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Troubleshooting
Some minor faults can be fixed by referring to the instructions given below. There is also a self-help section online at
www.support.residentiagroup.com.au.
Problem
The induction cooktop cannot be
turned on.
The touch controls are unresponsive.
The glass is being scratched.
Some pans make crackling or
clicking noises.
The induction cooktop makes a low
humming noise when used on
a high heat setting.
Fan noise coming from
the induction cooktop.
Pans do not become hot and u
appears in the display.
The induction cooktop or a
cooking zone has turned itself off
unexpectedly, a tone sounds and
an error code is displayed (typically
alternating with one or two digits in
the cooking timer display).
Possible Cause
No power
The controls are locked.
•
Rough-edged cookware.
•
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is caused by the technology
of induction cooking.
A cooling fan built into your
induction cooktop has come on to
prevent the electronics from
overheating. It may continue to
run even after you've turned the
induction cooktop off.
•
The induction cooktop cannot
detect the pan because it is not
suitable for induction cooking.
•
The induction cooktop cannot
detect the pan because it is too
small for the cooking zone or not
properly centred on it.
Technical fault.
18
Solution
•
Make sure the induction cooktop
is connected to the power supply
and that it is switched on.
•
Check whether there is a power
outage in your home or area. If
you've checked everything and
the problem persists, contact our
Customer Service team
Unlock the controls. See the
'Operating Instructions' section
for more details.
•
Use cookware with flat and
smooth bases. See 'Choosing the
right cookware', under the 'Using
Your Cooktop' section.
•
See 'Cleaning & Maintenance'.
This is normal for cookware and
does not indicate a fault.
This is normal, but the noise
should quieten down or disappear
completely when you decrease the
heat setting.
This is normal and needs no action.
Do not switch the power to the
induction cooktop off at the wall
while the fan is running.
•
Use cookware suitable for
induction cooking. See 'Choosing
the right cookware', under the
'Using Your Cooktop' section.
•
Centre the pan and make sure
that its base matches the size of
the cooking zone.
Please note down the error
letters and numbers, switch
the power to the induction cooktop
off at the wall, and contact our
Customer Service team.
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