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Troubleshooting
Problem
Possible causes
Solution
The cooktop cannot be
No power to the cooktop
Make sure the cooktop is connected to the power supply
turned on
and that it is switched on.
Check whether there is a power outage in your home
or area. If you've checked everything and the problem
persists, please contact 1300 11 HELP (4357) for arrange
an authorised technician.
The touch controls are
There may be a slight film
Make sure the touch control area is dry and use the ball
difficult to operate.
of water over the controls or
of your finger when touching the controls.
you may be using the tip of
your finger when touching the
controls
The glass is being
Rough-edged cookware.
Use cookware with flat and smooth bases.
scratched
See 'Choosing the right cookware' on page 7.
Unsuitable, abrasive scourer or
Cleaning products being used.
13
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