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Alcatel-Lucent M3s User Manual
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Alcatel-Lucent M3s User Manual

Alcatel-Lucent M3s User Manual

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M3s/M5s/M7s/M7s Pro DeskPhone
User manual
8AL91479ENAA ed01

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Summary of Contents for Alcatel-Lucent M3s

  • Page 1 M3s/M5s/M7s/M7s Pro DeskPhone User manual 8AL91479ENAA ed01...
  • Page 2 Introduction Introduction Thank you for choosing an Alcatel-Lucent phone. This document describes the services offered by the M3s, M5s, M7s and M7s Pro DeskPhones connected to a SIP server. M7s (Pro) DeskPhone M5s DeskPhone M3s DeskPhone The phones described in this document are supported on different SIP servers, and some features described in this document depend on the SIP server to which the phone is connected.
  • Page 3 *M5s and M7s are supported via Wi-Fi dongle. To know the supported Wi-Fi dongle, please refer to the Alcatel-Lucent Enterprise website or contact your administrator. The labels and icons presented in this document are not contractually binding and may be modified without prior warning.

  • Page 4: Table Of Contents

    1.3 Multiple SIP accounts 2 Getting to know your telephone 2.1 M7s Pro Deskphone 2.2 M7s Deskphone 2.3 M5s DeskPhone 2.4 M3s DeskPhone 2.5 Main screen 2.6 Call management screen 2.7 Navigation keys 2.8 Permanent features keys 2.9 Programmed key icons 2.10 Status icons / Call icons...
  • Page 5 Introduction 3.29 Defining a 'hotline' number 4 Do more with your desk phone 4.1 Use your desk phone as a USB audio hub for your computer 4.2 Configure your phone for remote working 4.3 Connect your phone to Wi-Fi 4.4 Desk sharing 5 Programming your telephone 5.1 Adjusting the audio functions 5.2 Selecting language...

  • Page 6: Getting Started

    Getting started 1 Getting started 1.1 Unboxing Desk phone Handset 2-degree adjustable foot Handset cord Ethernet cable Safety and regulatory instructions 1.2 Install your desk phone 1.2.1 Install the foot Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot. Depending on the way you insert the foot into the phone, your desk phone will have a different angle: 40°...

  • Page 7: Multiple Sip Accounts

    Getting started 1.2.2 Connect the device Please read safety instructions first. Connect the handset (4) if it is not connected (your phone is usually provided with the handset connected). If your desk phone is correctly configured, you can connect it to the network (2). If your desk phone is not powered by PoE (Power over Ethernet), you have to plug the power adapter to the USB-C connector (1) and connect it to the AC power supply.
  • Page 8 Getting started Forward is activated for this account. Do not Disturb is activated for this account. The call log lists all incoming and outgoing calls for all SIP accounts. The concerned SIP account is displayed by opening the details of the call log entry. 1.3.1 Programme a line key for a SIP account Long press on a programmable key.

  • Page 9: Getting To Know Your Telephone

    Getting to know your telephone 2 Getting to know your telephone 2.1 M7s Pro Deskphone This phone is part of the IP phone range. With its colour display associated to 12 dedicated functions keys, and an intuitive navigation key, the M7s Pro DeskPhone delivers excellent user experience and optimum conversation convenience with outstanding voice quality in either hands- free mode or when using the comfort handset.

  • Page 10: M7S Deskphone

    Getting to know your telephone Flashing blue: incoming calls, new events displayed on the screen (voice messages, missed calls). Blue steady: ongoing call. 2.1.1 Bluetooth ® Smart Ready Your phone is 'Bluetooth Smart Ready'. It can receive and share Bluetooth signals ®...

  • Page 11: M5S Deskphone

    Getting to know your telephone Softkeys: menus and actions available depending on the selected page. Softkeys are configurable by the administrator. Idle state: menu to access features and • Wired handset (wide band voice quality). configure the phone or manage calls. Use the navigation keys to navigate through the menus.

  • Page 12: M3S Deskphone

    This phone is part of the IP phone range. In addition to a clear monochrome display associated to 10 dedicated function keys and an intuitive navigation key, the M3s DeskPhone provides high audio fidelity for telephone calls either in hands-free mode or when using the comfort handset. Your phone is very easy to use thanks to its natural perception user interface.
  • Page 13 Getting to know your telephone • Super wideband 20 programmed keys: SIP account, speed dial, loudspeaker for functions. Use navigation keys to navigate optimized sound. through pages of programmable keys. • Microphone. Softkeys: menus and actions available depending on the selected page. Softkeys are configurable by the administrator.

  • Page 14: Main Screen

    Getting to know your telephone 2.5 Main screen Your phone can support up to 8 SIP accounts. The main screen, composed of 4 pages, displays all programmed keys which can be a line key for a registered SIP account, a speed dial or other functions. Menu to access features and configure the phone or manage calls.

  • Page 15: Call Management Screen

    Getting to know your telephone 2.6 Call management screen Softkeys: actions available depending on the call status. Press the softkey under the label to select the corresponding feature. SIP account in conversation. Incoming call and conversation presentation screen. 2.7 Navigation keys OK key: Use this key to validate your choices and options while programming or configuring (short press).

  • Page 16: Permanent Features Keys

    Getting to know your telephone 2.8 Permanent features keys Take the call key. • List of last numbers dialled. • • Placing a call on hold. Recover the call on hold. • Transfer a call. • • Conference key. During a call, press this key to set up conference. Reject incoming call.

  • Page 17: Programmed Key Icons

    Getting to know your telephone 2.9 Programmed key icons This table lists icons displayed on the screen when you programmed a key. To programme a key, see chapter: Programmable keys. The following icons are listed when the phone is in an idle state and can be changed depending on the status of the phone or the contact’s phone.

  • Page 18: Status Icons / Call Icons

    Getting to know your telephone 2.10 Status icons / Call icons Icons providing information about certain specific configurations on the phone. Status icons Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depends on their priority. The following icons are listed according to their priority, from the highest to the lowest.

  • Page 19: Alpha-Numeric Keyboard

    Getting to know your telephone Call in progress icon. Call on hold icon. 2.11 Alpha-numeric keyboard Your phone is equipped with an alphanumeric keyboard. You can switch between numeric keyboard to dial number, and alphabetic keyboard to enter text by pressing the corresponding preprogrammed key.

  • Page 20: Description Of The Connectors

    Getting to know your telephone 2.12 Description of the connectors Various connections to allow phone extensions. The type of connectors you have depends on your phone. M7s Pro, M7s, M5s, M3s M7s (Pro) USB-C connector This connector is used for: Connect to the power adapter.

  • Page 21: Using Your Telephone

    Using your telephone 3 Using your telephone 3.1 Information about the phone The main page can display all SIP accounts used on the phone and other programmed keys. For each SIP account used on the phone, we recommend creating a programmed key to obtain information about account status.
  • Page 22 Using your telephone Open the dialler. Use one of the following to enter number: Enter the number directly. Select the contact to call in the list of last number dialled. Use one of the following to send the call: Press the 'take the call' key. Make the call with the active device: handset if unhooked, headset if connected, otherwise in hands-free mode.
  • Page 23 Using your telephone Select the contact to call in the list of last number dialled. Use one of the following to send the call: Press the 'take the call' key. Make the call with the active device: handset if unhooked, headset if connected, otherwise in hands-free mode. Press the OK key to start the call.
  • Page 24 Using your telephone 3.2.5 Call from call log You can call back a contact from the call log. You can unhook the handset or the headset to make a call with the handset or the headset otherwise you make a call in hands-free mode. In idle state or from the dialler: History Select this softkey to open call logs from the homepage or the dialler.

  • Page 25: Receiving A Call

    Using your telephone You can unhook the handset or the headset to make a call with the handset or the headset otherwise you make a call in hands-free mode. Select the key associated with the contact to call. The SIP account used to make the call depends on the speed-dial key configuration. 3.3 Receiving a call When receiving a call, you can: Lift the handset to take the call.
  • Page 26 Using your telephone • You are in conversation with the headset (headset or headset + loudspeaker), you can switch between the following audio modes by short pressing on the loudspeaker/hands-free key. Headset Short press Handsfree Short press Handset Short press Headset You can switch to loudspeaker (group listening mode with handset) when in conversation by •...

  • Page 27: Redialling

    Using your telephone For each audio mode, during the conversation, you can adjust the volume by pressing the volume keys. The number of levels depends on the audio mode (7 for handset and headset, 9 for hands- free and loudspeaker). The selected volume, for each audio mode, will be saved for future conversations.
  • Page 28 Using your telephone The contact card displays information about the contact. Avatar: select an avatar for your contact by using right-left navigation keys. • First name: the first name of your contact. • • Last name: the last name of your contact. •...
  • Page 29 Using your telephone Create a new contact. Delete the selected contact. Delete Access more features. More Call the selected contact. Call Open the contact card. Detail Delete all contacts in a directory. Delete all Add a new group. AddGrp List contacts in the selected directory or group. Enter Return to the main page.
  • Page 30 Using your telephone 3.6.5 Create a new group Select this softkey to open your directory(-ies). Directory Open the local directory. Local Directory Use the up-down navigation keys to switch from one input field to another. AddGrp <Abc><123> Enter the name of the group. Your contact is added to the directory.
  • Page 31 Using your telephone Access more features. Option Delete the selected group. Delete Confirm the deletion. 3.6.10 Delete all group in the local directory Select this softkey to open your directory(-ies). Directory Local Directory Open the local directory. Group Access to all defined group(s). Access more features.

  • Page 32: Manage The Call Log (History)

    Using your telephone Select your connected mobile phone. More Enter > → Use up-down and 'ok' navigation keys to select: Sync BT Contacts. Sync BT Contacts Synchronize the contacts. 3.7 Manage the call log (History) The call log can be consulted and managed when the phone is in the idle state. The main part of the screen is used to display the call log.

  • Page 33: Speed Dial Management

    Using your telephone Delete the entire log associated with the selected contact. Note that no Delete all confirmation is requested. Add the contact in your local directory. If the contact already exists, the Add to Contacts contact card is edited. Return to the main page.

  • Page 34: Sending Dtmf Signals

    Using your telephone 3.8.1 Create a speed dial key Use one of the following: Long press on a free programmable key. Menu->Features-> Use up-down and 'ok' navigation keys to select: Programmable Key. Programmable Key Create a speed dial key. The paired device is listed. Define the type of programmable key: Speed Switch dial.

  • Page 35: Auto Answer

    Using your telephone Resume the conversation the key is no longer lit. 3.11 Auto answer In the auto answer mode, calls are automatically answered. Activate the auto answer: The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Features Use up-down and 'ok' navigation keys to select: Features.

  • Page 36: Lock / Unlock Your Telephone

    Using your telephone • Tone: enable/disable tone. • enable/disable barge. Barge: Save the setting. Save 3.14 Lock / Unlock your telephone The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Use up-down and 'ok' navigation keys to select: Basic Setting Basic Setting.

  • Page 37: Making A Second Call During A Conversation

    Using your telephone End the call. Placing a call on hold. Hold Transfer Transfer a call. Retrieve a call (on hold, parked). Retrieve Make a second call when the first is on hold. Switching between calls. Swap Establishing a multi-party conference call. Conf End the conference with all participants.

  • Page 38: Switching Between Calls (Broker Call)

    Using your telephone Press the softkey under the following label: Hold. Hold Recover the call on hold: Use one of the following: Press the hold key. Press the softkey under the following label: Retrieve. Retrieve Press the dedicated account key with call-on-hold icon. 3.19 Switching between calls (Broker call) During a conversation, a second call is on hold.

  • Page 39: Three-Way Local Conference

    Using your telephone You can also transfer your call immediately, without having to wait for your contact to answer. During a conversation. Use one of the following: Press the transfer key the first call is on hold. Press the softkey under the following label: the first call is on Transfer Transfer...

  • Page 40: Hide Your Phone Number

    Using your telephone -> Call a new participant by using the dial a number or dial by name feature or the call log or local directory. Call You are in conversation with the new participant. The new participant is joining the conference call. Join When the maximum of participants is reached, you will not be able to make a new call to add a new participant.

  • Page 41: Forwarding To A Number

    Using your telephone Use up-down and 'ok' navigation keys to select: DND. Enable the option: DND. Switch Validate your choice. Save To end the settings. To deactivate the Do not disturb feature, follow the same procedure. To have a direct access to this feature, programme a key on the home page (see chapter: Programmable keys).

  • Page 42: Defining A 'Hotline' Number

    Using your telephone message key flashes when you have received a new voicemail or if you have missed calls. Press the messaging key. Number of messages received is displayed. X new voice Use up-down and 'ok' navigation keys to access voicemail. message(s) The number of new messages is displayed for each registered account.

  • Page 43: Do More With Your Desk Phone

    Do more with your desk phone 4 Do more with your desk phone Your desk phone is designed to evolve with its environment. It can do more than just establish communication between people or keep in touch with your contacts, your enterprise. This chapter describes some use-cases with your phone.
  • Page 44 Do more with your desk phone The programmable key allows you to control the audio on the phone (pause, play). Connect your computer to the USB-C connector of your desk phone with the USB cable (not • provided). The phone is recognized as a sound device on the computer (for example 'Echo cancelling speakerphone' with Windows).
  • Page 45 Do more with your desk phone Activating/Deactivating the sounds • If you set your desk phone as the default audio device, all the sounds from your computer are played on your desk phone, like notifications. 1. Activating/Deactivating the sounds. 2. Apply •...

  • Page 46: Configure Your Phone For Remote Working

    Do more with your desk phone • Select your desk phone in output and input tabs: 4.1.2 Using your phone as an audio hub When audio starts playing on the PC, it will also be played on the phone. The audio hub programmable key lets you control the playback: The audio is playing on the phone.

  • Page 47: Connect Your Phone To Wi-Fi

    USB-A port of the phone (To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact your administrator). M3s does not support Wi-Fi. The phone can use 2.4Ghz and 5Ghz bands, but we recommend using a 5Ghz Wi-Fi network to ensure the best voice quality.
  • Page 48 Do more with your desk phone Enter the administrator password. Validate. All scanned SSIDs are listed according to signal strength (it may take a few seconds to display the available networks). Use the up-down navigation key to scroll the page. : this icon, displayed at left of the SSID name, represents the signal Wi-Fi strength: the more waves, the better the signal.

  • Page 49: Desk Sharing

    Do more with your desk phone Depending on the Wi-Fi network, enter the SSID, security mode, encryption mode and password of the wireless network. Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard. Save Save the wireless network. 4.3.2.3 Modify a saved wireless network Open the Wi-Fi manager.
  • Page 50 Do more with your desk phone Confirm. The desk phone is loading the Sip account configuration. You can use it Save as your own desk phone. 4.2.2 Logout of desk sharing When you want to leave the office and retrieve the initial state of the phone, you can press the programmed key to clear your account.

  • Page 51: Programming Your Telephone

    Programming your telephone 5 Programming your telephone 5.1 Adjusting the audio functions These features can be configured via the Web Based Management. 5.1.1 Select the melody The phone is in idle state. Press the Menu soft key to access the Main Menu. Menu Basic Setting Use up-down and 'ok' navigation keys to select:...

  • Page 52: Selecting Language

    Programming your telephone The phone no longer rings. The LED flashes to signal an incoming call. Validate your choice. Save To end the settings. 5.1.4 Configuring discreet mode (beep) The phone is in idle state. Press the Menu soft key to access the Main Menu. Menu Basic Setting Use up-down and 'ok' navigation keys to select:...

  • Page 53: Adjusting The Brightness Of The Desk Phone

    Programming your telephone Validate your choice. Save To end the settings. 5.3 Adjusting the brightness of the desk phone The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Use up-down and 'ok' navigation keys to select: Basic Setting Basic Setting.

  • Page 54: Programmable Keys

    Programming your telephone Press the Menu soft key to access the Main Menu. Menu Use up-down and 'ok' navigation keys to select: Voicemail. Voicemail Set Voicemail Use up-down and 'ok' navigation keys to select: Set Voicemail Number. Number Enter the voicemail number of the corresponding account. Validate your choice.
  • Page 55 Programming your telephone o Extension: a list of extensions which the user wishes to monitor. List: a list of extensions which the user wishes to monitor. The list is • defined by your administrator via the WBM or a configuration file. o Label: enter the label of the key, displayed on the home page.

  • Page 56: Install A Usb Accessory (Headset, Handsfree, Loudspeaker)

    Programming your telephone enter the label of the key, displayed on the home page. Label: display an XML page. • XML Browser: enter the label of the key, displayed on the home page. Label: enter the URL of the XML page. Value: •...

  • Page 57: Define Time And Date Format

    Programming your telephone 5.9 Define time and date format The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Basic Setting Use up-down and 'ok' navigation keys to select: Basic Setting. Time and Date Use up-down and 'ok' navigation keys to select: Time and Date.
  • Page 58 Programming your telephone Press the Menu soft key to access the Main Menu. Menu Basic Setting Use up-down and 'ok' navigation keys to select: Basic Setting. Sound Use up-down and 'ok' navigation keys to select: Sound. Use up-down and 'ok' navigation keys to select: External Device.
  • Page 59 Programming your telephone 5.10.4 Removing all Bluetooth accessories ® The phone is in idle state. Press the Menu soft key to access the Main Menu. Menu Basic Setting Use up-down and 'ok' navigation keys to select: Basic Setting. Bluetooth Use up-down and 'ok' navigation keys to select: Bluetooth. Paired Bluetooth Use up-down and 'ok' navigation keys to select: Paired Bluetooth...

  • Page 60: Contacting Your Administrator (Technical Support)

    Contacting your administrator (technical support) 6 Contacting your administrator (technical support) If necessary, you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your phone's codes and software version to hand. 6.1 Technical code / Date code The codes are located under the back shell of the phone.

  • Page 61: Access To Administrator Configuration

    Contacting your administrator (technical support) 6.3 Access to administrator configuration 6.3.1 Administrator settings menu The phone is in idle state. Press the Menu soft key to access the Main Menu. Menu Advanced Setting Use up-down and 'ok' navigation keys to select: Advanced Setting.
  • Page 62 Contacting your administrator (technical support) The administrator can define the 4 softkeys displayed on the homepage. Most configurations of the desk phone can be managed from the Web Based Management. Audio (Ringing, Tone, hearing aids…) • Backlight, Screensaver, automatic lock. •...

  • Page 63: Accessories

    7.1 List of accessories 7.1.1 USB headset You can use a USB headset to handle calls on the M3s/M5s/M7s/M7s Pro DeskPhone. To know the supported headsets, please refer to the Alcatel-Lucent Enterprise website or contact your administrator. Unlisted USB headsets may not work properly if you connect them to your phone. For more information on using your USB headset, refer to the corresponding documentation from the manufacturer.
  • Page 64 Connect to an add-on module. Connect to a Wi-Fi dongle*. • Page navigation keys. * To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact your administrator. 7.2.1 install the add-on to the desk phone 64/70...

  • Page 65: Wall Mounting Kit

    Accessories 1- Insert the add-on USB-A connector into the USB-A socket of the desk phone. 2- Use the add-on support to fix it to the desk phone using the provided screw. 3- The add-on is powered by the desk phone if the desk phone is connected to an external power adapter.

  • Page 66: Technical Specifications

    Technical specifications 8 Technical specifications M7s (Pro) Width 207 mm (8,2 in) 207 mm (8,2 in) 207 mm (8,15 in) Height 183 mm (7,2 in) 183 mm (7,2 in) 183 mm (7,2 in) M7s: 820 g (1,81 lbs) Weight 810 g (1,79 lbs) 806 g (1,78 lbs) M7s Pro: 825 g (1,82 lbs) 2-degree adjustable foot...

  • Page 67: Ordering Information

    Ordering information 9 Ordering information M7s Pro DeskPhone 3MK37020AA M7s DeskPhone 3MK37019AA M5s DeskPhone 3MK37018AA M3s DeskPhone 3MK37017AA EM200 Smart Expansion Module (add-on module) 3MK27007AA USB-C to USB-A cable (box of 10) 3MG08020AA Wide Band Comfort Handset 3MG27032AA USB Binaural Headset...

  • Page 68: Guarantee And Clauses

    EM200 Expansion Module: this product is intended to be powered either via the USB-A port from • the M3s/M5s/M7s/M7s Pro DeskPhone, or via the USB-C DC-IN by a Certified Direct Plug-In Power Unit approved as an 'LPS' (Limited Power Source) in accordance with IEC/EN/UL/CSA 62368-1 and rated 5V DC, minimum 2A.
  • Page 69 Guarantee and clauses (RED), 2014/30/EU (EMC), 2014/35/EU (LVD), 2009/125/EC (ErP), 2011/65/EU (RoHS), 2015/863 (EU). Declaration of Conformity may be obtained from: ALE International 32 avenue Kléber – 92700 Colombes, France - ebg_global_supportcenter@al-enterprise.com. USA and Canada Phones with Bluetooth comply with Industry Canada’s licence-exempt RSSs. Operation is subject ®...
  • Page 70 The Alcatel-Lucent name and logo are trademarks of Nokia used under licence by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.

This manual is also suitable for:

M5sM7sM7s pro