (Windows 2000)

    Click the [OK] button of [Device Manager]. Turns off the printer. Run an install package. (For the procedure for running an install package, refer to “TM-C3400 Install Assistant User's Manual”.) Printer Driver is Already Installed (Windows 2000) When the printer driver is already installed in the Windows 2000 environment, the settings of the current printer driver may be changed if the version of the printer driver differs from that of the printer driver of the install package.

  • Page 212: Distributing The Printer Driver And Setting The Printer

    Distributing the Printer Driver and Setting the Printer This section describes how to distribute the printer driver and make the printer settings. Utility Use the following utilities to distribute the install package for the client computer and make the settings to the printer. ❏...

  • Page 213: Preparation For The Administrator

    ❏ Install package • Performs the printer driver installation/printer setting/port setting automatically. • Created by the Install Assistant using the BSF file and the TM-C3400 printer driver. • For the Ethernet interface model, an install package is created for each printer.

  • Page 214: Distribution Method

    Distribution Method for USB Interface Model The general flow of the distribution method is described below. Client Computer Install the driver. Auto-install Double-click Driver Favorite Install Package User Definition A Make the printer setting. Printer Printer setting file Printer Setting Setting is made.
  • Page 215 Chapter 5 Maintenance of the TM-C3400 Distribution Method for the Ethernet Interface Model The general flow of the distribution method is described below. Make the printer network setting. Administrator’s Computer EpsonNet Config Unnecessary for each client computer, since setting can be made for multiple printers at one time.
  • Page 216 Definition A Printer Printer setting file Make the printer setting. Printer Setting Setting is made Client Computer Client Computer For a shared printer, install to the print server using the TM-C3400 printer driver. Do not install using the install package.

  • Page 217: Setup Procedure

    Chapter 5 Maintenance of the TM-C3400 Setup Procedure The setup procedure from the printer installation to ready-to-print status is described below. Install the printer. (page Connect the power supply unit. (page Load the roll paper included in the package in the printer.
  • Page 218 Set the DIP switches of the printer. (page Turn off the printer before setting the DIP switches. Load the paper. (page Set the paper according to the DIP switch setting. Perform a test print.

  • Page 219: Examples Of Usage

    Chapter 5 Maintenance of the TM-C3400 Examples of Usage This section describes some examples of how to distribute the printer driver and set the printer The steps of preparation for an administrator and of distribution are described for each case.

  • Page 220: Usb Interface Model

    USB interface model Case 1: Connect one printer to one client computer. Printer-1 Install Package Client Computer-1 Favorite Driver Printer setting A Media User Definition A Favorite User Definition A Printer setting file Printer setting A Preparation : Install the Install Assistant, the Printer Setting, and the printer driver to the administrator’s computer, and follow the steps below.
  • Page 221 Chapter 5 Maintenance of the TM-C3400 Case 2: Connect two printers to one client computer and print on different media. Install Package MediaA Favorite Printer-1 User Definition A Client Computer-1 User Definition B Driver-1 Printer setting A MediaA Install Package...
  • Page 222 Distribution : ➀ Prepare the client computer and the printers. ➁ Copy the install package MediaA, and double click its icon. The printer driver for Printer-1 is automatically installed and set. “Current Settings” in the “Favorite Setting” list is User Defenition A. ➂...

  • Page 223: Ethernet Interface Model

    Chapter 5 Maintenance of the TM-C3400 Ethernet Interface Model Case 3: Connect one printer to two client computers. Client Computer-1 Driver Favorite User Definition A Printer-1 Install Package-1 Favorite MediaA Printer setting A User Definition A Client Computer-2 IP Address-1...
  • Page 224 Case 4: Connect two Ethernet model printers to two client computers and print on the same media. Client Computer -1 Install Package-1 Favorite Driver Printer-1 Favorite User Definition A User Definition A Printer setting A IP Address-1 MediaA IP Address-1 Install Package-2 Favorite Client Computer-2...
  • Page 225 Chapter 5 Maintenance of the TM-C3400 Distribution : ➀ Prepare the client computers, the printers, and the administrator’s computer for the network connection (possible to use also as a client computer). ➁ Connect Printer-1 and Printer-2 to the network. ➂...
  • Page 226 Case 5: Connect two Ethernet models to two client computers and print on differ- ent media. Install Package-1 Client Computer -1 Favorite User Definition A Printer-1 Driver Favorite IP Address-1 User Definition A Printer setting A Install Package-2 MediaA IP Address-1 Favorite User Definition B Client Computer-2...
  • Page 227 Chapter 5 Maintenance of the TM-C3400 Distribution : ➀ Prepare the client computers, the printers, and the administrator’s computer for network communication (possible to use also as a client computer). ➁ Connect Printer-1 and Printer-2 to the network. ➂ Set IP Address-1 to Printer-1, and IP Address-2 to Printer-2, using the EpsonNet Config on the administrator’s computer.

  • Page 228: Maintenance

    Maintenance This section describes the following contents. ❏ Adding a client computer (for the Ethernet interface model) (page 228) ❏ Adding a printer (page 229) ❏ Adding a paper type/changing the print setting (page 230) ❏ Replacing the printer (page 231) Adding a Client Computer (for the Ethernet Interface Model) Add a client computer, install the printer driver, and make the settings by following the steps...

  • Page 229: Adding A Printer

    Chapter 5 Maintenance of the TM-C3400 Adding a Printer Follow the steps below to add a printer to print on the same media as the existing printer. USB interface model ❏ Preparation • BSF file for the existing printer driver •...

  • Page 230: Adding A Paper Type/Changing The Print Setting

    Adding a paper type/changing the print setting Follow the steps below to add a paper type or change the print setting of the printer driver on each client computer. ❏ Item to be prepared by the administrator • The BSF file for the existing printer driver Follow the steps below to create the BSF file ➀...

  • Page 231: Replacing The Printer

    Chapter 5 Maintenance of the TM-C3400 Replacing the Printer If the printer needs replacement because of a failure or other reason, it cannot be used by simply replacing the printers. This explains the methods for replacing the printer without changing the application on the client computer.
  • Page 232 Matching the USB serial numbers of the printers If the USB serial number of the new printer is the same as that of the existing printer, the printer can be replaced without changing the application on the client computer or the printer driver settings.
  • Page 233 Chapter 5 Maintenance of the TM-C3400 Ethernet interface model Configure the IP address and other network settings of the existing printer and the settings of the existing printer in the new printer. There is no need to configure the printer driver on the client computer.

  • Page 234: Managing The Printer

    • Model name/IP address/Location/MAC address/Administrator name/Status details is included in the information. • Information of network printers other than the TM-C3400 can also be acquired. However, the information may be impossible to acquire or limited depending on the printer model.

  • Page 235: For Inquiries

    / TCPIP / SNMP agent / Other ❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR / EPSON TCPIP Print (Name) / Own custom application / Other (Product name/Ver.) ❏ Firewall: OS standard / Personal (Product name/Ver.) / None ❏...

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