1.1 Features 1 Hardware Overview Chapter 1 Contents Syestem Feature ......................1-1 1.2 System Unit Components ..................1-8 1.3 Solid State Drive (SSD)..................1-14 1.4 Power Supply ......................1-15 1.5 Batteries ......................... 1-16 1.51 Main Battery................1-16 1.52 Battery Charging Control ............1-17 Figures Figure 1-1 ID Parts Description Placement ..............
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1.1 Features 1.1 System Features Dynabook Satellite C40-J/ Satellite Pro C40-J is a Slim and Light entry notebook PC based on the mobile Intel TGL & TGL-R series processor, providing high-speed processing capabilities and advanced features. The computer employs a Lithium Ion battery that allows it to be battery-operated for a longer period of time.
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1.1 Features 1 Hardware Overview Intel TGL i3 CPU i3-1125G4 (3.9G) Hz � Host Bridge System Controller System Controller: Intel integrated Host bridge system into CPU. � Graphics Internal: Intel® UHD Graphics for 11th Gen Intel® processors � Memory The computer has 2 SO-DIMM DDR4 memory particles which support double channel.
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1 Hardware Overview 1.1 Features � 14" HD 220nits eDP 1366x768 LED display � On-Board LAN The internal LAN supports 10/100/1Gbit Ethernet, enabling connection to a LAN at up to 1Gbps. It supports Wake-up on LAN from S3/S4 and PXE boot support.
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1 Hardware Overview 1.1 Features The computer has three USB ports, two for USB3.0 type A, Another One is USB type C (USB3.1 Gen1/DP/PD). High-Speed USB3.0/3.1 allows data transfers up to 5Gbps � HDMI Out Port A HDMI monitor can be connected to HDMI Out Port on the computer. �...
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1 Hardware Overview 1.1 Features Maintenance Manual SATELLITE PRO C40-J...
1.2 System Unit Components 1 Hardware Overview System Unit Components Figure 1-4 System Unit Block Diagram Maintenance Manual SATELLITE PRO C40-J...
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1 Hardware Overview 1.2 System Unit Components The system unit of the computer consists of the following components: � Processor: CPU is mobile Intel TGL&TGL-R Processor: Intel TGL-R i7 CPU i7-1195G7 (5 G) Hz Intel TGL-R i5 CPU i5-1155G7 (4.5 G) Hz Intel TGL-R i3 CPU i3-1115G4 (4.1 G) Hz Intel TGL i7 CPU...
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1 Hardware Overview 1.2 System Unit Components � Data transfer rates: PC4-3200 � BIOS ROM (Flash memory) � Storage Size Nv Storage size: 128K � NVRAM_BACKUP size: 192k � FV_MAIN_WRAPPER size: 4992k � FV_MAIN_WRAPPER free space: 2609k � FV_DATA size: 832k �...
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1 Hardware Overview 1.2 System Unit Components � Card Bus Controller � REALTEK RTS5170 � Memory Card Reader Controller � Audio Controller REALTEK ALC256 integrated audio controller supports multimedia. The sound system features contain the following: � integrates a 4-channel DAC, 4-channel ADC, and a stereo Class-D Speaker Amplifier with 2 watts per channel output power.
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1.2 System Unit Components 1 Hardware Overview � EC access interface � I2C communication control � Clock Generator � Mobile Intel TGL&TGL-R CPU integrated Clock Generator � Generating the clock signal required for the system � LAN Controller � REALTEK _ RTL8111H-CG& RTL8125BG 10/100M/1000M bit �...
1.3 Solid State Drive(SSD) 1 Hardware Overview 1.3 Solid State Drive (SSD) The M.2 PCIe SSD is fully consist of semiconductor device and using NAND flash Memory which has a high reliability and a high technology in a small form factor for using a SSD The SSD is shown in Figure 1-5 and some of its specifications are listed in Table 1-1.
1 Hardware Overview 1.4 Power supply Table 1-1 SSD Specifications Bytes per sector Item Read Write 2250MB/s 600MB/s 512Byte M.2 128G PCIe SSD M.2 256G PCIe SSD 2500MB/s 1100MB/s 512Byte 2500MB/s 2100MB/s 512Byte M.2 512G PCIe SSD 1.4 Power Supply The power supply unit provides many different voltages for the system board and performs the following functions: 1.
1.5 Batteries 1 Hardware Overview � Instructs the gate array to enable/disable tuning the power on. � Controls power-on/off operation. 4. Status display � Turns on the Power. � Battery indicator (in Blue or Amber or Amber Blink). 5. External interface �...
1 Hardware Overview 1.5 Batteries AC adapter is not attached. The main battery maintains the state of the computer so that it can resume it. Battery Charging Control 1.52 Battery charging is controlled by TI BQ24780S. When AC adapter and battery pack are attached to the computer, BQ24780S controls the charge on/off state and detects a full charge.
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1.5 Batteries 1 Hardware Overview The current in the battery charging circuit drops below the predetermined value. The charging time exceeds the fixed limit. 1-18 Maintenance Manual SATELLITE PRO C40-J...
2.1 Outline 2 Troubleshooting 2.1 Outline This chapter describes the fault diagnos�c procedures for field replaceable units(FRUs) in the computer. The FRUs covered here are as follows: 1. System Board 2. Keyboard 3. Display 4. SSD 5. Audio 6. Touch pad 7.
2 Troubleshooting 2.2 Basic Flowchart 2.2 Basic Flowchart The basic flowchart in Figure 2-1 serves as a guide for iden�fying a possibly faulty FRU. Before going through the diagnos�c flowchart steps, verify the following: � Ask the user if a password has been registered and, if so, ask him or her to enter the password.
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Procedure in Sec�on 2.3 Turn the power on. Follow the system board diagnos�c Any error message is displayed? Procedure in Sec�on 2.4 Message “dynabook” is Follow the display diagnos�c displayed? Procedure in Sec�on 2.6 See the previous page to "Password=" is displayed?? Delete the password.
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2 Troubleshooting 2.2 Basic Flowchart Follow the keyboard diagnos�c Keyboard works well?? Procedure in Sec�on 2.5 Insert Bootable USB Memory into USB Port. Follow the USB port diagnos�c Diagnos�c Program Procedure in Sec�on 2.11 is loaded? Perform each test with the diagnos�c program.
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2.2 Basic Flowchart 2 Troubleshooting If diagnos�c program cannot detect an error, the error may be intermi�ent. Run con�nuous test program repeatedly to isolate problem. Check log u�lity func�on to confirm which diagnos�c test detects error, and perform appropriate troubleshoo�ng procedures as below: 1.
2 Troubleshooting 2.3 Power Supply 2.3 Power Supply The power supply in the computer controls many func�ons and components. To check if the power supply is defec�ve or malfunc�oning, follow the troubleshoo�ng procedures below as instructed. Procedure 1 Power Icon Check Procedure 2 Connection Check...
2.3 Power Supply 2 Troubleshooting Procedure 2: Connection Check Power is supplied to the system board as illustrated below: System boar adapter board AC power cord AC adapter cord Ba�ery pack Follow the steps below to check whether each connector has been connected correctly: Check 1 Make sure the AC adaptor and AC power cord have been firmly plugged into the DC IN socket and wall outlet, respec�vely.
2 Troubleshooting 2.4 System Board 2.4 System Board To check if the system board is defec�ve or malfunc�oning, follow the troubleshoo�ng procedures below as instructed. Procedure 1: Message Check Procedure 2: Test Program Check Procedure 3: Replacement Check Procedure 1: Message Check When the power is turned on, the system performs the self-diagnos�c Power On Self Test (POST) embedded in the BIOS ROM.
2.4 System Board 2 Troubleshooting Procedure 2: Test Program Check The maintenance test program contains several programs for diagnosing the system board and CPU. Execute the following test programs using the procedures described in Chapter 3. 1. System Informa�on Test 2.
2 Troubleshooting 2.5 Keyboard 2.5 Keyboard To check if the computer’s keyboard is defec�ve or malfunc�oning, follow troubleshoo�ng procedures below as instructed. Procedure 1: Test Program Check Procedure 2: Connector Check and Replacement Check Procedure 1: Test Program Check Execute the Keyboard test available as part of the maintenance test program.See Chapter 3 for informa�on on how to perform the test.
2.6 Display 2 Troubleshooting 2.6 Display To check if the computer’s display is defec�ve or malfunc�oning, follow the troubleshoo�ng procedures below as instructed. Procedure 1: External Monitor Check (Monitor with HDMI terminal) Procedure 2: Test Program Check Procedure 3: Connector Check and Replacement Check Procedure 1: External Monitor Check Connect an external monitor to the computer's external monitor port, then boot the computer.
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2 Troubleshooting 2.6 Display System board LCD cable If any of the cables is loose or off, reconnect it firmly and return to Procedure 3. If there is s�ll an error, perform Check 2. Check 2 The LCD cable may be faulty. Replace it with a new one and return to Procedure 3.
2.7 Memory 2 Troubleshooting 2.7 Memory To check if the computer’s Memory Module is defec�ve or malfunc�oning, follow the troubleshoo�ng procedures below as instructed. Procedure 1: Test Program Check Procedure 2: Connector Check and Replacement Check Procedure 1: Test Program Check Execute Memory Test Program available as part of the maintenance test program.
2 Troubleshooting 2.10 Touchpad 2.8 SSD (Solid-state Drive) or eMMC To check if the SSD is defec�ve or malfunc�oning, follow the troubleshoo�ng procedures below as instructed. Procedure 1: Test Program Check Procedure 2: Connector Check and Replacement Check NOTE: The contents of the SSD or eMMC will be erased when the SSD or eMMC diagnostic test or formatting is executed.
2.9Audio Test 2 Troubleshooting 2.9 Audio Test To check if the computer’s Speaker is defec�ve or malfunc�oning, follow troubleshoo�ng procedures below as instructed. Procedure 1: Windows Application Test Procedure 2: Connector Check and Replacement Check Procedure 1: Windows Application Test Speakers are connected to System Board through cable.
2 Troubleshooting 2.10 Touchpad 2.10 Touchpad This model has support two kind types Touch Pad. One is normal touch pad, another is secure pad. To check if the computer’s Touchpad or Secure pad is defec�ve or malfunc�oning, follow troubleshoo�ng procedures below as instructed. Procedure 1: Test Program Check Procedure 2: Connector Check and Replacement Check Procedure 1: Test Program Check...
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2.11 USB Port 2 Troubleshooting 2.11 USB Port To determine if the computer’s USB Port is func�oning properly or malfunc�ons, perform following procedures. Start with Procedure 1 and con�nue with the other procedure as instruc�on below. Procedure 1: Test Program Check Procedure 2: Connector Check and Replacement Check Procedure 1: Test Program Check Run the test program stored on the maintenance test program disk for test items.
2 Troubleshooting 2.12 Headphone Port 2.12 Headphone/Microphone Port To determine if the computer’s Headphone Port is func�oning properly or malfunc�ons, perform following procedures. Start with Procedure 1 and con�nue with the other procedure as instruc�on below. Procedure 1: Windows Application Test Procedure 2: Connector Check and Replacement Check Procedure 1: Windows Application Test Headphone/Microphone Port Connector is mounted on System Board.
2.13 HDMI Port 2 Troubleshooting 2.13 HDMI Port To determine if the computer’s HDMI Port is func�oning properly or malfunc�ons, perform following procedures. Start with Procedure 1 and con�nue with the other procedure as instruc�on below Procedure 1: Windows Application Test Procedure 2: Connector Check and Replacement Check Procedure 1: Windows Application Test The HDMI Port Connector is mounted on System Board.
2 Troubleshooting 2.14 Micro SD card Port 2.14 Micro SD card Port IO Board or System Board may be the reason of Micro SD fault. Either of these two components may be damaged. To determine if the computer’s IO Board is func�oning properly, perform following procedures.
2.15 Camera 2 Troubleshooting 2.15 Camera Camera Module or System Board may be the reason of Camera fault. Either of these two components may be damaged. To determine if the computer’s Camera is func�oning properly, perform following procedures. Start with Procedure 1 and con�nue with the other procedure as instruc�on below.
2 Troubleshooting 2.16 Wireless LAN 2.16 Wireless LAN Wireless Module or system board may be the reason of Wireless LAN fault. Either of these two components may be damaged. To determine if the computer’s Wireless LAN module is func�oning properly, perform following procedures. Start with Procedure 1 and con�nue with the other procedures as instruc�on below.
2.1718 Finger Print 2 Troubleshooting 2.17 Battery Pack(RTC) Ba�ery Pack or system board may be the reason of Ba�ery fault. Either of these two components may be damaged. To determine if the computer’s Ba�ery Pack is func�oning properly, perform following procedures. Start with Procedure 1 and con�nue with the other procedures as instruc�on below.
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2 Troubleshooting 2.17 Battery Pack(RTC) And if the connector is disconnected, connect it firmly to the system board and return to Procedure 1 or 2. If a foreign ma�er is found on Ba�ery Pack, remove it and then return to Procedure 1 or 2. If there is s�ll an error, perform Check 2. Check 2 Ba�ery Pack may be faulty.
2.1718 Finger Print 2 Troubleshooting 2.18 Finger Print To check if the computer’s Finger Print is defec�ve or malfunc�oning, follow the troubleshoo�ng procedures below as instructed. Procedure 1: Windows Applica�on Test Procedure 2: Connector Check Procedure 1: Windows Application Execute Applica�ons in Windows, move finger above Finger Print Reader. If it can detect finger print, Finger Print is func�oning properly.If it cannot detect finger print, go to Procedure 2.
2 Troubleshooting 2.19 Bluetooth 2.19 Bluetooth Bluetooth is combo module with Wireless LAN on this model. Bluetooth Module or system board may be the reason of Bluetooth fault. Either of these two components may be damaged. To determine if the computer’s Bluetooth module is func�oning properly, perform following procedures.
2.20 LAN Port 2 Troubleshooting 2.20 LAN Port To determine if the computer’s LAN Port is func�oning properly or malfunc�ons, perform following procedures. Start with Procedure 1 and con�nue with the other procedure as instruc�on below. Procedure 1: Windows Application Test Procedure 2: Connector Check and Replacement Check Procedure 1: Windows Application Test The LAN Port Connector is mounted on System Board.
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2. Preparation..................................3-3 2-1 Creating WPETD USB memory ............................3-3 2-2 Equipment Configuration for Tests............................. 3-3 3. dynabook WPETD Operation ............................3-4 3-1 Launch WPETD in Windows PE ............................3-4 3-2 System Information Menu..............................3-4 3-2-1 Each item ..............................3-4 3-2-2 Details of the system information ......................
Prepara�on 2-1 Crea�ng WPETD USB memory Get the ISO image of WPETD released from Dynabook Inc., usually by NEXTCloud system. Burn the ISO image to USB memory. The USB memory will be Windows PE bootable media. Regarding the USB, use a USB Memory the size of which is 1GB or more.
3-1 Launch WPETD in Windows PE Boot up the target PC by WPETD USB memory created in “2-1 Crea�ng WPETD USB memory”. Windows PE starts then dynabook WPETD will launch. 3-2 System Informa�on Menu When you launch WPETD in Windows PE, you see “System Informa�on” menu first.
3 Diagnostic Programs � Version informa�on The version of WPETD � Menus Tabs for the menus that WPETD supports. � Informa�on tree You can select the device that you want to check its system informa�on � Detail of system information Detailed informa�on of the item selected in Informa�on tree.
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3 Diagnostic Programs - STORAGE The following items show IDE, SCSI, and USB memory storage informa�on. Item Descrip�on IDE HDD/SSD0 - 1 The name and the capacity of IDE HDD/SSD connected to the PC. Win32_DiskDrive SCSI HDD/SSD0 - 1 The name and the capacity of SCSI HDD/SSD connected to the PC. Win32_DiskDrive USB Flash Disk0 The name and the capacity of USB Flash Disk connected to the PC.
3 Diagnostic Programs 3-3 Diagnos�cs Test Item Menu This sec�on explains the Diagnos�cs screen. Diagnostics time Test setting and result (Non-Aging Tests) Test setting and result (Aging Tests) All Item LOG button Check box Pass Count STOP button Battery START button Multitask Off check All Detail...
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3 Diagnostic Programs 3-3-1 Aging tests and Non-aging tests The following items are grouped as Aging tests. If you like you can run them simultaneously, repeatedly and with “CPU Stress”. Aging Tests: HDD PHYSICAL, HDD LOGICAL, MEMORY, USB STORAGE, SD STORAGE, WIRED LAN, CPU, GRAPHYCAL DISKPLAY, TIMER.
3 Diagnostic Programs 3-3-3 Test se�ng and Result Test item Status Test result Pass Error � TEST Item Select the check boxes for the items to be tested. � Status The following table explains the status of each test item (test device). Status Explana�on Ready for the test prior to the start of it.
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3 Diagnostic Programs IP Address cannot be acquired The IP address is not able to be obtained. The LAN cable may not be connected. No Intel PRO Set found For WIRELESS LAN test, Intel Pro Set u�lity is necessary to be installed in the system.
3 Diagnostic Programs 3-3-5 Test Result If the all tests you selected ends or the [STOP] bu�on is clicked, the following Result windows will come up. A�er confirming the result, click the [CLOSE] bu�on to close the “Diagnos�cs Result” window. Error Testing time Test result...
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3 Diagnostic Programs 2-2) select the log file that you save. For each log you select, Text and HTML format files will be saved. By the [All Select] bu�on, you can select all log files. By the [All Clear] bu�on, you can un-check all log files. 2-3) Click [Save] bu�on and “Browser Folder”...
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3 Diagnostic Programs 2-6) If the log files are saved successfully, the following message will come. Click the [OK] bu�on. 2-7) Click the [Close] bu�on on the “Log Management” screen. 3) The loca�on of Log files created When you have run the diagnos�cs one cycle (*1) or even when you stop the diagnos�cs by [STOP] bu�on during they are running, log files for the execu�on will be created at the following loca�on (under “¥Logs”...
3 Diagnostic Programs Diagnos�cs Test Items This chapter explains each test item you launch from the “Diagnos�cs” dialog. 4-1 Non Aging Tests When you click [START] bu�on on the “Diagnos�cs” dialog, Non Aging Tests you selected run first. They are executed one by one from the top to the bottom in the list. 4-1-1 KEYBOARD Test 1) Test contents This test checks if each key on the keyboard works properly.
3 Diagnostic Programs Check method: Press all the keys to test the keyboard, and when you presses the Key board, it marks like below: (Yellow: wai�ng for test; Green: Tested OK; Red: NG (Break code NOT paired with make code); Blue: Key Down) 3) Test result If you want to end current test as a result of NG, you can click FAIL bu�on or just close (X) the KB Test module.
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3 Diagnostic Programs 2) Test screen The LED test starts like above, and some prompt message boxes will be popped-up. When above message box appears, please confirm all the LEDs (Two Charge LEDs at le� side, Power LED, Caps Lock and Num Lock on le�...
3 Diagnostic Programs ■ In case of FAIL “NG” is shown in the “Result” field on the “Diagnos�cs” dialog. 4-1-3 TOUCH PAD Test 1) Test contents This test checks if the touch pad works properly. 2) Test screen Check method: a.
3 Diagnostic Programs Check method: a. If current ba�ery is charging, you can click refresh to get an updated capacity (currently charged capacity) b. Click OK or NG bu�on depending on your judgment. Note: About confirma�on of charge/discharge func�on We can get the current capacity of the ba�ery by pressing the refresh bu�on. it means that we can check the discharge/charge func�on of the ba�ery.
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3 Diagnostic Programs The CPU fan test starts like above, it will test the full speed and half speed of the CPU fan. You can hear the sound when the CPU fan running at full/half speed during the test. This test will read out the CPU fan speed it reached, and checks if it meets the speed requirement, if the test is NG, it will show as red and pause like above, you can press any key to exit and end this test as NG.
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3 Diagnostic Programs 4) Test file CPUFan.exe: Test program. 3-20 Maintenance Manual SATELLITE PRO C40-J/C50-J...
3 Diagnostic Programs 4-1-6 BATTERY OFF Test (Se�ng) 1) Test contents This test sets the battery off. And it run only once at the end of all other tests. Note: A�er the test/se�ng, you can only turn on the PC a�er power adapter (AC) plugged-in, and this is what “Shipping Mode”...
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3 Diagnostic Programs This test treats PC’s each HDD/SSD/eMMC as a physical unit, and reads the sectors on the disk to check if the device works correctly. The test never writes any data on the HDD/SSD/eMMC. The Test checks up to the first 16 built-in ATA/SATA/SCSI/iSCSI/NVMe/MMC/SD bus type’s HDD/SSD/eMMC. The test reads a data chunk at a �me, which consists of consecu�ve sectors the size of which equals to 64K bytes.
3 Diagnostic Programs Message Explana�on Remarks Read Hdd Create File Failed in opening of HDD/SSD/eMMC driver. The HDD/SSD/eMMC driver may not Error.Address=XX XX is LAB value. be normal or installed. Read Hdd Set File Pointer Failed in the HDD/SSD/eMMC file It indicates that a read error occurred Error.Address=XX pointer se�ng command.
3 Diagnostic Programs [HDDL] ERROR0000=(2008/09/10, 12:00:00)C:¥file-A 4-2-3 MEMORY Test 1) Test contents This test allocates a test area in the free space in the system memory and performs Write,Read and Compare opera�ons in the area. 1-1) Allocate the test area First, MEMORY Test allocates the test area in the free memory space in the system memory.
3 Diagnostic Programs ■ In case of FAIL “NG” is shown in the “Result” field on the “Diagnos�cs” dialog. The pass and error count will be shown in the “pass” and “error” fields respec�vely. The detail of the error will be recorded to the WPETD log file as below. Message Explana�on Memory compareerror( MEMORY Test 1)
3 Diagnostic Programs XX is the USB drive le�er. Space Size Error. xx: There is no free space for crea�ng the file. XX is the USB drive le�er. Note: If you need to test USB storage on different USB port, before the test, please prepare some USB storage and then insert them into all the USB ports you want to test, or insert it into different USB port and start over the test if you have only one USB storage.
3 Diagnostic Programs WinPETD.exe: Test program. 4-2-6 WIRED LAN Test 1) Test content This test checks if the data is sent and received without �meout between the built-in LAN device and DHCP server. The 32-packet sized data is sent from the PC and will confirm to get the response from the server. The check is executed 5 �mes for 1 Pass.
3 Diagnostic Programs recvfrom failed: xx In-use API error xx is the error code. �med out. Time out occurred. 4-2-7 CPU Test 1) Test contents 1-1) The test gets how many CPU cores exist on the PC. 1-2) The test executes ALU (Arithme�c Logic Unit) test and FPU (Floa�ng Point Unit) test five �mes on the process.
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3 Diagnostic Programs Note: During the test you can press “ESC” or “STOP” key if you need to stop the test. For example, in case the test somehow takes too long �me. 3) Test file “GRAPHICAL DISPLAY Test” is integrated in WPETD (WinPETD.EXE) itself. 4) Test Screens 4-1) Red screen (1) The screen will turn all red “RGB(255, 0, 0)”...
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3 Diagnostic Programs (1) The screen will turn all green “RGB(0, 255, 0)”color. (2) The white text “RGB(0:255:0) <Screen width> x <Screen height>” will be shown at the upper le� corner of the screen (3) It will pause for 3 seconds 3-30 Maintenance Manual SATELLITE PRO C40-J/C50-J...
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3 Diagnostic Programs 4-3) Blue Screen (1) The screen will turn all blue “RGB(0, 0, 255)”color. (2) The white text “RGB(0:0:255) <Screen width> x <Screen height>” will be shown at the upper le� corner of the screen (3) It will pause for 3 seconds 4-4) White Screen Note: Any border lines of the white screen are not displayed during the...
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3 Diagnostic Programs 4-5) Black Screen (1) The screen will turn all black “RGB(0, 0, 0)”color. (2) The white text “RGB(0:0:0) <Screen width> x <Screen height>” will be shown at the upper le� corner of the screen (3) It will pause for 3 seconds 4-6) Ver�cal Lines Screen (1) The screen will turn all black “RGB(0, 0, 0)”color.
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3 Diagnostic Programs (1) The screen will turn all black “RGB(0, 0, 0)”color. (2) 1 pixel wide white horizontal lines will be drawn with every 2 pixels. (3) It pause for 3 seconds 4-8) Cyan and Black Screen (1) The screen will turn all black “RGB(0, 0, 0)”color. (2) Alternate cyan1and black, 1 x 1 pixel dots will be drawn in a check pa�ern.
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3 Diagnostic Programs (1) The screen will turn all black “RGB(0, 0, 0)”color. (2) An “H” bitmap ( ; 9 x 11 pixel / 4 bit color) will uniformly fill the screen. (3) It pause for 5 seconds 4-10) Circles/Line-grada�on/ASCII-characters Screen Before describing how to display each element on the screen, how the interval of the ver�cal lines and the horizontal lines derived will be explained.
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3 Diagnostic Programs As you see this figure, the ver�cal lines and horizontal lines are drawn with equal intervals. Addi�onally, the ver�cal and horizontal intervals are iden�cal. It means that every grid made by two pair of the adjacent ver�cal horizontal lines is a square.
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3 Diagnostic Programs # Drawing procedure (1) Fill the full screen with black “RGB (0, 0, 0)”color. (2) Draw texts as follows: Draw 48 1byte-chracters a line as follows: Font = Courier, standard (non-bold, non-italic), Fixed pitch, Width = 9, Height = 16, Character color = White RGB (255, 255, 255), Background color = Black RGB (0, 0, - 1st line: Posi�on (X/2-9*24, 4*Z), 48 characters 0x20 (Space), 0x21(‘!’), …...
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3 Diagnostic Programs As described above, the intervals of ver�cal lines and horizontal lines are iden�cal “Z”.All grids made by adjacent ver�cal lines and horizontal lines are congruent squares. (4) Grada�onal colored circles are drawn at each corner as the following order: Blue circle at the upper le�...
3 Diagnostic Programs End time 3) Test result Error count Testing item Detail of Test Pass count Appendix 5-1 Log file samples Log files includes text log and html log, and they will be saved under “¥Logs” folder of WPETD tool’s USB storage root.
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3 Diagnostic Programs Network0=RealtekPCIe2.5GbEFamilyControllerMACAddress0=84:47:09:03:8D:26 USBFl a shDi s k0=SanDi s kCruzerGl i d e3.0USBDevi c eCapaci t y=31.20 GByte SCSIHDD/SSD0=C-E80T256G4-P3D3B3E13Capaci t y=256.05 GByte SDCardDi s k0=SDXCCardCapaci t y=63.86 GByte KeyBoard0=StandardPS/2Keyboard Mouse0=HID-compliantmouse C:¥=Dri v eType=HDD/SSDVol u meName=TIH0585300AFreeSi z e=180.38GBUseSi z e=57.79GB D:¥=Dri v eType=USBFl a shVol u meName=WINPEFreeSi z e=30.60GBUseSi z e=589.58MB E:¥=Dri v eType=SDCardVol u meName=SDXC64FreeSi z e=63.75GBUseSi z e=96.12MB X:¥=Dri v eType=OTHERVol u meName=BootFreeSi z e=500.02MBUseSi z e=2.55MB...
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3 Diagnostic Programs error count=0 testmode=Detail [ B A TTER YCAP ACI T Y] passcount=1 error count=0 testmode=Detail [ B A TTERYOFF] passcount=1 error count=0 testmode=Detail Note: About Start Time, Finish Time and Diagnos�cs Time, please see below. : [STATISTIC] Start Time=2019/03/24 23:45:07 Finish Time=2019/03/24 23:46:55 Diagnos�cs Time=00:01:44 As you see in the example above, “Finish Time - Start Time”...
BIOS version & DMI info of the PC are displayed on the ini�al (WinPE booted up) screen like below, above the maintenance menu: This PC’s info: Name Information ------------------------- -------------------------------------------------- BIOS version “1.00” System manufacture “Dynabook Inc.” System product “SATELLITE PRO C40-J” System version “PYS48L-AAAA1” System Serial number “71076857H” System UUID “00020003000400050006000700080009h”...
Note: This func�on will try to write Manufacture Name as “Dynabook Inc.” first directly in case of it is not (for the first �me). And if current UUID is invalid (all 0 or 1), it will generate a System UUID automa�cally and write it to the PC.
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3 Diagnostic Programs dynabook DMI Information data maintenance program Ver. 1.0.1.0 Manufacturer Name : Dynabook Inc. Product Name : SATELLITE PRO C40-J Version Number : PYS48L-AAAA1 Serial Number : 71076857H SKU Number : PYS48L OEM String : PYS48L-AAAA1,TIH05829ZVA#B GSW String...
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3 Diagnostic Programs 3) Enter the new DMI data that you wish to update, it will show like below when updated successfully. dynabook DMI Information data maintenance program Ver. 1.0.1.0 Manufacturer Name : Dynabook Inc. Product Name SATELLITE PRO C40-J...
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3 Diagnostic Programs 5) If you enter a DMI data that does not match the pa�ern (regular expression), it will show prompt like below. dynabook DMI Information data maintenance program Ver. 1.0.1.0 Manufacturer Name : Dynabook Inc. Product Name SATELLITE PRO C40-J...
3 Diagnostic Programs 6-3 Others 6-3-1 Reboot into BIOS On the ini�al screen, input [40] and press the [Enter] key to reboot & enter BIOS Setup. (You can use this menu handily to reboot into BIOS & to do some confirma�on or BIOS se�ngs if you want.) 6-3-2 Shutdown On the ini�al screen, input [50] and press the [Enter] key to shut down the system.
3 Diagnostic Programs 7 Appendix 7-1 How to create a bootable YangPass40 Maintenance Tool 7-1-1 Create Procedure 1) Prepare a USB flash media and insert it to a PC that running Windows 10/11. 2) Search cmd.exe (Command Prompt), right-click on it and select [Run as administrator]. 3) Enter diskpart, and then enter below commands: Note: Please make sure you format the correct drive (select a correct disk number of the USB media in below step 2), because all the data of that drive will be lost!
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3 Diagnostic Programs 4) Mount the YangPass40**_Maintenance_Tool_V*.**.iso image to a virtual drive. (On windows 10/11, you can right-click it and select “Mount” menu. Here V*.** is the tool version.) 5) Copy all the image files from the mounted virtual drive to the USB flash media. (You can press Ctrl +A to select all, right-click it and “Send to”...
6) A�er WinPE booted up, the ini�al screen (main menu) is shown like below: This PC’s info: Name Information ------------------------- -------------------------------------------------- BIOS version “1.00” System manufacture “Dynabook Inc.” System product “SATELLITE PRO C40-J” System version “PYS48L-AAAA1” System Serial number “71076857H” System UUID “00020003000400050006000700080009h”...
3 Diagnostic Programs BIOS update Windows mode update 1).Copybi o supdatepackagetodesktop,ri g htcl i c kandrunasadmi n i s trator 2).Plug in AC adapter,and make sure battery capacity more than 15 percentage; And press any key to continue; 3-56 Maintenance Manual SATELLITE PRO C40-J/C50-J...
3 Diagnostic Programs 3).The system will be reboot automatically,and the BIOS upgrade screen is displayed. 4). After flash finished,press “F2” hot key,check the BIOS version. Shell mode update (USB flash) 1). Unzi p EFIpackage&BIOSpackagetotherootpathoftheFAT32formatU-di s k; 2).InsertU-di s k,PoweronandPressF2toenterBIOSsetup; SATELLITE PRO C40-J/C50-J Maintenance Manual 3-57...
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3 Diagnostic Programs 3).Check“SecureBoot”i t em,i f securebooti s enabl e ,seti t todi s abl e ; 4). PressF10tosavechange. 5).PressF12toenterBootMenuandsel e ctu-di s ktoboot,systemwi l l boottoshel l ; Enterthedri v el e tterwheretheECresi d es. 6).EntertheUSBdrivepath;e.g. fs2istheUSBdrivepath,thentypefs2:andpressEnterkey 3-58 Maintenance Manual SATELLITE PRO C40-J/C50-J...
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3 Diagnostic Programs 7). T ypeFl a sh_BIOS.NSHandpressEnter 8). Press any key to continue 9).The system will be reboot automatically,and the BIOS upgrade screen is displayed. SATELLITE PRO C40-J/C50-J Maintenance Manual 3-59...
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3 Diagnostic Programs 10).After flash finished,press “F2” hot key,check the BIOS version. 3-60 Maintenance Manual SATELLITE PRO C40-J/C50-J...
General This chapter explains how to disassemble the computer and replace Field Replaceable Units (FRUs). Some replacement procedures may not require you to remove all the surrounding FRUs to replace only one FRU. The chart below shows the FRUs in the order in which they should be removed in a top-down manner, irrespective of their physical locations.
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DANGER: Always use the genuine batteries or replacement batteries authorized by Dynabook. Batteries other than those differ in specifications and are incompatible with the computer. They may burst or explode. To avoid leakage of alkaline solutions, never heat or disassemble the battery packs. Never throw the battery packs into a fire.
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For AC input, be sure to use the AC adapter and AC power cable that come with your computer or Dynabook-recommended equivalents. To avoid the risk of electrical shock, make sure that all the replacement components meet the specifications of the computer and that all the cables and connectors are fastened securely.
4 Replacement Procedures Before You BeginBefore Before you begin to disassembly the computer, keep in mind the precautions and advice in this section. Always begin disassembly by removing the AC adapter and battery pack. Remove the optional parts and accessories as well. The procedures for removing the batteries will be explained later.
4 Replacement Procedures Disassembly Procedures The cable connectors come in these two basic types: � Pressure plate connectors � Normal pin connectors To remove a pressure plate connector, pull up the tabs on either side of the connector's plastic pressure plate and gently pull the cable out of the connector. To reconnect the cable to the pressure plate's connector, raise the pressure plate up to a satisfactory height and slide the cable into the connector.
4 Replacement Procedures Tools and Equipment For your safety and that of other people in the working environment, it is strongly recommended that you use electrostatic discharge (ESD) equipment. The proper use of this equipment will ensure successful repair work and reduce the costs for repairing damaged components.
4 Replacement Procedures ase Enclosu Base Enclosure Removing Base Enclosure Remove Base Enclosure according to the following procedures and Figure 4-7. 1. Remove seven M2.0x7.5x4.5black Phillips head screws securing Base Enclosure and four M2.0x.3.5x4.5black Phillips head screws securing Base Enclosure . 2.
4.2 Base Enclosure 4 Replacement Procedures Installing Base Enclosure Install Base Enclosure according to the following procedures and Figure 4-7. 1. Place Base Enclosure in correct position. 2. Secure Base Enclosure with seven M2.0x7.5x4.5black Phillips head screws and M2.0x3.5x4.5black Phillips head screws . SATELLITE PRO C40-J/C50-J Maintenance Manual...
4.3 Battery Pack 4 Replacement Procedures 4.3 Battery Pack Removing Battery Pack Remove battery pack according to the following procedures and Figure 4-9. CAUTION: When handling the battery packs, use care not to short circuit the terminals. Do not drop, hit, twist, or bend the battery packs. Do not scratch or break up their casing.
4.3 Battery Pack 4 Replacement Procedures Figure 4-9Removing battery pack NOTE: Dispose of the used battery packs as required by local ordinances or regulations. Installing Battery Pack Install battery pack according to the following procedures and Figure 4-9. CAUTION: The battery packs contain a lithium ion battery, which can explode due to improper replacement, use, handling, or disposal.Always dispose of the battery packs as required by local ordinances or regulations.
4.4 SSD 4 Replacement Procedures 4.4 SSD Removing SSD Remove SSD according to the following procedures and Figures 4-13. CAUTION: Do not touch the connectors on SSD and in the computer with your bare hands. SSD can fail if they are contaminated with sweat, natural oils, etc. from your hands.
4.4 SSD 4 Replacement Procedures Installing SSD Install SSD according to the following procedures and Figures 4-13. 1.Insert SSD into CN8 on system board. 2.Secure it with one M2_L0.3xL2.2×OD5.5× T0.6 black Phillips head screw. 3.Install thermal silica gel CAUTION: Do not touch the connectors on SSD and in the computer with your bare hands.
4.5 SODIMM 4 Replacement Procedures SODIMM Removing SODIMM Remove according to the following procedures and Figures 4-14. SODIMM CAUTION: Do not touch the connectors on and in the computer with your SODIMM bare hands. can fail if they are contaminated with sweat, natural oils, etc. from SODIMM your hands.
4.5 SODIMM 4 Replacement Procedures Installing SODIMM Install according to the following procedures and Figures 4-14. SODIMM 1.Aim the SODIMM at the JI slot Lightly press the SODIMM upper and lower sides with two fingers CAUTION: Do not touch the connectors on and in the computer with your bare SODIMM hands.
4 Replacement Procedures 4.6 LCD Module Assembly 4.6 LCD Module Assembly NOTE: Touch SKU will provide the FRU parts as LCD Module Assembly. Removing LCD Module Assembly Remove LCD Module Assembly according to the following procedures and Figure 4-17. 1. Remove tape for fasten LCD cable. 2.
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4 Replacement Procedures 4.6 LCD Module Assembly Installing the LCD Module Assembly Install the LCD Module Assembly according to the following procedures and Figure 4- 17and 4-18. 1. Place the LCD Module Assembly in the correct position. 2. Secure LCD Module Assembly with four M2.0x5.5x4.5 black Phillips head screws. (▲...
4.7 CPU Cooling Module and Fan 4 Replacement Procedures 4.7 CPU Cooling Module and Fan CAUTION: When removing CPU Cooling Module and Fan, keep following in mind: The CPU Cooling Module can become very hot during operation. Be sure to let it cool down before starting the repair work.
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4 Replacement Procedures 4.7 CPU Cooling Module and Fan Figure 4-20 Applying silicon grease SATELLITE PRO C40-J/C50-J Maintenance Manual 4-19...
4.8 4.8 System Board 4 Replacement Procedures System Board Removing System Board Remove System Board according to the following procedures and Figures 4-21. 1. Disconnect the following cable from the connector on System Board: - Speaker cable from SPK. - LCD cable from CN6. - IO Board cable from CON19 - Touch Pad cable from TPCON1.
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4 Replacement Procedures0.8 4.8 System Board Install System Board according to the following procedures and Figures 4-21. 1. Place System Board in correct position. 2. Securing System Board with four M2.0x3.0x4.5and one M2.0x2.5x5.0 black Phillips head screw. ( ▲ mark portions) 3.
4.9 IO Board 4 Replacement Procedures 4.9 IO Board Removing IO Board Remove IO Board according to the following procedures and Figures 4-23. 1. Disconnect the following cable from the connector on IO Board: - IO Board cable from JDB1 2.
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4 Replacement Procedures 4.9 IO board Install IO Board according to the following procedures and Figures 4-23. 1. Place IO Board in correct position. 2. Securing IO Board with three M2.0x3.0x4.5 black Phillips head screw. 3. Connect following cable to the connector on System Board: -IO Board cable from JDB1 4.
4.10 Speaker 4 Replacement Procedures 4.10 Speaker Removing Speaker Remove Speake according to the following procedures and Figure 4-25. 1. Disconnect Speaker cable from SPK on system board. 2. Remove left and right Speaker. Figure 4-25 Removing Speaker 4-24 Maintenance Manual SATELLITE PRO C40-J/C50-J...
4 Replacement Procedures 4.10 Speaker Installing Speaker Install Speaker according to the following procedures and Figure 4-25. 1. Place speaker in correct position. 2. Connect speaker cable to SPK on system board SATELLITE PRO C40-J/C50-J Maintenance Manual 4-25...
4.11 4.11 LCD Module Mask 4 Replacement Procedures 4.11 LCD Module Mask NOTE: This chapter is only for Non-Touch SKU. We provide Touch Panel Assembly for Touch SKU. Remove the LCD Module Mask Removing the LCD Module Mask according to the following procedures and Figure 4-11 &...
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4.11 4.11 LCD Module Mask 4 Replacement Procedures Installing the LCD Module Mask Install the LCD Module Mask according to the following procedures and Figure 4-27 & 4-28. 1. Install the LCD Module Mask and follow step 3, 2 & 1 to press & lock the latches. 2.
4 Replacement Procedures 4.12 4.12 LCD Panel 4.12 LCD Panel NOTE: Touch SKU will provide the FRU parts as LCD Module Assembly. This chapter only for Non-Touch SKU. NOTE: ICs are fragile. Use extreme care not to apply pressure to the ICs along the edges of the LCD module.
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4.12 4.12 LCD Panel 4 Replacement Procedures Figure 4-29 Removing LCD Panel follow direction 1. Figure 4-30 removing the LCD cable 4-30 Maintenance Manual SATELLITE PRO C40-J/C50-J...
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4 Replacement Procedures 4.12 4.12LCD Panel Installing the LCD Panel NOTE: LCD/FL cable must be carefully peeled away before disconnecting it from the module. Install the LCD Panel according to the following procedures and Figures 4-29and4-30 Installing the LCD panel Install the LCD Panel according to the following procedures.
1 3 C C D M o d u l e 4 Replacement Procedures 4.13 CCD Module NOTE: Touch SKU will provide the FRU parts as LCD Module Assembly. This chapter only for Non-Touch SKU. Removing the CCD Module Remove the CCD Module according to the following procedures and Figure 4-33 1.
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4 Replacement Procedures 4.13 CCD Module Installing the CCD Module Install the CCD Module according to the following procedures and Figure 4-33. 1. Remove CCD Module release paper. 2.Connect LCD cable to CCD module connector. 3.After ripping off FPC release paste FPC into shell LCD cover. 4.Seat the CCD Module in the correct position.
1 4 To u c h p a d Replacement Procedures 4.14 Touch pad Removing Touch pad Remove Touch pad according to the following procedures and Figures 4-35. CAUTION: Do not touch the connectors on Touch pad and in the computer with your bare hands.
4 Replacement Procedures 4.14 Touch pad Installing Touch pad Install Touch pad according to the following procedures and Figures 4-35. 1.Tear off 3MM adhesive release paper 2.Paste the touchpad holder 3.Tear off fingerprint high temperature tape 4.Tilt the touchpad to 45°, put the bottom into the C shell, paste and press 5.Remove the mylar release paper and paste the adhesive CAUTION: Do not touch the connectors on Touch pad and in the computer with your bare hands.
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