Mitel 6867i User Manual page 104

6867i User Guide for Clearspan
CODE NAME
*33 Directed Call
Pick-up with
Barge-in
*55 Directed Voice Mail
Transfer
*80 Diversion Inhibitor
*78 Do Not Disturb
Activation
*79 Do Not Disturb
Deactivation
#83 Escalate Call
Supervision
*22 Flash Call Hold
#72 Forced Forwarding
Activation
#73 Forced Forwarding
Deactivation
#58 Group Call Park
#82 Initiate Silent
Monitoring
*66 Last Number Redial
*96 Legacy Automatic
Callback Invocation
#96 Legacy Automatic
Callback
Cancellation
*12 Location Control
Activation
95 | Mitel
DEFINITION
Dials an allowed prefix, followed by the assigned code and an
extension to either pick up a ringing call in the user's group or to
join an ongoing call with someone in the group.
Transfers a caller on hold to voice mail.
Prevents redirection services from being activated on the
terminating side of an unanswered call.
Activates the Do Not Disturb service. When the service is active,
the user's phone does not ring and all calls receive busy
treatment, such as a voice message.
Turns off the Do Not Disturb service.
Call center agents can use this code to escalate calls to a
supervisor. A supervisor who is not on a call and who does not
have the Do Not Disturb service enabled is considered available
and the call is routed to that supervisor. The caller is put on hold
by the agent when the escalation to the supervisor is initiated.
The feature access code is available to agents with Call Center –
Standard or Call Center – Premium service assigned.
Places a call on hold with the flash hook to place another call.
Users can toggle between the two calls by pressing the
flash-hook.
Activates forced forwarding for a call center queue.
Deactivates forced forwarding for a call center queue.
Hunts for the first available user in the assigned call park group
and parks the call there.
A supervisor can use this code to silently listen in on a call
handled by an agent that they are monitoring.
This feature access code is available to supervisors with the Call
Center Monitoring service assigned.
Dials the most recently dialed phone number called from the
user's extension.
Allows users to camp on a busy called party. When the user dials
the feature access code after a call to a busy destination, a
callback request is created and the user is automatically called
back when the called party hangs up.
Cancels all active Legacy Automatic Callback requests.
Allows users to activate a location. The feature access code has
to be dialed from the location to activate. This feature can be used
from a Shared Call Appearance alternate location or a Clearspan
Anywhere location.