Page 1 NOTEBOOK REFERENCEGUIDE ®...
Page 3: Table Of Contents
Accessing your online User Guide ......2 Gateway contact information ......2 Contacting Gateway Customer Care .
Page 4 Key types ......... 24 System key combinations .
Page 5 Storing batteries ........86 Cleaning CDs or DVDs ........87 www.gateway.com...
Page 6 Overclocking the processor ......87 Recovering your system ....... 88 Recovering pre-installed software and drivers .
Page 7 Telephone support ........136 Before calling Gateway Customer Care ....136 Appendix A: Legal Information.
Page 8 Contents...
Page 9: Chapter 1: About This Reference
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...
Page 10: About This Guide
About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.
Page 11: Microsoft Certificate Of Authenticity
For more information For more information about your notebook, visit Gateway’s Support page at on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications.
Page 12 CHAPTER 1: About This Reference...
Page 13: Chapter 2: Checking Out Your Notebook
Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel CHAPTER2...
Page 14: Front
CHAPTER 2: Checking Out Your Notebook Front Power indicator Battery charge indicator Component Icon Power indicator Battery charge indicator LCD panel release latch Wireless network switch Wireless network switch LCD panel release latch Description LED on - Notebook is on. ■...
Page 15: Left
Icon Kensington™ lock slot USB ports Ventilation fan DVD drive www.gateway.com Ventilation fan DVD drive Description Secure your notebook to an object by connecting a Kensington cable lock to this slot. Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports.
Page 16: Right
CHAPTER 2: Checking Out Your Notebook Right Memory card reader Express Card slot Headphone jack Microphone jack Component Icon Memory card reader IEEE 1394 port (optional) Express Card slot Headphone jack Microphone jack USB port Ethernet jack IEEE 1394 port Monitor port Ethernet jack eSATA jack...
Page 17: Back
Component Icon Ventilation fan Power connector Modem jack (optional) www.gateway.com Description Plug an HDMI device, such as a high definition television, into this optional jack. For more information, see “Viewing the display on a projector, monitor, or television” on page Connect an external SATA hard drive to this optional jack.
Page 18: Bottom
Slide to unlock the battery. For more information, see “Changing the battery” on page Includes the Customer Care contact information. For more information, see “Gateway contact information” on page The hard drive(s) is (are) located in this bay. For more information, see “Setting up an optional RAID”...
Page 19: Keyboard Area
Component Icon Keyboard Speakers Power button Multimedia panel (optional) Touchpad www.gateway.com Multimedia panel Status indicators Touchpad Fingerprint reader Description Provides all the features of a full-sized, computer keyboard. For more information, see keyboard” on page Provide audio output when headphones or amplified speakers are not plugged in.
Page 20: Lcd Panel
CHAPTER 2: Checking Out Your Notebook Component Icon Fingerprint reader (optional) Status indicators LCD panel Optional microphone Component Icon Microphone (optional) Webcam (optional) Webcam status indicator (optional) Description Provides enhanced security. For more information, see “Using the optional fingerprint reader” on page Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used.
Page 21: Chapter 3: Setting Up And Getting Started
Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the optional dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...
Page 22: Working Safely And Comfortably
Notebook operating temperatures can become quite high, increasing the risk of burns to your legs. Instead, use a laptop desk to protect your legs. • Do not use the notebook on any soft, conforming surface, such as your lap, a blanket, carpet, or a sofa.
Page 23: Setting Up Your Computer Desk And Chair
Avoiding discomfort and injury from repetitive strain • Vary your activities to avoid excessive repetition. • Take breaks to change your position, stretch your muscles, and relieve your eyes. • Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...
Page 24: Connecting The Ac Adapter
Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
Page 25 AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see page “Front” on page 6 for the “Gateway contact information”...
Page 26: Protecting From Power Source Problems
CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook.
Page 27: Connecting The Optional Dial-Up Modem
Do not use the notebook on a bed, sofa, rug, or other similar surface. To start your notebook: Press the latch on the front of your notebook, then lift the LCD panel. www.gateway.com on your notebook. Important The modem will not work with digital or PBX telephone lines.
Page 28 CHAPTER 3: Setting Up and Getting Started Press the power button located above the keyboard. Power button “Changing advanced settings” on page If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account.
Page 29: Waking Up Your Notebook
To put your notebook into hibernation: • Click click Hibernate. The notebook saves your session and shuts down to save power. www.gateway.com (Start), then click +F3.The notebook saves your session and (Start), click the arrow next to the lock icon, then “Changing power modes” on (power).
Page 30: Restarting (Rebooting) Your Notebook
CHAPTER 3: Setting Up and Getting Started To turn off your notebook: • Click click Shut Down. The notebook turns off. Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or...
Page 31: Using The Status Indicators
The status indicators are located below the touchpad. Wireless network Indicator Wireless network Caps lock Num lock DVD drive Hard drive www.gateway.com DVD drive Caps lock Num lock Icon Description LED on - Optional wireless IEEE ■ 802.11 radio is turned on.
Page 32: Using The Keyboard
CHAPTER 3: Setting Up and Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows and function keys for specific system operations. Function keys/ System keys Windows key You can attach an external keyboard to the notebook using a USB port.
Page 33: System Key Combinations
System key combinations When you press the F your notebook performs the action identified by the text or icon on the key. www.gateway.com Icon Description Press these keys to move the cursor to the beginning of a line, to the...
Page 34 CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... To... Toggle the status indicators on or off. For more information, see “Using the status indicators” on page Turn the optional IEEE 802.11 wireless network radio on or off.
Page 35 Press and hold To... , then press this system key... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Page 36 CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... To... Increase the brightness of the display. Decrease the brightness of the display. Increase volume. For more information, see “Adjusting the volume” on page Decrease volume.
Page 37: Using The Optional Fingerprint Reader
TouchStrip Tutorial which teaches you the correct method to use the fingerprint reader. To run the TouchStrip Tutorial: Click click Fingerprint Tutorial. Click Next to proceed through the tutorial. www.gateway.com (Start), , Protector Suite QL, then All Programs...
Page 38: Enrolling Your Fingerprints
CHAPTER 3: Setting Up and Getting Started Enrolling your fingerprints Before you can use the features of the fingerprint reader, you must enroll your fingerprints so your notebook can identify you. To enroll your fingerprints: Click click User Enrollment. The Welcome screen opens. Click Next.
Page 39 If you want to run the TouchStrip Tutorial, leave the Run interactive tutorial check box selected, then click Next. The TouchStrip Tutorial runs. After you have completed the tutorial, the Enrollment screen appears. -OR- If you do not want to run the TouchStrip Tutorial, click to uncheck the Run interactive tutorial check box, then click Next.
Page 40: Using The Fingerprint Control Center
CHAPTER 3: Setting Up and Getting Started Swipe your finger. A sample will be created and is indicated by a fingerprint icon in one of the circles. Repeat step Advanced Security screen appears. Type a password in the Backup password box, type the same password in the Retype password box, then click Next.
Page 41: Using The Password Bank
Web sites so that you can access them without having to re-enter your username and password each time you want to log into the site. The password bank also works with many computer programs that require entering a username and password. www.gateway.com (Start), , Protector Suite QL, then All Programs...
Page 42: Using The Fingerprint Reader Features
CHAPTER 3: Setting Up and Getting Started To create a registration for a Web site: Go to the Web site using your Internet browser. Log in using your user name and password. Swipe your already enrolled finger over the sensor. The fingerprint reader menu opens.
Page 43: Using The Ez Pad Touchpad
Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents.
Page 44 CHAPTER 3: Setting Up and Getting Started You can use the EZ-Pad left and right buttons below the touchpad to select objects. You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse. For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse, touchpad, or pointing device settings”...
Page 45: Using The Optional Multimedia Panel
Move an object on the screen. Using the optional multimedia panel Windows Hotstart Instant On Audio Instant On Video www.gateway.com Capacitive volume control Mute sound Skip ahead Skip back Play/Pause Stop Position the pointer over the object. Quickly...
Page 46 CHAPTER 3: Setting Up and Getting Started Button Description Windows Hotstart—Turns on the notebook (if turned off) and opens Media Center (Windows Vista Home Premium or Windows Vista Ultimate) or Windows Media Player (Windows Vista Home Basic). Important: You can use this button if the notebook is turned on, turned off, or in Sleep or Hibernate mode.
Page 47: Using The Optional Webcam
Using the optional webcam You can use the optional webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips.
Page 48 CHAPTER 3: Setting Up and Getting Started To use the webcam: Click Software, then click Camera Assistant Software. The Camera Assistant Toolbar opens. -OR- Right-click taskbar, then click Show Toolbar. The Camera Assistant Toolbar opens. Button Start camera Effects Properties Settings Help on.
Page 49 Click (Start camera). The Camera Assistant opens. Click one of the following: Button Icon Snapshot Video recording Audio recording Functions Resolution Mute Effects Description Take a picture of what is currently in the preview screen. Create a video recording.
Page 50: Adjusting The Brightness
CHAPTER 3: Setting Up and Getting Started Camera Assistant Toolbar or click Camera Assistant. Internet chat service, see the help for that service. Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see key combinations”...
Page 51 To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -OR- Use the mute and volume control buttons on the keyboard. For more information, see combinations”...
Page 52: Turning Your Wireless Radio On Or Off
Click Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Page 53: Ieee 802.11 Wireless Network Radio
Center window opens, click Turn wireless off. For more information about using your notebook on a wireless network, see “Wireless Ethernet Networking” in your online User Guide www.gateway.com + F2. The wireless status indicator turns on. For (Start), All Programs, Accessories + F2.
Page 54: Bluetooth Radio
CHAPTER 3: Setting Up and Getting Started Disabling the wireless IEEE 802.11 radio You should disable the wireless IEEE 802.11 radio while traveling by airplane to prevent it from being accidently turned on while in flight. To disable the wireless IEEE 802.11 radio: •...
Page 55 To turn the Bluetooth radio off: • Press F + F6. For more information about using your notebook on a Bluetooth Personal Area Network, see “Bluetooth Networking” in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support.
Page 56 CHAPTER 3: Setting Up and Getting Started...
Page 57: Chapter 4: Using Drives And Accessories
Using Drives and Accessories • Using the DVD drive • Setting up an optional RAID • Using the memory card reader • Using an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television CHAPTER4...
Page 58: Using The Dvd Drive
You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...
Page 59: Using A Dvd Drive
Carefully lift on the edges of the disc until it snaps off of the spindle. Push the tray in until it is closed. www.gateway.com Manual eject hole Eject button “Cleaning CDs or DVDs”...
Page 60: Setting Up An Optional Raid
CHAPTER 4: Using Drives and Accessories Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. Setting up an optional RAID About RAID RAID (Redundant Array of Inexpensive/ Independent Disks) lets...
Page 61: Raid 1 For Security
File reading performance (seek time) is increased using the same methods that RAID 0 uses, although writing speed is the same as if writing to a single hard drive. www.gateway.com RAID 1...
Page 62: Preparing Your Notebook For Raid
RAID before your notebook can use it. To enable RAID on your notebook: Start (or restart) your notebook. As soon as your notebook turns on and the Gateway logo appears on the screen, press F2. The BIOS Setup utility opens.
Page 63 To configure RAID: Start (or restart) your notebook. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) While the RAID option screen is open, press C Matrix Storage Manager opens.
Page 64 CHAPTER 4: Using Drives and Accessories • Strip Size—If you have selected RAID 0 select the strip (stripe) value for the array, then press E Defaults: 218 KB for RAID 0. We recommend accepting the default strip value. • Capacity—Type the volume (virtual hard drive) capacity, or use the default capacity, then press maximum capacity with the drives you selected).
Page 65: Getting Help
Type Y to confirm the drive reset. Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) and the Intel Support & Downloads Web site (support.intel.com).
Page 66: Using The Memory Card Reader
CHAPTER 4: Using Drives and Accessories Turn on your notebook. Important For more information about using your eSATA hard drive, see your drive’s documentation. Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook.
Page 67: Using A Memory Card
To insert an Express Card: • Push the card firmly into the Express Card slot, label-side up, until the outer edge of the card is flush with the side of your notebook. www.gateway.com (Start), then click Computer. icon in the taskbar to remove the...
Page 68: Installing A Printer Or Other Peripheral Device
CHAPTER 4: Using Drives and Accessories To remove an Express Card: Turn off your notebook, then go to step 5. -OR- Double-click the remove hardware taskbar. The Safely Remove Hardware dialog box opens. the show hidden icons Click the Express Card name, then click Stop. The Stop a Hardware device dialog box opens.
Page 69: Connecting A Usb Device
Your notebook may have a 4-pin IEEE 1394 port (also known as a Firewire a video camera. Important For more information about using the IEEE 1394 port on your device, see your device’s documentation. www.gateway.com ® ® or i.Link port) for connecting devices such as...
Page 70: Viewing The Display On A Projector, Monitor, Or Television
CHAPTER 4: Using Drives and Accessories To connect your IEEE 1394 device to your notebook: Connect one end of the IEEE 1394 cable to your IEEE 1394 device. Connect the other end of the cable to the optional IEEE 1394 port DVD”...
Page 71 Plug the other end of the VGA cable into the monitor port on your notebook. -OR- Plug the other end of the HDMI cable into the optional HDMI port on your notebook. Turn on your notebook. Plug the projector’s, monitor’s, or television’s power cord into an AC power source and turn it on.
Page 72: Adjusting The Display Properties
CHAPTER 4: Using Drives and Accessories Adjusting the display properties If the image on the projector, monitor, or television does not appear correctly, or if you want to use the display as an extension of your notebook desktop, you should adjust the display properties.
Page 73: Using The Projector Or Monitor For A Presentation
Windows Mobility Center. The Windows Mobility Center window opens. “Using the Windows Mobility Center” in your online User Guide. Click Presentation Settings dialog box opens. www.gateway.com (Start), All Programs, Accessories For more information about the Windows Mobility Center, see (Change presentation settings). The then click...
Page 74 CHAPTER 4: Using Drives and Accessories Adjust properties such as Turn off screen saver and Set the volume to if necessary. Click OK. Click Turn on to turn on the presentation settings. When you are finished giving the presentation, click Turn off to return to your standard notebook settings.
Page 75: Chapter5 Managing Power
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings...
Page 76: Monitoring The Battery Charge
Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design...
Page 77: Changing The Battery
Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.
Page 78: Recalibrating The Battery
Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see information” on page...
Page 79: Extending Battery Life
Use the notebook touchpad instead of an external mouse. • Decrease or mute speaker volume. • Turn off all scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. www.gateway.com For more information about using power plans, see “Changing...
Page 80: Using Alternate Power Sources
• Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives. • Use the CD or DVD drive only when necessary. This drive uses a large amount of power. •...
Page 81: Using Power Saving Modes
• Hybrid Sleep - while your notebook is in Hybrid Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off similar to Sleep mode. The notebook also writes all current memory (RAM) information to the hard drive similar to Hibernate mode.
Page 82: Changing Notebook Power Settings
Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings.
Page 83: Changing Advanced Settings
LCD panel. To change advanced power management settings: Click Windows Mobility Center. The Windows Mobility Center window opens. www.gateway.com (Change power settings). The Select a power Help For more information about changing the power plan, click Start, NTER (Start), All Programs, Accessories...
Page 84 Click plan window opens. Click a setting on the left side of the screen that you want to change. The top three settings are not tied to a power plan. The bottom three settings modify the currently selected power plan. settings, click Start, then click Help and Support.
Page 85: Chapter 6: Traveling With Your Notebook
Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips CHAPTER6...
Page 86: Packing Your Notebook
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all discs, Express Cards, peripheral devices, and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.
Page 87: Radio Frequency Wireless Connections
Contact your network administrator for more information about remote access. • Take extra recordable media for transferring files between computers and backing up files. www.gateway.com for general wireless regulatory For more information about turning your wireless device on or off,...
Page 88: Security
The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.
Page 89: Power
• If your notebook has been exposed to cold temperatures, let it warm to room temperature before turning it on. • Carry proof of ownership or a merchandise passport when traveling internationally. www.gateway.com NTER NTER “Managing Power”...
Page 90 Take your recovery discs in case you need to install an additional driver or software. Gateway Recovery Center. For more information, see software and device driver recovery” on page You can create a Drivers and Applications Recovery disc using the...
Page 91: Chapter 7: Maintaining Your Notebook
Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Overclocking the processor • Recovering your system CHAPTER7...
Page 92: Caring For Your Notebook
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...
Page 93: Cleaning The Exterior
Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. www.gateway.com...
Page 94: Maintaining The Battery
CHAPTER 7: Maintaining Your Notebook Maintaining the battery The life span of a notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you will have to recharge the battery more frequently because it cannot hold a full charge.
Page 95: Cleaning Cds Or Dvds
Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. Select the Advanced menu, then select Extreme CPU Speed. Press the space bar to change the speed of the CPU. Press F10, then type Y to exit BIOS saving changes. www.gateway.com...
Page 96: Recovering Your System
Problem solving may also involve re-installing some or all of the notebook’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your notebook for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.
Page 97: Recovering Pre-Installed Software And Drivers
You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
Page 98 CHAPTER 7: Maintaining Your Notebook To create discs for recovering pre-installed software and drivers: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
Page 99 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see “Recovering pre-installed software and drivers using recovery discs”...
Page 100 CHAPTER 7: Maintaining Your Notebook To recover software that was pre-installed, click Programs, then click Application recovery. - OR - To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. Click the software or driver you want to recover, then click Next.
Page 101 Insert a software and driver recovery disc into the CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and double-click the file Grc_Vista.exe on the disc. The Gateway Recovery...
Page 102: Using Microsoft System Restore
Click Next. If the software or driver is not shown on the list and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points.
Page 103 Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see “Manually creating a restore point” on page Help For more information about using Microsoft System Restore, click Start, then click Help and Support.
Page 104 CHAPTER 7: Maintaining Your Notebook Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your notebook. Manually creating a restore point To manually create a restore point: Click...
Page 105: Recovering Your System To Its Factory Condition
To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your notebook restarts. If you cannot run Windows: Turn on or restart your notebook.
Page 106: Recovering Your System Using The Windows Dvd
CHAPTER 7: Maintaining Your Notebook To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. will be automatically backed up to c:\backup. - OR - To perform a full factory recovery without data backup, click Full factory recovery, then click Next.
Page 107 When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. Press the arrow keys to select the drive containing the Windows DVD, then press E instructions.
Page 108 CHAPTER 7: Maintaining Your Notebook...
Page 109: Chapter 8: Upgrading Your Notebook
Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing a hard drive kit CHAPTER8...
Page 110: Preventing Static Electricity Discharge
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.
Page 111: Adding Or Replacing Memory Modules
Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
Page 112 CHAPTER 8: Upgrading Your Notebook Loosen the memory bay cover screws (these screws cannot be removed). Screw Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch. If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward.
Page 113 Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.
Page 114: Replacing A Hard Drive Kit
To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see “Recovering pre-installed software and drivers using recovery discs” on page Back up any data you want to transfer to the new hard drive.
Page 115 Turn your notebook over so the bottom is facing up, then remove the battery. For more information, see “Changing the battery” on page Loosen the hard drive bay cover screws (these screws cannot be removed). Screw Use the thumb notch to lift the hard drive bay cover, then remove it.
Page 116 CHAPTER 8: Upgrading Your Notebook Using the plastic tab, slide the old hard drive, then remove it. If your new hard drive already includes the hard drive bracket, go to step 16. -OR- If you need to move the hard drive bracket from your old hard drive to your new hard drive, go to step 12.
Page 117 Remove the screws that secure the hard drive to the hard drive bracket. Screw Screw Remove the bracket from the old drive. Insert the new drive label side up onto the bracket so the screw holes line up. Screw...
Page 118 CHAPTER 8: Upgrading Your Notebook Replace the screws that secure the bracket to the drive. Slide the new hard drive kit into your notebook. Replace the cover, then tighten the screws. Insert the battery, then turn your notebook over. Connect the power adapter, modem cable, and network cable.
Page 119: Chapter9 Troubleshooting
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...
Page 120: Safety Guidelines
Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, see “Preventing static electricity discharge”...
Page 121: Troubleshooting
Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.
Page 122: Display
You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again. • Not all diskettes are IBM-compatible.
Page 123: Dvd Drives
If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
Page 124 • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems.
Page 125: Ethernet
Recycle Bin has been emptied, the file cannot be restored. then click Help and Support. Type the keyword System Restore in the Search Help box, then press E www.gateway.com “Using the DVD drive” on page Caution If a file was deleted while holding down the S...
Page 126: Fingerprint Reader
Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using the correct method for swiping your finger. For more information, see the TouchStrip Tutorial” on page • Make sure that you are using a finger that you have enrolled.
Page 127: Internet
(ISP) is set up correctly. Contact your ISP technical support for help. connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search Help box, then press NTER www.gateway.com “Back” on page “Right” on page 125. Help For more information about troubleshooting Internet 106.
Page 128: Keyboard
You see an “Unable to locate host” message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL.
Page 129: Media Center
Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
Page 130 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from Gateway. quality. A poor cable connection can lower video quality. •...
Page 131 VGA or an HDMI display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...
Page 132: Memory
You want to know whether you can burn videos that were recorded in Media Center mode to a DVD • Yes, you can. The Media Center saves recorded videos in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software, such as Power2Go, and with the Media Center itself.
Page 133: Memory Card Reader
Help and Support. Type the keyword dialing in the Search Help box, then press E www.gateway.com Help For more information about dialing properties, click Start, then NTER “Right” on page...
Page 134 To check the dialing properties: Click Panel window opens. Click Hardware and Sound. Click the Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Dialing Rules tab. Click the location from which you are dialing, then click Edit.
Page 135 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program.
Page 136: Mouse
Click Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Modems tab. Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.
Page 137: Networks (Wired)
0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. www.gateway.com NTER “Right” on page...
Page 138 Your wired Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).
Page 139: Networks (Wireless)
If your access point uses WEP, go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys. www.gateway.com Important Note any antenna placement constraints in the access point user (Start), right-click Network, then click...
Page 140 You are in a wireless network, but no available networks are listed in the Connect to a network dialog box • If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network’s information into the wireless utility.
Page 141: Passwords
You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. Power Your notebook is not working on AC power •...
Page 142: Printer
Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Help box, then press E The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press.
Page 143: Sound
Make sure that Mute controls are turned off. Status indicators The status indicators are not functioning • Make sure the status indicators are turned on. Press +F1 to toggle the indicators. www.gateway.com NTER “Adjusting the volume” on page “Adjusting the volume” on page...
Page 144: Touchpad
Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.
Page 145 If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 146 CHAPTER 9: Troubleshooting...
Page 147: Appendixa Legal Information
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
Page 148 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.
Page 149: Replacement Parts And Accessories
• The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.
Page 150: United States Of America
Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
Page 151 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
Page 152 Warning This product contains chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. Mercury Warning Warning THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW.
Page 153 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
Page 154: Japanese Modem Notice
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.
Page 155: Environmental Information
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Page 156 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 157: Index
Index AC adapter connecting connector international adapters accessories safety precautions acoustic handset coupler application key arrow keys audio adjusting volume back button headphone jack microphone jack muting next button pause button play button stop button troubleshooting volume down button volume up button audio CD cleaning inserting...
Page 158 connecting troubleshooting camera See digital camera See digital video camera Camera Assistant Camera Assistant Toolbar Capacitive volume control Caps Lock indicator cards Express Card slot inserting Express Card inserting memory card memory card slot memory cards supported removing Express Card removing memory card slots troubleshooting Express...
Page 159 User Guide www.gateway.com double-clicking dragging drivers recovery discs re-installing drives DVD/CD-RW DVD±RW hard drive HD DVD identifying drive types multi-format DVD±RW replacing hard drive...
Page 160 Firewire port Fn key Index folders opening function keys Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software hard drive indicator installing replacing troubleshooting HDMI (TV) out jack HDMI port headphone jack...
Page 161 USB port keys application arrow brightness directional function Hybrid Sleep LCD brightness LCD/CRT navigation numeric keypad Sleep www.gateway.com system system key combinations toggle display Windows wireless Ethernet labels Microsoft Certificate of model number serial number latch battery LCD panel release...
Page 162 removing card troubleshooting using microphone built-in jack Microsoft Certificate of Authenticity model number modem cable connecting dial-up international adapter jack (dial-up) troubleshooting monitor adding external color quality port screen resolution troubleshooting external using using external mouse connecting troubleshooting USB port moving pointer screen objects...
Page 163 RAID 0 RAID 1 See memory rebooting notebook recalibrating battery recharging battery recovering defaults drivers programs software system Windows with Gateway Recovery with Windows DVD with Windows System recovery discs creating drivers programs software using status Center Restore...
Page 164 Recycle Bin deleting files emptying regional code re-installing defaults drivers programs software Windows with Gateway Recovery Center with Windows DVD with Windows System Restore replacing See installing resetting notebook restarting notebook restoring defaults drivers programs software system Windows with Gateway Recovery...
Page 165 Support tips before contacting telephone acoustic handset coupler line protector line tester telephone support television www.gateway.com HDMI out jack playing DVD on viewing display on touchpad buttons clicking double-clicking dragging screen objects locating moving pointer moving screen objects...
Page 166 screen area screen resolution sound status indicators technical support telephone support touchpad video Web site connection speed wired Ethernet wireless Ethernet wireless network turning off Bluetooth notebook wireless Ethernet wireless network turning on Bluetooth notebook wireless Ethernet wireless network TV out (HDMI) jack upgrading connecting device port...
Page 168 MAN GODZILLA HW REF GDE R1 5/08...

This manual is also suitable for:

P-172x P-6313 P-6317 P-6828h P-6829h P-6832 ... Show all

Gateway P-172 Reference Manual

Chapter 1: About this Reference

Chapter 2: Checking out Your Notebook

Chapter 3: Setting up and Getting Started

Chapter 4: Using Drives and Accessories

CHAPTER5 Managing Power

Chapter 6: Traveling with Your Notebook

Chapter 7: Maintaining Your Notebook

Chapter 8: Upgrading Your Notebook

CHAPTER9 Troubleshooting

APPENDIXA Legal Information

Appendix A: Legal Information

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Gateway P-172

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Table of Contents