Page 1 Alcatel-Lucent Enterprise Myriad and Halo Series DeskPhone Administration Manual 8AL91477ENAA ed02...
Page 2 Legal Notice www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al- enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
Page 3: Table Of Contents
INTRODUCTION ........................11 PHONE NETWORK ....................... 12 2.1 IPv4 and IPv6 Network Settings ..................12 2.1.1 IP Addressing Mode Configuration ................12 2.1.2 IPv4 Configuration ......................12 2.1.3 IPv6 Configuration ......................14 2.2 DHCP Options for IPv4 ......................17 2.2.1 Supported DHCP Options for IPv4 ................17 2.2.2 DHCP Option 66/Option 67/Option 43 with Sub-Option 66/67 ........
Page 4 3.1 Web User Interface ......................42 3.1.1 Accessing the Web User Interface ................42 3.1.2 Navigating the Web User Interface ................42 3.1.3 Web Server Type Configuration ..................42 3.2 Phone User Interface ......................44 3.3 Configuration Files ....................... 44 3.3.1 Common Config File .....................
Page 5 5.4.2 Supported Cipher Suites ....................69 5.4.3 Supported Trusted and Server Certificates ..............70 5.4.4 TLS Configuration ......................72 5.5 Secure Real-Time Transport Protocol (SRTP) ..............73 5.6 SSH Activation ........................74 5.7 HTTPS Peer Verification...................... 75 5.8 Encrypting and Decrypting Files ..................75 DIRECTORY ..........................
Page 6 7.8 Audio Codecs ........................101 7.8.1 Supported Audio Codecs .................... 102 7.8.2 Audio Codecs Configuration ..................102 7.9 Packetization Time (PTime) ....................103 7.9.1 Supported PTime of Audio Codec ................103 7.9.2 PTime Configuration ....................104 7.10 Early Media ........................104 7.11 Acoustic Clarity Technology ....................
Page 7 10.6 Auto Dial Out Timer ......................126 10.7 Anonymous Call ......................126 10.8 Anonymous Call Rejection ....................127 10.9 Call Number Filter ......................128 10.10 IP Address Call ......................129 10.10.1 IP Address Call Configuration ................. 129 10.10.2 Accept SIP Trust Server Only Configuration ............129 10.11 Auto Answer ........................
Page 8 10.25.3 Multicast Paging Settings ..................159 10.26 Action URL ........................161 10.26.1 Pre-defined Events List ................... 162 10.26.2 Variable Values List ....................164 10.26.3 Action URL Configuration ..................165 10.27 Action URI ........................174 10.27.1 Supported HTTP/HTTPS GET Request ..............174 10.27.2 Supported SIP Notify Message ................
Page 9 11.15.1 Supported Call States and Soft Keys ..............212 11.15.2 Soft Key Layout File Customization ................. 215 11.15.3 Softkey Layout Configuration .................. 216 11.15.4 Example: Setting the Soft Keys Layout in Talking State .......... 223 12. ADVANCED FEATURES ....................224 12.1 Audio Hub........................
Page 10 13.3 One Key Reboot ......................249 13.4 Network Diagnostics ......................250 13.5 Packets Capture via PC Port ................... 250 13.6 Screen Capture ....................... 251 13.7 Import and Export config file .................... 251 8AL91477ENAA ed02 10/253...
Page 11: Introduction
Introduction 1. Introduction The ALE deskphone Administration Manual provides general guidance on setting up phone network, provisioning and managing phones. This manual is not intended for end users, but for administrators with experience in networking who understand the basics of open SIP networks and VoIP endpoint environments. As an administrator, you can do the following with this manual: •...
Page 12: Phone Network
Phone Network 2. Phone Network The ALE deskphones operate on an Ethernet local area network (LAN) or wireless network. 2.1 IPv4 and IPv6 Network Settings The ALE deskphones support IPv4 addressing mode and IPv6 addressing mode. After connecting to the wired network, the phones can obtain the IPv4 or IPv6 network settings from a Dynamic Host Configuration Protocol (DHCP) server if your network supports it.
Page 13 Phone Network Network → IP parameters → DHCP Mode Web UI Menu → Advanced Setting (default password: 123456) → Network → WAN Phone UI Port → IP Config → IPv4 Settings → IPv4 Mode Parameter DeviceNetworkIpAddress config.xml It configures the IPv4 address. Note: It works only if “DeviceNetworkIpStackMode”...
Page 14: Ipv6 Configuration
Phone Network Permitted IPv4 Address Values Default Blank Network → IP parameters → DNS1 Web UI Menu → Advanced (default password: 123456) Setting → Network → WAN Phone UI Port → IP Config → IPv4 Settings → DNS1 Parameter DeviceNetworkDns2 config.xml It configures the secondary IPv4 DNS server.
Page 15 Phone Network It configures the IPv6 address. Note: It works only if “DeviceNetworkIpStackMode” is set to IPv6, and Description "DeviceNetworkIpv6DhcpMode " is set to Static. Permitted IPv6 Address Values Default Network → IP Parameters → IPv6 → IP Address Web UI Note: Only the M8 phone supports the IPv6 configuration in phone web.
Page 16 Phone Network Default Network → IP Parameters → IPv6 → DNS1 Web UI Note: Only the M8 phone supports the IPv6 configuration in phone web. Menu → Advanced (default password: 123456) Setting → Network → WAN Phone UI Port → IP Config → IPv6 Settings → DNS1 Parameter DeviceNetworkIpv6Dns2 config.xml...
Page 17: Dhcp Options For Ipv4
Phone Network DeviceNetworkGateway DeviceWifiGateway DeviceNetworkIpv6DhcpMode DeviceWifiIpv6DhcpMode DeviceNetworkIpv6PrefixLen DeviceWifiIpv6PrefixLen DeviceNetworkIpv6Gateway DeviceWifiIpv6Gateway DeviceNetworkStaticDnsEnable DeviceWifiStaticDnsEnable 2.2 DHCP Options for IPv4 The IP phone can obtain IPv4-related parameters in an IPv4 network via DHCP option. Note: For more information about DHCP options, refer to RFC 2131 or RFC 2132. 2.2.1 Supported DHCP Options for IPv4 The following table lists common DHCP options for IPv4 supported by the ALE deskphones.
Page 18: Dhcp Option 66/Option 67/Option 43 With Sub-Option 66/67
Phone Network 802.1Q VLAN ID. Option 132 802.1p LAYER 2 Priority Option 133 Timezone Option 100 2.2.2 DHCP Option 66/Option 67/Option 43 with Sub-Option 66/67 The usage scenarios for DHCP options 66 and 67 are listed below for reference: Option 43 Option 66 Option 67 Result...
Page 19: Dhcp Option 42
Phone Network http://172.24.1 http://172.24.190.162 90.162 Note: If the user configures a relative path with only IP address or domain name for DHCP option 66/67, the default https protocol will be added to the provisioning URL. 2.2.3 DHCP Option 42 The ALE deskphones support using the NTP server address provided by DHCP. DHCP option 42 is used to specify a list of NTP servers available to the client by IP address.
Page 20: Dhcp Option 100
Phone Network 2.2.7 DHCP Option 100 The IP phones support configuring DHCP option 100 to define time zone. The format of the POSIX specifier is <name><offset><dst name><dst offset><dstrule> • <name> is the name of the timezone when not in daylight savings (e.g.,MT, PST, NZST) •...
Page 21: Vlan
Phone Network 2.4 VLAN The purpose of VLAN configurations on the IP phone is to insert a tag with VLAN information to the packets generated by the IP phone. When VLAN is properly configured for the ports (Internet port and PC port) on the IP phone, the IP phone will tag all packets from these ports with the VLAN ID. The switch receives and forwards the tagged packets to the corresponding VLAN according to the VLAN ID in the tag as described in IEEE Std 802.3.
Page 22 Phone Network Parameter DeviceNetworkLanVlanEnable config.xml Description It enables or disables the VLAN for the Internet port. true - enable Permitted Values false - disable Default false → → Web UI Network IP Parameters LAN VLAN Menu → Advanced Setting (default password: 123456) → Network → Vlan → Phone UI Vlan Config →...
Page 23: Dhcp Vlan
Phone Network 2.4.3 DHCP VLAN The ALE deskphones support VLAN discovery via DHCP. The predefined Option 43→ Option 58 is used to supply the VLAN ID by default. And Option 58 has higher priority than Option 132. 2.4.4 CDP Configuration Cisco Discovery Protocol (CDP) is a private binary-layer networking protocol developed by Cisco.
Page 24: Wi-Fi
Phone Network 2.5 Wi-Fi Wi-Fi feature enables you to connect the phones to the organization’s wireless network. The wireless network is more convenient and cost-effective than the wired network. Wi-Fi features are applicable to the ALE deskphones. When the Wi-Fi feature is enabled, the IP phone will automatically scan the available wireless networks.
Page 25 Phone Network Description enables or disables the Wi-Fi feature. false - disabled Permitted Values true – enable Default true Parameter DeviceWifiEnable config.xml Description It activates or deactivates the Wi-Fi mode. false - disabled Permitted Values true - enable true Default Note: For the M8 phone, the default value is false.
Page 26 Phone Network Parameter DeviceWifi[1-5]Password config.xml If “WPA/WPA2 PSK” is chosen, this will be used. The length should be >=8 and <=63. Description If “WEP” is chosen, this will be used. This should be 5 ASCII for WEP64 and 13 ASCII for WEP128. Permitted password Values...
Page 27: Ipv4 Configuration
Phone Network 2.5.1 IPv4 Configuration The following table lists the parameters you can use to configure wifi network for IPv4. Parameter DeviceWifiDhcpMode config.xml It configures the Internet port type for wifi IPv4. Description Note: It works only if “DeviceWifiIpStackMode” is set to IPv4. Static Permitted Dynamic...
Page 28 Phone Network Menu → Advanced Setting (default password: 123456) → Network → Wi-Fi Port Phone UI → IP Config → IPv4 Settings → IP Parameter DeviceWifiSubnetMask config.xml It configures the IPv4 subnet mask. Note: It works only if “DeviceWifiIpStackMode” is set to IPv4, and Description “DeviceWifiDhcpMode”...
Page 29: Ipv6 Configuration
Phone Network Default Blank Network → Wi-Fi → DNS2 Web UI Menu → Advanced (default password: 123456) Setting → Network → Wi-Fi Port Phone UI → IP Config → IPv4 Settings → DNS2 Note: If you change this parameter, the IP phone will reboot for the change to take effect. 2.5.2 IPv6 Configuration The following table lists the parameters you can use to configure wifi network for IPv6.
Page 30: Network Address Translation (Nat)
Phone Network Parameter DeviceWifiIpv6Gateway config.xml It configures the IPv6 default gateway. Note: It works only if “DeviceWifiIpStackMode” is set to IPv6, and Description “DeviceWifiIpv6DhcpMode” is set to Static Permitted IPv6 Address Values Default Network → Wi-Fi → IPv6 → Gateway Web UI Menu →...
Page 31: Rport Configuration
Phone Network 2.6.1 Rport Configuration The ALE deskphones support Rport described in RFC 3581. It allows a client to request that the server sends the response back to the source port from which the request came. Rport feature needs support from SIP server. The following table lists the parameter you can use to configure Rport.
Page 32 Phone Network Permitted Values Default 1000 Network → Port → LAN Speed Web UI Menu → Advanced Setting (default password: 123456) → Network → Ethernet → Phone UI LAN → LAN speed Parameter DeviceNetworkLanDuplexType config.xml It configures the transmission method for Internet port. Description Note: It works only if “DeviceNetworkLanAutoEnable”...
Page 33: Openvpn
Phone Network Half Permitted Values Full Default Full Network → Port → PC Duplex Web UI Menu → Advanced Setting (default password: 123456) → Network → Ethernet → Phone UI PC → PC duplex 2.8 OpenVPN The ALE deskphones use OpenVPN to achieve VPN features. After you configure VPN feature on the IP phone, the IP phone will act as a VPN client and use the certificates or username to authenticate with the VPN server.
Page 34: Openvpn Parameters List
Phone Network If the username and password are downloaded as an auto-p file, should use the following format: (1) unix file format (2) username on the first line and the password on the second line, for example: (3) Inside the OPENVPN configuration files need to add a line: auth-user-pass /config/cert/openvpn/openvpn-user.txt ⚫...
Page 35 Phone Network Permitted 1-65535 Values Default 1194 NetWork → OpenVPN → Server Port Web UI Parameter DeviceNetworkOpenVpnTransport config.xml Description It configures openvpn transport protocot Permitted Values Default NetWork → OpenVPN → Transport Protocol. Web UI Parameter DeviceNetworkOpenvpnAuthFileUrl config.xml Description It configures openvpn username and password file. String within 256 characters.
Page 36: Quality Of Service (Qos)
Phone Network Parameter DeviceNetworkOpenvpnConfigFileUrl config.xml Description It configures download url of openvpn config file. Permitted String within 256 characters. Values Default BLANK NetWork → OpenVPN → VPN Configuation File Web UI Parameter DeviceNetworkOpenvpnUrl config.xml Add a compressed package to import all OpenVPN certificates and files at one time to complete deployment.
Page 37: Authentication
Phone Network Parameter Setting8021pPriority config.xml Description It configures audio 802.1p priority. Permitted [0-7] Values Default Setting → Audio → 802.1P Priority Web UI Parameter SettingAudiodiffserv config.xml Description It configures audio TOS/Diffserv. Permitted [0-63] Values Default Parameter Setting8021pUserPriority config.xml Description It configures 802.1P User Priority for SIP messages. Permitted [0-7] Values...
Page 38: Device Management
Phone Network 2.11 TR-069 Device Management TR-069 is a technical specification defined by the Broadband Forum, which defines a mechanism that encompasses secure auto-configuration of a CPE (Customer-Premises Equipment) and incorporates other CPE management functions into a common framework. TR-069 uses common transport mechanisms (HTTP and HTTPS) for communication between CPE and ACS (Auto Configuration Servers).
Page 39: Tr069 Configuration
Phone Network This method informs the ACS of the completion (either successful TransferComplete or unsuccessful) of a file transfer initiated by an earlier Download or Upload method call. AddObject Use for adding a new instance of an object defined on the CPE. DeleteObject Use for removing a specific instance of an object.
Page 40 Phone Network true - enable Permitted Values false - disable Default false Provision → TR069 → ACS Periodic Enable Web UI Parameter DeviceTr069AcsPeriodicInterval config.xml Description It configures ACS Periodic Interval inform timer. Permitted Integer Values Default 1000 Provision → TR069 → ACS Periodic Interval Web UI Parameter DeviceTr069AcsConnectionUsername...
Page 41 Phone Network Parameter DeviceTr069StunServerPort config.xml Description It configures STUN server port. Permitted Integer from 1024 to 65535 Values Default 19302 Provision → STUN → STUN Server Port Web UI 8AL91477ENAA ed02 41/253...
Page 42: Phone Provisioning
Phone Provisioning 3. Phone Provisioning This chapter provides basic instructions for setting up your IP phones with a provisioning server. The M3/M5/M7/M8/H3G/H6 phones support the download of configuration files and binary files using TFTP, HTTP and HTTPS protocols. 3.1 Web User Interface You can configure IP phones via web user interface, a web-based interface that is especially useful for remote configuration.
Page 43 Phone Provisioning Default true Network → Web Server Web UI Menu → Advanced Setting (default password: 123456) → Network →Web Server Phone UI Parameter DeviceNetworkHttpPort config.xml Description It configures the http port to access the web interface. Permitted 1~65535 Values Default Network →...
Page 44: Phone User Interface
Phone Provisioning 3.2 Phone User Interface The phone user interface makes configurations available to users and administrators; but the Advanced/Advanced Settings option is only available to administrators and requires an administrator password (default: 123456). 3.3 Configuration Files The ALE deskphones support three configuration template files: Common config file, MAC- Oriented config file and Device config file.
Page 45: Auto Provisioning
Phone Provisioning 3.6 Auto Provisioning 3.6.1 Auto Provisioning Process The auto provisioning process will be executed after finishing the initialization. After the phone boots up, it will request configuration files through the acquired URL in sequence. The sequence of auto provisioning execution is DHCP →...
Page 46: Relative Path Of Configuration File
Phone Provisioning 3.6.2 Relative Path of Configuration File The following table lists the parameters which you can use for configuring the customized configuration file. Parameter DeviceProvisionFileFirst config.xml Description It configures the first requested configuration file. 8AL91477ENAA ed02 46/253...
Page 47: Timeout Mechanisms
Phone Provisioning Permitted String within 511 characters Values Default config.xml Parameter DeviceProvisionFileSecond config. xml Description It configures the second requested configuration file. Permitted String within 511 characters Values Default config.$model.xml Parameter DeviceProvisionFileThird config.xml Description It configures the third requested configuration file. Permitted String within 511 characters Values...
Page 48: Multistage Request Mechanism
Phone Provisioning Parameter DeviceNetworkConnectExpiredTime config.xml It configures the timeout interval (in seconds) to transfer a file for HTTP/HTTPS connection. Description Note: When the HTTP/HTTPS connection cannot be successfully established within the configured time, the phone will exit the current auto provisioning process and perform the next one.
Page 49: Restoring Default Value
Phone Provisioning Parameter DeviceProvisionImmediateUpdateTimes config.xml It configures the times of auto provisioning the phone executes if the phone gets Description the new auto provisioning URL. Permitted Integer from 0 to 20 Values Default 3.6.5 Restoring Default Value The Myriad phones support restoring the parameters to default values via auto provisioning. When you want to restore several parameters to default values, you do not need to factory reset the phone.
Page 50: Supported Provisioning Server Discovery Methods
Phone Provisioning false - disable Permitted Values true - enable Default false Parameter DeviceProvisionUserConfigSyncPath config.xml It configures the URL for uploading/downloading the <MAC>-local.xml file. Note: It works only if “DeviceProvisionUserConfigSyncEnable” is set to true Description (Enabled). Permitted URL within 511 characters Values Default Blank...
Page 51: Dhcp Provisioning Configuration
Phone Provisioning Provision → Auto Provision Web UI Parameter DeviceProvisionPnpPort config.xml Description Configure pnp srouce port. Permitted Integer from 1 to 65535 Values Default 5082 Web UI None 3.8.2 DHCP Provisioning Configuration You can choose IPv4 or IPv6 custom DHCP option according to your network environment. The IPv4 or IPv6 custom DHCP option must be in accordance with the one defined in the DHCP server.
Page 52: Static Provisioning Configuration
Phone Provisioning 3.8.3 Static Provisioning Configuration Users can manually configure the server address via phone user interface or web user interface. • Configure the auto provisioning URL on phone user interface by path: Menu → Advanced Setting (default password: 123456) → Auto Provision •...
Page 53: Provisioning Polling Configuration
Phone Provisioning Provision → Auto Provision Web UI Menu → Advanced Setting (default password: 123456) → Auto Provision → URL Phone UI Parameter DeviceProvisionBackupServerUrl config.xml Descriptio It configures the DM backup URL. Permitted Strings Values Default Blank Provision → Auto Provision Web UI Menu →...
Page 54 Phone Provisioning • Configure the auto provisioning polling settings by parameters. The following table lists the parameters you can use to configure polling mechanism. Parameter DeviceProvisionPollingByIntervalEnable config.xml Description It enables or disables configuration file polling period. false - disable Permitted Values true - enable Default...
Page 55 Phone Provisioning Default false Provision → Auto Provision Web UI Parameter DeviceProvisionPollingBeginTime config.xml Description It configures polling begin time. Permitted Time from 00:00 to 23:59 Values Default 02:00 Provision → Auto Provision Web UI Parameter DeviceProvisionPollingEndTime config.xml Description It configures polling end time. Permitted Time from 00:00 to 23:59 Values...
Page 56: Firmware Upgrade
Firmware Upgrade 4. Firmware Upgrade There are three methods of firmware upgrade: • Manually, from the local system for a single phone via web user interface. • Automatically, from the provisioning server for a batch of phones. • USB upgrade 4.1 Firmware You can download...
Page 57: Firmware Upgrade Via Usb Disk
Step 5: Power on the phone. • Step 6: During LCD showing Alcatel-Lucent Enterprise icon when the phone initializing, pressing “4” + “7” + “8” + “*” keys at the same time. Release all keys until all the LEDs are lighting on.
Page 58: Security Features
Security Features 5. Security Features This chapter provides information about configuring the security features of the phone. 5.1 User and Administrator Identification By default, some menu options are protected by different privilege levels: user and administrator. You can also customize the access permission for the web user interface and phone user interface.
Page 59: User Access Level Configuration
Security Features Permitted String of 3 to 32 characters Values Default user Parameter DeviceSecurityVarPwd config.xml Description It configures the password of the var Permitted String of 3 to 32 characters Values Default Parameter DeviceSecurityAdminPwd config.xml Description It configures the password of the admin. Permitted String of 4 to 32 characters Values...
Page 60: Access Permissions Specification
Security Features 5.1.3 Access Permissions Specification Access permissions of all configuration items available on phones’ web user interface and phone user interface can be defined in a fixed UserAccessPermission.xml file. Each configuration item in the file is formatted as: ItemName = X1X2 The valid values of X1, X2 include 0, 1, 2 and 3.
Page 61 Security Features Customizing UserAccessPermission.xml You can contact your interface person of Alcatel-Lucent Enterprise for the template file “UserAccessPermission.xml”. Web User Interface The following parameters show the configuration for the web user interface in the UserAccessPermission.xml file for reference. Note: If you change the web user interface permission parameters, the IP phone will reboot to make the changes take effect.
Page 62 Security Features Based on the above configuration of access level: When logging in the web user interface with user access level, the web user interface will be displayed as follows: 8AL91477ENAA ed02 62/253...
Page 63 Security Features When logging in the web user interface with var access level, the web user interface will be displayed as follows: 8AL91477ENAA ed02 63/253...
Page 64 Security Features When logging in the web user interface with admin access level, the web user interface will be displayed as follows: 8AL91477ENAA ed02 64/253...
Page 65 Security Features Phone User Interface The following shows configuration parameters for the phone user interface in the UserAccessPermission.xml file for reference. Note: The phone user interface currently does not support read-only (R), only writable-read (WR) or hidden (N). Example: Configuration items in the UserAccessPermission.xml for call forward menu and its submenu settings for phone user interface: <?xml version="1.0"...
Page 66: Logging In The Web/Phone User Interface With Different Access Levels
Security Features When logging in the phone user interface with var access level, the access permission of each submenu is displayed as follows: No answer forward submenu is hidden for var access level. When logging in the phone user interface with admin access level, the access permission of each submenu is displayed as follows: 5.1.4 Logging in the Web/Phone User Interface with Different Access Levels When the user access level is enabled, you can log in to the web/phone user interface with...
Page 67: Auto Logout
Security Features 3. Enter the password in the Password field. 4. Press the Save soft key to accept the change. You will have corresponding permissions of the phone user interface when logging in with different access levels. 5.2 Auto Logout Auto logout time (default 5 minutes) defines the time interval of logging out the web user interface automatically when you do not perform any action on web user interface.
Page 68: Operation Behaviors On Locked Phone
Security Features Note: Once the phone is locked, the user can input the password “0000” to unlock the phone. But if the default password is changed and lost, the user can reset the parameter “SettingPhoneUnlockPwd” in the configuration file over auto provisioning. 5.3.1 Operation Behaviors on Locked Phone When the phone is locked, you can only initiate an emergency call.
Page 69: Transport Layer Security (Tls)
Security Features Menu → Basic Setting → Phone Lock → Basic → Wait Time Phone UI Parameter SettingPhoneUnlockPwd config.xml Description It configures screen lock password. Permitted Integer Values Default 0000 Setting → Phone Lock → Unlock Password Web UI Menu → Basic Setting → Phone Lock → Change PIN Phone UI 5.4 Transport Layer Security (TLS) TLS is a commonly used protocol for providing communications privacy and managing the...
Page 70: Supported Trusted And Server Certificates
Security Features • RC4-MD5 • RC4-64-MD5 • EXP1024-DHE-DSS-DES-CBC-SHA • EXP1024-DES-CBC-SHA • EDH-RSA-DES-CBC-SHA • EDH-DSS-DES-CBC-SHA • DES-CBC-SHA • DES-CBC-MD5 • EXP1024-DHE-DSS-RC4-SHA • EXP1024-RC4-SHA • EXP1024-RC4-MD5 • EXP-EDH-RSA-DES-CBC-SHA • EXP-EDH-DSS-DES-CBC-SHA • EXP-DES-CBC-SHA • EXP-RC2-CBC-MD5 • EXP-RC4-MD5 • ECDHE 5.4.3 Supported Trusted and Server Certificates The IP phone can serve as a TLS client or a TLS server.
Page 71 Security Features • entrust_g2_ca.pem • CybertrustPublicSureServerSVCA.pem • SFSRootCAG2.pem • GeoTrust_Primary_CA_G2_ECC.pem • AddTrustExternalCARoot.pem • comodosslca.pem • DigiCertHighAssuranceEVRootCA.pem • GeoTrust_Global_CA.pem • thawte_Primary_Root_CA.pem • DSTRootCAX3.pem • DigiCert_Global_Root_CA.pem • letsencryptauthorityx2.pem • isrgrootx1.pem • SVRSecureg3.pem • GeoTrust_Primary_CA.pem • Root_R2.pem • sfroot_g2.pem • TCTrustCenterClass3CAII.pem • Root_R1.pem •...
Page 72: Tls Configuration
Security Features • VeriSign_Universal_Root_Certification_Authority.pem • thawte_Primary_Root_CA_G2_ECC.pem • VeriSign_Class_3_Public_Primary_Certification_Authority_G3.pem • TCTrustCenterUniversalCAI.pem • AmazonRootCA1.pem • comodorsacertificationauthority.pem • VeriSign_Class_2_Public_Primary_Certification_Authority_G3.pem • DigiCertGlobalRootG3.pem • AmazonRootCA4.pem • Geotrust_PCA_G3_Root.pem • VerizonPublicSureServerCAG14_SHA2.pem • VeriSign_Class_1_Public_Primary_Certification_Authority_G3.pem • EquifaxSecureglobaleBusinessCA1.pem Note: ALE endeavors to maintain a built-in list of the most commonly used CA Certificates. If you are using a certificate from a commercial Certificate Authority, which is not in the list above, you can send a request to ALE technical support team, and ALE will evaluate if this certificate could be added into later firmware release.
Page 73: Secure Real-Time Transport Protocol (Srtp)
Security Features Default false Features → Sip → SIPs Peer Verify Web UI Parameter DeviceSecurityCertUpload config.xml Description It configures the path of the certificate. Default Blank Maintenance → Certificate Management → Customer CA Upload Web UI 5.5 Secure Real-Time Transport Protocol (SRTP) Secure Real-Time Transport Protocol (SRTP) encrypts the audio streams during VoIP phone calls to avoid interception and eavesdropping.
Page 74: Ssh Activation
Security Features m=audio 6000 RTP/SAVP 0 101 a=rtpmap: 0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:NGY4OGViMDYzZjQzYTNiOTNkOWRiYzRlMjM0Yzcz a=sendrecv a=ptime:20 a=fmtp:101 0-15 When SIP-TLS/SRTP is enabled on both IP phones, RTP streams will be encrypted, and a lock icon appears on the LCD screen of each IP phone after successful negotiation. The following table lists the parameters you can use to configure the SRTP.
Page 75: Https Peer Verification
Security Features Default 5.7 HTTPS Peer Verification When the phone downloads the common configuration file from the provisioning server, the IP phone can enable or disable the authentication of the server certificate based on the trusted certificates list. The following table lists the parameters you can use to configure the HTTPS peer verification. Parameter DeviceSecurityHttpsPeerVerifyEnable config.xml...
Page 76: Directory
Directory 6. Directory The ALE deskphones provide several types of phone directories. 6.1 Local Directory The ALE deskphones maintain a local directory that you can use to store contacts. The local directory can store up to 1000 contacts and 50 groups. Contacts and groups can be added manually or imported in batch with a contact file.
Page 77: Customizing Local Contact File
Directory Valid Values: 1-8 for M3/M5/M7, 1-20 for M8, 1-3 for H3G, 1-4 for Specify which group the contact adds to. GroupName Built-in group: All Contacts,Blacklist Custom group: XXX (for example, Friend) Built-in avatar: AvatarSmall Resource: avatar name Value: default, image1~image20 Built-in avatar: AvatarBig Resource: avatar name...
Page 78 Directory <OfficeNumber>123456789</OfficeNumber> <MobileNumber></MobileNumber> <OtherNumber></OtherNumber> <HomeNumber></HomeNumber> <Favorite>False</Favorite> <CustomerRingMelody></CustomerRingMelody> </Contact> </Contacts> <Groups> <Group> <GroupName>All Contacts</GroupName> </Group> <Group> <GroupName>Blacklist</GroupName> </Group> <Group> <GroupName>Whitelist</GroupName> </Group> <Group> <GroupName>AAA</GroupName> </Group> <Group> <GroupName>BBB</GroupName> </Group> <Group> <GroupName>CCC</GroupName> </Group> </Groups> </PhoneDirectory> For CSV example: 4. Save the changes and upload this file to the phone Web UI or place this file to the provisioning server.
Page 79: Local Contact File Upload
Directory 6.1.2 Local Contact File Upload On the ALE deskphones, you can upload multiple contacts by a contact file at the same time. The following table lists the parameters you can use to upload the local contact files and resources. Parameter LocalContactUploadUrl config.xml...
Page 80: Ldap Configuration
Directory telephoneNumber Company or organization name mobile mobilephoneNumber Mobile or cellular phone number ipPhone IPphoneNumber Home phone number 6.2.2 LDAP Configuration The following table lists the parameters you can use to configure LDAP. Parameter LdapEnable config.xml Description It enables or disables the LDAP feature on the IP phone. false - disable Permitted Values...
Page 81 Directory Permitted String within 99 characters Values Default (|(givenName=*%1*)(sn=*%1*)) Contact Manager → LDAP → LDAP Filter Web UI Parameter LdapUserName config.xml This login is used in conjunction with the password if the LDAP server requires Description authentication. Permitted String within 99 characters Values Default Blank...
Page 82: External Directory
Directory Contact Manager → LDAP → LDAP Max Hits (1-1000) Web UI Parameter LdapCallQueryEnable config.xml Description It enables or disables LDAP query during call. false - disable Permitted Values true - enable Default false Contact Manager → LDAP → LDAP Call Query Enable Web UI Parameter LdapExtraDisplay...
Page 83 Directory When the deskphone is pairing with a cellphone, the cellphone will prompt you whether to enable contact synchronization rights. If agreed, the desktop phone will synchronize contacts automatically. If not, the phone won’t synchronize contacts after being paired. ➢ Synchronizing automatically ➢...
Page 84 Directory Contacts display in group “External Directory”. During pairing with cellphone process, the M8 phone could accept or reject synchronizing of contacts. For M8, after pairing process, user can go into the below phone UI to enable or disable synchronizing BT contacts, select the paired cellphone, press detail, and then enable/disable sync BT contacts.
Page 85: Directory Search Settings
Directory 6.4 Directory Search Settings The feature is implemented as follows: • If the first character is digit, the IP phone will search whether phoneNumber1/phoneNumber2/phoneNumber3/firstName/lastName contain/start with the entered character(s). • If the first character is not digit, the IP phone will search whether firstName/lastName contain/start with the entered character(s).
Page 86 Directory Default false Contact Manager → Remote Phone Book → Periodically Update Enable Web UI Parameter RemotePhoneBookInterval config.xml Description It configures the update interval. Permitted Numeric [60 – 3600] Values Default 3600 Contact Manager → Remote Phone Book → Periodically Update Interval Web UI (Seconds) Parameter...
Page 87: Contact Backup
Directory 6.6 Contact Backup The IP phone will automatically upload contact files at regular intervals to the provisioning server or a specific server. If the contact file exists on the server, it will be overwritten. The IP phone will request to download the contact <MAC> file according to its MAC address from the server during auto provisioning.
Page 88: Directory List For Directory/Dir Soft Key
Directory 6.8 Directory List for Directory/Dir Soft Key Users can access frequently used directory lists by pressing the Directory/Dir soft key when the IP phone is idle. The lists include Local Directory by default. You can add the desired lists to the directory list using a config file (config.xml) or the Web UI. The following table lists the parameters you can use to configure the directory list.
Page 89 Directory 8AL91477ENAA ed02 89/253...
Page 90: Audio Features
Audio Features 7. Audio Features This chapter describes the audio sound quality features and options you can configure for the IP phone. 7.1 Dial Tone You can configure whether to enable or disable the dialing tone. 7.1.1 Dialing Tone Configuration The following table lists the parameters you can use to enable or disable the dialing tone.
Page 91 Audio Features Parameter SettingRingInternal config.xml It configures internal call ring melody. Description Permitted String (within 511 Characters) Values Default Cold River Settings → Ringing → Internal Melody Web UI Menu → Basic Setting → Sound → Ringing → Int Melody Phone UI Parameter SettingRingExternal...
Page 92: Custom Ringtone
Audio Features Default Settings → Ringing → Beeps Before Ringing Web UI Menu → Basic Setting → Sound → Ringing → Beep Phone UI Parameter SettingRingtoneUploadUrl config.xml Description It configures the URL that phone can download the custom ringtone. Permitted String (within 511 Characters) Values Default...
Page 93: Distinctive Ring Tones
Audio Features Buttons “Upload” and “Delete” can be used to upload or delete ringtone(s), only wav file is supported on WBM, and the upper limit is also 5 ringtones. 7.4 Distinctive Ring Tones The feature of distinctive ring tones allows certain incoming calls to trigger IP phones to play distinctive ring tones.
Page 94 Audio Features Parameter SettingRingerFileX config.xml Description It configures internal call ring melody X. The X can be 1-10. Cold river Disco Neture Street dance Xylofun Sunrise Doing Doing Baby piano Permitted Values Transatlantic Moon Light Submarine Classic Jazzy Party Orchid Default Blank Settings →...
Page 95: Alert-Info: Bellcore-Drn
Audio Features 7.4.1.1 Alert-Info: Bellcore-drN When the Alter-Info header contains the keyword “Bellcore-drN”, the IP phone will play the desired ring tone. The following table identifies the corresponding ring tone: Ring Tone Ring Tone Value of N (features.alert_info_tone = (features.alert_info_tone = 1) Bellcore-dr0 ring00 Bellcore-dr1...
Page 96 Audio Features Bellcore-dr11 ring11 Bellcore-dr12 ring12 Bellcore-dr13 ring13 Bellcore-dr14 ring14 N<1 or N>15 ring00 Examples: Alert-Info: test/Bellcore-dr1 Alert-Info: Bellcore-dr1 Alert-Info: Bellcore-dr1;x-line-id=1 7.4.1.2 Alert-Info: Ringtone When the Alter-Info header contains the keyword “ringtone-N/ringtone-RingN” or “MyMolodyN/MyMelodyRingN”, the IP phone will play the corresponding local ring tone (RingN.wav) or play the first local ring tone (Ring1.wav) in about 10 seconds if “N”...
Page 97: Ringer Device
Audio Features ring11 ring12 ring13 ring14 N<1 or N>15 ring00 7.4.1.3 Alert-Info: info=info text; x-line-id=0 When the Alert-Info header contains an info text, the IP phone will map the text with the Internal Ringer Text preconfigured on the IP phone, and then play the ring tone associated with the Internal Ringer Text (the ring tone can be configured by the parameter).
Page 98: Tones
Audio Features 7.6 Tones When receiving a message, the IP phone will play a warning tone. You can customize tones or select specialized tone phones (varying from country to country) to indicate the different status of the IP phone. 7.6.1 Supported Country Tones The default country tone is UK.
Page 99: Custom Tone
Audio Features 5 - Dutch 6 - Portugal 7 - Canada 8 - US 9 - Hungary 10 - Czec 11 - Slovakia 12 - Slovenia 13 - Estonia 14 - Poland 15 - Lithuania 16 - Latvia 17 - Turkey 18 - Greece 19 - Russia 20 –...
Page 100: Custom Tones Configuration
Audio Features 4. Setting example: SettingDialTone = 200/1000; 0/1000; 200+2000/1000: After the Dial Tone is triggered, the frequency of 200Hz is played for 1s, and then the frequency of 200Hz and 2000Hz is muted for 1s, and then the two frequencies are played for 1s at the same time. 5.
Page 101: Key Tone
Audio Features Default Blank Settings → Tone → Busy Web UI Parameter SettingCallWaitingTone config.xml It customizes the call waiting tone. Description Note: It works only if “SettingCountryTone” is set to 99. Permitted String within 511 characters. Values Default Blank Settings → Tone → Call Waiting Web UI Parameter SettingStutterTone...
Page 102: Supported Audio Codecs
Audio Features 7.8.1 Supported Audio Codecs The following table summarizes the supported audio codecs on IP phones: Sample Packetization Codec Algorithm Reference Bit Rate Rate Time G722 G722 RFC 3551 64 Kbps 16 Ksps 20ms PCMA G.711 PCMA RFC 3551 64 Kbps 16 Ksps 20ms...
Page 103: Packetization Time (Ptime)
Audio Features 125 – opus 111 – g726-16 112 – g726-24 113 – g726-32 114 – g726-40 Default 0;8;18;9;98 Account → Codec → Audio Codec Web UI Parameter AccountXOpusBandwidth config.xml Description It configures OPUS bandwidth for account X. 0 - Narrow Band Permitted 1 - Wide Band Values...
Page 104: Ptime Configuration
Audio Features iLBC_15_2kpbs 20ms, 40ms, 60ms iLBC_13_33kpbs 30ms, 60ms opus 10ms 20ms 7.9.2 PTime Configuration The following table lists the parameters you can use to configure the PTime. Parameter AccountXPtime config.xml It configures array of RTP packet interval (in ms) of 6 codecs (PCMU/PCMA/G729AB/G722/ILBC/OPUS) in sequence for certain accounts.
Page 105: Background Noise Suppression (Bns)
Audio Features 7.11.3 Background Noise Suppression (BNS) Background noise suppression (BNS) is designed primarily for hands-free operation and reduces background noise to enhance communication in noisy environments. 7.11.4 Automatic Gain Control (AGC) Automatic Gain Control (AGC) is applicable to the hands-free operation and is used to keep audio output at nearly a constant level by adjusting the gain of signals in some circumstances.
Page 106 Audio Features • RFC 4733 - The RCF 4744 is optimized based on RFC 2833 framework, it specifically differs from RFC 2833 by removing the requirement that all compliant implementations support the DTMF events. Instead, compliant implementations taking part in out-of-band negotiations of media stream content indicate what events they support.
Page 107: Voice Quality Monitoring (Vqm)
Audio Features false - disable Permitted Values true - enable Default true Settings → Audio → Enable DTMF Feedback Web UI Parameter SettingDtmfLevel config.xml Description It configures bias value of DTMF tone level. Permitted [-6,6] Values Default Settings → Audio → DTMF Level Web UI 7.13 Voice Quality Monitoring (VQM) Voice quality monitoring feature allows the IP phones to generate various quality metrics for...
Page 108: Suppress Dtmf Display
Audio Features Permitted String within 128 characters Values Default Blank Account → Advanced → SIP VoIP Tickets Collector Web UI 7.14 Suppress DTMF Display Suppress DTMF Display allows IP phones to suppress the display of DTMF digits during an active call.
Page 109: Multiple Sip Accounts
Multiple SIP Accounts 8. Multiple SIP Accounts This chapter introduces how to configure the account settings and register to SIP server on the ALE deskphones. 8.1 Account Registration Registering an account makes it easier for the IP phones to receive an incoming call or dial an outgoing call.
Page 110 Multiple SIP Accounts Account → Basic → Display Name Web UI Menu → Advanced Setting (default password: 123456) → Account → AccountX Phone UI → Display name Parameter AccountXRegName config.xml Description It configures the register name. Permitted String within 64 characters Values Default Blank...
Page 111: Registration Settings Configuration
Multiple SIP Accounts Menu → Advanced Setting (default password: 123456) → Account → AccountX Phone UI → SIP Server1 Parameter AccountXServer1Port config.xml Description It configures the port of SIP server. Permitted Integer from 0 to 65535 Values Default 5060 Account → Basic → SIP Server Port Web UI Parameter AccountXOutboundProxy1Address...
Page 112: Server Redundancy
Multiple SIP Accounts Parameter AccountXSendUserPhoneEnable config.xml It enables or disables the IP phone to add “user=phone” to the SIP header of the Description INVITE message. false - disable Permitted Values true - enable Default false Account → Advance → Send User=Phone Web UI Parameter AccountXServerType...
Page 113: Registration Method Of Failover/Fallback Mode With Outbound Proxy
Multiple SIP Accounts Failover: In this mode, the full phone system functionality is preserved by having a second • equivalent capability call server take over from the one that has gone down/off-line. After the IP phone fails to register to the primary server, it will send the register message to secondary server.
Page 114: Sip Server Name Resolution
Multiple SIP Accounts Account → Basic → Secondary SIP Port Web UI Parameter AccountXServer2Expire config.xml Description It configures the registration expiration time (in seconds) of secondary SIP server. Permitted Integer from 60 to * Values Default 3600 Account → Basic → Secondary Register Expire Time Web UI Parameter AccountXOutboundProxy2Address...
Page 115: Sip Default Account
Multiple SIP Accounts If an explicit port (except 0) is specified, A query will be performed only. If a server port is 0 and then the transport type is DNS-NAPTR, NAPTR and SRV queries will be tried before falling to A query.
Page 116 Multiple SIP Accounts 15 - Account 15 16 - Account 16 17 - Account 17 18 - Account 18 19 - Account 19 20 - Account 20 Default Features → Sip → Default Account Web UI Parameter SettingDefaultAccountDisplayMode config.xml It configures set whether to display default account information on Description home bar.
Page 117: Call Log
Call Log 9. Call Log All call logs are divided into All Calls/Missed Calls/Placed Calls/Received Calls/Forwarded Calls. The five types of call logs are displayed via five tabs in the Local History page. Users can switch the tabs by pressing the left/right keys. 9.1 Call Log Display You can access the call history information via phone user interface by the History soft key on homepage.
Page 118: Call Features
Call Features 10. Call Features This chapter shows you how to configure call features for the ALE deskphones: 10.1 Dial Plan Dial plan is a string of characters that governs the way IP phones process the inputs received from the IP phone’s keypads. You can use the regular expression to define the dial plan. 10.1.1 Dial Plan Defined by Dialing Rule The ALE deskphones support user-defined dialing rules, the parameters you can configure such as Country code, Area code, External Prefix and so on.
Page 119 Call Features Permitted Integer from 0 to 120 Values Default Blank Settings → Dialing Rule → Min Number Len Web UI Parameter AccountXDialingRuleExternalPrefixExceptions config.xml Description It configures list of exceptions while adding the external prefix. Permitted String within 64 characters Values Default Blank...
Page 120: Dial Plan Defined By Digit Map
Call Features Permitted true - enable Values false - disable Default false Settings → Dialing Rule → Dialing Rule Enabled in Forward Web UI Parameter AccountXDialingRuleInManualEnable config.xml It enables or disables dialing rule works in manual Description Note: It includes Input number directly / off-hook then dialing / handsfree then dialing.
Page 121 Call Features Example: “9, xx”: After entering digit “9”, secondary dial tone plays, and you can complete the remaining two-digit numbers. The square bracket "[]" can be used as a placeholder for a single character which matches any of a set of characters. Example: "91[5-7]1234"...
Page 122: Digit Map For A Specific Line Configuration
Call Features Parameter DigitMapTimer config.xml Description It configures the dial rule to match the timeout (the value of T), in seconds. Permitted 0-18 Values Default Parameter DigitMapInHistoryEnable config.xml It enables or disables the digit map to be applied to the numbers (received calls Description or missed calls) dialed from the call history list.
Page 123 Call Features Parameter AccountXDigitMapEnable config.xml Description It enables or disables the digit map feature for a specific account. Permitted true - enable Values false - disable Default true Parameter AccountXDigitMap config.xml Description It enables or disables the digit map feature for a specific account. Permitted String within 2048 characters Values...
Page 124: Hotline
Call Features Default true Parameter AccountXDigitMapInManualEnable config.xml It enables or disables the entered number to match the predefined string of the Description digit map after pressing a send key. It is only applicable to the off-hook dialing. Permitted true - enable Values false - disable Default...
Page 125: Recall
Call Features Note: If it is set to 0, the IP phone will dial out the configured hotline number immediately when you lift the handset, press the loudspeaker key or press the account key Permitted Integer from 0 to 10 Values Default Features →...
Page 126: Call Timeout
Call Features 10.5 Call Timeout Call timeout defines a specific period of time after which the IP phone will cancel the dialing if the call is not answered. The following table lists the parameter you can use to configure call timeout. Parameter FeatureRingBackTimeout config.xml...
Page 127: Anonymous Call Rejection
Call Features true - enable Permitted Values false - disable Default false Account → Advanced → Anonymous Call Web UI Menu → Features → Anonymous → AccountX → Anonymous Phone UI Parameter AccountXAnonymousCallOnCode config.xml It configures the anonymous call on code. Description The phone will send the code to activate the anonymous call feature on server-side when you activate it on the phone.
Page 128: Call Number Filter
Call Features Description It enables or disables the anonymous call rejection feature. true - enable Permitted Values false - disable Default false Account → Advanced → Anonymous Rejection Web UI Menu → Features → Anonymous Reject → Account X Phone UI Parameter AccountXAnonymousCallRejectionOnCode config.xml...
Page 129: Ip Address Call
Call Features Default ,-() Features → General → Call Number Filter Web UI 10.10 IP Address Call You can configure the phone whether to receive or place an IP call. 10.10.1 IP Address Call Configuration The following table lists the parameter you can use to configure an IP address call. Parameter SIPIpCallEnable config.xml...
Page 130: Call Waiting
Call Features By default, the IP phones will not automatically answer the incoming call during a call even if auto answer is enabled; and the incoming call will not be automatically answered after you end the current call. The following table lists the parameters you can use to configure auto answer. Note: X means account ID.
Page 131 Call Features Note: In R140, we have optimized the reminder of multiple calls. When there is an incoming call or talking, we will use 182 to respond to the second call when call waiting is enabled. The following table lists the parameters you can use to configure call waiting. Parameter FeatureCallWaitingEnable config.xml...
Page 132: Do Not Disturb (Dnd)
Call Features After the feature is activated, you can set program key to call waiting to realize more flexible switch operation. You can also operate during a call, which satisfies the more flexible DND feature. false: disable Permitted Values true: enable Default True 10.13 Do Not Disturb (DND)
Page 133: Dnd In Phone Mode Configuration
Call Features 10.13.3 DND in Phone Mode Configuration The following table lists the parameters you can use to configure DND in Phone mode. Parameter FeatureDndEnable config.xml It enables or disables the DND feature. Description Note: It works only if “FeatureDndMode” is set to 0 (Phone). false - disable Permitted Values...
Page 134: Dnd Synchronization For Server-Side Configuration
Call Features Parameter AccountXDndEnable config.xml It enables or disables the DND feature. Description Note: It works only if “FeatureDndMode” is set to true (Custom). false - disable Permitted Values true - enable: The IP phone will reject incoming calls on all accounts. Default false Features →...
Page 135: Dnd Prompt Enhancement
Call Features If the DND is activated in Custom mode, the DND status changing locally will be synchronized to the specific accounts on the server. The IP phone supports 2 methods to synchronize the status of the DND between the IP phone and the server.
Page 136: Call Forward
Call Features 0 - default mode Permitted Values 1 - string prompt mode Default 10.14 Call Forward You can forward calls from any line on your phone to a contact. There are two ways of forwarding your calls: • Forward calls in special situations, such as when the phone is busy or there is no answer or forwarding all incoming calls to a contact immediately.
Page 137 Call Features false - disable Permitted true - enable: Incoming calls are forwarded to the destination number Values (configured by the parameter “FeatureImmFwdNumber”) immediately. Default false Features → Forward → Immediate FWD → On/Off Web UI Menu → Features → Call Forward → Always Forward → Always Forward Phone UI Parameter FeatureImmFwdNumber...
Page 138 Call Features Parameter FeatureBusyFwdEnable config.xml It turns on or off the busy forward feature on a phone basis. Description Note: It works only if “FeatureFwdMode” is set to 0 (Phone). false - disable Permitted true - enable: Incoming calls are forwarded to the destination number (configured by the parameter “FeatureBusyFwdNumber”) when the callee is Values busy.
Page 139 Call Features Default Blank Features → Forward → Off Code (under Busy FWD) Web UI Menu → Features → Call Forward → Busy Forward → Off Code Phone UI Parameter FeatureNoReplyFwdEnable config.xml It turns on or off the no answer forward feature on a phone basis. Description Note: It works only if “FeatureFwdMode”...
Page 140: Call Forward In Custom Mode Configuration
Call Features It configures the no answer forward off code to deactivate the server-side no answer forward feature. The IP phone will send the no answer forward off code Description to the server when you deactivate no answer forward feature on the IP phone. Note: If the default account is account 2, set the value of the parameter “FeatureFwdMode”...
Page 141 Call Features It triggers the always forward feature to on or off on a phone basis. Description Note: It works only if “FeatureFwdMode” is set to 1 (Custom). false - disable Permitted true - enable: Incoming calls are forwarded to the destination number Values (configured by the parameter “AccountXImmFwdNumber”) immediately.
Page 142 Call Features Default Blank Features → Forward → Off Code (under Immediate FWD) Web UI Menu → Features → Call Forward → Always Forward → account ID → Off Code Phone UI Parameter AccountXBusyFwdEnable config.xml It turns on or off the busy forward feature on a phone basis. Description Note: It work only if “FeatureFwdMode”...
Page 143 Call Features It configures the busy forward off code to deactivate the server-side busy forward feature. The IP phone will send the busy forward off code to the server Description when you deactivate busy forward feature on the IP phone. Note: It work only if “FeatureFwdMode”...
Page 144: Call Forward Synchronization For Server-Side Configuration
Call Features Permitted String within 32 characters Values Default Blank Features → Forward → On Code (under No Reply FWD) Web UI Menu → Features → Call Forward → No Answer Forward → account ID → On Phone UI Code Parameter AccountXNoReplyFwdOffCode config.xml...
Page 145: Dnd & Fwd Synchronization
Call Features Parameter FeatureFwdMethod config.xml It configures the FWD method for the IP phone. Description Note: It works only if “FeatureFwdMode” is set to 0 (Phone). 0 - Prefix Permitted 1 - Subscribe, the IP phone send a SUBSCRIBE message with event “as-feature- Values event”...
Page 146: Multiple Call Appearances
Call Features false - disable Permitted Values true - enable Default true AccountXFwdSyncServerLocalProcessingEnabl Parameter config.xml It configures share line account Forward sync. Note: It works only if “FeatureFwdMethod” is set to 1 (Subscribe) or Description “AccountXFwdMethod” is set to 1 (Subscribe). false - disable Permitted Values...
Page 147: Call Hold Configuration
Call Features When you place an active call on hold or the call is held by remote party, a call hold tone or held tone alerts you after a specific period of time that a call is still on hold or is still held by the remote party.
Page 148 Call Features Permitted Integer from 3 to 3600 Values Default Parameter FeaturePlayHoldToneInterval config.xml It configures the time (in seconds) between subsequent call hold tones. If it is set to 3 (3s) and “FeaturePlayHoldToneDelay” is set to 30 (30s), the IP Description phone will begin to play a hold tone after you place a call on hold for 30 seconds and repeat the call hold tone every 3 seconds.
Page 149: Music On Hold
Call Features 10.17.2 Music on Hold When a call is placed on hold, the IP phone will send an INVITE message to the specified MoH server account according to the SIP URI. The MoH server account automatically responds to the INVITE message and immediately plays audio from some source located anywhere (LAN, Internet) to the held party.
Page 150 Call Features Parameter FeatureBlindTransferOnHookEnable config.xml Description It enables and disables the blind transfer operation when hanging up. false - disable Permitted Values true - enable Default true Parameter FeatureAttendedTransferOnHookEnable config.xml Description It enables or disables the attended transfer operation when hanging up. false - disable Permitted Values...
Page 151: Transfer Mode Configuration For Programmable Key
Call Features Default 10.19.2 Transfer Mode Configuration for Programmable Key You can configure the transfer mode for the IP phone when transferring the current call via a specified programmable key. The ALE deskphones support the transfer modes: New Call, Blind Transfer.
Page 152: Network Conference Configuration
Call Features 10.20.2 Network Conference Configuration Network conference, also known as a centralized conference, provides you with the flexibility of call with multiple participants (more than three). The IP phones implement network conference using the REFER method specified in RFC 4579. This feature depends on the support from a SIP server.
Page 153: Auto Redial
Call Features 10.22 Auto Redial You can configure the phone to automatically redial the last dialed number when the call is temporarily unavailable. Both the number of attempts and waiting time between redials are configurable. The following table lists the parameters you can use to configure auto redial. Parameter FeatureAutoRedialEnable config.xml...
Page 154: Usb Recording File Upload
Call Features that have USB A ports on them. Currently, support FAT32 and NFTS format. Supports a maximum of 64 GB memory space. Parameter FeatureUsbCallRecordingEnable config.xml Description It enables or disables the call recording (using a USB flash drive) feature of the phone. false - disable Permitted Values...
Page 155 Call Features Parameter FeatureRecordingUploadServerPassword config.xml It configures the authentication password of the server where the local recording file Description uploaded is specified. “FeatureRecordingUploadEnable” is set to true (Enabled). Note: It works only if Permitted String within 64 characters Values Default Blank Parameter FeatureRecordingUploadAutoEnable...
Page 156 Call Features false – disable Permitted Values true - enable Default false Parameter FeatureRecordingAutoDeleteThreshold config.xml It configures the remaining capacity of the USB flash drive, the earliest recording files Description are automatically deleted. Permitted The integer ranges from 0 to 1024. The unit is MB. Values Default Parameter...
Page 157: Multicast Paging
Call Features It configures the prefix of the number that needs to be partially displayed. Note: It works only if “FeatureConfidentialDialEnable” is set to true (Enabled). Description Permitted String within 32 characters Values Default Blank Features → General → Confidential Dial Prefix Web UI Parameter FeatureConfidentialDialLength...
Page 158: Multicast Paging Group Configuration
Call Features The IP phones can only send and receive broadcasts to/from the listened channels. Other channels’ broadcasts will be ignored automatically by the IP phone. 10.25.1 Multicast Paging Group Configuration The ALE deskphones support up to 25 groups for paging. You can assign multicast IP addresses with a channel for each group, and specify a label to each group to identify the phones in the group, such as All, Sales, or HR.
Page 159: Multicast Paging Settings
Call Features Parameter MulticastListeningAddress[1-25] config.xml Description It configures the multicast address and port number that the phone listens to. Permitted IP address: port (224.0.0.1-239.255.255.255 port: 1-65535) Values Default Blank Features → Multicast Paging → Listening List Web UI Parameter MulticastListeningAddress[1-25]Label config.xml It configures the label to be displayed on the phone screen when receiving the Description...
Page 160 Call Features Paging Priority You can set your phone whether a new incoming paging call interrupts a current paging call. The Paging Priority feature decides how the phone handles incoming paging calls when there is already a paging call on the phone. If enabled, the phone will ignore incoming paging calls with lower priorities, otherwise, the phone will answer incoming paging calls automatically and place the previous paging call on hold.
Page 161: Action Url
Call Features Parameter MulticastReceivePriorityEnable config.xml It enables or disables the phone to handle the incoming multicast paging calls Description when there is an active multicast paging call on the phone. false - disable Permitted Values true - enable Default true Features →...
Page 162: Pre-Defined Events List
Call Features 10.26.1 Pre-defined Events List The following table lists the pre-defined events for action URL. Event Description Setup Completed When the IP phone completes startup. Register Succeeded When the IP phone successfully registers an account. Unregistered When the IP phone logs out of the registered account. Register Failed When the IP phone fails to register an account.
Page 163 Call Features When the IP phone disables the always forward. Note: When the forward mode is Phone, the phone sends the Immediate Forward action URL for all accounts. Disabled When the forward mode is Custom, the phone only sends the action URL for the corresponding account.
Page 164: Variable Values List
Call Features Idle To Busy When the state of the IP phone changes from idle to busy. Busy To Idle When the state of phone changes from busy to idle. Autop Start When the IP phone starts auto provisioning. Autop Finish When the IP phone completes auto provisioning via power on.
Page 165: Action Url Configuration
Call Features The SIP URI of the callee when the IP phone places a call. $remote The SIP URI of the caller when the IP phone receives an incoming call. The display name of the caller when the IP phone places a call. $display_local The display name of the callee when the IP phone receives an incoming call.
Page 166 Call Features Description It configures the action URL the phone sends after registration fails. Permitted URL within 511 characters Values Default Blank Features → Action URL → Register Failed Web UI Parameter ActionUrlUnregistered config.xml Description It configures the action URL the phone sends after an account is unregistered. Permitted URL within 511 characters Values...
Page 167 Call Features Parameter ActionUrlAnswerIncomingCall config.xml It configures the action URL the phone sends when answering a new incoming Description call. Permitted URL within 511 characters Values Default Blank Features → Action URL → Answer Incoming Call Web UI Parameter ActionUrlOutgoingCall config.xml Description It configures the action URL the phone sends when placing a call.
Page 168 Call Features Permitted URL within 511 characters Values Default Blank Features → Action URL → Missed Call Web UI Parameter ActionUrlCallEstablished config.xml Description It configures the action URL the phone sends when establishing a call. Permitted URL within 511 characters Values Default Blank...
Page 169 Call Features Parameter ActionUrlImmediateForwardDisabled config.xml It configures the action URL the phone sends when the always forward feature is Description deactivated. Permitted URL within 511 characters Values Default Blank Features → Action URL → Immediate Forward Disabled Web UI Parameter ActionUrlBusyForwardEnabled config.xml It configures the action URL the phone sends when the busy forward feature is...
Page 170 Call Features Description It configures the action URL the phone sends when forwarding an incoming call. Permitted URL within 511 characters Values Default Blank Features → Action URL → Forward Incoming Call Web UI Parameter ActionUrlCallTransfer config.xml Description It configures the action URL the phone sends when performing a transfer. Permitted URL within 511 characters Values...
Page 171 Call Features Features → Action URL → Transfer Finished Web UI Parameter ActionUrlCallWaitingEnabled config.xml It configures the action URL the phone sends when the call waiting feature is Description enabled. Permitted URL within 511 characters Values Default Blank Features → Action URL → Call Waiting Enabled Web UI Parameter ActionUrlCallWaitingDisabled...
Page 172 Call Features Permitted URL within 511 characters Values Default Blank Features → Action URL → UnMute Web UI Parameter ActionUrlIpChanged config.xml It configures the action URL the phone sends when changing the IP address of Description the phone. Permitted URL within 511 characters Values Default Blank...
Page 173 Call Features Default Blank Features → Action URL → Autop Finish Web UI Parameter ActionUrlHeadset config.xml Description It configures the action URL the phone sends when pressing the HEADSET key. Permitted URL within 511 characters Values Default Blank Features → Action URL → Headset Web UI Parameter ActionUrlHandfree...
Page 174: Action Uri
Call Features Parameter ActionUrlReset config.xml Description It configures the action URL the phone sends when start to reset. Permitted URL within 511 characters Values Default Blank Features → Action URL → Reset Web UI Parameter ActionUrlScreenActive config.xml Description It configures the action URL the phone sends when the screen is active. Permitted URL within 511 characters Values...
Page 175: Supported Sip Notify Message
Call Features For security reasons, IP phones do not handle HTTP/HTTPS GET requests by default. You need to specify the trusted IP address for the action URI. When the IP phone receives a GET request from the trusted IP address for the first time, the phone screen prompts the message “Allow remote control?”.
Page 176: Variable Values List
Call Features 10.27.3 Variable Values List The ALE deskphones also support a combination of the variable values in the URI, but the order of the variable value is determined by the operation of the phone. The valid URI format is shown below: http(s)://<phoneIPAddress>/servlet?key=variable value[;variable value].
Page 177 Call Features (F_) HEADSET Short press the Conference key (for M8) F_ HEADSET_ LONGPRESS Short press the Conference key (for M8) (F_) RELEASE Short press the Release key (F_) MUTE Short press the Mute key F_ MUTE_ LONGPRESS Long Press Mute key (F_) MESSAGE Short press the Message key (F_) HANDSFREE...
Page 178: Action Uri Configuration
Call Features https://10.4.0.62/servlet?command=screencapture If you want to download screen shots https://10.4.0.62/screencapture/download 10.27.4 Action URI Configuration The following table lists the parameters you can use to configure action URI. Parameter FeatureActionUriEnable config.xml Description It enables or disables the phone to receive action URI requests. false - disable Permitted Values...
Page 179: Call Refused Code
Call Features Parameter CallDisplaySource config.xml Description It configures a name matching priority policy for phone calls. 0 - Local Directory>Remote Phone Book>Network Contacts>LDAP Permitted Directory>Enterprise Directory>Network signaling Values 1 - Network signaling / SIP signaling Default Parameter FeatureDiversionInfoEnable config.xml It configures whether to display an incoming call with the Diversion header Description information.
Page 180 Call Features Parameter FeatureNormalRefuseCode config.xml It configures the return code for SIP response messages in case of call rejection. Scenario coverage: Manually reject incoming calls, automatically reject incoming Description calls from blacklisted numbers, and automatically reject incoming calls caused by max call or call waiting off.
Page 181: Phone Customization
Phone Customization 11. Phone Customization 11.1 Multiple Languages The IP phones support multiple languages. Languages used on the phone user interface and web user interface can be specified respectively as required. 11.1.1 Phone Language Configuration The following table lists the parameters you can use to configure the phone setting language. Parameter SettingLanguage config.xml...
Page 182: Phone Customer Language Configuration
Phone Customization 28 – Russian 30 – Thai 99 - Customer Default Menu → Basic Setting → Language Phone UI 11.1.2 Phone customer Language Configuration To better satisfy the user’s local language configuration and add user-defined functions, the current version has supported the customer language feature, user can modify or add the language. Format: It should be noted that the file is a txt format file.
Page 183: Screen Saver
Phone Customization 11.2 Screen Saver The screen saver will automatically start when the IP phone is idle for the preset waiting time. You can stop the screen saver at any time by pressing any key. When your phone is idle again for a preset waiting time, the screen saver starts again.
Page 184: Backlight Of Lcd
Phone Customization 11.3 Backlight of LCD You can change the backlight brightness of the LCD screen during phone activity and inactivity. The backlight brightness automatically changes when the phone is idle for a specified time. You can change the screen backlight brightness and time in the following settings: Active Level: The brightness level of the LCD screen when the phone is active.
Page 185: Backlight Of Led (Only For M8)
Phone Customization Setting → Display → Inactive Backlight Level Web UI Menu → Basic Setting → Display → Backlight → Inactive Level Phone UI Parameter SettingBacklightTimeout config.xml It configures the delay time (in seconds) to change the intensity of the LCD Description screen when the IP phone is inactive.
Page 186: Eco Mode (Only For M8)
Phone Customization Parameter SettingActiveLedLevel config.xml Description It configures the intensity of the LED backlight when the phone is active. 0 – disable Permitted Values 1 - enable Default Settings → Display → LED Active Level Web UI Menu → Basic Setting → Display → Backlight → LED Active Level Phone UI Parameter SettingLedTimeout...
Page 187 Phone Customization Permitted [1,10] Values Default Settings → Display → Off Hour Timeout Web UI Parameter SettingEcoModeOfficeHourTimeout config.xml Description It configures the delay time the phone enters ECO mode when in working time. Permitted [1,240] Values Default Settings → Display → Office Hour Timeout Web UI Parameter SettingEcoOfficeHourSunStartTime...
Page 188 Phone Customization Description It configures the start time of Tuesday. Permitted [0,23] Values Default Settings → Display → Tuesday Web UI Parameter SettingEcoOfficeHourTuesEndTime config.xml Description It configures the end time of Tuesday. Permitted [0,23] Values Default Settings → Display → Tuesday Web UI Parameter SettingEcoOfficeHourWedStartTime...
Page 189: Time And Date
Phone Customization Parameter SettingEcoOfficeHourFriStartTime config.xml Description It configures the start time of Friday. Permitted [0,23] Values Default Settings → Display → Friday Web UI Parameter SettingEcoOfficeHourFriEndTime config.xml Description It configures the end time of Friday. Permitted [0,23] Values Default Settings → Display → Friday Web UI Parameter SettingEcoOfficeHourSatStartTime...
Page 190 Phone Customization -9:00 Anchorage, Gambier, Juneau, Metlakatla, Nome, Sitka, Yakutat -8:00 Dawson, Los_Angeles, Pacific-New, Pitcairn, Tijuana, Vancouver, Whitehorse Boise, Cambridge_Bay, Chihuahua, Creston, Dawson_Creek, Denver, Edmonton, -7:00 Fort_Nelson, Hermosillo, Inuvik, Ojinaga, Mazatlan, Phoenix, Yellowknife Bahia_Banderas, Belize, Chicago, Costa_Rica, Easter, El_Salvador, Galapagos, Guatemala, Indiana/Knox, Indiana/Tell_City, Managua, Matamoros, Menominee, -6:00 Merida, Mexico_City, Monterrey, North_Dakota/Beulah, North_Dakota/Center,...
Page 191 Phone Customization Amman, Athens, Beirut, Blantyre, Bucharest, Bujumbura, Cairo, Chisinau, Damascus, Famagusta, Gaborone, Gaza, Harare, Hebron, Helsinki, Jerusalem, Johannesburg, +2:00 Kaliningrad, Khartoum, Kiev, Kigali, Lubumbashi, Lusaka, Maputo, Mariehamn, Maseru, Mbabane, Nicosia, Riga, Sofia, Tallinn, Tripoli, Uzhgorod, Vilnius, Windhoek, Zaporozhye Addis_Ababa, Aden, Antananarivo, Asmara, Baghdad, Bahrain, Comoro, +3:00 Dar_es_Salaam, Djibouti, Istanbul, Juba, Kampala, Kirov, Kuwait, Mayotte, Minsk, Mogadishu, Moscow, Nairobi, Qatar, Riyadh, Simferopol, Syowa...
Page 192: Ntp Settings And Sip Signaling Sync
Phone Customization +13:00 Apia, Enderbury, Fakaofo, Tongatapu +14:00 Kiritimati The following table lists the parameters you can use to configure the time zone. Parameter SettingTimeZone config.xml Description It configures the time zone. -11:00 to +14:00 Permitted Values For available time zones, refer to Time Zone.
Page 193: Dst Settings
Phone Customization Permitted IP_DOMAIN Values Default time.nist.gov Settings → Time & Date → SNTP Secondary Address Web UI Parameter SettingSntpRefreshPeriod config.xml Descriptio It configures the interval (in seconds) at which the phone updates time and date from the NTP server. Permitted NUMERIC[0,*] Values...
Page 194 Phone Customization week - By week Permitted Values date - By date Default week Setting → Time & Date → DST Type Web UI Parameter SettingDstStartDate config.xml It configures the Daylight-Saving Time (DST) start date. Description Note: It works only if “SettingDstEnable” is set to 1 (Enabled) and SettingDstType is set to date Permitted Strings...
Page 195: Manual Configuration Of Time And Date
Phone Customization 1 - First week 2 - Second week Permitted 3 - Third week Values 4 - Fourth week 5 - Last week Default Setting → Time & Date → DST End Date → Week Web UI Parameter SettingDstStartHour config.xml It configures the Daylight-Saving Time (DST) start hour.
Page 196: Time And Date Format Configuration
Phone Customization Descriptio Configure time synchronization through the NTP server or SIP signaling or manually set the time. 0:SNTP(default) Permitted 1:SIP Server Values 2:Manual Default 11.6.5 Time and Date Format Configuration You can customize the time and date by choosing between a variety of time and date formats, including options to date format with the day, month, or year, and time format in 12 hours or 24 hours, or you can also customize the date format as required.
Page 197: Key As Send
Phone Customization 11.7 Key as Send Key As Send allows you to assign the pound key (“#”) or asterisk key (“*”) as the Send key. The following table lists the parameters you can use to configure the Key as Send feature. Parameter FeatureKeyAsSend config.xml...
Page 198: Handset/Headset/Speakerphone Mode
Phone Customization It enables or disables the Bluetooth feature. Description Note: It works only for the M8 phone. false - disable Permitted Values true - enable Default true Menu → Basic Setting → Bluetooth → Bluetooth Enable Phone UI 11.9 Handset/Headset/Speakerphone Mode The ALE deskphones support three ways to place/answer a call: using the handset, using the headset, or using the speakerphone.
Page 199: Supported Programmable Key Types
Phone Customization 60 * 3 60 * 3 60 * 3 11.10.2 Supported Programmable Key Types The supported key function types vary by programmable keys and EM keys. Programmable Key Types SpeedDial BLF List Do Not Disturb Directory VoiceMail Conference Forward Transfer Group Listening...
Page 200: Programmable Keys
Phone Customization Account USB Recording Broadsoft Recording Disposition Code Emergency Escalation Customer Originated Trace Paging Paging List Mobile Account Hoteling Push To Talk Logout Network Call List Network Contacts Network Message List Call Waiting Network Call Log Network Directory Park Reminder 11.10.3 Programmable Keys You can customize programmable keys on the phone to enable users to access frequently used functions.
Page 201 Phone Customization 0 - Not Used 1 - Speed Dial 2 - BLF List 3 - Do Not Disturb 4 - Directory 5 - Voicemail 6 - Conference 7 - Forward 8 - Transfer 9 - Group Listening 10 - Headset 11 - Hot Desking 12 - Phone Lock 13 - Prefix...
Page 202 Phone Customization 72 - Network Call List 73 - Network Contacts 74 - Network Message List 75 - Call Waiting 76 - Network Call Log 77 - Network Directory 78 - Park Reminder Default Phone Keys → Program Key Web UI Menu →...
Page 203 Phone Customization Note: You need to configure this parameter when “ProgramKeyXType” is set to 1, 59, 5, 14, 13, 15, 16,17,19,21,22 or 73. X can be 1-20 for M3, 1-28 for M5/M7, 1-36 for M8, 1-8 for H3G, 1-12 for H6. Permitted String within 64 characters Values...
Page 204 Phone Customization 12 - Phone Lock 13 - Prefix 18 - Recall 19 - XML Browser 21 - Intercom 23 – Audio Hub 66 - Paging 67 - Paging List 71 - Logout 72 - Network Call List 73 - Network Contacts 74 - Network Message List 75 - Call Waiting 76 - Network Call Log...
Page 205 Phone Customization Parameter DynamicSoftKeyXValue config.xml It configures the value for some programmable key features. Description Note: X can be 1- 4 for M3/M5/M7/H3G/H6, or 1-5 for M8. Permitted String within 64 characters Values Default Blank Phone Keys → Dynamic key Web UI Parameter DynamicSoftKeyXExtension...
Page 206 Phone Customization 75 - Call Waiting 76 - Network Call Log 77 - Network Directory 78 - Park Reminder 101 - Menu 102 - History 103 - Status Default Phone Keys → Dynamic Key Web UI Parameter DynamicKey***Account config.xml Description It configures the desired account to apply the programmable key feature.
Page 207 Cancel VolUp VolDown 11.10.3.3 EM Keys Configuration The Alcatel-Lucent Enterprise Smart Expansion Module EM200 is a deskphone accessory, which extends Myriad IP phones’ functionality. The parameters which are configured for EM200 in the configuration template are described as follows: Parameter AomXProgKey[1-200]Type config.xml...
Page 208 Phone Customization 5 - Voicemail 6 - Conference 7 - Forward 8 - Transfer 9 - Group Listening 10 - Headset 11 - Hot Desking 12 - Phone Lock 13 - Prefix 14 - DTMF 15 - Direct Pickup 16 - Group Pickup 17 - Call Park 18 - Recall 19 - XML Browser...
Page 209 Phone Customization 77 - Network Directory 78 - Park Reminder Default Note: For M8, XML Browser is not supported. Phone Keys → Program Key → EM1/EM2/EM3 Web UI Parameter AomXProgKey[1-200]Account config.xml It configures the desired account to apply the EM key feature. Description Note: The ALE Myriad Series phones support connecting up to 3 expansion modules.
Page 210: Wallpaper
Phone Customization Note: 1. It is only applicable when “AomXProgKey[1-200]Type” is set to 59 or 66. 2. The ALE Myriad Series phones support connecting up to 3 expansion modules. (3xEM200) (X=1-3). Permitted String within 64 characters Values Default Blank Phone Keys → Program Key → EM1/EM2/EM3 Web UI 11.11 Wallpaper Wallpaper is a picture which is used as the background of the phone.
Page 211: Call Display
Phone Customization Phone Model Format Resolution Single File Size M5/M7 PNG/JPG/JPEG/BMP 320 * 240 PNG/JPG/JPEG/BMP 800 * 480 PNG/JPG/JPEG/BMP 320 * 240 11.12 Call Display Call Display is used in phone ringing, calling process, hold and other scenarios. This function is mainly used by users to configure the full name display method according to their own habits.
Page 212: Search Source List In Dialing
Phone Customization Parameter FeatureVmPopupEnable config.xml Description It enables or disables the popup of new voicemail. false - disable Permitted Values true - enable Default true Parameter FeatureMissedCallPopupEnable config.xml Description It enables or disables the popup of missed call. false - disable Permitted Values true - enable...
Page 213 Phone Customization Backspace Cancel Cancel Directory History Cancel Empty Directory Directory Directory Empty History Empty Dial Empty Empty Cancel Cancel Empty Cancel Blind Transfer Call Call Blind Transfer Backspace Directory Call Cancel Transfer Dial Backspace Backspace Cancel Cancel Directory Blind Transfer History Empty Directory...
Page 214 Phone Customization Transfer Transfer Empty Transfer Empty Transferring Empty Empty Empty Empty New Call Empty Empty Empty Call Failed Empty New Call Empty Empty Empty Take Take Take Empty Silent Silent Ringing Silent Forward Forward Reject Forward Reject Empty Reject Take Empty Take...
Page 215: Soft Key Layout File Customization
Phone Customization Empty Empty Conference Conference Conference Manage Transfer Manage Hold Manage Conference Hold Split Hold Split Split Transfer Empty New Call New Call New Call Empty Resume Resume Conference Hold Resume Split Split Split Empty Empty Empty Empty Empty Be Transferred Empty Empty...
Page 216: Softkey Layout Configuration
Phone Customization Customizing Softkey Layout File: • Step 1: Open the template file. • Step 2: For each soft key that you want to enable/disable, move the string from the disabled/enabled soft key list to enabled/disabled soft key list in the file or replace the Empty in the enabled soft key list.
Page 217 Phone Customization ConfDial - ConfDial state ConfDialEmpty - ConfDialEmpty state Calling - Calling state Transferring - Transferring state CallFailed - CallFailed state Ringing - Ringing state NewCallin - NewCallin state ConfNewCallin - ConfNewCallin state Conversation - Conversation Hold - Hold Held - Held Conf - Conf ConfHold - ConfHold...
Page 218 Phone Customization Permitted URL within 511 characters Values Default Blank Parameter SettingCustomSoftkeyCallFailedUrl config.xml It configures the access URL of the custom softkey layout file in the Callfailed state. Description The state that the XML file contains: CallFailed Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). Permitted URL within 511 characters Values...
Page 219 Phone Customization M3/M5/M7/H3G/H6: Call;Backspace;IME;Cancel Default M8: Call;Directory;Backspace;IME;Cancel Settings → Softkey Layout → Call States Web UI Parameter SettingCustomSoftkeyDialEmpty config.xml It configures custom Softkey in the DialEmpty state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). Directory;History;IME;Cancel;Empty Permitted Values String within 511 characters...
Page 220 Phone Customization Settings → Softkey Layout → Call States Web UI Parameter SettingCustomSoftkeyConfDialEmpty config.xml It configures custom Softkey in the DialEmpty state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). Directory;History;IME;Cancel;Empty Permitted Values String within 511 characters M3/M5/M7/H3G/H6: Directory;Empty;IME;Cancel Default M8: Directory;Empty;Empty;IME;Cancel...
Page 221 Phone Customization Parameter SettingCustomSoftkeyRinging config.xml It configures custom Softkey in the Ringing state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). Take;Slient;Forward;Reject;Empty Permitted Values String within 511 characters M3/M5/M7/H3G/H6: Take;Silent;Forward;Reject Default M8: Take;Empty;Silent;Forward;Reject WEB → Settings → Softkey Layout → Call States Web UI Parameter SettingCustomSoftkeyNewCallin...
Page 222 Phone Customization Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). NewCall;Transfer;Resume;End;Empty Permitted Values String within 511 characters M3/M5/M7/H3G/H6: NewCall;Transfer;Resume;End Default M8: New Call;Empty;Transfer;Resume;End Settings → Softkey Layout → Call States Web UI Parameter SettingCustomSoftkeyHeld config.xml It configures custom Softkey in the Held state. Description Note: It works only if “SettingCustomSoftkeyEnable”...
Page 223: Example: Setting The Soft Keys Layout In Talking State
Phone Customization End;Empty Permitted Values String within 511 characters M3/M5/M7/H3G/H6: Empty;Empty;Empty;End Default M8: Empty;Empty;Empty;Empty;End Settings → Softkey Layout → Call States Web UI Parameter SettingCustomSoftkeyPaging config.xml It configures custom Softkey in the Paging state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). Hold;End;Empty Permitted Values...
Page 224: Advanced Features
Advanced Features 12. Advanced Features 12.1 Audio Hub The ALE Myriad Series M3/M5/M7/M8 DeskPhones can act as an external audio device of a PC or mobile. When a PC or mobile plays audio application or video application or plays music, the voice can be transmitted to the ALE Myriad Series phones.
Page 225: Audio Hub Programmable Key Configuration Parameters
Advanced Features Note: This configuration is only for M3/5/7. 12.1.3 Audio Hub Programmable Key Configuration Parameters The following table lists the parameters you can use to configure the Audio Hub programmable key. Parameter UsbAMode config.xml It configures the USB-A mode. It can be set to a Host which can plug in audio accessories such as USB headset and USB external handsfree or set to Audio Description Hub which can be regarded as PC's sound equipment.
Page 226: Audio Hub Via Bt Programmable Key Configuration Through Phone Ui
Advanced Features Permitted 23 – Audio Hub Values Default Phone Keys → Program key Web UI Menu → Features → Programmable keys Phone UI 12.1.4 Audio Hub via BT Programmable Key Configuration through Phone UI After the M7/M8 DeskPhone connects with a mobile phone via Bluetooth, you can make and receive mobile calls on the IP phone, and hold/retrieve/end mobile calls from the IP phone.
Page 227: Hot Desking
Advanced Features The M8 phone has the capability to launch a 12-party conference by local. Note: When the phone audio codec is configured as Opus + Super Wide Band, it only supports 4- party conferences. When the phone audio codec is configured as Opus + Wide Band, it only supports 10-party conferences.
Page 228: Intercom
Advanced Features It configures the programmable key type. Description Note: X can 1-20 for M3, 1-28 for M5/M7, 1-36 for M8, 1-8 for H3G or 1-12 for Permitted 11 - Hot Desking Values Default Phone Keys → Program Key Web UI Menu →...
Page 229 Advanced Features Default Phone Keys → Program Key Web UI Menu → Features → Programmable keys Phone UI 12.4.2 Incoming Intercom Configuration Parameters The following table lists the parameters you can use to configure intercom for an incoming call. Note: X means account ID and it can be number 1-8 for M3/M5/M7, 1-20 for M8, 1-3 for H3G, 1-4 for H6.
Page 230: Push-To-Talk
Advanced Features It enables or disables when the phone auto answers a second intercom call. It Description will hold the previous and answer the second. false - disable Permitted Values true - enable Default false Features → Intercom → Intercom Barge Web UI Menu →...
Page 231: Busy Lamp Field
Advanced Features 12.7 Busy Lamp Field The Busy Lamp Field (BLF) feature enables the phone to monitor specific remote lines for state changes on the phone. The following table shows the LED/icons indicator associated with the line you are monitoring. Notify Icon LED State...
Page 232 Advanced Features Phone Keys → Program Key Web UI Menu → Features → Programmable keys Phone UI Parameter ProgramKeyXAccount config.xml It configures the account index of the program key. Description Note: X can 1-20 for M3, 1-28 for M5/M7, 1-36 for M8, 1-8 for H3G or 1-12 for Permitted N - Account N (N is 1-8 for M3/M5/M7, 1-20 for M8,1-3 for H3G,1-4 for H6) Values...
Page 233: Call Pickup
Advanced Features Permitted strings Values Default Blank Phone Keys → Program Key Web UI Menu → Features → Programmable keys Phone UI 12.8 Call Pickup You can use call pickup to answer someone’s incoming call on your phone using a pickup code. The ALE deskphones support Directly Call Pickup and Group Call Pickup types.
Page 234: Group Pickup Configuration Parameters
Advanced Features Note: X can 1-20 for M3, 1-28 for M5/M7, 1-36 for M8, 1-8 for H3G or 1-12 for Permitted strings Values Default Blank Phone Keys → Program Key Web UI Menu → Features → Programmable keys Phone UI Parameter ProgramKeyXValue config.xml...
Page 235: Call Park & Retrieve
Advanced Features Phone Keys → Program Key Web UI Menu → Features → Programmable keys Phone UI Parameter ProgramKeyXLabel config.xml It configures the programmable key label. Description Note: X can 1-20 for M3, 1-28 for M5/M7, 1-36 for M8, 1-8 for H3G or 1-12 for Permitted strings Values...
Page 236 Advanced Features Menu → Features → Programmable keys Phone UI Parameter ProgramKeyXAccount config.xml It configures the account index of the program key. Description Note: X can 1-20 for M3, 1-28 for M5/M7, 1-36 for M8, 1-8 for H3G or 1-12 for H6.
Page 237: Retrieve Park Key Configuration Parameters
Advanced Features Features → Call Park → Call Park Mode Web UI Parameter FeatureCallParkEnable config.xml Description It enables or disables the call park feature. false - disable Permitted Values true - enable Default false Features → Call Park → Call Park Web UI Parameter FeatureCallParkParkCode...
Page 238 Advanced Features It configures the programmable key type. Description Note: X can 1-20 for M3, 1-28 for M5/M7, 1-36 for M8, 1-8 for H3G or 1-12 for Permitted 22 – Retrieve Park Values Default Phone Keys → Program Key Web UI Menu →...
Page 239: Shared Line Appearance (Sla)
Advanced Features Menu → Features → Programmable keys Phone UI 12.10 Shared Line Appearance (SLA) ALE phones support Shared Line Appearance (SLA) to share a line. Shared line appearances enable more than one phone to share the same line or registration. The methods you use vary with the SIP server you are using.
Page 240: Automatic Call Distribution (Acd)
Advanced Features 12.12 Automatic Call Distribution (ACD) ACD enables the use of IP phones in a call-center role by automatically distributing incoming calls to available users or agents. You can enable users to use their phone in a call center agent/a supervisor role on a supported call server.
Page 241: Broadsoft Hoteling
Advanced Features 1 - Available Permitted Values 2 - Unavailable Default Parameter FeatureAcdReasonCodeX config.xml It configures the ACD reason code. Description Note: X can be 1-10 Permitted strings Values Default Blank Parameter FeatureAcdReasonNameX config.xml It configures the ACD reason name. Description Note: X can be 1-10.
Page 242 Advanced Features • When you guest out by pressing the menu “GuOut” or “Hoteling” programmable key, there will be a popup for confirmation. • When you guest out successfully, the device will receive a HotelingEvent NOTIFY with empty guest identity, then the relevant account key display will refresh back to the host display (as below 9725980905).
Page 243: Hoteling Key Configuration
Advanced Features 12.13.1 Hoteling Key Configuration You can configure a programmable key as Hoteling key to log into the Hotel system. On the phone, select one programmable key, long press it for 2s, and select key type as Hoteling. The following shows configuration for a Hoteling Key. <setting id="ProgramKey5Type"...
Page 244 Advanced Features Permitted String within 99 characters Values Default Blank Parameter HotelingAutoLoginEnable config.xml It enables or disables hotel auto login. Description Note: It works only if “AccountXServerType” is set to 6 (Broadsoft). false - disable Permitted Values true - enable Default false Parameter...
Page 245: Troubleshooting
Troubleshooting 13. Troubleshooting When the phone is not functioning normally, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to the manufacture’s technical support for analysis. 13.1 Log Collection You can choose to generate the log files locally or send the log files to syslog server in real time, and use these log files to generate informational, analytic and troubleshoot phones.
Page 246: Log Level Setting
Troubleshooting Description It configures the interval time of uploading a backup file. Permitted String Values Default 3600 Parameter DeviceBackupUrl config.<mac>.xml Description It configures the URL which is used to upload and download the backup file. Permitted String Values Default Blank Parameter DeviceBackupUploadMethod config.<mac>.xml...
Page 247: Web Capture
Troubleshooting Default Maintenance → Security Web UI • Step 2: Connect the phone and login with admin. • Step 3: Input command “level” to check current log level setting. • Step 4: Set log level for specific the phone’s service module. For example, set “ictsipua” module as debug level, and then input “level ictsipua debug”.
Page 248: Resetting Device To Factory Settings
Troubleshooting 13.2 Resetting Device to Factory Settings 13.2.1 Resetting Device to Factory Settings via Web UI You can reset or reboot the phone via the Web UI path: Maintenance → Reboot & Reset The phone will restart when clicking OK button of “Reboot”. The phone will be reset to factory configuration when clicking OK button of “Reset to Factory Settings”.
Page 249: Resetting Device To Factory Settings Via Phone Ui
Troubleshooting 13.2.2 Resetting Device to Factory Settings via Phone UI You can reset the phone to factory setting on phone UI by path: Menu → Advanced Setting (default password: 123456) → Reset → Reset to Factory Settings. Press the OK button to restore the phone to factory configuration. 13.2.3 Resetting Your Device to Factory Settings on Keyboard For the M3/M5/M7/H3G/H6 DeskPhone, you can reset the phone to factory settings by long pressing Conference Key over 10s while the phone is in idle status.
Page 250: Network Diagnostics
Troubleshooting 13.4 Network Diagnostics You can use ping and traceroute diagnostics for troubleshooting network connectivity via phone user interface. Go to the phone UI: Menu → Advanced Setting (default password:123456) → Net Diagnose, and then input the IP address to trigger “ping” or “traceroute” command. The diagnosis result will be displayed on the screen.
Page 251: Screen Capture
Troubleshooting The following table lists the parameters you can use to configure PC port mirror function. Parameter DeviceNetworkSpanToPcType config.<mac>.xml It enables or disables the IP phone to span data packets received from the Description LAN port to the PC port. 0 - Idle status without mirror setting Permitted Values...
Page 252 Troubleshooting In addition, config file backup can be performed using the SIP protocol. After the administrator sends the SIP Notify message, the phone uses http (s) to post data to a specified server. For this format, need sip notify include headers:event:report. The following table lists the parameters you can use to configure the config file upload feature.
Page 253 Troubleshooting 0 - Export modify configurations. Permitted Values 1 - Export all configurations. Default Parameter DevicePostUriAbsolutePathEnable config.xml Description It configures whether the POST request carries an absolute path. false - disable Permitted Values true - enable Default false 8AL91477ENAA ed02 253/253...

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