Table of Contents
Advertisement
If you encounter a media-related problem, refer to "Function Code E: Test Cartridge
& Media" on page 3-16.
Pre-Call Checklist
If you have questions or problems, go through this checklist before contacting IBM
Technical Support. Ensure that the total SAS cable length does not exceed 5.5m
(18 ft). Perform the following steps before you place a call to IBM Technical
Support. Where instructions refer you to the web, visit http://www.ibm.com/
storage/lto.
1. Perform a general checkup of the hardware and connections:
2. Verify that the drive's firmware is at the most recent level. To determine the
3. Verify that your device drivers are at the most recent level:
4. Verify whether your hardware and software configuration is supported. To
5. Review "Frequently Asked Questions and "Hints and Tips" on the web.
6. Run one of the following diagnostic methods:
5-4
TS2240 Tape Drive Setup, Operator and Service Manual
in NVRAM. Any failures that SARS detects are reported as TapeAlert flags on the
server (see IBM LTO Ultrium Tape Drive SCSI Reference).
Attention:
If you insert the IBM LTO Ultrium Data Cartridge into another
manufacturer's drive, the SARS data in the cartridge memory may become lost
or invalid.
v Verify that all cables are connected properly at both ends.
v Before attaching the SAS cables, ensure that the connector does not contain
bent or recessed pins.
v Ensure that all retention screws for the SAS cable are securely tightened.
latest release of firmware, visit the web. See "Updating firmware" on page 2-6
for instructions on downloading the latest firmware.
v For IBM device drivers, visit the web.
v For the device drivers of independent software vendors (ISVs), visit the
appropriate third-party web site.
determine the latest supported attachments, visit the web.
v Local diagnostic:
a. Run "Function Code 1: Run Drive Diagnostics" on page 3-10 to determine
whether the drive can properly load and unload cartridges, and read and
write data. Optionally, you may run one of the following diagnostics:
–
"Function Code E: Test Cartridge & Media" on page 3-16 to determine
whether a suspect cartridge and its magnetic tape are acceptable.
–
"Function Code F: Write Performance Test" on page 3-17 to ensure
that the drive can read from and write to tape.
– "Function Code H: Test Head" on page 3-18 to ensure that the tape
drive's head and tape-carriage mechanics work correctly.
–
"Function Code J: Fast Read/Write Test" on page 3-19 to ensure that
the drive can read from and write to tape.
–
"Function Code L: Load/Unload Test" on page 3-20 to test the drive's
ability to load and unload a tape cartridge.
b. Run "Function Code 6: Run Host Interface Wrap Test" on page 3-13.
v Remote diagnostic:
– Using the ITDT utility, run the SCAN as described in "Procedure 4:
Verifying Host Interface Communications" on page 5-3
Advertisement
Table of Contents
