Troubleshooting - MATTRESS FIRM POWER BASE 900 Owner's Manual

Troubleshooting

In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
SYMPTOM
The adjustable bed does not respond
when the remote is used. Remote
control LED illuminates and appears to
be normal.
No features or function of the
adjustable bed activate.
Remote control does not work or light up.
SOLUTIONS
•
Make sure the remote control is paired with the
adjustable bed.
•
Check that the power cord is plugged into a working
and grounded electrical outlet. Unplug the power cord
from the outlet. After 30 seconds, plug it back in. Press
any button on the remote control and hold until light
on the remote control illuminates.
• Make sure the remote control is paired with the
adjustable bed.
• Check that the power cord is plugged into a working
and grounded electrical outlet. Unplug the power cord
from the outlet. After 30 seconds, plug it back in. Press
any button on the remote control and hold until light
on the remote control illuminates.
• Check that the surge protection device or electrical
outlet is not defective. Test the outlet by plugging in
another working appliance.
• Check if the remote buttons light up when pressed. If
not, replace the batteries.
• Remove batteries. Leave them out for 30 seconds
before putting them back into the remote control.
• Scratch the terminals inside the remote's battery
compartment with a coin or key.
•
Make sure batteries are properly installed. Follow the
markings on the battery compartment.
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