Page 1 ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide Machine Types: 7Y41, 7Y42, 7Y57, 7D7W, 7D7U, 7D7V...
Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your system, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Seventh Edition (April 2023) ©...
Page 4 Index ....123 Running system installation diagnostics ..Running system panic diagnostics ..102 ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 5: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2019, 2023...
Page 6 Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 7: Chapter 1. Introduction
• For models with 24 drive bays in the front: 27.6 kg (60.85 lb) Processor Two 64 bit 12-core 1.5 GHz processors DIMM • Total capacity: 64 GB • Four 16 GB DIMMs • NVRAM/NVMEM used capacity: 8 GB © Copyright Lenovo 2019, 2023...
Page 8 – Operating: 8%–90% – Storage or shipping: 10%–95% • Maximum altitude: – Operating: 3048 m (10000 ft) – Storage: 12 192 m (40000 ft) – Shipping: 12 192 m (39 989.8 ft) ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 9: Management Software
Tech Tips Lenovo continually updates the support website with the latest tips and techniques that you can use to solve issues that you might have with your system. These Tech Tips (also called retain tips or service bulletins) provide procedures to work around issues related to the operation of your system.
Page 10 ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 11: Chapter 2. System Components
The chassis location LED is manually activated to help locating the Chassis location LED Solid blue or (front) blinking blue chassis. The chassis location LED is not activated. Number displayed Display the shelf ID. Shelf ID digital display © Copyright Lenovo 2019, 2023...
Page 12: Rear View
Hot-swap drive bays (12/24) Drive activity LED Drive status LED Rear view The rear of the system provides access to several connectors and components, including the power supplies and various connectors. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 13: Rear View Leds
Rear view – type 1 Figure 4. Rear view – type 1 Table 4. Components on the rear of the system MiniSAS HD ports (4) SFP+ Ethernet ports (4) UTA2 SFP+ ports (8) Micro-B USB console ports (2) RJ45 console ports (2) Host USB Type-A connectors (2) RJ45 management ports (2) Power supply buttons (2)
Page 14 SFP+ Ethernet port attention LED (4) RJ45 10 GbE host port link LED (8) RJ45 10 GbE host port activity LED (8) Controller activity LED (2) Controller attention LED (2) Controller location LED (2) NVRAM LED ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 15 Table 7. LEDs on the rear of the system (continued) RJ45 management port link LED (2) RJ45 management port activity LED (2) Power supply attention LED (2) AC power good LED (2) MiniSAS HD port LEDs Each MiniSAS HD port has two status LEDs. Description Status LED Color...
Page 16 No AC power is present or power supply is failed. None AC power is present. AC power good LED Description Status Color Green AC power is present and good. None AC power is not detected. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 17: Chapter 3. Rail Kit Installation Instructions
Before you begin, verify that you have the correct rail type by examining the PN label located on the rail (PN: SM17A38397). Installing Rail to square-hole four-post rack © Copyright Lenovo 2019, 2023...
Page 18: Dm/De Series 2U12 Rail Kit Installation
• Round-head M5 screws pre-installed in rails, qty 2 • Alignment screws Verify that you have the correct rail type by examining the PN label located on the outer box for the following: • Four-Post: SM17A38396 ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 19 The kit includes the following types of screws: Type of hardware Description Quantity Flat-head M5 screw; 14 You use six M5 screws for attaching the rails to mm long the rack, and two M5 screws for attaching the brackets at the back of the enclosure to the brackets at the back of the rails.
Page 20 Secure the enclosure to the front of the rack and rails by inserting two round-head M5 screws through the mounting brackets (pre-installed on either side of the front of the enclosure), the holes on the rack, and the holes on the front of rails. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 21 Step 6. Secure the enclosure to the back of the rails by inserting two M5 screws through the brackets at the enclosure and the rail kit bracket. Step 7. If applicable, replace the shelf end caps or the system bezel. Step 8.
Page 22 ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 23: Chapter 4. System Installation And Setup
To install your system, you need to create an account, register the system, and get license keys. You also need to inventory the appropriate number and type of cables for your system and collect specific network information. Before you begin © Copyright Lenovo 2019, 2023...
Page 24: Installing The Hardware
Make a note of the number and types of cables you received. The following table identifies the types of cables you might receive. If you receive a cable not listed in the table, refer to the Lenovo Press to locate the cable and identify its use.
Page 25: Cabling A Two-Controller Switchless Cluster, Unified Network Configuration
Step 3. Attach cable management devices (as shown). Step 4. Place the bezel on the front of the system. Cabling a two-controller switchless cluster, unified network configuration Management network, UTA2 data network, and management ports on the controllers are connected to switches.
Page 26: Cabling A Two-Controller Switchless Cluster, Ethernet Network Configuration
Cable your system using the following steps: Note: As you insert the connector, you should feel it click into place; if you do not feel it click, remove it, turn it around and try again. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 27: Cabling A Switched Cluster, Ethernet Network
To cluster switches To data network To management switches network switches Step Perform on each controller Ports used Cable the cluster interconnect ports to the cluster interconnect • e0a switches. • e0b • e0c and e0d Cable the UTA2 data ports to the data network switches. •...
Page 28: Cabling Controllers To Drive Shelves
“Completing system setup and configuration” on page Cabling storage on an HA pair with external drive shelves You must cable the shelf-to-shelf connections, and then cable both controllers to the drive shelves. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 29: Completing System Setup And Configuration
Step 1. Cable the HA pair with external drive shelves using the following steps: IOMA IOMB IOM12 IOM12 LN K LN K LN K LN K LN K LN K LN K LN K First shelf 1 1 1 IOM12 IOM12 LN K LN K...
Page 30 Plug the power cords into the power supplies, and then connect them to power sources on different circuits. Step 4. Turn on the power switches to both controllers. Step 5. Set the console port on the client to 115,200 baud with N-8-1. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 31 Note: See your client's online help for how to configure the console port. Step 6. Assign an initial controller management IP address to one of the controllers. Then... If the management network has DHCP... Configured Record the IP address assigned to the new controller modules.
Page 32 ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 33: Chapter 5. Hardware Replacement Procedures
For example, the following illustration shows a disk drive with the release button located on the left of the disk drive face. The cam handle on the disk drive springs open partially and the disk drive releases from the midplane. © Copyright Lenovo 2019, 2023...
Page 34: Replacing The Caching Module
If you are replacing another disk drive, repeat Steps 1 through 7. Step 9. Reinstall the bezel. Step 10. Return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Contact technical support at if you need the RMA number or additional help Lenovo Data Center Support with the replacement procedure.
Page 35: Shutting Down The Degraded Controller
Shutting down the degraded controller You can shut down or take over the degraded controller using different procedures, depending on the storage system hardware configuration. Shutting down the controller To shut down the degraded controller, you must determine the status of the node and, if necessary, take over the node so that the healthy node continues to serve data from the degraded controller storage.
Page 36: Opening The System
Loosen the hook and loop strap binding the cables to the cable management device, and then unplug the system cables and SFPs (if needed) from the controller module, keeping track of where ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 37 the cables were connected. Leave the cables in the cable management device so that when you reinstall the cable management device, the cables are organized. Step 3. Remove and set aside the cable management devices from the left and right sides of the controller module.
Page 38: Replacing A Caching Module
If you are not already grounded, properly ground yourself. Step 2. Locate the caching module at the rear of the controller module and remove it. Press the release tab. Remove the heatsink. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 39: Reinstalling The Controller Module
Step 3. Gently pull the caching module straight out of the housing. Step 4. Insert the new caching module in the controller, and then align the edges of the caching module with the socket housing and gently push it into the socket. Step 5.
Page 40: Running System-Level Diagnostics
System-level diagnostics returns you to the prompt if there are no test failures, or lists the full status of failures resulting from testing the component. Step 4. Proceed based on the result of the preceding step: ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 41 If the system-level diagnostics tests... Then... Were completed without any failures 1. Clear the status logs: sldiag device clearstatus 2. Verify that the log was cleared: sldiag device status The following default response is displayed: SLDIAG: No log messages are present.
Page 42: Completing The Replacement Process
Completing the replacement process After you replace the part, you can return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Contact technical support at Lenovo Data Center Support if you need the RMA number or additional help with the replacement procedure.
Page 43: Shutting Down The Degraded Controller
Shutting down the degraded controller You can shut down or take over the degraded controller using different procedures, depending on the storage system hardware configuration. Shutting down the controller To shut down the degraded controller, you must determine the status of the controller and, if necessary, take over that controller so that the healthy controller continues to serve data for the degraded controller’s storage.
Page 44: Opening The System
Leave the cables in the cable management device so that when you reinstall the cable management device, the cables are organized. Step 3. Remove and set aside the cable management devices from the left and right sides of the controller module. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 45 Step 4. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis. Step 5. Turn the controller module over and place it on a flat, stable surface.
Page 46: Replacing The Nvmem Battery
– If the LED is on and power is on, unwritten data is stored on NVMEM. This typically occurs during an uncontrolled shutdown after ONTAP has successfully booted. Step 3. Locate the NVMEM battery in the controller module. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 47: Reinstalling The Controller Module
Step 4. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket, and then unplug the battery cable from the socket. Step 5. Remove the battery from the controller module and set it aside. Step 6.
Page 48: Running System-Level Diagnostics
System-level diagnostics returns you to the prompt if there are no test failures, or lists the full status of failures resulting from testing the component. Step 5. Proceed based on the result of the preceding step: ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 49: Completing The Replacement Process
9. Rerun the system-level diagnostic test. Completing the replacement process After you replace the part, you can return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Contact technical support at if you need the RMA number or Lenovo Data Center Support additional help with the replacement procedure.
Page 50: Swapping Out A Power Supply
Attention: Do not use excessive force when sliding the power supply into the system. You can damage the connector. Step 8. Close the cam handle so that the latch clicks into the locked position and the power supply is fully seated. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 51: Workflow Diagram
This diagram shows the workflow of the power supply replacement procedure for a system. Completing the replacement process After you replace the part, you can return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Contact technical support at...
Page 52: Workflow Diagram
Workflow diagram This diagram shows the workflow of the controller module replacement procedure for a system. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 53: Shutting Down The Degraded Controller
Shutting down the degraded controller You can shut down or take over the degraded controller using different procedures, depending on the storage system hardware configuration. Shutting down the controller To shut down the degraded controller, you must determine the status of the controller and, if necessary, take over that controller so that the healthy controller continues to serve data for the degraded controller’s storage.
Page 54: Replacing The Controller Module Hardware
To replace the controller module hardware, you must remove the degraded controller, move FRU components to the replacement controller module, install the replacement controller module in the chassis, and then boot the system to Maintenance mode. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 55 Opening the system To replace the controller module, you must first remove the old controller module from the chassis. About this task A video for this task is available at: • YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-Atzbq4KHJgYQHkA9FCH0-m Step 1. If you are not already grounded, properly ground yourself. Step 2.
Page 56 Turn the controller module over and place it on a flat, stable surface. Step 7. Open the cover by sliding in the blue tabs to release the cover, and then swing the cover up and open. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 57 Moving the NVMEM battery To move the NVMEM battery from the old controller module to the new controller module, you must perform a specific sequence of steps. About this task A video for this task is available at: • YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-Atzbq4KHJgYQHkA9FCH0-m Step 1.
Page 58 About this task A video for this task is available at: • YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-Atzbq4KHJgYQHkA9FCH0-m Step 1. Locate the boot media using the following illustration or the FRU map on the controller module: ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 59 Step 2. Press the blue button on the boot media housing to release the boot media from its housing, and then gently pull it straight out of the boot media socket. Note: Do not twist or pull the boot media straight up, because this could damage the socket or the boot media.
Page 60 All other components in the storage system must be functioning properly; if not, you must contact technical support. About this task A video for this task is available at: ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 61 • YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-Atzbq4KHJgYQHkA9FCH0-m Step 1. Locate the caching module at the rear of the controller module and remove it. Press the release tab. Remove the heatsink. Step 2. Gently pull the caching module straight out of the housing. Step 3. Insert the new caching module in the controller, and then align the edges of the caching module with the socket housing and gently push it into the socket.
Page 62: Restoring And Verifying The System
Restoring and verifying the system configuration After completing the hardware replacement and booting to Maintenance mode, you verify the low-level system configuration of the replacement controller and reconfigure system settings as necessary. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 63 Verifying and setting the HA state of the controller module You must verify the state of the controller module and, if necessary, update the state to match your system configuration. Step 1. In Maintenance mode from the new controller module, verify that all components display the same state: ha-config show If your system is in...
Page 64 • sas is a Serial Attached SCSI device not connected to a disk shelf. Step 4. Run diagnostics for each component from the maintenance menu. For example: sldiag device status -dev nvmem -long -state failed ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 65 If you want to run diagnostic tests on... Then... Individual components 1. Clear the status logs: sldiag device clearstatus 2. Display the available tests for the selected devices: sldiag device show -dev dev_name dev_name can be any one of the ports and devices identified in the preceding step.
Page 66: Completing System Restoration
Completing system restoration To complete the replacement procedure and restore your system to full operation, you must recable the storage, confirm disk reassignment, restore the Lenovo Storage Encryption configuration (if necessary), and install licenses for the new controller. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 67 Recabling the system After running diagnostics, you must recable the controller module's storage and network connections. Step 1. Recable the system. Step 2. Verify that the cabling is correct. Reassigning disks If the storage system is in an HA pair, the system ID of the new controller module is automatically assigned to the disks when the giveback occurs at the end of the procedure.
Page 68 The output from the command should not include the System ID storage failover show changed on partner message. Step 6. Verify that the expected volumes are present for each controller: vol show -node node-name ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 69 If you did not receive the email with the license keys within 30 days, contact technical support. Step 1. If you need to retrieve the license keys, obtain the replacement license keys on Lenovo Features on Demand. For details, refer to DM Series Premium Feature Key Procedure.
Page 70: Completing The Replacement Process
Exit admin privilege. Completing the replacement process After you replace the part, you can return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Contact technical support at if you need the RMA number or Lenovo Data Center Support additional help with the replacement procedure.
Page 71: Shutting Down The Degraded Controller
Shutting down the degraded controller You can shut down or take over the degraded controller using different procedures, depending on the storage system hardware configuration. Shutting down the controller To shut down the degraded controller, you must determine the status of the controller and, if necessary, take over that controller so that the healthy controller continues to serve data for the degraded controller’s storage.
Page 72: Opening The System
Leave the cables in the cable management device so that when you reinstall the cable management device, the cables are organized. Step 3. Remove and set aside the cable management devices from the left and right sides of the controller module. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 73 Step 4. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis. Step 5. Turn the controller module over and place it on a flat, stable surface.
Page 74: Replacing The Dimms
Locate the battery, press the clip on the face of the battery plug to release the lock clip from the plug socket, and then unplug the battery cable from the socket. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 75 Confirm that the NVMEM LED is no longer lit. Reconnect the battery connector. Step 5. Return to step 2 of this procedure to recheck the NVMEM LED. Step 6. Locate the DIMMs on your controller module. Note: Verify that each DIMM is operating properly using the LED states. Step 7.
Page 76: Reinstalling The Controller Module
Note: Do not completely insert the controller module in the chassis until instructed to do so. Step 4. Recable the system, as needed. If you removed the media converters (SFPs), remember to reinstall them if you are using fiber optic cables. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 77: Running System-Level Diagnostics
Step 5. Complete the reinstallation of the controller module by performing these steps: The controller module begins to boot as soon as it is fully seated in the chassis. Be prepared to interrupt the boot process. 1. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position.
Page 78 7. Exit Maintenance mode by entering the following command: halt After you issue the command, wait until the system stops at the LOADER prompt. 8. Rerun the system-level diagnostic test. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 79: Completing The Replacement Process
Completing the replacement process After you replace the part, you can return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Contact technical support at Lenovo Data Center Support if you need the RMA number or additional help with the replacement procedure.
Page 80: Opening The System
Leave the cables in the cable management device so that when you reinstall the cable management device, the cables are organized. Step 3. Remove and set aside the cable management devices from the left and right sides of the controller module. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 81 Step 4. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis. Step 5. Turn the controller module over and place it on a flat, stable surface.
Page 82: Replacing The Boot Media
• YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-Atzbq4KHJgYQHkA9FCH0-m Step 1. If you are not already grounded, properly ground yourself. Step 2. Locate the boot media using the following illustration or the FRU map on the controller module: ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 83: Transferring The Boot Image To The Boot
• A copy of the same image version of ONTAP as what the degraded controller was running. You can download the appropriate image from the Lenovo Data Center Support Site. • If your system is an HA pair, you must have a network connection.
Page 84 2. Reboot the system when prompted by the system. 3. Select the Update flash from backup config (sync flash) option from the displayed menu.If you are prompted to continue with the update, press ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 85: Completing The Replacement Process
Completing the replacement process After you replace the part, you can return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Contact technical support at if you need the RMA number or Lenovo Data Center Support additional help with the replacement procedure.
Page 86: Workflow Diagram
To shut down the degraded controller, you must determine the status of the controller and, if necessary, take over that controller so that the healthy controller continues to serve data for the degraded controller’s storage. Before you begin ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 87: Opening The System
• If you have a cluster with more than two controllers, check the health and Epsilon from advanced mode: cluster show -epsilon* • If the cluster is not in quorum or a controller that is not the degraded controller shows for eligibility false and health, correct the issue before proceeding to the next step.
Page 88 Turn the controller module over and place it on a flat, stable surface. Step 6. Open the cover by sliding in the blue tabs to release the cover, and then swing the cover up and open. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 89: Replacing The Rtc Battery
Replacing the RTC battery To replace the RTC battery, locate it inside the controller and follow the specific sequence of steps. About this task A video for this task is available at: • YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-Atzbq4KHJgYQHkA9FCH0-m Step 1. If you are not already grounded, properly ground yourself. Step 2.
Page 90: Reinstalling The Controller
If you have not already done so, replace the cover on the controller module. Step 3. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 91: Completing The Replacement Process
-node local -auto-giveback true Completing the replacement process After you replace the part, you can return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Contact technical support at if you need the RMA number or Lenovo Data Center Support additional help with the replacement procedure.
Page 92: Shutting Down The Controller
• If Epsilon resides in the degraded controller: 1. Remove Epsilon from the degraded controller: cluster modify -node degraded_node -epsilon false 2. Assign Epsilon to a healthy controller in the cluster: cluster modify -node healthy_node -epsilon true ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 93: Swapping Out A Power Supply
Step 1. If your system has two controller modules, disable the HA pair. Then... If your system is running clustered ONTAP with... Two controllers in the cluster cluster ha modify -configured false storage failover modify -node node0 -enabled false More than two controllers in the cluster storage failover modify -node node0 -enabled false Step 2.
Page 94: Removing The Controller Module
Leave the cables in the cable management device so that when you reinstall the cable management device, the cables are organized. Step 3. Remove and set aside the cable management devices from the left and right sides of the controller module. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 95: Moving Drives To The New Chassis
Step 4. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis. Step 5. Set the controller module aside in a safe place, and repeat these steps if you have another controller module in the chassis.
Page 96: Replacing A Chassis From Within The Equipment Rack Or System Cabinet
For HA pairs with two controller modules in the same chassis, the sequence in which you install the controller module is especially important because it attempts to reboot as soon as you completely seat it in the chassis. A video for this task is available at: • YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-Atzbq4KHJgYQHkA9FCH0-m ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 97: Chassis
Step 1. If you are not already grounded, properly ground yourself. Step 2. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. Note: Do not completely insert the controller module in the chassis until instructed to do so. Step 3.
Page 98: Running System-Level Diagnostics
During the boot process, you can safely respond to the prompts until the Maintenance mode prompt (*>) appears. Step 4. Enable the interconnect diagnostics tests from the Maintenance mode prompt: sldiag device modify -dev interconnect -sel enable ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 99 The interconnect tests are disabled by default and must be enabled to run separately. Step 5. Run the interconnect diagnostics test from the Maintenance mode prompt: sldiag device run -dev interconnect You only need to run the interconnect test from one controller. Step 6.
Page 100 3. Verify that you have observed all of the considerations identified for running system-level diagnostics, that cables are securely connected, and that hardware components are properly installed in the storage system. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 101: Completing The Replacement Process
5. Rerun the system-level diagnostics test. Completing the replacement process After you replace the part, you can return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Contact technical support at if you need the RMA number or Lenovo Data Center Support additional help with the replacement procedure.
Page 102 ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 103: Chapter 6. System Level Diagnostics
The following requirements must be met when running system-level diagnostics; otherwise, parts of the tests fail and error messages appear in the status report: General requirements • Each system being tested must be on a separate network. © Copyright Lenovo 2019, 2023...
Page 104: How To Use Online Command-Line Help
Specify that you must replace the variable identified inside the symbols with a value. Indicates that you must choose one of the elements | (pipe) on either side of the pipe. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 105: Running System Installation Diagnostics
[ ] (brackets) Indicate that the element inside the brackets is optional. { } (braces) Indicate that the element inside the braces is required. You can also type the question mark at the command line for a list of all the commands that are available at the current level of administration (administrative or advanced).
Page 106 Adapter firmware rev: 4.5.2 Adapter hardware rev: 2 Started adapter get WWN string test. Adapter get WWN string OK wwn_str: 5:00a:098300:035309 Started adapter interrupt test Adapter interrupt test OK Started adapter reset test. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 107 Adapter reset OK Started Adapter Get Connection State Test. Connection State: 5 Loop on FC Adapter 0b is OPEN Started adapter Retry LIP test Adapter Retry LIP OK ERROR: failed to init adaptor port for IOCTL call ioctl_status.class_type = 0x1 ioctl_status.subclass = 0x3 ioctl_status.info = 0x0 Started INTERNAL LOOPBACK:...
Page 108: Running System Panic Diagnostics
Step 3. Run diagnostics on all the devices by entering the following command: sldiag device run Step 4. View the status of the test by entering the following command: sldiag device status ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 109 Your storage system provides the following output while the tests are still running: There are still test(s) being processed. After all the tests are complete, you receive the following default response: *> <SLDIAG:_ALL_TESTS_COMPLETED> Step 5. Identify the cause of the system panic by entering the following command: sldiag device status -long -state failed Example...
Page 110: Running Slow System Response Diagnostics
If the failures persist after repeating the steps, you need to replace the hardware. Running slow system response diagnostics Running diagnostics can help you identify the causes of slow system response times. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 111 Step 1. At the storage system prompt, switch to the LOADER prompt: halt Step 2. Enter the following command at the LOADER prompt: boot_diags Note: You must run this command from the LOADER prompt for system-level diagnostics to function properly. The command starts special drivers designed specifically for boot_diags system-level diagnostics.
Page 112 Error Count: 2 Run Time: 70 secs >>>>> ERROR, please ensure the port has a shelf or plug. END DATE: Sat Jan 3 23:12:07 GMT 2009 LOOP: 1/1 TEST END -------------------------------------------- ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 113 If the system-level diagnostics tests... Then... Were completed without any failures There are no hardware problems and your storage system returns to the prompt. 1. Clear the status logs by entering the following command: sldiag device clearstatus 2. Verify that the log is cleared by entering the following command: sldiag device status...
Page 114: Running Hardware Installation Diagnostics
– nic is a Network Interface Card not connected to a network. – nvram is nonvolatile RAM. – nvmem is a hybrid of NVRAM and system memory. – sas is a Serial Attached SCSI device not connected to a disk shelf. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 115 – serviceproc is the Service Processor. – storage is an ATA, FC-AL, or SAS interface that has an attached disk shelf. – toe is a TCP Offload Engine, a type of NIC. • mb specifies that all the motherboard devices are to be tested. •...
Page 116 5. Repeat Steps 1 through 6 of Running hardware installation diagnostics. After you finish If the failures persist after repeating the steps, you need to replace the hardware. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 117: Running Device Failure Diagnostics
Running device failure diagnostics Running diagnostics can help you determine why access to a specific device becomes intermittent or why the device becomes unavailable in your storage system. Step 1. At the storage system prompt, switch to the LOADER prompt: halt Step 2.
Page 118 Error Count: 2 Run Time: 70 secs >>>>> ERROR, please ensure the port has a shelf or plug. END DATE: Sat Jan 3 23:12:07 GMT 2009 LOOP: 1/1 TEST END -------------------------------------------- ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 119 If the system-level diagnostics tests... Then... Resulted in some test failures Determine the cause of the problem. 1. Exit Maintenance mode by entering the following command: halt 2. Perform a clean shutdown and disconnect the power supplies. 3. Verify that you have observed all the considerations identified for running system-level diagnostics, that cables are securely connected, and that hardware...
Page 120 4. Enter the following command at the Loader prompt to boot the storage system: boot_ontap You have completed system-level diagnostics. After you finish If the failures persist after repeating the steps, you need to replace the hardware. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 121: Appendix A. Getting Help And Technical Assistance
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...
Page 122: Collecting Service Data
Gathering information needed to call Support If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call. You can also see http:// for more information about your product warranty.
Page 123: Appendix B. Notice Of Privacy Practices
Appendix B. Notice of Privacy Practices Lenovo recognizes that privacy is of great importance to individuals everywhere – our customers, website visitors, product users...everyone. This is why the responsible use and protection of personal and other information under our care is a core Lenovo value.
Page 124 ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 125: Appendix C. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 126: Trademarks
(TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.
Page 127: Telecommunication Regulatory Statement
This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks. Further certification may be required by law prior to making any such connection. Contact a Lenovo representative or reseller for any questions. Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor.
Page 128: Taiwan Region Bsmi Rohs Declaration
Taiwan region BSMI RoHS declaration Taiwan Region import and export contact information Contacts are available for Taiwan Region import and export information. ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 130 DM3000x or DM5000x system running installing NVMEM battery system-level diagnostics chassis in the equipment rack or system cabinet running controller module in a system and booting 33, 41, 55, 70, ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...
Page 131 NVMEM batteries systems replacing from within the equipment rack or system cabinet considerations for replacing DIMMs in controller chassis, considerations for modules replacing the boot media requirements © Copyright Lenovo 2019, 2023...
Page 132 LIFs trademarks troubleshooting device failures hardware installations requirements for running system-level diagnostics workflows running system-level diagnostics completing system restoration slow system response system installation ThinkSystem DM3000x and DM5000x Hardware Installation and Maintenance Guide...

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Lenovo ThinkSystem DM3000x Hardware Installation And Maintenance Manual

Chapter 1. Introduction

Chapter 2. System Components

Chapter 3. Rail Kit Installation Instructions

Chapter 4. System Installation and Setup

Chapter 5. Hardware Replacement Procedures

Chapter 6. System Level Diagnostics

Appendix A. Getting Help and Technical Assistance

Appendix B. Notice of Privacy Practices

Appendix C. Notices

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