Panasonic AW-UE50WP Operating Instructions Manual page 144

Troubleshooting (continued)
Symptom
The subjects appear distorted
When the flash is fired during
shooting, only the top or bottom of
the screen becomes lighter
The brightness changes cyclically
or the colors change, and horizontal
stripes can be seen passing across
the screen
When fine lines or cyclical patterns
are shot, flickering is seen or
coloring is added to them
Noise occurs in the audio input
IP images
„ „
Symptom
Images are not displayed
The images are blurry
Images are not updated
• Since this camera uses an MOS imaging device, the pickup timing differs slightly
at the top left and bottom right of the screen. This means that if a subject moves
quickly across the front of the camera, it may appear slightly distorted. This is
not a malfunction.
• With a MOS imaging sensor, the pickup timing differs slightly at the top left and
bottom right of the screen. This means that when the flash is fired, the bottom
of the screen will become lighter in the field concerned and the top will become
lighter in the next field.
This is normal and not indicative of any problem.
• These phenomena (flicker) may occur under the illumination produced by
fluorescent lighting, mercury bulbs or other types of discharge tubes.
Try one of the following in this situation:
- Set [Flicker Suppression] in the MENU settings to [On].
- Set the electronic shutter speed to 1/100 in regions with a power supply frequency of
50 Hz, and turn the electronic shutter off in regions with a power supply frequency of
60 Hz.
• This phenomenon occurs because the pixels are arranged systematically on
each image sensor. It is noticeable when the spatial frequency of a subject and
the pixel pitch are brought into proximity so change the camera angle or take
other action.
• The following causes are possible.
- The camera, switching hub, or peripheral devices are not grounded.
- Power lines are running nearby.
- Equipment generating strong electric or magnetic fields (e.g., television and radio
antennas, air conditioning motors, power transformers) are located nearby.
If the problem cannot be resolved via movement of surrounding devices, use a
microphone equipped with an amplifier, or connect an audio output with low output
impedance.
For Windows:
• Is the plug‑in viewer software installed?
→ Install the plug‑in viewer software.
For Windows:
• If [Check for newer versions of stored pages] is not set to [Every time I visit the
webpage] in the temporary Internet file settings, IP images may not appear in the
live screen [Live].
→ Perform the following.
A Select [Tools] - [Internet Options] in Internet Explorer.
B Click the [General] tab, and click the [Settings] button under [Browsing history].
C In the [Temporary Internet Files] dialog box, select the [Every time I visit the
webpage] option under [Check for newer versions of stored pages].
D Click the [OK] button.
• Is the focus properly adjusted?
→ Check the focus adjustment.
• The images may not be updated and other problems may occur depending on
your web browser and its version.
• The images may stop depending on the network congestion, the level of access
to the unit, etc.
• If the IP video settings of the unit were changed, the image display may stop
temporarily.
→ Check the level of access to the unit, and stop any unnecessary access.
Afterward, check the following.
For Windows:
Press the [F5] key on the personal computer's keyboard to request that the settings
be acquired.
For Mac:
Press the [Command] + [R] key on the personal computer's keyboard to request
that the settings be acquired.
144
Cause and solution
Cause and solution
Reference pages
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page 48, page 100
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page 6
Reference pages
page 29
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