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AVer PTZ211 User Manual
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AVer PTZ211 User Manual

AVer PTZ211 User Manual

Professional ptz camera
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Professional PTZ Camera
User Manual
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PTZ211 / PTZ310UV2 / PTZ310UNV2
PTZ231 / PTZ330UV2 / PTZ330UNV2

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Summary of Contents for AVer PTZ211

  • Page 1 Professional PTZ Camera User Manual — — PTZ211 / PTZ310UV2 / PTZ310UNV2 PTZ231 / PTZ330UV2 / PTZ330UNV2...
  • Page 2 This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. PSTI Statement of Compliance Please refer to the following website: https://www.aver.com/product-security-advisory Warning This is a class A product. In a domestic environment, this product may cause radio interference...
  • Page 3 ©2025 AVer Information Inc. All rights reserved. | January 9, 2025 All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All...
  • Page 4 Tel: +31 (0) 10 7600 550 Tel: +886 (2) 2269 8535 Toll-free: +1 (877) 528 7824 Japan Branch Office Vietnam Branch Office Korea Office Công ty TNHH AVer Information 한국 에버 인포메이션 (주) アバー・インフォメーション株式会社 (Việt Nam) 서울시 종로구 새문안로 92 〒160-0023 日本東京都新宿区西新...
  • Page 5 Contents Warning ..........................2 Overview ..........................1 Package Contents ......................1 Optional Accessories ....................... 1 Parts Info ......................... 2 LED Indicators ......................2 Remote Control ....................... 3 Dimensions ........................4 Pan and Tilt Angle ......................6 Connection .......................... 7 Device Connection......................7 PoE Connection .......................
  • Page 6 Network ........................24 Advanced Setting ...................... 24 System ........................25 Get Started ........................26 Access the Web Interface ....................26 AVer IPCam Utility ..................... 26 AVer PTZ Management ..................... 28 Web Interface ........................29 Live View ........................29 Camera Control......................29 Preset ........................
  • Page 7 Overview Package Contents Camera Power Adapter & Remote Control Cable Fixing Plate Power Cord* Cable Tie (x4) Ceiling Mount Bracket DIN8 to D-Sub9 RS-232 In/Out (x2) Cable Y Cable M2 x 4mm 1/4”-20, L=6.5mm M3 x 6mm Drill Template Screw (x3) Screw (x2) Screw (x3) Quick Start Guide...
  • Page 8 Parts Info 1. Tally Lamp 4. Kensington Lock 5. PoE+ IEEE 802.3AT 2. IR Sensor 6. RS-232 Port 3. LED Indicator 7. RS-422 Port 8. USB 3.0 Type-B Port 9. Audio In* 10. HDMI Port 11. 3G-SDI (unavailable for model names with H) 12.
  • Page 9 Remote Control Name Function Power Power on or enter standby mode. Menu Open and close the OSD menu during HDMI output. Camera Select No selection is required by default to operate the camera. Both camera and remote control have been •...
  • Page 10 Dimensions 80mm 156.5mm 145mm 180mm 161.3mm 145mm 156.5mm 161.3mm 180mm...
  • Page 11 Ceiling Mount 80mm 104mm 153mm 161.3mm 180mm 200.8mm...
  • Page 12 Wall Mount 180mm 161.3mm 206mm 263.2mm Pan and Tilt Angle 90° 170° 170° 30°...
  • Page 13 Connection Device Connection Joystick (Camera control) Laptop (Management/Presentation) Microphone Audio input RS-232 RS-422 3G-SDI Monitor/TV PoE+ (Display) Lecture capture system HDMI (Record) Professional PTZ Camera Web application (Remote Management)
  • Page 14 PoE Connection Connect the camera to the router or switch through the PoE+ port. [Note] Only support IEEE 802.3AT PoE+ standard. Ethernet Cable (Not Included) Router/PoE Switch...
  • Page 15 RS-232 Connection Connect through the RS-232 for camera control.  RS-232 RS-232 (VISCA) cable (Not included) Joystick Laptop...
  • Page 16  RS-232 Port Pin Definition Function Mini DIN9 I/O Type Signal Description PIN # VISCA IN Output Data Terminal Ready Input Data Set Ready Output Transmit Data Input Receiver Data VISCA OUT Output Data Terminal Ready Input Data Set Ready Output Transmit Data Input...
  • Page 17  RS-232 mini DIN9 to mini DIN8 Cable Pin Definition Mini DIN8 Cable Pin Definition Signal...
  • Page 18  Din8 to D-Sub9 Cable Pin Definition...
  • Page 19 RS-422 Connection Use an RS-422 adapter cable to make a RS-422 connection to your control device.
  • Page 20 Pin # RS-422 Port Pin Definition T-568B Cable...
  • Page 21 Audio Input Connection Connect the audio device for audio receiving. Line input level: 1Vrms (max.). Mic input level: 50mVrms (max.); Supplied voltage: 2.5V. Microphone Audio Mixer...
  • Page 22 Video Output Connection  HDMI Use the HDMI cable to connect with monitor or TV for video output. HDMI Cable Monitor/TV  3G-SDI Connect to 3G-SDI monitor for video output. 3G-SDI Cable (Not Included) SDI Monitor [Notes]  HDMI and 3G-SDI monitors can be connected to camera and output live video simultaneously; Assuming HDMI monitor is well connected before the camera turned on, the OSD menu will be displayed on HDMI monitor in default.
  • Page 23 Installation Cable Fixing Plate Installation Secure the cable fixing plate to the camera with 3 M2 x 4mm screws (included). Plug in cables. Use 4 cable ties to secure the cables and cable fixing plate.
  • Page 24 Ceiling Mount Installation 1. Secure the mount bracket on the ceiling. 2. Install the mount bracket on the camera. Screw: 4 screws, M4 x 10mm (not Screw: 2 screws, 1/4"-20 L=6.5mm Included) (included) 3. Slide the mount bracket with the camera 4.
  • Page 25 Camera Installation  Angle A: less than 30˚  Height B: 2~3m from floor  Distance C: longer than 3m away from podium  Position: center of classroom  Distance between the camera and the target (presenter): Optical zoom ratio ability Upper body size Full body size 3-16m...
  • Page 26 Set Up the Camera OSD Menu You can use the supplied Remote Control to operate the OSD Menu. Press the button to call out the OSD menu and use the ▲ , ▼ , ,  and buttons to operate the OSD menu. IP Address Setup Static IP 1.
  • Page 27 DHCP 1. Press the button on the remote control to call out the OSD menu. 2. Go to Network > DHCP > On. 3. After turning the DHCP on, the user can go to System > Information to view the IP address.
  • Page 28 OSD Menu Tree Camera Set up camera parameters – Exposure Mode, White Balance, Pan Tilt Zoom, Noise Reduction, Saturation, Contrast, Sharpness, Mirror and Flip. Layer Layer Layer Layer Layer Camera Exposure Full Auto Exposure Value -4/-3/-2/-1/0/1/2/3/4 Mode Gain Limit Level 24dB/27dB/30dB/33dB/36dB /39dB/42dB Slow Shutter...
  • Page 29 50Hz: 1/1, 1/2, 1/3, 1/6, 1/12, 1/25, 1/50, 1/75, 1/100,1/120,1/150,1/215, 1/300, 1/425, 1/600, 1/1000, 1/1250, 1/1750, 1/2500, 1/3500, 1/6000, 1/10000 Iris Level F1.6 /F2.0/F2.4/F2.8/ F3.4/F4.0/F4.8/F5.6/F6.8/ F8.0/F9.6/F11/F14/Close Gain Level 0 dB/3 dB/6 dB/9 dB/12 dB /15 dB/18 dB/21 dB/24dB/ 27dB/30dB/33dB/36dB/39dB /42dB Bright 0-31 White Balance...
  • Page 30 Video Output Select video resolution (4K (2160p) is available for model names with U only). Layer Layer Layer Video Output Theme Mode Standard, ZOOM, Teams, NDI HX3 Frequency 50 Hz, 59.94 Hz, 60 Hz Resolution 2160P/60, 2160P/59, 2160P/50, 2160P/30, 2160P/29, 2160P/25, 1080P/60, 1080P/59, 1080P/50, 1080P/30, 1080P/29, 1080P/25, 1080I/60, 1080I/59, 1080I/50, 720P/60, 720P/59, 720P/50, Network...
  • Page 31 System  Status OSD: Enable/disable Preset status (Save Preset, Call Preset, Cancel Preset) display on the screen.  Camera Selector: Set the camera ID 1~3 for using remote control on multiple cameras control (also see No.3 Camera Select in Remote Control chapter). ...
  • Page 32 Access the Web Interface To access the web interface of the Matrix Tracking Box, you can use any of the following software to find its IP address:  AVer IPCam Utility  AVer PTZ Management Note:  The PoE+ port defaults to a static IP address of 192.168.1.168, while the Ethernet port uses DHCP.
  • Page 33 To access the web interface: 1. Download IPCam Utility from AVer Download Center (https://www.aver.com/download-center) launch the software. 2. Click Search to see available devices on the same local area network (LAN). Note:  Make sure your camera has internet.  IPCam Utility and camera must be on the same LAN.
  • Page 34 AVer PTZ Management Note: The PTZ Management default username and password is admin/admin. 1. Download PTZ Management from AVer Download Center (https://www.aver.com/download- center) and launch the software. 2. Log in with the PTZ Management default username and password admin/admin. 3. Go to Setup > Add, then click Auto Search to see available devices on the same local area network (LAN).
  • Page 35 Web Interface Live View Camera Control Item Description Pan and Tilt Controls Position the camera. Drag the slider to adjust Pan Speed and Tilt Speed. Home Position Move the camera to the Home position. Zoom in or zoom out the live view and select Zoom Speed. Zoom Select Auto Focus and then choose an AF mode: Auto Focus...
  • Page 36  AF Trigger after PTZ: Automatically focus after each pan, tilt or zoom.  Continuous AF: Automatically focus continuously. Manual Focus Click to manually focus. Adjust the focus with ＋- buttons. One Push Focus Click to automatically focus once. Focus Near Limit Set up the nearest focus limit.
  • Page 37 Camera Settings Exposure Note: Click Default to reset Exposure to factory default settings. Item Description Choose an exposure mode. Exposure Mode Adjust exposure, shutter, iris and gain. Exposure Value Shutter Speed Iris Level Gain Level...
  • Page 38 Gain Limit Level Turn backlight compensation (BLC), slow shutter, wide dynamic range (WDR) on or off. Slow Shutter Drag the slider to adjust the brightness value. Bright Value Image Process Note: Click Default to reset Image Process to factory default settings. Item Description White Balance...
  • Page 39 Video & Audio Video and Audio Settings Item Description Select 50Hz, 59.94Hz or 60Hz based on your country and region. Power Frequency Video Output Select a resolution to display on your video output device. Resolution Theme Mode Select a video mode based on your output interface. ...
  • Page 40 NDI HX3 *To change the sleep mode position, go to System > Sleep to Preset on the web application. Stream Video Output Select a stream resolution on live view from the drop-down list. Bitrate Select a bitrate from the drop-down list. Framerate Select a framerate for live stream –...
  • Page 41 Network Item Description DHCP Set up the network to DHCP or Static IP.  DHCP: Select On to assign the related IP settings with the camera automatically. Click Confirm to save the settings.  Static IP: Select Off to manually enter the IP Address, Netmask, Gateway and DNS.
  • Page 42 1. Enter the Server URL and Stream Key of the platform. Please refer to the instruction of the platform you use to obtain the server URL and stream key. 2. Click Start Stream to start streaming, 3. Click Stop to stop streaming. Protect your video stream on media players such as VLC, PotPlayer and RTSP Security QuickTime by ensuring that only authorized users can access it.
  • Page 43 3. Paste the IP address and Port value into SRT Settings fields and click Start Stream. Connect Status will change to Connected.  OBS (Open Broadcaster Software) 1. Make sure the OBS workstation and your camera are on same network. Copy the workstation’s IP address. 2.
  • Page 44 3. Click Choose File to select the certificate file, and then click Upload. 4. Turn on HTTPS. SSHD Turn remote debugging from AVer on or off. Select a VISCA port mode. Visca Port Mode After selected, enter Visca Port Number.
  • Page 45 Advanced Setting SmartShoot Setup the block area for the camera to detect object and follow-up the object to move the camera when the object is in block area that user has set. 1. In the advanced setting interface, select the Number of block (2, 3, or 4). Each block is corresponding to one preset position.
  • Page 46 2. Set the preset positions in order (Preset 6 to Preset 9). Use direction control panel to move the camera to wanted position and select “save” to save the preset position. And, a snapshot of the preset image will show at corresponding image display box. Repeat the step to set another preset position.
  • Page 47 SmartFrame Press button on the remote control to enable to auto focus the face of object and zoom in. Select Enable to turn on SmartFrame. Debug Information Select Enable, and the human detection within the green rectangle will show on the HDMI output.
  • Page 48 Local Device Name Enter a name that identifies your camera group on the NDI software.  The default is AVer. Device Channel (Camera ID) Enter a name that identifies your camera on the NDI software.  The default is your model name.
  • Page 49 Manager. Reliable UDP Select the checkbox to enable Reliable User Datagram Protocol (RUDP). Discovery Server Select the checkbox to enable discovery server to allow devices to discover and connect to each other on a network automatically. Discovery Server Address Enter the IP address of a server running a discovery server application.
  • Page 50 System Item Description Upgrade Firmware To upgrade the firmware: 1. Download the latest firmware from AVer Download Center (https://www.aver.com/download-center). 2. On the web interface, go to System > Upgrade firmware. 3. Click Browse to select the firmware. 4. Click Upgrade.
  • Page 51 4. Go to Systems > Sleep Timer > select a duration.  To disable, choose Off from the Sleep to Preset drop-down list or select Off in Sleep Timer. Help Improving AVer Opt-in or opt-out of providing anonymous usage data. Camera LED Indicator Brightness Drag the slider to adjust the brightness.
  • Page 52 Audio Integrated Item Description Enter the microphone IP you want to connect. Click Start to connect Mic Settings and Stop to disconnect. Back to Preset Select an idle time before the camera goes to your selected preset. Time to trigger Preset Select an idle time for the camera to move to the preset when the microphone detects sound.
  • Page 53 Appendix VISCA RS-232 Command Table Command Set Command Command Packet Comments CAM_Power 8x 01 04 00 02 FF Power ON/OFF 8x 01 04 00 03 FF CAM_Zoom Stop 8x 01 04 07 00 FF Tele(Variable) 8x 01 04 07 2p FF p=0 (Low) to 7 (High) Wide(Variable) 8x 01 04 07 3p FF...
  • Page 54 Command Set Command Command Packet Comments Bright 8x 01 04 39 0D FF Bright Mode (Manual control) CAM_Shutter 8x 01 04 0A 02 FF Shutter Setting Down 8x 01 04 0A 03 FF CAM_Iris 8x 01 04 0B 02 FF Iris Setting Down 8x 01 04 0B 03 FF...
  • Page 55 Command Set Command Command Packet Comments ON (Amber) 8x 01 7E 01 0A 00 05 FF Freeze Freeze On 81 01 04 62 02 FF Freeze On Immediately Freeze Off 81 01 04 62 03 FF Freeze Off Immediately Preset Freeze On 81 01 04 62 22 FF Freeze On When Running Preset...
  • Page 56 Command Set Command Command Packet Comments Absolute Position 8x 01 06 02 VV WW 0Y 0Y 0Y VV: Pan speed setting 0x01 0Y 0Z 0Z 0Z 0Z FF (low speed) to 0x18 (high speed) WW: Tilt speed setting 0x01 (low speed) to 0x18 (high speed) YYYY: Pan Position ZZZZ: Tilt Position...
  • Page 57 Inquiry Command Command Packet Reply Command Packet Comments CAM_PowerInq 8x 09 04 00 FF y0 50 02 FF y0 50 03 FF CAM_WBModeInq 8x 09 04 35 FF y0 50 00 FF Auto y0 50 01 FF In Door y0 50 02 FF Out Door y0 50 03 FF One Push WB...
  • Page 58 Inquiry Command Command Packet Reply Command Packet Comments y0 50 03 FF CAM_BLC mode 8x 09 04 33 FF y0 50 02 FF y0 50 03 FF CAM_Live Freeze 8x 09 04 62 01 FF y0 50 02 FF Freeze On y0 50 03 FF Freeze Off CAM_Preset Freeze...
  • Page 59 Visca over IP Settings PORT Internet protocol IPv4 Transport protocol Port address 52381 FORMAT byte 0 byte 1 byte 2 byte 3 byte 4 byte 5 byte 6 byte 7 byte8 ~~~ byte23 Payload Payload (1 to 16 func Payload length Sequence number type bytes)
  • Page 60 CGI Command CGI List for Video Transmission Parameter Parameter CGI item name Command Description Name value Get JPEG /snapshot 1280x720 jpg Get RTSP rtsp://ip/live_st1 stream Get MJPG http://IP/html/live.html CGI List for Camera Control Parameter CGI item name Command Parameter Name Description value up start...
  • Page 61 /cgi- val: {min: 2048, Absolute Position Follows CGI bin?Set=ptz_z,3, mid: 14224, max: (Zoom) preset speed 28448} CGI List for Various Settings img_expo_expo,3, exposure value /cgi-bin?Set= value 1 ~ 9 N : value N&(random) img_saturation,3,N saturation /cgi-bin?Set= value 0 ~ 10 N : value &(random) img_contrast,3,N&(...
  • Page 62 http://10.100.105 /cgi- .110/cgi- bin?GetSerialNum Serial No. get bin?GetSerialNu ber&_=163521627 mber&_=163521 1680 6271680 Please download curl (curl for Windows), this is a command line tool for network transferring. Put curl.exe and ISP file in the same folder. and then execute the script to upgrade camera.

This manual is also suitable for:

Ptz231Ptz310uv2Ptz330uv2Ptz310unv2Ptz330unv2