Alcatel-Lucent 4018 User Manual
Alcatel-lucent omnipcx office user manual
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- User manual (24 pages) ,
- Quick user manual (3 pages) ,
- Owner's manual (2 pages)
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Summary of Contents for Alcatel-Lucent 4018
- Page 1 Alcatel-Lucent OmniPCX Office Alcatel-Lucent IP Touch 4018 Phone Alcatel-Lucent IP Touch 4008 Phone Alcatel-Lucent 4019 Digital Phone...
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Page 3: How To Use This Guide
User manual Introduction How to use this guide Thank you for choosing a telephone from the IP Touch 4008/4018 Phone/4019 Digital Phone range manufactured by Alcatel- Lucent. Lift the receiver. Line key. Your terminal has a new ergonomic layout for more effective communication. -
Page 5: Table Of Contents
Contents Getting to know your telephone ....... . p. 6 Keeping in touch . -
Page 6: Getting To Know Your Telephone
Back/Exit key: to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct a character you entered. END key: to terminate a call. Handsfree/Speaker Key: to make or answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Pho- ne). •... -
Page 7: Using Your Telephone
Using your telephone Other Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch 4008/ Making a call 4018 Phone only) Terminal idle: You are in handsfree mode Dial the Lift the Number Handsfree Number number for receiver required (Alcatel-Lucent... -
Page 8: Calling Your Party By Name (Company Directory)
Select the No. from Start the call the last ten dialed Screening calls using the voice mailbox (Alcatel-Lucent IP Touch 4008/4018 Phone only) Making a callback request to a busy number This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. -
Page 9: Answering An Internal Call In Intercom Mode
Using your telephone Answering an internal call in intercom mode (Alcatel-Lucent IP Touch Mute, so that your party cannot hear you 4008/4018 Phone only) 1.10 1.12 You can hear your party but he/she cannot hear you: You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. -
Page 10: During A Call
During a call Other Making a second call during a call Answering a second call during a call • A second party is trying to call you: conv. The first call is placed on hold redial conv. call You are on a call Number of Auto call back with the... -
Page 11: Transferring A Call
During a call Cancel the conference and remain with your second party (Place your first party on hold) Transferring a call • To transfer your call to another number: “Conference” programmed key conv. The first call is placed on hold hang up on all correspondant You are on a call No. -
Page 12: Parking A Call
During a call Parking a call Store a number 2.10 You can park a call and retrieve it on another extension: During a call, to save the number onto a call key: conv. Park conv. »Directory You are on a call You are on a call select the key to with the... -
Page 13: Meet Me' Conference
'Meet me' conference Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. Join a 'Meet me' conference Initiate a 'Meet me' conference Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum). -
Page 14: Sharing
Sharing Other Receiving supervised call ringing Individual pick-up To receive special ringing for calls to another number: You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. •... -
Page 15: Hunt Groups
Sharing Hunt groups Answering a call on your pager • Hunt group call: A call on your pager can be answered from any telephone within the system. Certain numbers can form a hunt group and can be called by dialing the group number. Your pager beeps 'Answer paging' Your group... -
Page 16: Sending A Copy Of A Voice Message
Sharing • Personal message Sending a copy of a voice message 4.11 Create Create a temporary Send message Display shows the number of personal message* Voice new and old messages * create a temporary personal message : Personal code Enter the text: the number pad keys have letters that you can display by successive presses Consult Sendcopy... -
Page 17: Sending A Recorded Message To A Number/A Distribution List
Sharing Sending a recorded message to a number/a distribution list Modify the automated attendant welcome message remotely 4.12 4.14 This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message. Voice Sendmessage Personal code Voice mail call Number of your Personal code... -
Page 18: Keeping In Touch
Keeping in touch Other Selecting calls to be forwarded Forwarding your calls to your voice message service When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all. Forward Immediate»VM Do not disturb activated Type of call forwarded is Forward Ext/Int... -
Page 19: Personal Assistant: Reaching You With One Number Only
Keeping in touch Personal assistant: reaching you with one number only Forwarding your calls from the receiving terminal (“Follow me”) You wish to receive your calls in your present location: Use the “Follow me” feature. Settings Assistant Menu Forward Followme» Select type of forwarding Select the 'Diversion' Your extension... -
Page 20: Cancelling All Forwardings
Keeping in touch Cancelling all forwardings Leaving a recorded message for internal callers 5.11 5.14 You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Forward Cancelforw» Forward Text Press the 'call Select the 'Diversion' forward' feature feature... -
Page 21: Consulting Written Messages
Keeping in touch • The 27 standard messages are shown below: Call me back 15 Meeting on ___ (*) Message notification Call me back tomorrow 16 Meeting on ___ at _:_ (*) 5.16 Call me back at _:_ (*) 17 Out for a while Call back _____ (*) 18 Absent for the rest of the day A message is left in your mailbox but you are not at your desk. -
Page 22: Managing Your Charges
Managing your charges Other • When the internal party who has taken the call on-hooks, you are called back and can: Charging your calls directly to business accounts 1. Read information concerning call (cost, duration, number of units.). You can charge the cost of your outside calls to business account numbers. Name of internal user and cost of call 2. -
Page 23: Programming Your Telephone
Programming your telephone Other Initializing your voice mailbox Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone. Enter your personal code, then record Light flashes your name following the voice guide instructions Settings Option... -
Page 24: Adjusting Screen Brightness
Programming your telephone Activate/disable meeting mode (progressive ringing) Selecting language Progressive To deactivate To activate Confirm your Settings Option choice Activate/deactivate discreet ring mode Language Beeps Select the language Confirm your choice of your choice To deactivate To activate Confirm your choice Making a call using the personal phone book Adjust ringer volume while a call arrives... -
Page 25: Programming An Appointment Reminder
Programming your telephone Programming an appointment reminder Broadcasting background music on your loudspeaker 7.11 You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). You can broadcast background music on the loudspeaker of your telephone (depending on configuration): When telephone is not in use, Appointment Temporary... -
Page 26: Acd : Agent Set
ACD : Agent set Other Agent set Changing the operating status of the set A call centre solution allows optimum distribution of calls to agents according to their availability and skills. The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these codes. -
Page 27: Compliance
The invoice will be demanded if making a claim under the warranty. The warranty does not 4008/4018 Phone and 4019 Digital Phone products comply with the essential demands of however confirm in the following cases: in the event of use that does not comply with the Directive 1999/5/CE of the European Parliament and Council.