Related Manuals for Northern Telecom Flash Voice Mail Light 2
Summary of Contents for Northern Telecom Flash Voice Mail Light 2
- Page 1 Flash Installation Guide Norstar and Flash are trademarks of Northern Telecom © Copyright Northern Telecom 1999 P0908433 01 Printed in Canada...
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Page 3: Table Of Contents
Table of contents Introduction 1 Models 1 Ports versus channels 1 Before you start 2 Package check list 2 Special parts check list 2 Environment check list 3 Electrical check list 3 Installation check list 3 Installing the module 4 Mounting the module 5 Connecting the module to the KSU 6 Installing the Feature Cartridge 7... - Page 4 Reinstalling Flash 23 Appendix A: Upgrading to Flash 25 Index 27 Flash Installation Guide P0908433 01...
- Page 5 Regulatory information FCC Regulations This equipment complies with FCC Rules and Regulations Part 68 when connected to Norstar Modular Key System Unit. This equipment does not connect directly to the public switched telephone network. DOC Regulations This equipment complies with the Canadian DOC CS-03 Rules and Regulations for connection to the Norstar Key System Unit.
- Page 6 Repair facilities In the event of equipment malfunction, all repairs will be performed by Northern Telecom or by one of its authorized dealers. In the USA: Northern Telecom Inc. Product Service Center 640 Massman Drive Nashville, TN 37210 Tel: 1-800-466-7835 Note: You receive a Repair Authorization number (RA#) when you call the repair center in Nashville.
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Page 7: Introduction
Introduction Flash provides Voice Mail, Automatic Call Distribution (ACD) or both. Flash Voice Mail is a fully automated receptionist service that offers call routing and message taking services. Flash ACD offers call distribution features that ensure callers are routed with the shortest possible delay. This document is intended for an installer of the Flash system and describes how the system should be installed and prepared for operation. -
Page 8: Before You Start
Before you start Read this guide. Make sure all the equipment in the package is accounted for. A Package check list is provided later in this guide. Make sure you have the necessary tools to complete the installation. A Special parts check list is provided later in this guide. Make sure the environment and electrical conditions are met. -
Page 9: Environment Check List
Environment check list The installation area should be: clean, free of dust, dry and well ventilated between 0˚ and 40˚ Celsius non-condensing relative humidity between 5% and 95% at least 4 m (about 13 ft) from any equipment that could produce electromagnetic, radio frequency and electrostatic interferences a wall area approximately 1 m square (about 3 ft sq) within 305 m (1000 ft) of the Norstar KSU... -
Page 10: Installing The Module
Installing the module After you have verified the environment conditions and your equipment, select a location for the module that is close to the KSU, in a place free of traffic. The area should also be free of dampness and dust. IMPORTANT: If you are replacing a StarTalk Mini with a Flash, read Appendix A before proceeding with the installation. -
Page 11: Mounting The Module
Mounting the module You must open the door of the unit before you can mount the module. To mount the module: 1. Position the Flash module next to the KSU and hold it against the plywood backboard. 2. Install a #10 X 2.5 cm (#10 X 1 in) wood screw in the top screw hole, but do not tighten it completely. -
Page 12: Connecting The Module To The Ksu
Figure 3 Installation overview Flash Module Feature Cartridge Norstar Modular KSU Power Supply Distribution Block Connecting the module to the KSU Before you begin, ensure a Norstar station port is available at the distribution block and all line appearances are removed from the Flash DN(s) prior to booting the unit. -
Page 13: Installing The Feature Cartridge
6. Connect one end of the teladapt cord to the station port at the side of the module. Connect the other end to the teladapt jack. If you have a four channel Flash, repeat this procedure for the second teladapt cord. Do not use a teladapt cord longer than 4.5 m (about 14 ft). -
Page 14: Connecting The Power Supply
Connecting the power supply When you connect the power supply, the power to the Flash module is turned To connect the power supply: Open the module door. Locate the module power receptacle. Refer to Figure 2 for the location of the power receptacle. Place the cylindrical connector of the power supply into the slot, and slide the connector into the receptacle. -
Page 15: Initializing Flash
Initializing Flash When you initialize Flash, you are preparing the Flash software for use. You first initialize the Flash system and then you initialize: • Flash Voice Mail Light or • Flash Voice Mail or • Flash ACD or • both Flash Voice Mail and Flash ACD Initializing the Flash system establishes: •... -
Page 16: Determining The Ksu Software Version
Determine the Norstar KSU software version. Determining the KSU software version The KSU software version must be compatible with Flash. For instructions about how to determine the KSU software version, refer to the Norstar Installation Guide for the KSU. The KSU software version display uses a series of letters and numbers to denote the software version. - Page 17 Table 2 KSU Software Version Compatibility KSU Version SP Software Number * Compact Disconnect Supervision English/French SP: 30NSE05 DR5 or greater English/Spanish SP: 30NYE05 DR5 or greater * Compact Non-disconnect English/French SP: 30MJJ21 DR5 or greater English/Spanish SP: 30MKJ21 DR5 or greater * Modular DR5 English/French SP: 30MUL07 DR5 or greater...
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Page 18: Selecting The Feature Code Range
Selecting the Feature Code range There can be two Flash modules installed on a single KSU. To distinguish between the two units, there are two different sets of Feature Codes. Refer to Table 3 to view the two Feature Code ranges. Table 3 Feature Codes Feature Code High Range... -
Page 19: Initializing Flash Voice Mail Light Or Flash Voice Mail
Press OK to use the high Feature Code range. Codes: F980-F989 Press CHNG and then OK if you want to use CHNG the low range of Feature Codes. Initializing Flash Voice Mail Light or Flash Voice Mail When you initialize Flash Voice Mail Light or Flash Voice Mail, you choose the language and group list settings that will be used. - Page 20 Press ENG to use English as your primary Primary lang? language. Press FRE to use French as your primary language. Press SPA to use Spanish as your primary language. Note: Only two of the three languages above will be available; English and either French or Spanish.
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Page 21: Determining The Flash Directory Number (Dn)
Table 4 System Coordinator mailbox number and default password Norstar DN Flash Voice Mail System Coordinator mailbox and length mailbox number default password combination length 120000 1020000 10020000 100020000 1000020000 10000020000 Determining the Flash Directory Number (DN) To determine the Flash DN: ƒ... -
Page 22: Initializing Flash Acd
Initializing Flash ACD To initialize Flash ACD: Enter the System Administration Feature ƒ · ° ‹ Code. The default code is ¤ fl fl ‹ › › Enter (C O N F I G) Pswd: RETRY and press OK. Record the serial number and press OK. SN:xxxxxxxxxxxxx This serial number is required if you are upgrading a system to add Flash ACD to an... -
Page 23: Determining Flash Feature Codes
Press OK. System∫config RETRY∫∫∫∫∫∫∫∫∫ To return to Step 3, press RETRY. When the initial configuration is completed, Configuring... the display shows System Ready and Exit. The display then returns to the Norstar date and time. Determining Flash Feature Codes The Feature Codes for Flash are 980 through 989 or 904 through 913, inclusive. - Page 24 To determine the Flash Feature Codes: ƒ · • ⁄ Press on a Norstar M7310, M7324, or M7410 telephone. ƒ · • fi If you are using the low range of feature codes, press Record the Feature Code for the first feature Leave msg: F9XX NEXT...
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Page 25: Determining The Flash Software Version
Determining the Flash software version To determine the software version of the Flash module: Enter the System Administration Feature ƒ · ° ‹ Code. The default code is Enter the System Coordinator mailbox Log: QUIT RETRY number and password and press OK. Refer to Table 4, “System Coordinator mailbox number and default password,”... -
Page 26: Flash Dn Length
The display should show: Codes: F980-F989 CHNG If the display above appears, choose a Feature Code range and then initialize Flash Voice Mail Light, Flash Voice Mail or Flash ACD using the procedure described earlier in this guide. 3. If the display still shows Inactive feature, disconnect the power cord and check all the wiring for the Flash module. -
Page 27: Connecting A Wallboard To The Flash Module
Connecting a wallboard to the Flash module Connecting and using a wallboard to display call activity is optional if you have Flash ACD. Before you install the wallboard, make sure you have an RS-232 cable. Note: Use these same steps to connect another real-time status device such as a PC to the Flash module. - Page 28 6. To select the type of wallboard you are using as the Real Time status device, refer to the Flash ACD Set Up and Operation Guide. Note: The current version of Flash ACD supports wallboards that are manufactured by Spectrum Corporation. For more information about the wallboard, refer to the Spectrum Corporation documentation.
- Page 29 Reinstalling Flash To change the Feature Code range or Group List availability you may need to reinstall Flash. Important: When you reinstall Flash, all of the configuration programming is erased. To reinstall Flash: Enter the System Administration Feature ƒ · ° ‹ Code.
- Page 30 Flash Installation Guide P0908433 01...
- Page 31 Appendix A: Upgrading to Flash If you are upgrading from another Voice Mail or ACD system to Flash, the codes from the other software may still be stored in the KSU. You must remove the old codes using the External Feature Inquiry utility before installing a Flash module.
- Page 32 Repeat steps 4 to 6 until you have tested all F9XX: xxxxxxxx of the Feature Codes. TEST∫∫BACK∫ NEXT Note: If None Registered appears, all of the Feature Codes have been tested and removed. The External Feature Inquiry utility exits. ® Press to exit the External Feature Inquiry utility.
- Page 33 Index Flash, initializing, 9 Flash, naming, 15 Alternate language, 9 Flash, reinstalling, 23 Anti-static grounding strap, 2 Flash, upgrading, 25 Automatic Call Distribution (ACD), initializing, 16 Group Lists, 9, 14 B1 and B2 channels, 1 Backboard, 2, 5 Humidity, 3 Cautions Initializing, 9 Electrical, 3...
- Page 34 Plywood backboard, 2, 5 Port, naming, 15 Ports vs channels, 1 Ports, voice, 1 Power supply, 8 Prerequisites, 2 Printer, 2 Reinstalling Flash, 23 RS-232 terminal, 2 Screws, 2 Software version, 19 Special parts, 2 Station port, 1 Surge protector, 2 Terminal, RS-232, 2 Upgrading to Flash, 25 Voice channels, 1...
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