Access The Customer's System Via Support Mode; Turn On Support Mode Dialog Box; Port Number And Password For Support; Virtual Office Sign-In Page - Lenovo ThinkAgile CP Part Replacement And Component Maintenance Procedures

Step 2. A dialog box appears on screen. Click theTurn On Support Mode button.
Figure 6. Turn On Support Mode dialog box
Step 3. After a few seconds, the interconnect switch port number and password information displays at the
top of the Cloud Controller screen. The Lenovo ThinkAgile Advantage Support agent records the
port number and password to use in the remote connection.
Figure 7. Port number and password for Support Mode connection

Access the customer's system via Support Mode

Follow this procedure to gain access to the customer's system via Support Mode.
Step 1. SSH into the proxy server (tacp-proxy.cp.lenovo.com) using a valid Support ID.
For example:
Note: marc.lavergne is an example Support ID in the following:
Figure 8. Virtual Office sign-in page
Step 2. The SSH session CLI displays. Enter the following command:
s s s s h h - - p p [ [ u u s s e e r r ' ' s s p p o o r r t t n n u u m m b b e e r r ] ] c c l l d d t t x x _ _ s s u u p p p p o o r r t t @ @ l l o o c c a a l l h h o o s s t t
where the user's port number is the number shown in the user's Cloud Controller Support Mode
screen.
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ThinkAgile CP Part Replacement and Component Maintenance Procedures