Troubleshooting - MATTRESS FIRM 500 Owner's Manual

If the adjustable base fails to operate, investigate the symptoms and possible solutions
provided in the chart below:
syMPtoM
Remote control illuminates and appears to be
operable, but will not activate base.
No features of the base will activate.
Remote control will not illuminate.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
Excessive massage motor noise.

troublesHooting

solution
• Verify power cord is plugged into a working, grounded
electrical outlet. A grounded, electrical surge protection
device is recommended. Test outlet by plugging in
another working appliance.
• If the base was operated over the rated duty cycle,
thermal switch opens. Wait 30 minutes before trying
to operate the base. Once the base resumes normal
operation, do not exceed the duty cycle.
• Program the remote control (see Remote Control
Programming section of this manual for programming
procedures).
• Unplug power cord, wait 30 seconds and plug in to
reset electronic components.
• Electrical circuit breaker may be tripped. Check
electrical service breaker box to verify.
• Defective surge protection device or electrical outlet.
Test outlet by plugging in another working appliance.
• Replace batteries in the remote control.
• Base mechanism may be obstructed. Elevate base and
check for obstruction. Remove obstruction.
• Head section may be too close to the wall.
• Headboard may be too close the edge of the mattress.
Verify a 1.5" (38.1mm) to 2" (50.8mm) distance
between headboard brackets and mattress. Adjust if
required.
• Verify headboard brackets were removed during
installation. Remove headboard brackets if still
attached to the underneath side of base.
• If base is located on hard surface flooring, place carpet
pieces or rubber caster cups under each leg or caster
of the base. (See accessory sheet for rubber caster cup
order information.)
• Elevate the head or foot section a short distance (with
the remote control) to realign the lift/lower mechanisms
with the bed support platform.
• Verify that the base is not positioned against a wall,
nightstand, or other object that may cause vibration or
noise.
• If base is installed over a bed frame, verify massage
motors are not causing bed frame (or bed frame
components) to vibrate.
• Verify that headboard attachment hardware is tightened
firmly (if used).
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