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WARRANTY INFORMATION
A. RETURNING WARRANTY CARD(S)
Before any dryer leaves the Dryer factory test area, a warranty card is affixed to the glass of
the main door. These warranty cards are intended to serve the customer in two ways. First, when
Dryer receives the warranty card(s) back from a customer, we mail the appropriate parts manual (at
no charge), to the address indicated on the returned card. Second, we record the individual
installation date and warranty information to better serve you should you file a warranty claim. If a
warranty card did not come with your dryer, contact the Dryer Warranty Department
B. WARRANTY
For a copy of the Dryer commercial warranty covering your particular dryer(s), contact the
Dryer distributor from whom you purchased the equipment and request dryer warranty form. If the
distributor cannot be contacted or is unknown, warranty information can be obtained from the
factory the Dryer Warranty Department
NOTE: Whenever contacting the Dryer factory for warranty information, be sure to have the
dryer(s) model number and serial number available so that your inquiry can be handled
in an expeditious manner.
C. RETURNING WARRANTY PART(S)
All dryer or parts warranty claims or inquires should be addressed to the Dryer Warranty
Department. To expedite processing, the following procedures must be followed:
1.
No parts are to be returned to Dryer without prior written authorization ("Return Material
Authorization") from the factory.
NOTE: An R.M.A. ("Return Material Authorization") is valid for only sixty (60) days from date of
issue.
The R.M.A. issued by the factory / as well as any other correspondence pertaining to the
returned part(s) must be included inside the package with the failed merchandise.
2.
Each part must be tagged with the following information
a.
Model number and serial number of the dryer from which part was removed.
b.
Nature of failure (be specific).
c.
Date of dryer installation.
d.
Date of part failure.
e.
Specify whether the part(s) being returned is for a replacement, a credit, or a refund.
NOTE: If a part is marked for a credit or a refund, the invoice number covering the purchase of the
replacement part must be provided.
NOTE: Warranty tags (Dryer P/N 450064) are available at "no charge" from Dryer upon request.
SECTION 5
WARRANTY INFORMATION
5-1
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