To Refund Acredit Card Transaction (Chip Card) - VeriFone VX675 Manual

TO REFUND A
CREDIT CARD
TRANSACTION
(CHIP CARD)
CASHIER
CUSTOMER
» Select New Trans
» Select Refund
» Enter refund password
» Insert chip card into PIN pad with chip facing upwards
» Key in refund amount
» Press Enter (green button)
» Enter PIN if prompted by terminal
N.B. not all cards will prompt for a PIN to be entered.
Leave chip card in reader for the duration of the transaction.
REFUND RECEIPT IS PRINTED
» Tear off Merchant's Copy (to be maintained for 12 months)
» Prompt appears on screen to print Customer Copy: Yes or No
» Press Enter (Yes)
» Customer's receipt is printed
» Customer Copy, together with credit card, to be given to customer
REPUBLIC BANK CREDIT CARD CENTRE – 8