Grandstream Networks UCM6202 IP PBX Manuals

Manuals and User Guides for Grandstream Networks UCM6202 IP PBX. We have 2 Grandstream Networks UCM6202 IP PBX manuals available for free PDF download: User Manual, Basic Configuration Manual

Grandstream Networks UCM6202 User Manual

Grandstream Networks UCM6202 User Manual (469 pages)

IP PBX

Brand: Grandstream Networks | Category: PBX | Size: 15 MB

Table of Contents

Table of Contents
4
Document Purpose
28
Change Log
29
Firmware Version 1.0.20.38
29
Firmware Version 1.0.20.34
29
Firmware Version 1.0.20.31
29
Firmware Version 1.0.20.28
30
Firmware Version 1.0.20.23
30
Firmware Version 1.0.20.22
30
Firmware Version 1.0.20.20
30
Firmware Version 1.0.20.17
30
Firmware Version 1.0.19.29
35
Firmware Version 1.0.19.27
35
Firmware Version 1.0.19.21
36
Firmware Version 1.0.18.13
36
Firmware Version 1.0.18.12
36
Firmware Version 1.0.18.9
36
Firmware Version 1.0.17.16
37
Firmware Version 1.0.16.20
38
Firmware Version 1.0.16.18
38
Firmware Version 1.0.15.16
39
Firmware Version 1.0.14.24
39
Firmware Version 1.0.14.23
39
Firmware Version 1.0.14.21
40
Firmware Version 1.0.13.14
40
Firmware Version 1.0.12.19
41
Firmware Version 1.0.11.27
42
Firmware Version 1.0.0.7
42
Welcome
43
Product Overview
44
Technical Specifications
44
Table 1: Technical Specifications
44
Installation
47
Equipment Packaging
47
Connect Your UCM6200
47
Connect the UCM6202
47
Table 2: UCM6200 Equipment Packaging
47
Figure 1: UCM6202 Front View
47
Connect the UCM6204
48
Figure 2: UCM6202 Back View
48
Figure 3: UCM6204 Front View
48
Connect the UCM6208
49
Figure 4: UCM6204 Back View
49
Safety Compliances
50
Warranty
50
Figure 5: UCM6208 Front View
50
Figure 6: UCM6208 Back View
50
Getting Started
51
Use the LCD Menu
51
Table 3: LCD Menu Options
52
Use the LED Indicators
53
Table 4: UCM6202/UCM6204 LED Indicators
53
Table 5: UCM6208 LED Indicators
53
Using the Web UI
54
Accessing the Web UI
54
Figure 7: UCM6202 Web GUI Login Page
54
Setup Wizard
55
Figure 8: UCM6200 Setup Wizard
55
Main Settings
56
Web GUI Languages
56
Web GUI Search Bar
57
Saving and Applying Changes
57
Figure 9: UCM6200 Web GUI Language
57
Figure 10: Web GUI Search Bar
57
Setting up an Extension
58
System Settings
59
HTTP Server
59
Table 6: HTTP Server Settings
59
Network Settings
60
Basic Settings
60
Table 7: UCM6200 Network Settings→Basic Settings
60
Figure 11: UCM6202 Network Interface Method: Route
64
Figure 12: UCM6202 Network Interface Method: Switch
65
Figure 13: UCM6202 Network Interface Method: Dual
65
DHCP Client List
66
Figure 14: DHCP Client List
66
Figure 15: Add MAC Address Bind
66
Figure 16: Batch Add MAC Address Bind
67
Figure 17: UCM6200 Using 802.1X as Client
67
Static Routes
68
Table 8: UCM6200 Network Settings→802.1X
68
Figure 18: UCM6200 Using 802.1X EAP-MD5
68
Table 9: UCM6200 Network Settings→Static Routes
69
Figure 19: UCM6204 Static Route Sample
70
Port Forwarding
71
Table 10: UCM6200 Network Settings→Port Forwarding
71
Figure 20: UCM6204 Static Route Configuration
71
Figure 21: Create New Port Forwarding
72
Figure 22: UCM6200 Port Forwarding Configuration
72
Openvpn
73
Table 11: UCM6200 System Settings→Network Settings→Openvpn
73
Figure 23: GXP2160 Web Access Using UCM6202 Port Forwarding
73
DDNS Settings
74
Figure 24: Open VPN® Feature on the UCM6200
74
Figure 25: Register Domain Name on Noip.com
75
Figure 26: UCM6200 DDNS Setting
76
Figure 27: Using Domain Name to Connect to UCM6200
76
Security Settings
77
Static Defense
77
Table 12: UCM6200 Firewall→Static Defense→Current Service
77
Table 13: Typical Firewall Settings
77
Table 14: Firewall Rule Settings
78
Figure 28: Create New Firewall Rule
78
Dynamic Defense
79
Table 15: UCM6200 Firewall Dynamic Defense
79
Fail2Ban
80
Figure 29: Configure Dynamic Defense
80
Table 16: Fail2Ban Settings
81
Figure 30: Fail2Ban Settings
81
TLS Security
82
SSH Access
83
LDAP Server
83
Figure 31: TLS Security
83
Figure 32: SSH Access
83
LDAP Server Configurations
84
Figure 33: LDAP Server Configurations
84
LDAP Phonebook
85
Figure 34: Default LDAP Phonebook DN
85
Figure 35: Default LDAP Phonebook Attributes
85
Figure 36: LDAP Server→Ldap Phonebook
86
Figure 37: Add LDAP Phonebook
86
Figure 38: Edit LDAP Phonebook
86
Figure 39: Import Phonebook
87
Figure 40: Phonebook CSV File Format
87
LDAP Client Configurations
88
Figure 41: LDAP Phonebook after Import
88
Figure 42: Export Selected LDAP Phonebook
88
Figure 43: LDAP Client Configurations
89
Figure 44: GXP2170 LDAP Phonebook Configuration
91
Time Settings
92
Automatic Date and Time
92
Table 17: Time Auto Updating
92
Set Time Manually
93
Figure 45: Set Time Manually
93
NTP Server
94
Office Time
94
Table 18: Create New Office Time
94
Figure 46: Create New Office Time
94
Holiday
95
Figure 47: Settings→Time Settings→Office Time
95
Table 19: Create New Holiday
96
Figure 48: Create New Holiday
96
Email Settings
97
Table 20: Email Settings
97
Figure 49: Settings→Time Settings→Holiday
97
Figure 50: UCM6200 Email Settings
99
Email Templates
100
Figure 51: Email Templates
100
Email Send Log
101
Figure 52: Conference Schedule Template
101
Table 21: Email Log
102
Figure 53: Email Send Log
102
Recordings Storage
103
Figure 54: Email Logs
103
Figure 55: PBX Settings→Recordings Storage
103
Figure 56: Recordings Storage Prompt Information
104
Figure 57: Recording Storage Category
104
Provisioning
105
Overview
105
Configuration Architecture for End Point Device
105
Auto Provisioning Settings
106
Figure 58: Zero Config Configuration Architecture for End Point Device
106
Figure 59: UCM6200 Zero Config
107
Table 22: Auto Provision Settings
108
Figure 60: Auto Provision Settings
108
Discovery
109
Figure 61: Auto Discover
110
Uploading Devices List
111
Figure 62: Auto Discover Other Subnets
111
Figure 63: Discovered Devices
111
Figure 64: Device List - CSV File Sample
111
Managing Discovered Devices
112
Figure 65: Managing Discovered Devices
112
Global Configuration
113
Global Policy
113
Table 23: Global Policy Parameters - Localization
114
Table 24: Global Policy Parameters - Phone Settings
114
Figure 66: Global Policy Categories
114
Table 25: Global Policy Parameters - Contact List
115
Table 26: Global Policy Parameters - Maintenance
117
Table 27: Global Policy Parameters - Network Settings
119
Table 28: Global Policy Parameters - Customization
119
Table 29: Global Policy Parameters - Communication Settings
120
Global Templates
121
Table 30: Create New Template
122
Figure 67: Edit Global Template
122
Model Configuration
123
Model Templates
123
Table 31: Create New Model Template
123
Model Update
125
Figure 68: Edit Model Template
125
Figure 69: OEM Models
126
Device Configuration
127
Create New Device
127
Figure 70: Template Management
127
Figure 71: Upload Model Template Manually
127
Manage Devices
128
Figure 72: Create New Device
128
Figure 73: Manage Devices
129
Figure 74: Edit Device
129
Figure 75: Edit Customize Device Settings
131
Figure 76: Modify Selected Devices - same Model
132
Figure 77: Modify Selected Devices - Different Models
133
Example Application
134
Figure 78: Device List in Zero Config
134
Figure 79: Zero Config Sample - Global Policy
135
Figure 80: Zero Config Sample - Device Preview 1
136
Figure 81: Zero Config Sample - Device Preview 2
137
Figure 82: Zero Config Sample - Device Preview 3
138
Extensions
139
Create New User
139
Create New SIP Extension
139
Figure 83: Create New Device
139
Table 32: SIP Extension Configuration Parameters - Basic Settings
140
Table 33: SIP Extension Configuration Parameters - Media
142
Table 34: SIP Extension Configuration Parameters - Features
143
Create New IAX Extension
147
Table 35: SIP Extension Configuration Parameters - Specific Time
147
Table 36: IAX Extension Configuration Parameters→Basic Settings
148
Table 37: IAX Extension Configuration Parameters→Media
149
Table 38: IAX Extension Configuration Parameters→Features
149
Create New FXS Extension
151
Table 39: IAX Extension Configuration Parameters→Specific Time
151
Table 40: FXS Extension Configuration Parameters→Basic Settings
151
Table 41: FXS Extension Configuration Parameters→Media
153
Table 42: FXS Extension Configuration Parameters→Features
154
Batch Add Extensions
156
Batch Add SIP Extensions
156
Table 43: FXS Extension Configuration Parameters→Specific Time
156
Table 44: Batch Add SIP Extension Parameters
156
Batch Add IAX Extensions
159
Table 45: Batch Add IAX Extension Parameters
159
Batch Extension Resetting Functionality
161
Search and Edit Extension
161
Figure 84: Manage Extensions
161
Export Extensions
163
Import Extensions
163
Figure 85: Export Extensions
163
Figure 86: Import Extensions
163
Table 46: SIP Extensions Imported File Example
164
Figure 87: Import File
164
Table 47: IAX Extensions Imported File Example
166
Table 48: FXS Extensions Imported File Example
168
Extension Details
170
Figure 88: Import Error
170
E-Mail Notification
171
Figure 89: Extension Details
171
Figure 90: E-Mail Notification - Prompt Information
171
Figure 91: Account Registration Information and QR Code
172
Figure 92: LDAP Client Information and QR Code
172
Multiple Registrations Per Extension
173
Figure 93: Multiple Registrations Per Extension
173
Figure 94: Extension - Concurrent Registration
173
SMS Message Support
174
Figure 95: SMS Message Support
174
Extension Groups
175
Configure Extension Groups
175
Figure 96: Edit Extension Group
175
Using Extension Groups
176
Figure 97: Select Extension Group in Outbound Route
176
Analog Trunks
177
Analog Trunk Configuration
177
Table 49: Analog Trunk Configuration Parameters
177
PSTN Detection
181
Figure 98: UCM6200 FXO Tone Settings
181
Figure 99: UCM6200 PSTN Detection
181
Figure 100: UCM6200 PSTN Detection: Auto Detect
182
Figure 101: UCM6200 PSTN Detection: Semi-Auto Detect
182
Table 50: PSTN Detection for Analog Trunk
183
Voip Trunks
184
Voip Trunk Configuration
184
Table 51: Create New SIP Trunk
184
Table 52: SIP Register Trunk Configuration Parameters
186
Table 53: SIP Peer Trunk Configuration Parameters
189
Table 54: Create New IAX Trunk
192
Table 55: IAX Register Trunk Configuration Parameters
192
Table 56: IAX Peer Trunk Configuration Parameters
194
Trunk Groups
195
Figure 102: Trunk Group
195
Direct Outward Dialing (DOD)
196
Figure 103: Trunk Group Configuration
196
Figure 104: DOD Extension Selection
197
Figure 105: Edit DOD
197
Figure 106: Fax Sending DOD
198
Figure 107: DOD Import
198
Sla Station
199
Create/Edit SLA Station
199
Table 57: SLA Station Configuration Parameters
199
Figure 108: SLA Station
199
Sample Configuration
200
Figure 109: Enable SLA Mode for Analog Trunk
200
Figure 110: Analog Trunk with SLA Mode Enabled
200
Figure 111: SLA Example - SLA Station
201
Figure 112: SLA Example - MPK Configuration
201
Call Routes
202
Outbound Routes
202
Configuring Outbound Routes
202
Table 58: Outbound Route Configuration Parameters
202
Outbound Blacklist
205
Figure 113: Country Codes
206
PIN Groups
207
Table 59: Outbound Routes/Pin Group
207
Figure 114: Blacklist Import/Export
207
Figure 115: Create New PIN Group
208
Figure 116: PIN Members
208
Figure 117: Outbound PIN
209
Figure 118: CDR Record
209
Figure 119: Importing PIN Groups from CSV Files
210
Figure 120: Incorrect CSV File
210
Inbound Routes
211
Figure 121: CSV File Format
211
Figure 122: CSV File Successful Upload
211
Inbound Rule Configurations
212
Table 60: Inbound Rule Configuration Parameters
212
Inbound Route: Prepend Example
216
Inbound Route: Multiple Mode
217
Figure 123: Inbound Route Feature: Prepend
217
Figure 124: Inbound Route - Multiple Mode
218
Inbound Route: Route-Level Mode
219
Figure 125: Inbound Route - Multiple Mode Feature Codes
219
Figure 126: Inbound Route - Route-Level Mode
219
Inbound Route: Inbound Mode BLF Monitoring
220
Figure 127: Global Inbound Mode
220
Inbound Route: Import/Export Inbound Route
221
Figure 128: Inbound Mode - Default Mode
221
Figure 129: Inbound Mode - Mode 1
221
Figure 130: Import/Export Inbound Route
221
FAX Detection
222
FAX with Two Media
222
Blacklist Configurations
222
Figure 131: Blacklist Configuration Parameters
223
Figure 132: Blacklist Csv File
223
Conference
224
Conference Room Configurations
224
Table 61: Conference Room Configuration Parameters
224
Table 62: Conference Settings
226
Conference Call Operations
227
Join a Conference Call
227
Invite Other Parties to Join Conference
227
Figure 133: Conference
227
During the Conference
228
Figure 134: Conference Invitation from Web GUI
228
Table 63: Conference Caller IVR Menu
229
Google Service Settings Support
230
Figure 135: Google Service Settings→Oauth2.0 Authentication
230
Figure 136: Google Service→New Project
231
Figure 137: Google Service→Create New Credential
231
Conference Schedule
232
Table 64: Conference Schedule Parameters
232
Figure 138: Google Service→Oauth2.0 Login
232
Cleaner Options
235
Figure 139: Conference Schedule
235
Contact Group
236
Figure 140: Contact Group Parameters
236
Contact Group Configurations
237
Conference Recordings
237
Table 65: Contact Group Parameters
237
Conference Call Statistics
238
Figure 141: Conference Recording
238
Figure 142: Conference Call Statistics
238
Figure 143: Conference Report on Web
238
Figure 144: Conference Report on CSV
239
Video Conference
240
Video Conference Room Configurations
240
Table 66: Video Conference Room Configuration Parameters
240
Conference Settings
241
Figure 145: Video Conference Basic Settings
241
Conference Schedule
242
Table 67: Video Conference Schedule Parameters
242
Wave Webrtc Video Calling & Conferencing
243
Figure 146: Video Conference Schedule
243
Figure 147: Enabling Webrtc Feature
244
Figure 148: Enabling Webrtc on Extensions
244
Figure 149: Grandstream Wave Interface
245
Ipvideotalk Meetings
246
Figure 150: IPVT SIP Trunk Page
246
Figure 151 - Peer Trunk to IPVT
246
Figure 152 - IPVT Mode
247
Figure 153 - IPVT Outbound Pattern
247
Figure 154 - IPVT Outbound Strip
248
Ivr
249
Configure IVR
249
Figure 155: Create New IVR
249
Table 68: IVR Configuration Parameters
250
Figure 168: Voicemail Group
251
IVR Black/Whitelist
252
Figure 156: Key Pressing Events
252
Figure 157: Black/White List
253
Create Custom Prompt
254
Figure 158: Click on Prompt to Create IVR Prompt
254
Voice Prompt
255
Language Settings
255
Download and Install Voice Prompt Package
255
Figure 159: Language Settings for Voice Prompt
255
Figure 160: Voice Prompt Package List
256
Figure 161: New Voice Prompt Language Added
256
Upload Language Package
257
Figure 162: Upload Voice Prompts Package
257
Custom Prompt
258
Record New Custom Prompt
258
Upload Custom Prompt
258
Figure 163: Record New IVR Prompt
258
Download All Custom Prompt
259
Username Prompt Customization
259
Upload Username Prompt File from Web GUI
259
Figure 164: Upload IVR Prompt
259
Figure 165: Download All Custom Prompt
259
Record Username Via Voicemail Menu
260
Voicemail
261
Configure Voicemail
261
Figure 166: Voicemail Settings
261
Table 69: Voicemail Settings
262
Access Voicemail
263
Table 70: Voicemail IVR Menu
263
Leaving Voicemail
264
Voicemail Email Settings
265
Table 71: Voicemail Email Settings
265
Figure 167: Voicemail Email Settings
265
Configure Voicemail Group
266
Table 72: Voicemail Group Settings
266
Ring Group
267
Configure Ring Group
267
Table 73: Ring Group Parameters
267
Figure 169: Ring Group
267
Figure 170: Ring Group Configuration
269
Remote Extension in Ring Group
270
Figure 171: Sync LDAP Server Option
271
Figure 172: Manually Sync LDAP Server
272
Figure 173: Ring Group Remote Extension
272
Restrict Calls
273
Configure Restrict Calls
273
Figure 174: Restrict Calls
273
Table 74: Restrict Calls Configuration Parameters
274
Paging and Intercom Group
275
Configure Paging/Intercom Group
275
Configure Multicast Paging
275
Figure 175: Multicast Paging
275
Configure 2-Way Intercom
276
Table 75: Multicast Paging Configuration Parameters
276
Figure 176: 2-Way Intercom
276
Configure 1-Way Paging
277
Table 76: 2-Way Intercom Configuration Parameters
277
Figure 177: 1-Way Paging
277
Configure Announcement Paging
278
Table 77: 1-Way Paging Configuration Parameters
278
Figure 178: Announcement Paging
278
Configure Private Intercom
279
Table 78: Announcement Paging Configuration Parameters
279
Table 79: Private Intercom Configuration Parameters
280
Figure 179: Private Intercom
280
Paging/Intercom Group Settings
281
Configure a Scheduled Paging/Intercom
281
Figure 180: Page/Intercom Group Settings
281
Figure 181: Schedule Paging/Intercom Page
281
Table 80: Schedule Paging / Intercom Settings
282
Figure 182: Creating a Scheduled Paging/Intercom Call
282
Call Queue
283
Configure Call Queue
283
Table 81: Call Queue Configuration Parameters
283
Figure 183: Call Queue
283
Table 82: Static Agent Limitation
287
Figure 184: Static Agents Limit
287
Call Center Settings and Enhancements
288
Figure 185: Agent Login Settings
288
Table 83: Call Center Parameters
289
Queue Statistics
290
Figure 186: Call Queue Statistics
290
Agent Details
291
Figure 187 : Automatic Download Settings - Queue Statistics
291
Login Record
292
Pause Log
292
Figure 188: Agent Details
292
Figure 189: Login Record
292
Global Queue Settings
293
Table 84: Global Queue Settings
293
Figure 190: Pause Log
293
Figure 191: Global Queue Settings
293
Switchboard
295
Figure 192: Switchboard Summary
295
Table 85: Switchboard Parameters
296
Figure 193: Call Queue Switchboard
296
Figure 194: Queue Agent
297
Pickup Groups
298
Configure Pickup Groups
298
Configure Pickup Feature Code
298
Figure 195: Edit Pickup Group
298
Figure 196: Edit Pickup Feature Code
299
Music on Hold
300
Figure 197: Music on Hold Default Playlist
300
Figure 198: Play Custom Prompt
301
Figure 199: Information Prompt
301
Figure 200: Record Custom Prompt
302
Fax Server
303
Configure Fax/T.38
303
Table 86: FAX/T.38 Settings
303
Figure 201: Fax Settings
303
Receiving Fax
305
Example Configuration to Receive Fax from PSTN Line
305
Figure 202: Configure Analog Trunk Without Fax Detection
305
Figure 203: Configure Extension for Fax Machine: FXS Extension
306
Figure 204: Configure Extension for Fax Machine: Analog Settings
306
Example Configuration for Fax-To-Email
307
Figure 205: Configure Inbound Rule for Fax
307
Figure 206: Create Fax Extension
307
Figure 207: Inbound Route to Fax Extension
308
Figure 208: List of Fax Files
308
FAX Sending
309
Figure 209: Fax Sending in Web GUI
309
Figure 210: Fax Send Progress
309
Busy Camp-On
310
Presence
311
Figure 211: SIP Presence Configuration
311
Table 87: SIP Presence Status
312
Figure 212: SIP Presence Feature Code
312
Figure 213: Presence Status CDR
313
Follow Me
314
Figure 214: Edit Follow Me
314
Table 88: Follow Me Settings
315
Table 89: Follow Me Options
315
Speed Dial
316
Figure 215: Speed Dial Destinations
316
Figure 216: List of Speed Dial
316
Disa
317
Figure 217: Create New DISA
317
Table 90: DISA Settings
318
Emergency
319
Figure 218: Emergency Number Configuration
320
Table 91: Emergency Numbers Parameters
321
Figure 219: 911 Emergency Sample
322
Callback
323
Table 92: Callback Configuration Parameters
323
Blf and Event List
324
Blf
324
Event List
324
Table 93: Event List Settings
325
Figure 220: Create New Event List
325
Dial by Name
327
Dial by Name Configuration
327
Figure 221: Create Dial by Name Group
327
Figure 222: Configure Extension First Name and Last Name
328
Figure 223: Dial by Name Group in IVR Key Pressing Events
329
Username Prompt Customization
330
Upload Username Prompt File from Web GUI
330
Figure 224: Dial by Name Group in Inbound Rule
330
Record Username Via Voicemail Menu
331
Active Calls and Monitor
332
Active Calls Status
332
Figure 225: Status→Pbx Status→Active Calls - Ringing
332
Figure 226: Status→Pbx Status→Active Calls - Call Established
332
Figure 227: Call Connection Less than Half Hour
333
Figure 228: Call Connection between Half an Hour and One Hour
333
Hang up Active Calls
334
Call Monitor
334
Figure 229: Call Connection more than One Hour
334
Figure 230: Configure to Monitor an Active Call
334
Call Feature Codes
336
Feature Codes
336
Table 94: UCM6200 Feature Codes
336
Figure 231: Enable/Disable Feature Codes
341
Parking Lot
342
Table 95 : Parking Lot
342
Figure 232: Parking Lot
342
Figure 233: New Parking Lot
342
Call Park
343
Park a Call
343
Retrieve Parked Call
344
Monitor Call Park CID Name Information (Gxp21Xx Phones Only)
344
Call Recording
344
Figure 234: Monitored Call Park CID Name
344
Enable Spy
345
Shared Call Appearance (SCA)
345
Figure 235: Download Recording File from CDR Page
345
Figure 236: Download Recording File from Recording Files Page
345
Figure 237: Enabling SCA Option under Extension's Settings
346
Figure 238: SCA Number Configuration
346
Figure 239: SCA Private Number Configuration
347
Figure 240: SCA Options
347
Table 96: Add SCA Private Number
348
Announcement
349
Table 97: Editing the SCA Number
349
Table 98: Announcement Parameters
350
Figure 241: Announcement Settings
350
Figure 242: Announcement
351
Pbx Settings
352
PBX Settings/General Settings
352
Table 99: Internal Options/General
352
PBX Settings/Rtp Settings
354
RTP Settings
354
Table 100: Internal Options/Rtp Settings
354
Payload
355
Table 101: Internal Options/Payload
355
PBX Settings/Voice Prompt Customization
356
Record New Custom Prompt
356
Upload Custom Prompt
356
Figure 243: Record New Custom Prompt
356
Download All Custom Prompt
357
Figure 244: Upload Custom Prompt
357
Figure 245: Download All Custom Prompt
357
Call Failure Tone Settings
358
SIP Trunk Prompt Tone
358
Figure 246: SIP Trunk Prompt Tone
358
General Call Failure Tone
359
PBX Settings/Jitter Buffer
359
Table 102: Internal Options/Jitter Buffer
359
Figure 247: General Call Failure Prompts
359
PBX Settings/Recordings Storage
360
Figure 248: Settings→Recordings Storage
360
Figure 249: Recordings Storage Prompt Information
361
Figure 250: Recording Storage Category
361
PBX Settings/Nas
362
Table 103: NAS Settings
362
Sip Settings
363
SIP Settings/General
363
SIP Settings/Misc
363
Table 104: SIP Settings/General
363
Table 105: SIP Settings/Misc
363
SIP Settings/Session Timer
364
Table 106: SIP Settings/Session Timer
364
SIP Settings/Tcp and TLS
365
Table 107: SIP Settings/Tcp and TLS
365
SIP Settings/Nat
366
SIP Settings/Tos
366
Table 108: SIP Settings/Nat
366
Table 109: SIP Settings/Tos
366
Transparent Call-Info Header
367
Figure 251: Transparent Call-Info
368
Iax Settings
369
IAX Settings/General
369
IAX Settings/Registration
369
Table 110: IAX Settings/General
369
Table 111: IAX Settings/Registration
369
IAX Settings/Security
370
Table 112: IAX Settings/Static Defense
370
Interface Settings
371
Table 113: PBX Interface Settings
371
Figure 252: FXS Ports Signaling Preference
371
Figure 253: FXO Ports ACIM Settings
371
Figure 254: DAHDI Settings
373
Gdms Settings
374
Figure 255: GDMS Developer Mode Button
374
Figure 256: GDMS API Credentials
374
Figure 257: GDMS Settings
375
Figure 258: UCM on GDMS
376
Figure 259: UCM SIP Extensions on GDMS
376
Api Configuration
377
HTTPS API (New)
377
Table 114: API Configuration Parameters
377
Table 115: New API Supported Queries
377
HTTPS API (Old)
378
Table 116: API Configuration Parameters (Old)
378
CDR Real-Time Output Settings
379
Table 117: CDR Real-Time Output Settings
379
Cti Server
381
Figure 260: CTI Server Listening Port
381
Asterisk Manager Interface (Restricted Access)
382
Crm Integration
383
Sugarcrm
383
Table 118: Sugarcrm Settings
383
Figure 261: Sugarcrm Basic Settings
383
Vtigercrm
384
Figure 262: CRM User Settings
384
Table 119: Vtigercrm Settings
385
Figure 263: Vtigercrm Basic Settings
385
Zohocrm
386
Figure 264: CRM User Settings
386
Figure 265: Zohocrm Basic Settings
386
Table 120: Zohocrm Settings
387
Figure 266: CRM User Settings
387
Salesforce CRM
388
Table 121: Salesforce Settings
388
Figure 267: Salesforce Basic Settings
388
Act! Crm
389
Figure 268: Salesforce User Settings
389
Figure 269: Enabling ACT! CRM
389
Figure 270: Enabling CRM on the User Portal
390
Pms Integration
391
Hmobile PMS Connector
391
Table 122: PMS Supported Features
391
Hsc Pms
392
Figure 271: UCM & PMS Interaction
392
Mitel PMS
393
Figure 272: UCM & HSC PMS Interaction
393
Figure 273: UCM & Mitel PMS Interaction
393
Pms Api
394
Figure 274: Enable PMSAPI
394
Connecting to PMS
395
Table 123: PMS Basic Settings
395
PMS Features
396
Room Status
396
Figure 275: Create New Room
396
Figure 276: Room Status
396
Wake up Service
397
Table 124: PMS Wake up Service
397
Figure 277: Add Batch Rooms
397
Figure 278: Create New Wake up Service
397
Mini Bar
398
Table 125: Create New Mini Bar
398
Figure 279: Wakeup Call Executed
398
Figure 280: Create New Mini Bar
398
Table 126: Create New Maid
399
Figure 281: Create New Maid
399
Figure 282: Create New Consumer Goods
399
Figure 283: Mini Bar
400
Wakeup Service
401
Wakeup Service Using Admin Login
401
Figure 284: Create New Wakeup Service
401
Wakeup Service from User Portal
402
Table 127: Wakeup Service
402
Table 128: Max Wakeup Members
402
Wakeup Service Using Feature Code
403
Figure 285: Wakeup Service Feature Code
403
Announcements Center
404
Announcements Center Settings
404
Table 129: Announcements Center Settings
404
Figure 286: Announcements Center
404
Group Settings
405
Table 130: Group Settings
405
Figure 287: Announcements Center Group Configuration
405
Figure 288: Announcements Center Code Configuration
406
Figure 289: Announcements Center Example
406
Queuemetrics Integration
407
API Configuration Parameters
407
Figure 290: Queuemetrics Configuration
407
Table 131: Queuemetrics Configuration Parameters
408
Status and Reporting
409
PBX Status
409
Figure 291: Status→Pbx Status
409
Trunks
410
Table 132: Trunk Status
410
Figure 292: Trunk Status
410
Extensions
411
Table 133: Extension Status
411
Figure 293: Extension Status
411
Interfaces Status
412
Table 134: Interface Status Indicators
412
Figure 294: UCM6204 Interfaces Status
412
System Status
413
General
413
Network
413
Table 135: System Status→General
413
Space Usage
414
Table 136: System Status→Network
414
Resource Usage
415
Figure 295: System Status→Storage Usage
415
Figure 296: System Status→Resource Usage
415
System Events
416
Alert Events List
416
Table 137: Alert Events
416
Figure 297: System Events→Alert Events Lists: Disk Usage
417
Figure 298: System Events→Alert Events Lists: External Disk Usage
417
Alert Log
418
Figure 299: System Events→Alert Events Lists: Memory Usage
418
Figure 300: System Events→Alert Events Lists: System Crash
418
Figure 301: System Events→Alert Log
419
Figure 302: Filter for Alert Log
419
Alert Contact
420
Table 138: Alert Contact
420
Cdr
421
Table 139: CDR Filter Criteria
421
Figure 303: CDR Filter
421
Figure 304: Call Report
423
Table 140: Automatic Download Settings
425
Figure 305: Call Report Entry with Audio Recording File
425
Figure 306: Automatic Download Settings
425
CDR Improvement
426
Downloaded CDR File
426
Figure 307: CDR Report
426
Figure 308: Detailed CDR Information
426
Figure 309: Downloaded CDR File Sample
426
CDR Export Customization
427
Figure 310: Downloaded CDR File Sample - Source Channel and Dest Channel 1
427
Figure 311: Downloaded CDR File Sample - Source Channel and Dest Channel 2
427
Statistics
428
Figure 312: CDR Export File Data
428
Table 141: CDR Statistics Filter Criteria
429
Figure 313: CDR Statistics
429
Recording Files
430
API Configuration
430
Figure 314: Cdr→Recording Files
430
Table 142: API Configuration Files
431
User Portal
432
Figure 315: Edit User Information by Super Admin
432
Figure 316: User Portal Login
433
Figure 317: User Portal Layou
433
Basic Information
434
Personal Data
434
Value-Added Features
434
Fax Sending
434
Call Queue
434
Wakeup Service
434
CRM User Settings
434
Maintenance
435
User Management
435
User Information
435
Figure 318: User Management Page Display
435
Figure 319: Create New User
435
Custom Privilege
436
Table 143: User Management→Create New User
436
Figure 320: User Management - New Users
436
Figure 321: Assign Backup Permission to "Admin" Users
437
Figure 322: General User
438
Concurrent Multi-User Login
439
Figure 323: Create New Custom Privilege
439
Figure 324: Multiple User Operation Error Prompt
439
Login Settings
440
Change Password
440
Figure 325: Change Password
440
Login Security
441
Operation Log
442
Figure 326: Login Timeout Settings
442
Table 144: Operation Log Column Header
443
Figure 327: Operation Logs
443
Upgrading
444
Figure 328: Operation Logs Filter
444
Upgrading Via Network
445
Table 145: Network Upgrade Configuration
445
Figure 329: Network Upgrade
445
Upgrading Via Local Upload
446
Figure 330: Local Upgrade
446
Figure 331: Upgrading Firmware Files
447
Figure 332: Reboot UCM6200
447
No Local Firmware Servers
448
Backup
448
Backup/Restore
449
Figure 333: Create New Backup
449
Figure 334: Backup / Restore
450
Data Sync
451
Figure 335: Local Backup
451
Table 146: Data Sync Configuration
452
Figure 336: Data Sync
452
Restore Configuration from Backup File
453
System Cleanup/Reset
453
Reset and Reboot
453
Figure 337: Restore UCM6200 from Backup File
453
Cleaner
454
Figure 338: Reset and Reboot
454
Figure 339: Cleaner
455
Table 147: Cleaner Configuration
456
USB Disk/Sd Card File Management
458
System Recovery
459
Table 148: USB/SD Card Files Cleanup
459

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Grandstream Networks UCM6202 Basic Configuration Manual

Grandstream Networks UCM6202 Basic Configuration Manual (29 pages)

Brand: Grandstream Networks | Category: Network Hardware | Size: 1 MB

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