Polycom SoundPoint IP 500 User Manual page 22

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No Ringing
Verify incoming ring setting and volume
level:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the telephone.
• Ensure the headset amplifier (if pres-
ent) is turned on and/or the volume
is correctly adjusted.
No Response from Feature Key Presses
Conference Directories
Verify telephone is in active state:
Services
• Make a call to the telephone to
Call Lists
check for inbound call display and
ringing as normal. If successful, try
Buddy Status
to press feature keys within the call
My Status
to access Directory or Buddy Status
for example.
Redial
Display shows "Network Link is Down"
Directories Conference
Verify LAN cable is properly connected:
Services
• Check termination at the switch or
hub (furthest end of the cable from
Call Lists
the telephone).
Buddy Status
• Check that the switch or hub is op-
My Status
erational (flashing link/status lights)
Redial
or contact your System Administra-
tor.
• Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
Verify successful outbound or inbound
calling:
• As "No Display" above.
• Swap the handset into the headset
jack at the rear of the telephone
and verify that audio or dial tone
is now present.
For a list of compatible headsets, go to:
http://eknowledge.polycom.com and fol-
low the link to "Knowledge base".
• Press
Status and Server Status to con-
1 2 3
ABC DEF
1 2 3
firm line is actively registered to
ABC DEF
the server.
4 5 6
GHI JKL MNO
4 5 6
• Reboot the telephone to attempt
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9 re-registration to the server.
PQRS TUV WXYZ
0
OPER
* #
0
OPER
• Press
Status and Network Status. Scroll
1 2 3
ABC DEF
1 2 3
down to verify LAN port is Active.
ABC DEF
4 5 6 • Reboot the telephone to attempt
GHI JKL MNO
4 5 6
re-registration with the server.
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
* OPER
#
0
OPER
19
Sel Sel
Del Del
followed by System
Menu
Messages
Do Not Disturb
Sel Sel
Hold Hold
Del Del
followed by System
Menu
Messages
Do Not Disturb
Hold Hold