Custody Of Products Submitted For Repair; Shipping Back To The Customer - Advantech UBC-222 User Manual

4.4.5

Custody of Products Submitted for Repair

ADVANTECH will retain custody of a product submitted for repair for one month while
it is waiting for return of a signed P/I or payment (A/R). If the customer fails to
respond within such period, ADVANTECH will close the case automatically. ADVAN-
TECH will take reasonable measures to stay in proper contact with the customer dur-
ing this one month period.
4.4.6

Shipping Back to the Customer

The forwarding company for RMA returns from ADVANTECH to customers is
selected by ADVANTECH. Per customer requirement, other express services can be
adopted, such as UPS, FedEx and etc. The customer must bear the extra costs of
such alternative shipment. If you require any special arrangements, please indicate
this when shipping the product to us.
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