Gateway 200ARC Reference Manual page 97

Help and
Support
For more information
about modem
troubleshooting, click
Start, then click Help
and Support. Type the
keyword modem
troubleshooting in
the Search box, then
click the arrow.
If the modem shares the telephone line
■
with another device, make sure that the
telephone line is not in use (for example,
someone is on the telephone, or another
modem is in use).
Use a different modem cable. Some
■
telephone cables do not meet required
cable standards and may cause problems
with the modem connection.
Shut down and restart your notebook.
■
Run Windows modem diagnostics.
■
To run modem diagnostics:
Close all open programs.
1
Click Start, then click Control
2
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
Click/Double-click the Phone and
3
Modem Options icon, then click
the Modems tab.
Click your modem, then click
4
Properties. The Modem Properties
dialog box opens.
Click the Diagnostic tab, then click
5
Query Modem. If information
about the modem appears, the
modem passed diagnostics. If no
modem information is available, a
white screen appears with no data,
or if you get an error such as port
already open or the modem has
failed to respond, the modem did
not pass diagnostics.
Troubleshooting
91