Chapter 2. Roles And Responsibilities - Lenovo ThinkAgile CP Part Replacement And Component Maintenance Procedures

Chapter 2. Roles and responsibilities

This section covers information about the roles and responsibilities involved in the replacement of different
ThinkAgile CP hardware components.
Each maintenance and replacement procedure in this guide is performed by one or a combination of the
following actors:
• Solution administrator: May be customer, third party, or whoever has access to the solution for
performing administrative procedures (Cloud Controller, infrastructure)
• Customer or field service: For physical replacement of CRUs/FRUs based on part type and entitlement
level
• Lenovo Support: Works with solution administrator to perform remote support procedures
The following table illustrates which roles are responsible for each of the tasks in this guide. Some tasks can
be completed by the customer alone, while other tasks require the participation of Lenovo Support.
Task
"Shutting off a compute
node" on page 19
"Migrating VMs from a
compute node" on page 19
"Migrate a VM between
compute nodes" on page
20
"Replace compute network
cables" on page 20
"Remove a compute node"
on page 20
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Solution administrator
Shuts down compute node
on Cloud Controller web
portal
• Turns on Maintenance
Mode
• Uses Migrate tool
OR
• Enables Support Mode
for ThinkAgile
Advantage Support
assistance
• Adds and removes
compute tags to
destination compute
node and VMs
OR
• (Optional) Enables
Support Mode for
ThinkAgile Advantage
Support assistance
• Shuts down and
removes compute node
• Enables Support Mode
on interconnect
Actor
Customer or field service
Physically replaces
compute enclosure-to-
interconnect cable
Lenovo Support
Optional. If customer wants
assistance:
• Accesses node remotely
via Support Mode
• Turns on Maintenance
Mode
• Uses Migrate tool
Optional. If customer wants
assistance:
• Accesses node remotely
via Support Mode
• Adds and removes
compute tags to
destination compute
node and VMs
• Signs into primary
interconnect via Support
Mode
• Runs commands and
gathers info
• Requests hardware
removal
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