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Canon BJC-55 Series User Manual

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Series
User's Manual
QA7-1240-V01

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  Summary of Contents for Canon BJC-55 Series

  • Page 1 Series User's Manual QA7-1240-V01...
  • Page 2 • Copying of all or part of this guide without prior permission is strictly forbidden. • Canon Inc. reserves the right to revise the contents of this guide without advance notification. • Every effort has been made to ensure that the information contained in this guide is correct.
  • Page 3: Fcc Regulations

    Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A. Tel No. (516) 328-5600...
  • Page 4: Canadian Radio Interference Regulations

    The targeted products are office equipment such as computers, monitors, printers, faxes and copiers. Their standards and logos are uniform among participating nations. NERGY ® Program ® Printer, Canon Inc. has determined that this NERGY ® guidelines for efficiency. NERGY ® Office Equipment...
  • Page 5: Table Of Contents

    Front view ...24 Rear view ...26 Operation panel ...26 Installing the battery pack...28 Connecting the printer and installing the printer drivers ...31 Switching the printer on and off ...32 Installing and using printer drivers ...33 Setting up the IrDA wireless interface...33 What you need for infrared data transmission ...34...
  • Page 6 Cleaning the printer ...83 Before you start cleaning ...83 Cleaning inside and outside the printer...84 Cleaning the print head ...85 Preparing the printer for travel or storage...86 Chapter 6 Troubleshooting ...88 How to use this Section ...88 Quick reference list of possible problems ...90 Error messages...91...
  • Page 7 Glossary ...164 Index ...174 Table of Contents...
  • Page 8: Chapter 1 Introduction

    95, Mac OS 8.5, and Mac OS 9 (If you are using iMac, you must use Mac OS 8.1 or later). If you are using Windows 2000, On the desktop, click the Start button, point to Programs, point to BJC-55, and then click the Guide.
  • Page 9: Conventions

    Lists paper specifications, accessories, and specifications. Conventions This manual employs the following conventions to alert you to information that will help you use the printer safely and efficiently. CAUTIONS ABOUT ACTIONS THAT COULD DAMAGE YOUR HARDWARE OR SOFTWARE. Notes provide advice, tips, and suggestions that are intended to help you work more efficiently with the printer.
  • Page 10: About The Setup Software & Reference Guide Cd-Rom

    Install Software Installs Software, such as the printer driver and scanner driver for the BJC-55 Series printer. For details, refer to Getting Started. Reference Guide On-line manual which explains how to use the printer. You can view the Reference Guide on the screen of your computer.
  • Page 11: General Safety Warnings And Precautions

    Read and follow all the warnings and instructions described below to prevent the hazards of fire or electrical shock. Location • The electrical contacts inside the printer become hot during normal operation. To avoid causing a fire or dangerous electrical shock, never store volatile substances like alcohol, thinner, etc.
  • Page 12 • To avoid a fire or serious electrical shock, connect the printer power cord to an independent power outlet that is not shared by other equipment or appliances.
  • Page 13 Battery • Never heat the battery or incinerate it. Never use or store the battery near an open flame or other high heat source like a stove, space heater, etc. • To avoid short circuiting the battery, never touch the electrical contacts of the battery with a tool or other metal object.
  • Page 14 Cleaning the printer • Use only a damp, clean cloth to clean the surfaces of the printer. To avoid a fire or serious electrical shock, never use alcohol, benzene, thinner, or any other type of volatile liquid cleaner to clean the printer.
  • Page 15 Printer location • To avoid damage to the printer or possible personal injury, place the printer on a flat, stable surface that is safe from sudden shocks or strong vibrations to ensure that it will not fall. • To avoid damage to the printer which could...
  • Page 16 Always keep the top cover closed, and when the printer is not in use, store it in a drawer or other safe location to prevent any foreign object from entering the printer.
  • Page 17 • To avoid minor burns or minor injury from moving parts, press the POWER button to switch off the printer then unplug the power cord from the power outlet and remove the battery and allow the electrical contacts inside the printer to cool before cleaning the printer.
  • Page 18 AC adapter and causing a short circuit. Battery • Use only the Canon Li-ion Battery LB-50 provided with this printer. Using any other battery could cause the printer to overheat and cause smoke.
  • Page 19: Important Notes About Usb Connection

    If you have more than one printer connected via USB, use an externally connected USB hub. If more than one USB printer is connected to your computer, you should use a USB hub. If you are using Windows 98, each printer connected to the hub must be installed one by one.
  • Page 20: Features And Benefits

    Features and benefits This section summarises the features and benefits of the BJC-55 Series. Compact portable design The printer’s extremely compact design and light weight allow it to fit easily into a briefcase. Despite its small size the printer has full colour printing capability on plain paper and a variety of other media.
  • Page 21: Options And Supplies

    Options and supplies Canon offers the following options and supplies. Whenever you need any of these replaceable items, contact a local Canon Authorised Dealer or your Canon marketing representative. BJ Cartridges and ink cartridges Color BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo...
  • Page 22 Color Image Scanner Cartridge IS-12 This optional Scanner Cartridge turns your printer into a colour scanner. To use the printer as a scanner, you must have the optional Color Image Scanner Cartridge IS-12, Windows 98/Windows 95 or Windows 2000, and a USB interface cable IFC-USB/18 (the IrDA interface is not recommended for this function) to connect the printer and the computer.
  • Page 23: Print Media

    Print media To extend the capabilities of your printer, Canon offers several types of special print media. Bubble Jet Paper LC-301 Specially designed for Canon Colour Bubble Jet printers, this paper produces sharp and vivid colour output with a more natural appearance.
  • Page 24: Power Supply

    High Gloss Film HG-101 The printer produces sharp and brilliant colour output on this high grade gloss film. High Gloss Film is fully compatible with your Canon colour inks. Use this film for trade show displays or other special presentations. You can gain sharper and more vivid colour output with High Gloss Film than with Coated Paper or Glossy Paper.
  • Page 25: Available Options

    Canon Auto Sheet Feeder ASF-50 This optional sheet feeder can be easily and quickly installed on the front of the printer and allows you to stack and feed more than one sheet at a time for multi-sheet print jobs. Color Image Scanner Cartridge IS-12 Turns your printer into a colour scanner.
  • Page 26: Chapter 2 Setting Up The Printer

    Chapter 2 Setting Up the Printer This chapter describes how to set up the BJC-55 Series. It offers guidelines on finding a suitable location for the printer, explains how to unpack the printer, and gives an overview of the printer’s components.
  • Page 27 Battery pack The Canon Li-Ion Battery LB-50 provides power to the printer when the AC adapter is not connected. When the AC adapter is connected, the printer is powered from the AC adapter. When the battery pack requires recharging, the CHARGE/ERROR lamp will light green.
  • Page 28: Rear View

    Rear view Paper output slot Paper output slot Ejects paper after it is printed. Place the printer on a flat clean surface with enough space to support printed sheets as they are ejected. USB interface connector Provides connection point for connection of a USB interface cable from the computer.
  • Page 29 • Paper Feed. If the POWER lamp is flashing to signal that data remains to be printed, insert a sheet of paper in the printer and press RESUME once to print the remaining page of data.
  • Page 30: Installing The Battery Pack

    Installing the battery pack Follow this procedure to install the battery pack in the printer. Install only a Canon Li-Ion Battery LB-50 battery pack. You must install the battery pack and leave it installed in the printer, even if you intend to use the printer only with the AC adapter.
  • Page 31 Align the mark on the printer ( ) with the mark on the battery pack ) and insert the left end of the battery pack into the printer at a slight angle. Push in on the right side of the battery pack to lock it in place.
  • Page 32 • Used battery packs should be disposed of according to environmental regulations in your country. For details, contact your Canon Authorised Dealer or Canon representative. • To avoid damaging the contacts on the corner of the battery pack, avoid touching them with any metal object like a tool, jewellery, the surface of a metal table, etc.
  • Page 33: Connecting The Printer And Installing The Printer Drivers

    For details, refer to the BJC-55 Series User’s Manual. With Windows 98 and Windows 2000, you can use the USB interface Prepare a Color BJ Cartridge BC-11e connection.
  • Page 34: Switching The Printer On And Off

    Switching the printer on and off Before you switch the printer on, check the power lock switch on the right side of the printer. If the power lock switch is in the left position, slide it to the right. When the power lock switch is in the left position, it locks the power switch off so it cannot be switched on accidentally during transportation.
  • Page 35: Installing And Using Printer Drivers

    Installing and using printer drivers In order to use a BJC-55 Series Printer, you must install the correct printer driver on your computer. This section explains the printer drivers. Printer drivers for Windows 98, Windows 95, Windows 2000 and Mac OS 8.5/Mac OS 9 (If you are using an iMac, you must use Mac OS 8.1...
  • Page 36: What You Need For Infrared Data Transmission

    If you are using Windows 95 and the Infrared Monitor icon is not displayed, close the Control Panel window and follow the procedure below. Chapter 2 Setting Up the Printer IBM PC/AT or a compatible computer Intel Pentium or faster IrDA 1.1 or later...
  • Page 37: Using Infra-Red Data Transmission

    IR Communications Driver Version 2.0. Please read the contents of the file carefully. Using infra-red data transmission Follow this procedure to set up the printer for data transfer via the IrDA interface. The printer IrDA interface is on the left side of the printer.
  • Page 38 For details about how to do this, refer to your computer documentation. • Make sure the BJC-55 is selected as the default printer with the BJC-55 printer driver. • Only the Microsoft IR Comm Driver Ver. 3.0 can be used as the IrDA driver for the BJC-55 Series.
  • Page 39: Installing The Bj Cartridge

    Installing the BJ Cartridge This printer is shipped with a colour and black BJ Cartridge, one of which must be installed before you can use the printer. Each BJ Cartridge contains removable ink cartridges and a print head unit which releases the ink.
  • Page 40: Bj Cartridge Guidelines

    Canon manufactures several types of BJ Cartridges, but you must use only the BJ Cartridges designed for this printer. To ensure the best performance with the BJC-55 Series, use only Canon Color BJ Cartridge BC-11e, Canon BJ Cartridge BC-12e Photo or Canon Black BJ Cartridge BC-10. Canon cannot guarantee your print quality if you use any other type of BJ Cartridge.
  • Page 41: Bj Cartridge Installation

    BJ Cartridge installation Press the POWER button. When you switch the printer on, the printer beeps three times and the cartridge holder moves to the centre if a BJ Cartridge is not installed. Open the top cover. • Never move the cartridge holder to the centre by pulling the film cable.
  • Page 42 Remove the orange protective cap from the print head and then remove the orange protective tape. Protective cap Chapter 2 Setting Up the Printer Color BJ Cartridge BC-11e/ BJ Cartridge BC-12e Photo (Illustration below shows the color BJ Cartridge BC-11e.)
  • Page 43 Never attempt to reattach the protective cap or tape to the BJ Cartridge. Reattaching the cap or tape prevents colour printing from executing correctly. • TO AVOID DAMAGING THE PRINTER, NEVER ATTEMPT TO INSTALL THE BJ CARTRIDGE WITH THE PROTECTIVE CAP OR TAPE ATTACHED. PRINTING IS NOT POSSIBLE IF THE PROTECTIVE TAPE IS NOT REMOVED.
  • Page 44 Wait about three seconds and press the CARTRIDGE button once. CARTRIDGE After the BJ Cartridge is installed, the printer requires at least two seconds to detect the presence of the BJ Cartridge then the cartridge holder will move to the home position.
  • Page 45 Chapter 2 Setting Up the Printer...
  • Page 46: Chapter 3 Printing

    Printing This chapter describes how to load plain paper and special media in the printer. To get the best performance from your printer, use the media most appropriate for the task and make sure that you follow these instructions to load it correctly.
  • Page 47: Selecting Paper Types

    Canon produces Bubble Jet Paper LC-301, a plain paper designed specially for Canon Bubble Jet printers. This printer meets the standards for using recycled paper. The BJC-55 Series produces excellent printouts on recycled paper. Chapter 3 Printing...
  • Page 48: Special Media

    Special media Several special media have been designed for use with the BJC-55 Series and other Canon Bubble Jet printers. When you handle special media other than plain paper (e.g. Coated Paper), follow these guidelines: • Store the media in its original package until you are ready to use it.
  • Page 49: Selecting The Print Media

    The correct choice of media is particularly important for colour printing. The Canon BJC-55 Series is capable of printing not only on plain paper, but also on envelopes, transparencies, and other media. Please use the following guidelines when selecting a print media for your documents.
  • Page 50: Loading Paper And Other Media

    • Before you attempt to load single sheets of paper or other media into the feed slot on the front of the printer, make sure the battery pack is installed. If the battery pack is not installed, you may experience problems feeding paper or other media into the front feed slot.
  • Page 51 Transfer (TR-101 in the U.S.) *Media Type:This is the name of the Media Type you will see after you pull down the list for Media Type on the Paper control sheet of the printer driver. Print Side Purpose Either side General purpose printing.
  • Page 52 • If the sheet is too narrow (less than 100 mm), or if the sheet is inserted diagonally, the buzzer will beep once, the CHARGE/ERROR lamp will flash, and the printer will eject the paper from the feed slot. After the sheet is inserted again correctly, the printer will reverse feed it slightly and the buzzer will not beep.
  • Page 53: Changing The Bj Cartridges

    Color BJ Cartridge BC-11e or BJ-Cartridge BC-12e Photo with a Black BJ Cartridge BC-10. Check the printer POWER lamp and make sure that it is on. If the printer is off, press the POWER button to switch it on. Press the CARTRIDGE button. The cartridge holder moves to the centre and the POWER lamp flashes.
  • Page 54 With the tip of your finger, lift up the green tab on the corner of the BJ Cartridge then raise the cartridge and green print head unit out of the cartridge holder. The white and Grey tabs are used for replacing the ink cartridge.
  • Page 55 After removing the partially used BJ Cartridge, use the BJ Cartridge Container SB-10 supplied with the printer. Align the marks on the BJ Cartridge with the marks on the container and insert the BJ Cartridge into the container. Screw the lid onto the storage container until it stops then continue twisting the lid until the mark on the lid is aligned with the mark on the body of the storage container.
  • Page 56 If you are installing a new BJ Cartridge, remove the orange protective cap and orange protective tape from the BJ Cartridge. Protective cap To avoid staining your clothing or articles in your work area, do not drop or shake the BJ Cartridge. The ink in the BJ Cartridge can stain fabric permanently.
  • Page 57 Close the top cover. Wait about three seconds and press the CARTRIDGE button once. After the BJ Cartridge is installed, the printer requires at least two seconds to detect the presence of the BJ Cartridge. The cartridge holder moves to the home position, and the printer automatically executes print head cleaning.
  • Page 58: Chapter 4 Performing Test Prints

    Test Print Printer Settings Nozzle Check Pattern Switch off the printer by pressing the POWER button and wait for the print head unit to return to the home position. Press and hold down the POWER button. Wait for the number of beeps required for the test print you want then release the POWER button.
  • Page 59 In addition to starting the test prints, you can also use the POWER button to change the printer default settings. Press the POWER button to switch the printer off. Press and hold down the POWER button and count the number of beeps.
  • Page 60: Sample Test Prints

    Sample test prints Printer settings Lists the current settings for the printer. Status Information Sample Nozzle Check Pattern Prints a hatch pattern so you can check the performance of the print head. If the print heads become clogged, the lines will appear broken or not complete.
  • Page 61 Chapter 4 Performing Test Prints...
  • Page 62: Chapter 5 Daily Operation And Printer Maintenance

    Recharging and replacing the battery pack This section shows you how to recharge and replace your battery pack. Install and use only a Canon Li-Ion Battery LB-50 in this printer. You must install the battery pack and leave it installed in the printer even if you intend to use the printer only with the AC adapter.
  • Page 63 Press the POWER button to switch the printer off. CARTRIDGE POWER Connect the power cord to the AC adapter into the printer , and insert the power cord into a power source The CHARGE/ERROR lamp will remain illuminated green until the battery pack is completely recharged.
  • Page 64: Replacing The Battery Pack

    GUIDELINES DESCRIBED ON PAGE 30. Press the POWER button to switch the printer off. If the optional Auto sheet feeder is installed on the printer, remove If the front cover is closed, open it. Push the battery pack release to the right spring slightly out of the printer Remove the battery pack from the printer.
  • Page 65 Remove the new battery pack from its packaging. Align the mark on the printer ( ) with the mark on the battery pack ( ) and insert the left end of the battery pack into the printer at a slight angle.
  • Page 66: Setting The Low-Ink Warning

    If you released the POWER button at the wrong time, just repeat the procedure from Step 1. When an low-ink warning is displayed When ink runs low in an ink tank, the printer beeps twice and the CHARGE/ERROR lamp flashes. Press the CARTRIDGE button on the printer.
  • Page 67: Switching Off The Low-Ink Warning

    CHARGE/ERROR lamp will not extinguish. • If you use the printer driver to replace the ink cartridge, this procedure is not required. Follow the procedures described in the Windows Printer Driver Guide or the Macintosh Printer Driver Guide . The low-ink warning will be reset automatically by pressing the CARTRIDGE button at the last step of the replacement procedure.
  • Page 68: Replacing Ink Cartridges

    • Always install an ink cartridge as soon as you remove the protective cap. • Keep unused ink cartridges out of the reach of children, and discard used ink cartridges immediately. If spilled, the ink is difficult to clean. Chapter 5 Daily Operation and Printer Maintenance...
  • Page 69: Examining The Ink Cartridges

    Color BJ Cartridge BC-11e The Black BJ Cartridge BC-10 employs only one ink cartridge. Black BJ Cartridge BC-10 Chapter 5 Daily Operation and Printer Maintenance Ink Cartridge BCI-11 Black When the black ink runs out, replace this ink cartridge.
  • Page 70: Replacing An Ink Cartridge

    Replacing an ink cartridge Replace an ink cartridge when it runs out of ink. The frequency of changing the ink cartridges will vary according to how the printer is used. If you frequently print images of heavy density, you will need to change the ink cartridges more often.
  • Page 71 Do not raise the green tab! This is for BJ Cartridge replacement. Be sure to leave the green print head unit in the printer. Chapter 5 Daily Operation and Printer Maintenance Press this grey hook to remove the black ink cartridge.
  • Page 72 Protective Ink Cartridge BCI-11 Black/BCI-12 Photo Black Do not touch or insert anything into the filter on the ink cartridge. Chapter 5 Daily Operation and Printer Maintenance Press this grey hook to remove the ink cartridge. Protective Ink Cartridge BCI-11...
  • Page 73 BCI-11/BCI-12 BCI-10 Do not touch or insert anything into these filters. Do not touch or insert anything into this filter. Insert the ink cartridge to align the marks Chapter 5 Daily Operation and Printer Maintenance...
  • Page 74: Replacing Bj Cartridges

    BCI-11/BCI-12 Close the top cover. Press the CARTRIDGE button. The cartridge holder moves to the home position and the printer starts cleaning the print head. Replacing BJ Cartridges Follow this procedure to replace or exchange a BJ Cartridge. Before you replace a worn BJ Cartridge...
  • Page 75 Check the printer POWER lamp and make sure that it is switched on. If the printer is off, press the POWER button to switch it on. Press the CARTRIDGE button. The cartridge holder moves to the centre and the POWER lamp flashes.
  • Page 76: Installing The Optional Color Image Scanner Cartridge Is-12

    Installing the optional Color Image Scanner Cartridge IS-12 The printer can be converted to a colour image scanner by installing the optional Color Image Scanner Cartridge IS-12. This section describes how to install the scanner software and, install and remove the Scanner Cartridge.
  • Page 77 Set the Setup Software & Reference Guide CD-ROM in your CD- ROM drive. Click the Install Software button. Click the IS Scan Software button.The button colour changes to red. Click the Start button. Chapter 5 Daily Operation and Printer Maintenance...
  • Page 78 Select Install TWAIN driver only when you want to use the scanner software with a Twain-compliant software application. Confirm Destination Location and click the Next button. The installation of the scanner software begins. Follow the instructions displayed to complete the installation. Chapter 5 Daily Operation and Printer Maintenance...
  • Page 79 Read the License Agreement, and then click the Agree button if you accept the terms of the agreement. Confirm the Destination and click the Install button. The installation for the scanner software begins. Follow the instructions displayed to complete the installation. Chapter 5 Daily Operation and Printer Maintenance...
  • Page 80: Installing And Removing The Scanner Cartridge

    Installing the Scanner Cartridge Follow this procedure to install the Scanner Cartridge. Check the printer POWER lamp and make sure that it is on. If the lamp is off, press the POWER button to switch the printer on. Press the CARTRIDGE button. The cartridge holder moves to the centre.
  • Page 81 BJ Cartridge then raise the cartridge out of the cartridge holder. Hold the green tab to remove the BJ Cartridge. Make sure that you remove the whole BJ Cartridge, not just the ink cartridges. Chapter 5 Daily Operation and Printer Maintenance Film cable...
  • Page 82 With its label facing up, place the Scanner Cartridge in the cartridge holder at a slight angle. Insert the Scanner Cartridge so the marks are aligned. ( When the top cover is open, never touch the orange film cable inside the printer. Chapter 5 Daily Operation and Printer Maintenance Film cable...
  • Page 83 To avoid problems with printer and Scanner Cartridge operation, never leave the Scanner Cartridge in the printer longer than necessary. Check the printer POWER lamp and make sure that it is on. If the lamp is off, press the POWER button to switch the printer on.
  • Page 84 With the tip of your finger, lift up the tab on the Scanner Cartridge then raise it out of the cartridge holder. Store the Scanner Cartridge in its protective case. Remove the BJ Cartridge from the BJ Cartridge Container. Chapter 5 Daily Operation and Printer Maintenance Film cable...
  • Page 85: Cleaning The Printer

    AC adapter from the power source, and remove the battery pack from the printer. ( 62) • Use only a soft cloth to clean the printer. Do not use paper towels or tissues. • Do not clean the grease from the cartridge rail.
  • Page 86: Cleaning Inside And Outside The Printer

    Use a soft, dry cloth to wipe the platen clean. WHILE YOU ARE CLEANING THE INSIDE OF THE PRINTER, DO NOT BEND THE INSTRUCTION PLATE.
  • Page 87: Cleaning The Print Head

    Because Flushing consumes a lot of ink, execute flushing only when the print quality does not improve after repeated cleaning. You can start cleaning or flushing the print head with the printer driver or the operation panel. For details about starting cleaning or flushing with the Windows printer driver, refer to the Windows Printer Driver Guide or Macintosh Printer Driver Guide .
  • Page 88: Preparing The Printer For Travel Or Storage

    Press the POWER button to switch off the power. This secures the cartridge holder in the home position. On the right side of the printer, slide the power lock switch to the left position. This locks the printer off so it cannot be switched on accidentally during transportation.
  • Page 89 You do not have to remove the battery pack to transport the printer. Remove the battery pack only if you are going to store the printer for a prolonged period (three months or more).
  • Page 90: Chapter 6 Troubleshooting

    Work through this section as described below. An error message is shown on the screen If there is an error message shown on the screen regarding to the printer, refer to “Error messages”. ( 91) Identify the problem Identify the problem by referring to “Quick reference list of possible...
  • Page 91 • If you forget a procedure, or if you do not know the purpose of an option in the printer driver, use the printer driver on-line Help. For Windows Printer Driver Guide or Macintosh Printer details refer to the Driver Guide.
  • Page 92: Quick Reference List Of Possible Problems

    Printing beyond edge of a page, or portions of printed page are missing Printer does not switch on Printer does not switch off Printer seems to be working but nothing prints Print job halts Printing blurred or smudged Printout is excessively curled...
  • Page 93: Error Messages

    Here is a list of messages that may appear when an error occurs. Refer to the appropriate section for a possible solution to the problem. Problem Error writing to USBPRNxx: for Printer BJC-55 Service error xxx! Call for service! This program has attempted and illegal operation and will shut down.
  • Page 94: Problems And Solutions

    Problems and Solutions Windows Macintosh Printout is not clear or has white streaks Low ink could cause faded characters and white lines to appear on the printout. Windows Macintosh Try printing a nozzle check pattern Check the status of the BJ Cartridge by printing the nozzle check pattern.
  • Page 95 If the printer will not be used for an extended amount of time, leave the BJ Cartridge installed inside the printer or remove it and keep it in the box to avoid damage.
  • Page 96: Strange Characters Printing

    Select Canon BJC-55 Series as default printer. Selecting the BJC-55 as the default printer Windows Click Start, point to Settings, and click Printers. Right-click the Canon BJC-55 and then click Set as Default to check this selection on. Macintosh From the Apple menu, select Chooser.
  • Page 97 If you cancel print job during printing, the data remaining in the printer may cause the printer to produce strange characters. In this situation, restart the computer and the printer and start the print job again. If you are using Windows, click the Start button, point to Programs, click BJ Printer, then click BJ Printer Monitor and cancel the print job.
  • Page 98: Cannot Start The Print Job

    USB hub or the external buffer, call for service. Windows Check to see if Canon BJC-55 Series printer has been selected as the default printer Select Canon BJC-55 Series as default printer. Windows Check to see if the printer port setting is correct If the printer and the computer are connected to the USB interface, USBPRNxx: must be selected as the printer port.
  • Page 99 Canon BJC-55. Click the General tab. Under Device Status, read the information regarding printer port status. If the message tells you that the device is not performing normally, remove the BJC-55 device, and then execute the installation again. Chapter 6 Troubleshooting...
  • Page 100 Macintosh Check to make sure that the printer has been selected with the Chooser Make sure that BJC-55 Series is selected at the Chooser. Also make sure that the correct printer port is selected. Selecting the printer with the Chooser From the Apple menu, select Chooser.
  • Page 101 If the print job does not start when using the infrared port, check the location of the printer in relation to the computer or PDA. Change the location of the printer so the infrared ports are facing on another at the correct distance and angle.
  • Page 102: Usbprnxx: Write Error Appears On The Screen

    Windows Check the printer spooling setting The printer spooling might not be operating properly. Discontinue printer spooling and try printing again by sending the print data directly to the printer. Switching off print spooling Click Start, point to Settings, and click Printers.
  • Page 103 Check the operation status of the printer port. ( 96) Windows Check to see if the printer driver is installed properly It is possible that the printer driver may not be installed properly. In this situation, uninstall the printer driver and reinstall from the beginning.
  • Page 104: Cannot Install The Printer Driver

    If you are experiencing a problem with the printer driver installation, re-start the computer by shutting it down, switching the power off, and switching it on again. Then re-install the printer driver. Windows Check to see if the following message has been displayed File cannot be found on the specified path or disk.
  • Page 105 Double-click Universal serial bus controller, and make sure that Canon BJC-55 is selected. • If you see Canon BJC-55 displayed, the USB driver is installed correctly. • If you see an exclamation mark (!) displayed, the USB driver is not installed correctly.
  • Page 106: Application Error Or General Protection Fault Appears On The Screen

    Read the confirmation, make sure Canon BJC-55 is selected, and then click the OK button. Click the Close button. Click the “x” in the upper right corner to close the System Properties window. Disconnect the USB cable from the computer.
  • Page 107: Cannot Print To The End Of The Print Job

    Canon special media like high The printer produces superb colour printing resolution paper, glossy photo paper, on plain paper or coated paper like Canon or high gloss film. High Resolution Paper HR-101, but for professional jobs you may prefer one of the...
  • Page 108 If you are printing on a paper size that has not been selected in the printer driver or the software application, part of text may be cut off. Use the selected paper size, or change the paper size selection in the software application.
  • Page 109: Cannot Feed Manually

    When the paper is inserted correctly, it will return slightly and the printer will not beep.
  • Page 110 Windows Selecting Manual Feed Click Start, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Main tab. Click the Advanced button. Click the Quality tab. For the Paper Feed option, select Manual Feed.
  • Page 111: Printout Rotated 90 Degrees

    Select portrait if the text is printed on landscape. Windows Selecting the Orientation Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Page Layout tab. Click Portrait to print lengthwise to the direction of paper feed. Portrait ABC,Inc.
  • Page 112 Some software applications allow you to select the Orientation for the print job. If you select the Orientation with the software application, you must select the identical setting with the printer driver. If the software application does not allow selection of the Orientation, you must use the printer driver Orientation selection.
  • Page 113: Vertical Lines Are Broken

    Windows Macintosh Other Vertical lines are broken Vertical lines in the printed document are broken or jagged. Normal Vertical Lines Windows Macintosh Other Make sure the BJ Cartridge is correctly installed Remove the BJ Cartridge and install it correctly. Make sure the triangular marks on the BJ Cartridge and holder are aligned then press down gently on the raised, left side of the BJ Cartridge until you hear it lock in place.
  • Page 114 Windows Selecting Fine for Print Quality Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Main tab. Click the Advanced button. On the Quality sheet, drag the Print Quality slide bar completely to the right to select Fine.
  • Page 115 Macintosh Selecting Fine for Print Quality From the File menu, select Print. Under Print Mode, click the Click the Details button. Click the Quality icon. Drag the Print Quality slide bar completely to the right to select Fine. (Manual) icon. Chapter 6 Troubleshooting...
  • Page 116: Bj Cartridge Does Not Return To The Home Position After Installation

    Windows Macintosh Make sure the BJ Cartridge is installed correctly Switch the printer off, switch it on, and then reinstall the BJ Cartridge. ( 51) If the BJ Cartridge and holder do not return to the home position, then remove the BJ Cartridge and install another BJ Cartridge.
  • Page 117: Cannot Print Via Wireless Infra-Red Connections

    Windows Make sure infrared communication driver can be used Open the Infrared Monitor and verify that the infrared communication has been enabled and that the printer has been detected. Windows Confirming the infrared connection Click the Start button, point to Settings, and click Control Panel.
  • Page 118 The number of the serial port (COM4) may differ, depending on the operating system environment. Selecting the infrared transceiver port Click the Start button, point to Settings and select Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Details tab. Chapter 6 Troubleshooting...
  • Page 119 Click the down-arrow for “Print to the following port” and select “COM4: (Infrared Serial (COM)) Port”. Windows Make sure the BJC-55 Series is connected properly with the computer via infrared port Confirming correct infrared connection Click the Start button, point to Settings, and click Control Panel.
  • Page 120: Paper Skews Or Jams During Feeding

    Make sure that BJC-55 is listed as the currently active infrared device. If you do not see “BJC-55” displayed, first check the area between the computer and the printer and make sure that nothing is blocking infra-red communication between computer and printer. If nothing is...
  • Page 121 Removing a paper jam Gently pull the paper out of the printer with one hand while holding the printer in place with the other. You can pull the paper out from the front or the rear of the printer. If the paper tears off inside the printer, switch off the printer and open the top cover.
  • Page 122: Screen Colours And The Printed Colour Do Not Match

    High Gloss Film HG-101 or Back Print Film BF-102. When printing with these special media, a spread sheet of plain paper in front of the printer where the sheets are ejected before starting the print job.
  • Page 123 Windows Adjusting the colour Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Main tab. Click the Advanced button. Click the Colour tab. Click the Colour Adjustment box on.
  • Page 124: Document Prints In Only Black And White

    For colour printing, click the Greyscale Print box off. Windows Switching Greyscale Print off Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Main tab. Click the Greyscale Print box off. Chapter 6 Troubleshooting...
  • Page 125 Windows Make sure the BJC-55 Series is selected as default printer It is necessary to select BJC-55 Series as default printer. If another black and white printer is selected as default printer, then the BJC-55 Series could print black and white only.
  • Page 126: Colours Are Broken Or Uneven

    Windows Selecting the BJ Cartridge and Media Type Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click Main tab. Select the BJ Cartridge and Media Type for the print job.
  • Page 127 Windows Macintosh Other Make sure that Canon ink cartridges are installed in the BJ Cartridge The colour quality will degrade if you use ink from other manufacturers. Use only Canon ink cartridges for best quality. Chapter 6 Troubleshooting...
  • Page 128: Printing Beyond Edge Of A Page, Or Portions Of Printed Page Are Missing

    Windows Macintosh Printing beyond edge of a page, or portions of printed page are missing The print start position is incorrect, causing the end of the page to extend onto the next sheet. If the print start position is incorrect, this can cause the print area to shift and appear out of position at the top, bottom, left, or right on the printed sheet.
  • Page 129 The print area will shift to the top left if you are printing on a paper larger than what is selected in the printer driver, and will shift to the bottom right if you print on a paper size smaller than what is selected in the printer driver.
  • Page 130: Printer Does Not Switch On

    Is the battery fully charged? When you are using the printer on battery power only, you cannot switch the printer on if the battery is low. With the battery installed in the printer, connect and use the AC adapter. Chapter 6 Troubleshooting...
  • Page 131: Printer Does Not Switch Off

    Other Is the power lock switch set in the lock position? If the power lock switch is set forward in the lock position, the printer will not switch on even after you press the POWER button. Slide the power lock switch away from you to the unlock position.
  • Page 132: Printer Seems To Be Working But Nothing Prints

    Windows Macintosh Printer seems to be working but nothing prints The printer is operating but only blank pages are ejected. Windows Macintosh Remove the BJ Cartridge and make sure that the orange protective tape was removed from the print head The ink will not flow with the orange protective tape attached.
  • Page 133: Print Job Halts

    Windows Macintosh Other Check for the following message Paper Jam! A sheet of paper is jammed in the printer. Remove it to resume printing. ( 118) Windows Macintosh Other Determine how long the printer has been in constant operation Continuous printing for an extended length of time could cause the print head to overheat and cause it to stop.
  • Page 134 When you use the infra-red interface for printing, the area between the printer and the computer must be free of any obstacle which could interfere with the line-of-sight communication between the computer and printer. Remove any obstacles.
  • Page 135: Printing Blurred Or Smudged

    Quality set for Fine Printing in the Fine mode could result in excess ink on the paper. Reduce the print quality to avoid blurring or smudging. For details, refer to the Windows Printer Driver Guide or Macintosh Printer Driver Guide. Windows...
  • Page 136: Printout Is Excessively Curled

    Windows Lowering the Intensity setting Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. On the Main tab, click the Advanced button then click the Colour tab. Slide the button on the Intensity slide bar to the left to reduce the amount of ink used in the print job.
  • Page 137: Battery Is Not Charging

    Other Battery is not charging You have been using the printer and you want to charge the battery but you cannot proceed. The AC adapter is connected to the printer and plugged into a power outlet, but the CHARGE/ERROR lamp does not light green.
  • Page 138: Charge/Error Lamp Lights Or Flashes Orange

    The printer will beep when an error occurs and the orange CHARGE/ERROR lamp will light or flash to let you know when and what type of error has occurred. You may need to switch the printer off and switch it on again in order to identify the problem.
  • Page 139 Service error xxx! Call for service! Solution Switch the printer off then switch it on again. After switching the printer off and on, if the problem persists, remove the battery and replace it with a new one. A serious error. Switch the printer off.
  • Page 140 The orange light will light or flash and the printer will beep to alert you that the paper has not fed into the printer. If there is no paper on the Feed Slot then load some paper. If the paper is not straight on the Feed Slot, then set it straighten and try again.
  • Page 141 When the battery power runs low, the printer emits alternate long and short beeps and the CHARGE/ERROR lamp lights. Switch the printer off. Connect the AC adapter to the printer then plug it into a power outlet, or remove the battery and install a charged battery.
  • Page 142: Error Number: *300" Appears On The Screen And Print Job Does Not Execute

    Macintosh Make sure that the printer is switched on Make sure that the printer power lit green. When the printer power light is flashing green, the printer is warming up. Wait few moments for the POWER lamp to stop flashing. The printer is ready when the green flashing lamps lights green and remains on.
  • Page 143: Type X Error" Appears On The Screen

    Macintosh Make sure that the printer driver has been installed correctly There may be a problem with the printer driver. Uninstall it and install the printer driver again. The problem may exist within the printer driver. Uninstall the printer driver and reinstall it. For details about uninstalling the printer driver, refer to the Macintosh Printer Driver Guide.
  • Page 144 Macintosh Determine if the printer driver has been installed properly There may be a problem with the printer driver. Uninstall it and install the printer driver again. The problem may exist within the printer driver. Uninstall the printer driver and reinstall it.
  • Page 145: Cannot Execute Background Printing

    Windows Switching on background printing Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Page Layout tab. Click the Background Printing check box on. Macintosh Switching on background printing From the Apple menu, select the Chooser.
  • Page 146: Cannot Select The Printer In The Chooser

    Macintosh Make sure the printer is switched on Make sure the printer is switched on and the POWER lamp is green. If the green light is flashing, then printer is warming up. Wait few moments for the printer to finish warming up. If the printer does not switch on then see page 128.
  • Page 147: Before You Call For Service

    Before you call for service... The Contact List, a list of Canon Help Desks with telephone numbers and addresses worldwide, is provided with the printer. Before you call for service, however, we recommend that you gather some information that will help Help Desk advisors find a solution for your problem.
  • Page 148 Check the interface cable. Check the connection of the interface cable at the printer and at the computer. A loose interface cable can generate random errors and error messages which could make identifying the cause of the problem very difficult. Make sure that both connections are secure.
  • Page 149 • The problem resides with the software application. Refer to the software application manual for details or call for service. • Sometimes the problem can be solved by updating the printer driver. Before you call for service to obtain information about acquiring the latest version of the printer driver, make sure that you know the number of your current printer driver.
  • Page 150: Describing Your System

    Describing your system Follow the simple procedures below to obtain the important information about your operating environment and printer driver that you will need before you call for service. Obtaining the OS version number and amount of memory If you are using Windows Right-click the My Computer icon.
  • Page 151 Determining the amount of free disk space available If you are using Windows Double-click the My Computer icon. Right-click the hard disk icon. Select Properties. Read and jot down the number for the amount of Free Space on the disk. If you are using Macintosh On the desktop, click the Macintosh HD icon.
  • Page 152 Obtaining the version number of the printer driver If you are using Windows Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Main tab. Click the About button. Read and jot down the version number.
  • Page 153 Chapter 6 Troubleshooting...
  • Page 154: Appendix A Paper Specifications

    T-Shirt Transfer TR-201** * This is the name of the Media Type you will see after you pull down the list for Media Type on the Paper control sheet of the Windows printer driver. ** TR-101 in the U.S. Paper weight 64 to 105 gsm (17 to 28 lb.)
  • Page 155: Printing Area

    Paper and special media The shaded portion in the following figure shows the recommended printing area for paper and special media. The printer’s mechanical printing area is inside the 3 mm top/bottom margins. However, we recommend setting the margins greater than 22 mm because the print quality degrades below this.
  • Page 156: Envelopes

    The shaded portion in the figures below shows the recommended printing areas for a US Commercial No. 10 envelope (9.5 x 4.1 in) and European DL size envelope (220 x 110 mm). The printer's maximum mechanical printing area is inside the top and bottom margins.
  • Page 157 Appendix A Paper Specifications...
  • Page 158: Appendix B Options And Supplies

    Appendix B Options and Supplies Whenever you need any of these replaceable items, contact a local Canon Authorised Dealer or your Canon representative. Consumables Black BJ Cartridge BC-10 Contains both a print head unit and replaceable black ink cartridge. Ink Cartridge BCI-10 Black Used in the Black BJ Cartridge BC-10.
  • Page 159: Paper And Special Media

    Back Print Film BF-102 T-Shirt Transfer TR-201 Available options Canon Auto Sheet Feeder ASF-50 Allows you to stack and feed more than one sheet for printing. Color Image Scanner Cartridge IS-12 This Scanner Cartridge turns your printer into a colour scanner.
  • Page 160: Appendix C Universal Ac Adapter Ad-360U

    Appendix C Universal AC Adapter AD-360U The AC adapter is intended for use with this printer only; never attempt to use the AC adapter with appliances or equipment as a power/voltage converter in another country. The power supply cord provided with purchase is for use in the country where you purchased the printer.
  • Page 161 WHERE POWER SUPPLY IS AVAILABLE WITHIN THIS RANGE, AN INPUT-VOLTAGE CONVERTER, SWITCHING DEVICE, ETC. IS NOT REQUIRED. • WHEN THE PRINTER IS NOT IN USE, SWITCH IT OFF AND UNPLUG THE POWER CORD FROM THE POWER OUTLET. • NEVER ATTEMPT TO DISASSEMBLE OR REPAIR THE AC ADAPTER.
  • Page 162: Appendix D Printer Specifications

    Cell composition Character Set Characters per Line (max.) Graphic Image Print Data format 8, 24, 48 dot format (vertical) Appendix D Printer Specifications Serial Bubble Jet 720 x 360 dpi (horizontal x vertical) Manual Feed, Auto Feed (optional Auto Sheet Feeder...
  • Page 163 160 pp. Colour approx. 50 pp. (Based on printing the ISO JIS-SCID No. 5 pattern at standard and plain paper mode) 64 nozzles for black 24 nozzles each for cyan, magenta, yellow Black, cyan, magenta, yellow Appendix D Printer Specifications...
  • Page 164 Storage Environment Temperature 0°C to 35°C (32°F to 95°F) Power Source Power Consumption Battery Pack Dimensions (W x D x H) Weight Appendix D Printer Specifications No. of printed pages Black approx. 60 pp./cartridge Colour approx. 20 pp./cartridge (Based on printing the ISO JIS-SCID No. 5...
  • Page 165: System Requirements To See Documents In The Setup Reference Software & Guide Cd-Rom

    Guide provided on the CD-ROM, Adobe Acrobat Reader 4.0 is recommended. With Windows 2000 you must use Acrobat Reader 4.0. If you use Adobe Acrobat 3.0, some of the icons on your screen may be different. Appendix D Printer Specifications...
  • Page 166 This removable cartridge makes maintenance of the printer very simple. Bubble Jet printer An ink jet type printer that heats the ink to a boiling point in a nozzle to form a bubble. When the bubble expands, there is no room left in the nozzle for the ink which is ejected onto the paper.
  • Page 167 A unit that holds the BJ Cartridge and its ink cartridges. The cartridge holder moves backwards and forwards when the printer is operating and remains at rest in the home position on the left side of the printer when the printer is not in use.
  • Page 168 (dots per inch) A unit of measurement for indicating printer resolution. The standard resolution for your printer is 360 dpi in the HQ mode. In the smoothing mode, resolution up to 720 x 360 dpi can be achieved. factory default Factory defaults refer to the settings that are selected for the printer at the factory.
  • Page 169 CARTRIDGE button to move it out so you can remove the BJ Cartridge. host computer The computer that is connected to a printer and can be used to drive the printer when the printer is on-line. Glossary...
  • Page 170 In order to connect the printer and computer via the USB interface, you must use the USB interface cable. interface port The printer is provided with a parallel and an IrDA port on the left side of the printer. internal fonts Internal fonts are fonts permanently stored in the printer.
  • Page 171 Letter size paper A paper size: 8.5 x 11 inches. This printer accepts this size of paper. line feed A printer function that advances the paper one line. Lines per inch. The measurement used in describing the number of lines that will print within one vertical inch.
  • Page 172 The cable used to connect your printer and a computer. printing area The area of a sheet of paper on which a printer can reproduce text or graphics. The printing area is smaller than the paper. print head capping An automatic protection function that prevents the print head unit and ink cartridges from drying out or becoming clogged with dust.
  • Page 173 A font that is built into the printer, as opposed to one that must be downloaded from your computer. Resident fonts are stored in ROM. resolution The density of dots for any given output device. Expressed in terms of dots per inch (dpi).
  • Page 174 The mode the printer is in when it is printing text. text scale mode The mode that reduces the line spacing by a factor of 14/15 (from 62 to 66 lines per page if line spacing is set to 6 lines per inch). This provides compatibility with software that assumes 66 lines will fit on each page.
  • Page 175 Glossary...
  • Page 176 Black BJ Cartridge BC-10 described, 20, 67 installing, 38 blurred prints, 133 Bubble Jet Paper LC-301 correct print side, 49 described, 21 Canon Auto Sheet Feeder ASF-50 option, 23 Canon Li-Ion Battery LB-50 described, 22 inserting, 29 installing, 28 recharging, 60...
  • Page 177 22 uses, 47 High Resolution Paper HR-101 correct print side, 49 described, 21 uses, 47 infra-red aligning computer, printer, 36 cannot print, 115 checking connection, 116 confirming driver installation, 34 data transmission, 33 setting up, 33 transceiver port, 116...
  • Page 178 24, 25 switching off, 129 power outlet safety, 10 power supply Canon Li-Ion Battery LB-50, 22 Universal AC Adapter AD-360, 22 print head cleaning, 85 print media Back Print Film BF-102, 21 Bubble Jet Paper LC-301, 21...
  • Page 179 9, 13 power cord, 14 power outlet, 10 storing BJ Cartridges, 15 transporting printer, 13 scanner converting printer to, 18 Scanner Cartridge Color Image Scanner Cartridge IS-12, 20 installing, 74, 80 installing Macintosh driver, 77 installing Windows driver, 75...
  • Page 180 88 background printing, 143 battery not charging, 135 BJ Cartridge home position, 113 black and white only, 122 blurred printout, 133 cannot install printer driver, 102 CHARGE/ERROR lamp flashing, 136 Chooser selection, 144 colours, 120, 121 colours broken, uneven, 124...
  • Page 181 CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON COMPUTER SYSTEMS, INC. 2995 Redhill Ave., Costa Mesa, CA 92626, U.S.A. CANON CANADA INC. 6390 Dixie Road, Mississauga, Ontario, L5T 1P7, Canada CANON EUROPA N.V. P.O.Box 2262, 1180 EG, Amstelveen, The Netherlands CANON (UK) LTD.