AVer PTC300 Series User Manual
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AVer PTC300 Series User Manual

Ai auto tracking ptz camera
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AI Auto Tracking PTZ Camera
PTC300 Series
PTC300N Series
User Manual
2020.1.15 v4.1

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Summary of Contents for AVer PTC300 Series

  • Page 1 AI Auto Tracking PTZ Camera PTC300 Series PTC300N Series User Manual 2020.1.15 v4.1...
  • Page 2 FCC NOTICE (Class A) This device complies with Part 15 of the FCC Rules. The operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 3 © 2021 AVer Information Inc. All rights reserved. All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or specifications are subject to change without prior notice.
  • Page 4 WARNING  To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture. Warranty will be void if any unauthorized modifications are done to the product.  Do not drop the camera or subject it to physical shock. ...

  • Page 5: Table Of Contents

    Contents Package Contents ................. 1 Product Introduction ................2 Overview ..................2 LED Indicator ..................3 Pan and Tilt Angle ................3 Dimension ..................4 Device Connection ................5 Video Output Connection ..............6 RS-232 and RS-422 Connection ............7 Audio Input Connection ..............
  • Page 6 Video Output ................21 Network ..................21 System ..................22 Web Setup..................23 Using the AVer IPCam Utility to Find the Camera......23 Make a Connection to the Camera via Browser ......24 Live View ..................26 Pan-Tilt-Zoom Control ..............26 Focus ..................
  • Page 7 Image Process ................30 Video & Audio ................31 Setup NDI Function ..............32 Network ..................34 RTMP Setting ................34 Using RTSP Connect to Camera ..........35 Tracking Setting ................38 Presenter Mode ................. 38 Zone Mode ................. 39 System ....................

  • Page 8: Package Contents

    Package Contents Package Contents Camera unit Remote control Cable ties(x5) Quick Guide 1/4”-20L=6.5mm Cable Fixing M2 x 4mm Power adapter & plates(x2) Screw(x4) Power cord Screw(x3) Ceiling mount bracket(x2) M3 x 6mm Screw(x3) *The power cord will vary depending on the standard power outlet of the country where it is sold. Optional accessory RS-232 Din8 to Wall mount...

  • Page 9: Product Introduction

    Product Introduction Sources PTC300 Intro Video https://youtu.be/j25xQbkSmPc PTC300 Series Feature Video https://youtu.be/VJh1m5RWhLw Overview (5) (6) (7)(8)(9) (11) (10) (12) (1) Tally Lamp (*1) (5) PoE+ IEEE 802.3AT (9) USB 3.0 Port (Type C) (2) IR Sensor (6) RS-232 Port (10) HDMI Port...

  • Page 10: Led Indicator

    LED Indicator Status Blue(Solid) Normal Operation Blue(Blinking) Auto Tracking On Orange(Blinking) Camera Initialization Orange(Solid) Standby Red(Blinking) FW Updating Pan and Tilt Angle...

  • Page 11: Dimension

    Dimension Unit: mm...

  • Page 12: Device Connection

    Device Connection Joystick (Camera control) Laptop (Management/Presentation/ Video Conference) Microphone Audio input RS232, RS422 or IP 3G-SDI Monitor/TV PoE+ (Display) HDMI Lecture capture system Camera (Record) Web application (Remote Management)

  • Page 13: Video Output Connection

    Video Output Connection  HDMI Use the HDMI cable to connect with monitor or TV for video output. HDMI cable Monitor/TV  3G-SDI Connect to 3G-SDI monitor for video output. 3G-SDI cable (Not inculded) SDI Monitor [Note] HDMI and 3G-SDI monitors can be connected to camera and output live video simultaneously; Assuming HDMI monitor is well connected before the camera turned on, the OSD menu will be displayed on HDMI monitor in default.”...

  • Page 14: Rs-232 And Rs-422 Connection

    RS-232 and RS-422 Connection Connect through the RS-232 or RS-422 for camera control.  RS-232 RS232(VISCA) cable (Not inculded) Joystick Laptop...
  • Page 15 ● RS-232 Port Pin Definition Mini DIN9 Function I/O Type Signal Description PIN # Output Data Terminal Ready Input Data Set Ready VISCA IN Output Transmit Data Input Receiver Data Output Data Terminal Ready Input Data Set Ready VISCA OUT Output Transmit Data Input...
  • Page 16 Mini DIN8 Cable Pin Definition Signal ● Din8 to D-Sub9 Cable Pin Definition...
  • Page 17  RS-422 [Note] Use cat5e splitter for multi-camera connection. RS-422 Pin Cat5e splitter pin assignment: Camera Camera/Joystick Camera/Joystick...

  • Page 18: Audio Input Connection

    Audio Input Connection Connect the audio device for audio receiving. [Note] Line input level: 1Vrms (max.). Mic input level: 50mVrms (max.); Supplied voltage:2.5V. Microphone Auido mixer...

  • Page 19: Poe Connection

    PoE Connection Connect the camera to the router or switch through the PoE+ port. [Note] Only support IEEE 802.3AT PoE+ standard. Ethernet cable (Not inculded) Router/PoE Switch...
  • Page 20 Install Cable Fixing Plate...
  • Page 21 Ceiling Mount Installation 1. Secure the mount bracket on the ceiling. 2. Install the mount bracket on the camera. Screw: 4 screws, M4 x 10mm(Not Included Screw: 3 screw , 1/4"-20 L=6.5mm(Included in the package) in the package) 3. Slide the mount bracket with the camera 4.
  • Page 22 Installation for Auto Tracking Performance • Maximum/Minimum distance from the camera to tracking target Upper body tracking Full body tracking PTC310 1.3~16 meters 2.2~28 meters PTC330 1.4~44 meters 2.5~76 meters • Installed 2~3 meters high from the floor. • No human-outline figure on posters/screens/monitors/TVs in the background.

  • Page 23: Remote Control

    Remote Control (10) (12) (11) (14) (13) (15) (17) (16) (19) (20) (18) (21) (22) (24) (23) Name Function Turn the unit on/standby. (1) Power Open and exit the OSD menu. (2) Menu CAM1 to CAM3 button (3) Camera Select Selects a camera to operate.
  • Page 24 Name Function Left and right orientation setting. (12) L/R DIR Press and hold “L/R DIR” button + number button “1” to set the direction of the camera panning movement opposite to that indicated by the arrow of the / buttons. Press and hold“L/R DIR”...

  • Page 25: Setup The Camera

    Set Up the Camera OSD Menu button on the remote controller to call out the OSD menu and use ▲ , ▼ , ,  and Press button to operate the OSD menu. Camera IP Address Settings Static IP 1. Press button on the remote controller to call out OSD menu.

  • Page 26: Dhcp

    DHCP 1. Press button on the remote controller to call out OSD menu. 2. Go to Network > DHCP > On. 3. After turn the DHCP on, the user can go to System > Information to view IP address.

  • Page 27: Osd Tree

    OSD Tree Camera Camera parameters settings – Exposure mode, White balance, Pan-Tilt Zoom, Noise reduction, Frequency, Saturation, Contrast, Sharpness, Mirror, and Flip. Camera Exposure Mode Full Auto Exposure Value/Gain Limit Level/Slow Shutter Shutter Priority Exposure Value/Shutter Speed/Gain Limit Level Iris Priority Exposure Value/Iris Level/Gain Limit Level/Slow Shutter Manual Iris Level/Shutter Speed/Gain Level...

  • Page 28: Advanced Setting

    Advanced Setting Advanced Setting Audio Input Type Mic in/Line in Auto Gain Control OFF/ON Noise Suppression OFF/Low/Normal Audio Volume 0 ~ 10 Control Type RS-232/RS-422 Protocol VISCA/Pelco-P/ Pelco-D Camera Address Baud Rate 2400/4800/9600/38400 Tracking ON/OFF Video Output Select video resolution. (2160p is supported on PTC310U and PTC330U only) Priority Mode 2160P/1080P Frequency...

  • Page 29: System

    System  Status OSD: Enable/disable Preset status (Save Preset, Call Preset, Cancel Preset) display on the screen.  Camera Selector: Set the camera ID 1~3 for using remote controller on multiple cameras control (also see (2) Camera select in Remote Control chapter). ...

  • Page 30: Web Setup

    Web UI Settings Connect the camera from a remote site through the internet. Use the AVer IPCam Utility to Find the Camera To find the IP address of your cameras, you can execute the IPCam Utility installer. Follow the below steps to find the IP address of the camera.
  • Page 31 Use AVer PTZ Management Software to Find the Camera To find the IP address of your cameras, you can download the install the AVer PTZ Management Software. Follow the below steps to find the IP address of the camera. 1. Download the AVer PTZ Management Software from https://www.aver.com/download-center 2.

  • Page 32: Make A Connection To The Camera Via Browser

    Find the IP address of the camera. Call out OSD menu and select “System” > “Information” Or use AVer IPCam utility to find the IP address of the camera. 2. Open the browser and enter the IP address of the camera. The PC/laptop is required an internet access.

  • Page 33: Live View

    Live View In live view, the user can setup Camera Control (zoom in/out, focus, camera direction control), Preset setting, and Tracking Control(on, off, tracking mode). Pan-Tilt-Zoom Control To operate the PTZ Camera motion, , and to adjust the camera view position and use to zoom.

  • Page 34: Focus

    Focus Switch to auto (AF) or manual (MF) focus. The manual focus use + and – to adjust focus. Press “+” to adjust focus to the far end and focusing on a far subject; press “-“to adjust focus to near end and focusing on a near subject.

  • Page 35: Preset Setting

    Preset Settings Set up preset position and view preset position. 1. Select the “Preset” tab in live view interface. 2. Use , and to adjust camera view position. 3. Enter preset position number (0~255) in Save Preset column and select “Save” to save the position.

  • Page 36: Click Tracking Function

    Click-Track Function This function allows user to change tracking object while auto tracking. 1. Select Click Track button. A red frame is targeted on the tracking object and a blue frame is targeted on another object on the live screen. 2.

  • Page 37: Camera Settings

    Camera Settings Exposure Setup the exposure type -- Full auto, Iris priority, Shutter priority, or manual. Image Process Setup the white balance, saturation, contrast, sharpness, noise filter, power frequency, flip, and mirror. Select the “Image Process” tab in camera setting interface.

  • Page 38: Video & Audio

    Video & Audio The user can setup Video Mode, Video output, Framerate, Bitrate, I-VOP internal, Encode type, Rate control, Audio input type, Audio volume, and Sampling Rate. Video mode in the stream only, the frame rate is up to 60fps and in USB+ Streaming mode is up to 30fps.

  • Page 39: Setup Ndi Function

    NDI Function Settings 1. Enable NDI mode by selecting “NDI” as video mode in Video & Audio page. To disable the NDI function, select other mode. The camera will reboot after selecting NDI mode. 2. User can setup the following functions: ...
  • Page 40 3. Set the identity name for display on NDI interface. Select System > Camera ID(NDI). Enter the name as user wanted. The maximum character is 10. After entering the name, select the Set button to save and manually restart the PTZ camera for the settings to take effect. The following characters can be displayed for camera ID: Numeric characters 0123456789...

  • Page 41: Network

    Network Camera IP address settings – DHCP or static IP, netmask, gateway, and DNS. After setting, select “Confirm” to apply settings. RTMP Settings Setup for uploading the camera’s live view to the broadcasting platform (ex: Youtube). Get the RTMP server URL and stream key from the broadcasting platform and enter in “Server URL” and “Stream key”...

  • Page 42: Using Rtsp Connect To Camera

    Use RTSP Connect to Camera To use RSTP player connecting to the camera; please enter the following RTSP URL in your application such as VLC, PotPlayer or Quick Time. “rtsp://IP address of TR310/313/333/live_st1” For Example: rtsp://192.168.1.168/live_st1 Enable/disable RTSP security function if needed. (When RTSP Security is On, the RTSP stream ID/Password will be synced to the web login User name/ Password.)
  • Page 43 SRT Stream Example 1 vMix: Set the workstation and the PTC300 camera in the same network. Check the workstation’s IP address (Destination IP). Example: Select SRT(Listener) from Stream Type in vMix Input Select window. Enter the information into the SRT Settings PTC310 web interface, then click on “Start Stream”, Connect Status shows “Connected”.
  • Page 44 Example2 OBS (Open Broadcaster Software) Set the workstation and the PTC300 camera in the same network. Check the workstation’s IP address (Destination IP). Example: Open OBS, add a scene, add a source, enter srt://Work Station IP:port?mode=listener Example: srt://10.100.105.127:8889?mode=listener Note, if there is no image, please try right click on the source->Transform->Fit to screen to re-scale image.

  • Page 45: Tracking Setting

    Tracking Settings Setup Tracking mode – Presenter and Zone mode. Presenter Mode Camera will start tracking when object enter the tracking point (preset point). 1. Use to adjust the camera to tracking point(preset position). 2. Then, select Save to Preset 1 to save the tracking point. 3.

  • Page 46: Zone Mode

    Zone Mode Setup the block area for the camera to detect object and follow-up the object to move the camera when the object is in block area that user has set. 1. Select the Blocks (2, 3, or 4). Each block is corresponding to one preset position. The maximum is 4 blocks (4 preset positions).
  • Page 47 Note: Set each preset overlapping the next preset view (one man width overlap), no or less zoom between presets. Examples below: Note2: Set the preset view be able to clearly see the preseter at least complete half body (60% upper body) to ensure tracking accuracy, make sure there is no any other human-outline poster/TV/moniter in the background.
  • Page 48 Quick Settings for Tracking Presenter Mode Use IR remote to adjust the camera view properly then save to preset1 as the initial position Press tracking “On” button on IR remote, here you go! Press “UPPER BODY” key to get closer view (up to 60% body), or FULL BODY to see entire presenter in the view.

  • Page 49: System

    System  System information: It displays Model Name, IP Address, Serial Number, MAC Address and Firmware Version.  Factory Default: Reset the camera back to factory default value.  Login in: The default login in name and password are admin/admin. User can change if needed. ...

  • Page 50: Upgrade Firmware

    Upgrade Firmware 1. Download the newest firmware from http://www.aver.com/download-center 2. Connect to the camera through the browser. 3. Select System > Upgrade firmware > Browse. 4. Select the firmware and select the “Upgrade” button. 5. After updating, refresh the browser.

  • Page 51: Rs-232 Command Table

    VISCA RS-232 Command Table Command Set Command Command Packet Comments 8x 01 04 00 02 FF CAM_Power Power ON/OFF 8x 01 04 00 03 FF Stop 8x 01 04 07 00 FF CAM_Zoom Tele(Variable) 8x 01 04 07 2p FF p=0 (Low) to 7 (High) Wide(Variable) 8x 01 04 07 3p FF...
  • Page 52 Inquiry Command Command Packet Reply Packet Comments y0 50 02 FF CAM_PowerInq 8x 09 04 00 FF y0 50 03 FF y0 50 00 FF Auto y0 50 01 FF In Door y0 50 02 FF Out Door CAM_WBModeInq 8x 09 04 35 FF y0 50 03 FF One Push WB y0 50 04 FF...

  • Page 53: Cgi Command

    CGI Commands CGI List for Video Transmission CGI item name Command Parameter Name Parameter value Description Get JPEG /snapshot 1280x720 jpg Get RTSP stream rtsp://ip/live_st1 CGI List for Camera Control Parameter Parameter CGI item name Command Description Name value up start /cgi-bin?SetPtzf= 1,0,1&(random) up end...
  • Page 54 exposure value /cgi-bin?Set= img_expo_expo,3,N&(random) value 1 ~ 9 N : value saturation /cgi-bin?Set= img_saturation,3,N&(random) value 0 ~ 10 N : value contrast /cgi-bin?Set= img_contrast,3,N&(random) value 0 ~ 4 N : value Tracking on: /cgi-bin?Set= trk_tracking,3,1&(random) Tracking off: /cgi-bin?Set= trk_tracking,3,0&(random) Tracking Presenter Mode: /cgi-bin?Set= trk_mode,3,1&(random) Tracking Zone Mode: /cgi-bin?Set= trk_mode,3,2&(random)

  • Page 55: Specification

    Specifications PTC310 Camera 1/2.8” 1080p Exmor CMOS Image Sensor Effective Picture Elements 2 Megapixels Auto 1080p/60, 1080p/59.94, 1080p/50, 1080p/30, Output Resolutions 1080p/29.97, 1080p/25, 720p/60, 720p/59.94, 720p/50, 720p/30, 720p/29.97, 720p/25 Minimum Illumination 0.4 lux (IRE50, F1.6, 30fps) ≥ 50 dB S/N Ratio Gain Auto, Manual TV Line...
  • Page 56 Pan / Tilt Speed (Manual) Pan : 0.1° to 100° / sec, Tilt : 0.1° to 100° / sec Preset Speed Pan : 200° / sec, Tilt : 200° / sec Preset Positions 10 (IR), 255 (RS-232) Camera Control - Interface RS-232 (DIN8), RS-422 (RJ45), IP Camera Control - Protocols VISCA / PELCO-D (RS-232 / RS-422 / IP), CGI (IP)
  • Page 57 Operating Conditions Temperature : 0 °C to +40 °C ; Humidity : 20% to 80% Storage Conditions Temperature : -20°C to +60°C ; Humidity: 20% to 95% IP Streaming Resolution 1080p 60fps Network Video Compress Formats H.264, H.265, MJPEG Maximum Frame Rate 1080p 60fps Bit-rate Control Modes VBR, CBR (selectable)

  • Page 58: Ptc310H

    Warranty Camera 3 Years Accessories 1 Year PTC310H Camera 1/2.8” 1080p Exmor CMOS Image Sensor Effective Picture Elements 2 Megapixels Auto 2160p/30, 2160p/25, 2160p/29.97, 1080p/60, Output Resolutions 1080p/59.94, 1080p/50, 1080p/30, 1080p/29.97, 1080p/25, 720p/60, 720p/59.94, 720p/50, 720p/30, 720p/29.97, 720p/25 Minimum Illumination 0.4 lux (IRE50, F1.6, 30fps) ≥...
  • Page 59 Camera Pan / Tilt Angles Pan : ±170°, Tilt : +90° / -30° Pan / Tilt Speed (Manual) Pan : 0.1° to 100° / sec, Tilt : 0.1° to 100° / sec Preset Speed Pan : 200° / sec, Tilt : 200° / sec Preset Positions 10 (IR), 255 (RS-232) Camera Control - Interface...
  • Page 60 Security Kensington Slot Remote Control Infrared Operating Conditions Temperature : 0 °C to +40 °C ; Humidity : 20% to 80% Storage Conditions Temperature : -20°C to +60°C ; Humidity: 20% to 95% IP Streaming Resolution 4K 30fps, 1080p 60fps Network Video Compress Formats H.264, H.265, MJPEG Maximum Frame Rate...

  • Page 61: Ptc310N

    Web UI Live Video Preview Camera PTZ Control Pan, Tilt, Zoom, Focus, Preset Control Camera / Image Adjustment Exposure, White Balance, Picture Network Configuration DHCP, IP Address, Gateway, Subnet Mask, DNS Software Tools ® Device IP Searching, Configuration Tool Support Windows 7 or later Warranty Camera...
  • Page 62 Optical Zoom Digital Zoom Sensor Zoom DFOV : 78° (Wide) to 7° (Tele) Viewing Angles HFOV : 70° (Wide) to 6° (Tele) VFOV : 42° (Wide) to 3° (Tele) Focal Length f = 3.9 mm (Wide) to 46.8 mm (Tele) Aperture (Iris) F = 1.6 (Wide) to 2.8 (Tele) Minimum Working Distance...
  • Page 63 General Power Requirement AC 100 - 240V to DC 12V/2A and above Power Consumption PoE+ Dimensions (W x D x H) W180*D145*H183.5mm Net Weight 1.7 (±0.1) kg General Application Indoor Tally Security Kensington Slot Remote Control Infrared Operating Conditions Temperature : 0 °C to +40 °C ; Humidity : 20% to 80% Storage Conditions Temperature : -20°C to +60°C ;...
  • Page 64 Video Format MJPEG Maximum Video Resolution 1080p USB Video Class (UVC) UVC 1.1 Web UI Live Video Preview Camera PTZ Control Pan, Tilt, Zoom, Focus, Preset Control Camera / Image Adjustment Exposure, White Balance, Picture Network Configuration DHCP, IP Address, Gateway, Subnet Mask, DNS Software Tools ®...

  • Page 65: Ptc310U

    PTC310U Camera 1/2.8” 4K Exmor CMOS Image Sensor Effective Picture Elements 8 Megapixels Auto 4K/30, 4K/29.97, 4K/25, 1080p/60, 1080p/59.94, Output Resolutions 1080p/50, 1080p/30, 1080p/29.97, 1080p/25, 720p/60, 720p/59.94, 720p/50, 720p/30, 720p/29.97, 720p/25 Minimum Illumination 0.4 lux (IRE50, F1.6, 30fps) ≥ 50 dB S/N Ratio Gain Auto, Manual...
  • Page 66 Camera Preset Speed Pan : 200° / sec, Tilt : 200° / sec Preset Positions 10 (IR), 255 (RS-232) Camera Control - Interface RS-232 (DIN8), RS-422 (RJ45), IP Camera Control - Protocols VISCA / PELCO-D (RS-232 / RS-422 / IP), CGI (IP) Image Processing Noise Reduction (2D / 3D), Flip, Mirror Power Frequency...
  • Page 67 General Remote Control Infrared Operating Conditions Temperature : 0 °C to +40 °C ; Humidity : 20% to 80% Storage Conditions Temperature : -20°C to +60°C ; Humidity: 20% to 95% IP Streaming Resolution 4K 30fps Network Video Compress Formats H.264, H.265, MJPEG Maximum Frame Rate 4K 30fps or 1080p 60fps...
  • Page 68 Web UI Live Video Preview Camera PTZ Control Pan, Tilt, Zoom, Focus, Preset Control Camera / Image Adjustment Exposure, White Balance, Picture Network Configuration DHCP, IP Address, Gateway, Subnet Mask, DNS Software Tools Device IP Searching, Configuration Tool Support Windows® 7 or later Warranty Camera 3 Years...

  • Page 69: Ptc330U

    PTC330U Camera 1/2.5” 4K Exmor CMOS Image Sensor Effective Picture Elements 8 Megapixels Auto 4K/30, 4K/29.97, 4K/25, 1080p/60, 1080p/59.94, Output Resolutions 1080p/50, 1080p/30, 1080p/29.97, 1080p/25, 720p/60, 720p/59.94, 720p/50, 720p/30, 720p/29.97, 720p/25 Minimum Illumination 2.7 lux (IRE50, F1.5, 30fps) ≥ 50 dB S/N Ratio Gain Auto, Manual...
  • Page 70 Camera Preset Speed Pan : 200° / sec, Tilt : 200° / sec Preset Positions 10 (IR), 255 (RS-232) Camera Control - Interface RS-232 (DIN8), RS-422 (RJ45), IP Camera Control - Protocols VISCA / PELCO-D (RS-232 / RS-422 / IP), CGI (IP) Image Processing Noise Reduction (2D / 3D), Flip, Mirror Power Frequency...
  • Page 71 General Operating Conditions Temperature : 0 °C to +40 °C ; Humidity : 20% to 80% Storage Conditions Temperature : -20°C to +60°C ; Humidity: 20% to 95% IP Streaming Resolution 4K 30fps Network Video Compress Formats H.264, H.265, MJPEG Maximum Frame Rate 4K 30fps or 1080p 60fps Bit-rate Control Modes...
  • Page 72 Device IP Searching, Configuration Tool Support Windows® 7 or later Warranty Camera 3 Years Accessories 1 Year...

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