Safety Guidelines; First Steps - Gateway 300X User Manual

Chapter 6: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:
Never remove your computer case cover while your computer is turned on and
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while the modem cable, network cable, and power cord are connected.
Make sure that you are correctly grounded before accessing internal components.
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For more information about preventing damage from static electricity, see
"Preventing static electricity discharge" on page
Warning

First steps

If you have problems with your computer, try these things first:
Make sure that the AC power adapter is connected to your computer and an
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AC outlet and that the AC outlet is supplying power.
If you use a power strip or surge protector, make sure that it is turned on.
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If a peripheral device (such as a keyboard or mouse) does not work, make sure that
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all connections are secure.
Make sure that your hard drive is not full.
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If an error message appears on the screen, write down the exact message. The
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message may help Gateway Customer Care in diagnosing and fixing the problem.
If you added or removed peripheral devices, review the installation procedures you
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performed and make sure that you followed each instruction.
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If an error occurs in a program, see the program's printed documentation or the
online help.
Help and
Support
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To avoid bodily injury, do not attempt to troubleshoot your computer problem if:
Power cords or plugs are damaged
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Liquid has been spilled into your computer
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Your computer was dropped
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The case was damaged
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Instead, unplug your computer and contact a qualified computer technician.
For more information about troubleshooting, click Start, then click
Help and Support. Type the keyword troubleshooting in the
Search box
www.gateway.com
50.
, then click the arrow.