Backup Printers; No Printer Output; Printer Alarms - Northern Telecom DMS-100 Series Manual

Backup printers

No printer output

Terminal printer port setup is incorrect
Check that the terminal printer port is setup as explained in the terminal's
installation manual.
Printer setup is incorrect
Verify that the printer setup matches the terminal printer port setting.
Cable connections to the printer are incorrect
Verify that the printer cable used is the correct type for the printer port of the
terminal. If the terminal has a dedicated printer port, it requires an RS232
cable. If the port is DTE, then a null cable is required.
Terminal printer port is defective
Replace the terminal.
Printer is defective
Replace the printer.

Printer alarms

In all conditions in which the printer is disabled, the terminal will freeze and
will not accept any input. If this occurs, check the printer status.
Check the printer for visible and audible alarms. The HP ThinkJet printers
have a small LED to indicate alarms. The LP120 and LA120 both have an
audible and visual alarm. Alarms occur for the following conditions:
Out of paper
Check the paper supply. If the printer is out of paper, then add paper. If the
printer is not out of paper, then the printer requires service.
Paper jam
Check the paper supply and ensure that the paper is feeding correctly. If the
paper does not advance properly, then adjust the paper feed. If the paper
continues to jam, then the printer requires service.
DMS VoiceMail Trouble-locating and alarm-clearing procedures SPM 02
Peripherals and links 8-5