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Troubleshooting
Some minor faults can be fixed by referring to the instructions given below. Please do not disassemble the unit by
yourself to avoid any dangers and damages to the ceramic cooktop. Instead contact our customer care team on
1300 11 4357 or visit our self help portal online www.support.residentiagroup.com.au.
Problem
The cooking zones are not
functioning or will not switch on
A humming sound is heard when a
cooking zone is selected
Pitting of ceramic glass surface.
Red rings, Limescale, water
rings, shiny metallic or other
discolouration, scratches, shadows,
bubbles, or other marks or stains
have appeared on the ceramic glass
surface
The residual heat indicator is not
displaying anything.
The touch controls are unresponsive.
The touch controls are difficult to
operate.
Possible Cause
•
The mains electrical connection
may be incorrect or lose.
•
Child lock is switched on.
•
The appliance was left inactive
for too long after switching on
and has since powered off.
This is normal for all ceramic
cooktops.
Spill-overs of liquid with high sugar
content.
Cooktop surface has not been
cleaned correctly. Cleaning/
maintenance of the cooktop surface
is not covered under warranty. If a
service call is placed to clean the
cooktop surface, you will be charged
for the visit.
The cooking zone was only on for a
short time and is therefore not hot.
The controls are locked.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
21
Remedy
•
Have your installer check their
connection. Check the mains
fuse box to ensure a fuse has not
been tripped or blown.
•
Check the Child lock is off.
•
Try powering the cooktop on
once more.
The sound should disappear when
the zone has heated up.
These types of spills must be
removed immediately with a
special scraper for the glass. If not
permanent damage to the cooktop
glass can occur which is not covered
under warranty.
Use a ceramic glass cleaner such as
Cerapol available from most
supermarkets or for purchase from
our Customer Care team.
If the cooking zone is hot and has
been in operation for at least 30
seconds and still no residual heat
indicator active, call the Customer
Service Department.
Unlock the controls. See section
'Using your ceramic cooktop' for
instructions.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
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