AVer TR335 User Manual
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AVer TR335 User Manual

Ai auto tracking ptz camera
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AI Auto Tracking PTZ Camera
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User Manual
TR335 / TR335N / TR315 / TR315N / TR211 / TR311V3 / TR325 / TR325N
PTC310V3 / PTC310UV3 / PTC310UNV3 / PTC320UV3 /
PTC320UNV3 / PTC330UV3 / PTC330UNV3

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Summary of Contents for AVer TR335

  • Page 1 AI Auto Tracking PTZ Camera — — User Manual TR335 / TR335N / TR315 / TR315N / TR211 / TR311V3 / TR325 / TR325N PTC310V3 / PTC310UV3 / PTC310UNV3 / PTC320UV3 / PTC320UNV3 / PTC330UV3 / PTC330UNV3...
  • Page 2 Federal Communications Commission NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 3 © 2023 AVer Information Inc. All rights reserved. | August 25, 2023 All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or specifications are subject to change without prior notice.
  • Page 4 WARNING  To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture. Warranty will be void if any unauthorized modifications are done to the product.  Do not drop the camera or subject it to physical shock. ...
  • Page 5 Tel: +81 (0) 3 5989 0290 テクニカル・サポート: https://jp.aver.com/technical-support Vietnam Branch Office Công ty TNHH AVer Information (Việt Nam) Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phố Hồ Chí Minh 700000, Việt Nam Tel: +84 (0)28 22 539 211...

  • Page 6: Table Of Contents

    Contents Package Contents ....................3 Package Contents ....................3 Optional Accessories .................... 3 Product Introduction .................... 4 Overview ....................... 4 Dimensions ......................5 Pan and Tilt Angle ....................8 LED Indicators ...................... 9 Device Connection ....................9 PoE Connection....................10 RS-232 and RS-422 Connection ................
  • Page 7 Web Setup......................30 Access the Web Interface of the Camera ............30 Access the Camera via AVer IPCam Utility ........... 30 Accessing the Camera via AVer PTZ Management ........32 Live View ......................33 Camera Control ..................... 33 Preset ......................35 Camera Settings ....................

  • Page 8: Package Contents

    Package Contents Package Contents Camera Unit Drilling Paper Ceiling Mount Quick Start Guide Bracket (x2) 1/4”-20 L=6.5mm Cable Fixing Plate M2 x 4mm Power Adapter & Screw (x3) Power Cord Screw (x2) Remote Control M3 x 6mm DIN8 to D-Sub9 RS-232 In/Out Screw (x3) Cable...

  • Page 9: Product Introduction

    Product Introduction Overview Tally Lamp RS-422 Port IR Sensor USB 3.0 Port (Type-B) DC 12V LED Indicator Audio In* Kensington Lock HDMI Port PoE+ IEEE 802.3AT 3G-SDI** RS-232 Port DC Power Jack *Line input level: 1Vrms (max.). *Mic input level: 50mVrms (max.); Supplied voltage: 2.5V. **The model names with “H”...

  • Page 10: Dimensions

    Dimensions 80mm 156.5mm 145mm 180mm 161.3mm 145mm 156.5mm 161.3mm 180mm...
  • Page 11 Ceiling Mount 80mm 104mm 153mm 161.3mm 180mm 200.8mm...
  • Page 12 Wall Mount 180mm 161.3mm 206mm 263.2mm...

  • Page 13: Pan And Tilt Angle

    Pan and Tilt Angle...

  • Page 14: Led Indicators

    LED Indicators Status Flashing blue Auto Tracking On Solid blue Normal Flashing red Firmware update Solid orange Standby Flashing orange Start-up Flashing purple Gesture recognition Device Connection...

  • Page 15: Poe Connection

    PoE Connection Connect the camera to the router or switch through the PoE+ port. [Note] Only support IEEE 802.3AT PoE+ standard. Ethernet Cable (Not Included) Router/PoE Switch...

  • Page 16: Rs-232 And Rs-422 Connection

    RS-232 and RS-422 Connection Connect through the RS-232 or RS-422 for camera control.  RS-232...
  • Page 17 ● RS-232 Port Pin Definition Mini DIN9 Function I/O Type Signal Description PIN # Output Data Terminal Ready Input Data Set Ready VISCA IN Output Transmit Data Input Receiver Data Output Data Terminal Ready Input Data Set Ready VISCA OUT Output Transmit Data Input...
  • Page 18 ● RS-232 mini DIN9 to mini DIN8 Cable Pin Definition Mini DIN8 Cable Pin Definition Signal...
  • Page 19 ● Din8 to D-Sub9 Cable Pin Definition...
  • Page 20 ● RS-422 [Notes] Use cat5e splitter for multi-camera connection. RS-422 Pin Cat5e splitter pin assignment: Camera Camera/Joystick Camera/Joystick...

  • Page 21: Audio Input Connection

    Audio Input Connection Connect the audio device for audio receiving. [Notes]  Line input level: 1Vrms (max.).  Mic input level: 50mVrms (max.); Supplied voltage: 2.5V. Microphone Audio Mixer...

  • Page 22: Video Output Connection

    Video Output Connection  HDMI Use the HDMI cable to connect with monitor or TV for video output. HDMI Cable Monitor/TV  3G-SDI Connect to 3G-SDI monitor for video output. 3G-SDI Cable (Not Included) SDI Monitor [Notes]  HDMI and 3G-SDI monitors can be connected to camera and output live video simultaneously. When the HDMI monitor is well connected before the camera is turned on, the OSD menu will be displayed on HDMI monitor as default.

  • Page 23: Cable Fixing Plate Installation

    Cable Fixing Plate Installation 1. Secure the cable fixing plate to the camera. Screws: 3 M2 x 4mm screws (included in the package). 3. Use 4 cable ties to secure the cables and cable 2. Plug in cables. fixing plate.

  • Page 24: Ceiling Mount Installation

    Ceiling Mount Installation 1. Secure the mount bracket on the ceiling. 2. Install the mount bracket on the camera. Screw: 4 screws, M4 x 10mm (Not Screw: 2 screws, 1/4"-20 L=6.5mm Included in the package) (Included in the package) 3. Slide the mount bracket with the camera 4.

  • Page 25: Camera Installation

    Camera Installation  Angle A: less than 30˚  Height B: 2~3m from floor  Distance C: longer than 3m away from podium  Position: center of classroom  Distance between the camera and tracking target (presenter): Optical zoom ratio ability Upper body size Full body size 3~16m...

  • Page 26: Remote Control

    Remote Control Name Function Turn the camera on/standby. Power Press the button to open OSD menu during HDMI output. Menu Set cameras to CAM1 to CAM3 button. Camera Select Select a camera to operate.  Set the preset position 0~9. ...
  • Page 27 Name Function  Invert L/R Pan Direction: Press and hold L/R SET, then short press Position 2, and then release both buttons. L/R SET  Reset L/R Pan Direction: Press and hold L/R SET, then short press Position 1, and then release both buttons. Enable manual focus.

  • Page 28: Set Up The Camera

    Set Up the Camera OSD Menu You can use the supplied Remote Control to operate the OSD Menu during HDMI output. Press the button to call out the On-Screen Display (OSD) menu and use the ▲ , ▼ , ,  and buttons to operate the OSD menu.

  • Page 29: Dhcp

    DHCP 1. Press the button on the remote control to call out the OSD menu. 2. Go to Network > DHCP > On. 3. After turning the DHCP on, the user can view IP address in System > Information.

  • Page 30: Osd Menu Tree

    OSD Menu Tree Camera Set up camera parameters: Exposure Mode, White Balance, Pan Tilt Zoom, Noise Reduction, Saturation, Contrast, Sharpness, Mirror and Flip. Layer Layer Layer Layer Layer Camera Exposure Full Auto Exposure Value -4/-3/-2/-1/0/1/2/3/4 Mode Gain Limit Level 24dB/27dB/30dB/33dB/36dB /39dB/42dB Slow Shutter Off/On...
  • Page 31 Layer Layer Layer Layer Layer Camera White Balance Auto Indoor Outdoor One push Manual R Gain (0-255) B Gain (0-255) Pan Tilt Zoom Preset Speed 5/25/50/100/ 150/200 Digital Zoom Off/On Digital Zoom x2-x12 Limit Pan/Tilt Slow Off/On Off/Low/ Noise Reduction Medium/High Saturation 0-10...
  • Page 32 Supported AVer Cameras: PTC300V2 Series PTC500 PTC330 PTC310 Series PTC115 Series Series Series PTC330UV2 PTC500S PTC330 PTC310 PTC115 TR333V2 TR530 TR331 TR311 TR320 PTC320UNV2 PTC500+ PTC330N PTC310U PTC115+ TR323NV2 TR530+ TR331N TR313 TR320+ PTC320UV2 PTC330U PTC310H TR333 PTC310N TR311N PTC310UN...

  • Page 33: Video Output

    Video Output Select video resolution (2160p is only supported on certain models). Layer Layer Layer Video Output Theme Mode Standard/Zoom/Teams/(NDI) Frequency 50Hz/59.94Hz/60Hz Resolution 2160P/30, 2160P/60, 1080P/60, 1080P/30, 1080I/60, 720P/60 Network Set up IP mode – DHCP or Static IP. Layer Layer Layer Network...
  • Page 34 Layer Layer Layer System Camera Selector Status OSD Off/On Language English/繁體中文/日本語/简体中文/한국어/ Tiếng Việt Off/On Tally Disable/Enable Information Model Name/Version/IP Address/MAC/Lens/Mcu Factory Default Off/On Account Default Off/On...

  • Page 35: Web Setup

    Connect the camera from a remote site through the internet. Access the Web Interface of the Camera To access the camera Web interface, you have to use AVer IPCam Utility or AVer PTZ Management software to search camera IP address.
  • Page 36 5. To access the Web interface, double-click on the IP address in the IPv4 Address column. For the first-time user, you will be prompted with a Login window to change the ID and password. 6. Login with the new ID/Password, the Web interface of the camera will be displayed (Chrome browser).

  • Page 37: Accessing The Camera Via Aver Ptz Management

    Accessing the Camera via AVer PTZ Management Use AVer PTZ Management to find the IP address of your cameras, follow the steps below. 1. Download the AVer PTZ Management software from https://www.aver.com/download-center. 2. Download the Windows program and install it.

  • Page 38: Live View

    Live View You can control the camera and operate the Preset functions using this page. Camera Control Click the Camera Control tab to display the panel below for operation.  Pan-Tilt-Zoom Control Use the directional buttons to navigate the camera view. Adjust the Pan Speed and Tilt Speed if necessary.
  • Page 39  Focus Item Description Click to perform the auto focus. Auto Focus Click to manually adjust the focus. You can use the Focus + and Focus Manual Focus – buttons to adjust the focus. Click to automatically adjust the focus right away. One-push Focus Focus Near Limit Set the focus distance limit.

  • Page 40: Preset

    Preset Click the Preset tab to display the panel below. You can edit and operate the preset positions. To set up preset positions: 1. Go to Live View > Preset. 2. Use the directional buttons to navigate the camera view. Optionally use to zoom in or zoom out the images.

  • Page 41: Camera Settings

    Camera Settings Exposure Click the Exposure tab to display the panel below for configuration. Item Description Options include Full Auto, Iris Priority, Shutter Priority, Manual and Bright. Select an exposure mode and optionally adjust the value Exposure Mode of Exposure Value, Gain Level, Shutter Speed, Gain Limit Level, Iris Level, BLC and Bright Value.

  • Page 42: Image Process

    Image Process Click the Image Process tab to display the panel below for configuration. Item Description Options include AWB, ATW, Indoor, Outdoor, One Push and Manual.  Select Manual to adjust the R Gain and B Gain manually. White Balance ...

  • Page 43: Video & Audio

    Video & Audio You can configure video and audio settings on this page.  Video and Audio Settings Item Description Power Frequency Select from 50Hz, 59.94Hz or 60Hz based on your region. Video Output Resolution Select a resolution to display on your video output device. Select to a theme mode for your video output from the drop-down Theme Mode list.
  • Page 44 Encoding Type (audio) Select to encode audio. Sampling Rate Select a sampling rate from the drop-down list. USB Audio Enable Select from the drop-down list to turn on or off the setting.

  • Page 45: Network

    Network You can configure network settings on this page. Item Description You can set up the network to DHCP or Static IP.  DHCP: Select On to assign the related IP settings with the camera DHCP automatically. Click Confirm to save the settings. ...
  • Page 46 Change the RTMP settings to transfer camera stream to the broadcasting platform, e.g. YouTube. To set up the RTMP settings: 1. Enter the Server URL and Stream Key of the broadcasting RTMP Settings platform. Please refer to the instruction of the broadcasting platform you use to get the RTMP server URL and stream key.
  • Page 47 -----END CERTIFICATE----- After the preparation, upload the SSL certificate. SSHD Select to turn the function On or Off. Select from the drop-down list to set Visca Port Mode. Visca Port Mode After selected, enter Visca Port Number. 802.1x Enable Select to turn on or off the function. After turning on 802.1x Enable function, select from MD5, TLS and Eap Method PEAP to set up the function.
  • Page 48 Enter the information into the SRT Settings TR335N web interface, then click on Start Stream, Connect Status shows Connected.
  • Page 49 Example2 OBS (Open Broadcaster Software): Set the workstation and the TR335N camera in the same network. Check the workstation’s IP address (Destination IP). Example: Open OBS, add a scene, add a source, enter srt://Work Station IP:port?mode=listener Example: srt://10.100.105.127:8889?mode=listener [Notes] If there is no image, please try right-click on the source->Transform->Fit to screen to re-scale image.

  • Page 50: Tracking Settings

    Tracking Settings You can set up the tracking modes and use the Tracking Control panel to perform the tracking function. You can also turn on Gesture control to use your hands to control certain camera functions. Tracking Mode Description Camera starts tracking when a presenter appears in the camera view.
  • Page 51 To perform the tracking function, you can:  On the camera web application, click Tracking Settings to set the tracking modes.  Go to Tracking Control panel > select from Presenter, Zone and Hybrid mode. Optionally click the Click Track button if you want to select a new target presenter to track. Click the Click Track button, the target presenter will be highlighted with a red frame, while the other detected presenters will be highlighted with blue frames.

  • Page 52: Presenter Mode

    Presenter Mode Camera will start tracking when the presenter enters the camera live view. Item Description Tracking Control Click to turn on or off, and select a tracking mode. Drag the slide bar to adjust the sensitivity of the tracking Tracking Sensitivity function.
  • Page 53 When Auto Zoom is off, the camera stops zooming in/out Auto Zoom automatically but keep the zoom size based on the preset point selected from the drop-down list below. Auto Tilt Select the checkbox to turn on the Auto Tilt function. When more than one presenter is detected, the camera will zoom out to frame every presenter in the camera view.
  • Page 54 3. When the Presenter tracking function is on, the Multi-Presenter Detection will be activated. To turn on the Presenter tracking, please refer to <Tracking Settings>. 4. To turn off the Multi-Presenter Detection function, go to Tracking Settings > Presenter setup page >...
  • Page 55 Meanwhile, when there is another presenter appears within the current camera view and then detected by the camera, the camera will be triggered to the pre-configured preset position. You can also use the supplied Remote Control to quickly set up the Presenter Mode. 1.

  • Page 56: Zone Mode

    Zone Mode Set up the block areas for the camera to detect the presenter and track the presenter when the presenter appears within the pre-configured areas (preset areas). To configure the preset areas: 1. Select the block number (2 Blocks, 3 Blocks or 4 Blocks) you want to configure for the preset positions.
  • Page 57 Set up the preset view to clearly see the preseter at least complete half body (60% upper body) to ensure tracking accuracy. Make sure there is no any other human-outline poster/TV/moniter in the background. The result of the Zone Mode is illustracted as below. 1.

  • Page 58: Hybrid Mode

    Hybrid Mode You can benefit from the advantages of both the Presenter and Zone modes. The camera will start tracking when a presenter is detected in the camera view. If the position where a presenter enters is pre- configured as a tracking zone (preset area), the camera will activate as Zone tracking. Set up a Tracking Point.
  • Page 59 To better perform the Hybrid Mode, DO NOT overlap the zones (preset areas) nor configure the zones close to each other. It’s recommended to leave some distance among the zones. Adjust the value or turn on the below functions: Item Description Drag the slider to adjust the sensitivity of the tracking Tracking Sensitivity...

  • Page 60: Gesture

    Gesture The Gesture Control allows you to control certain camera functions with hand gestures. Connect your device to the screen with an HDMI cable. To perform the gesture control function: 1. Turn off the Tracking Mode first. 2. Ensure the camera has been set up at 1X zoom ratio and the distance between the presenter and the camera is 15ft.
  • Page 61 Gesture Description Auto Tracking enable / Switch Presenter Raise your hand beside your face (with an open hand) for more than 3 seconds to activate the Auto Tracking. Instruct camera to track the person that holds up beside his/her face (only enabled when Auto Tracking is on).

  • Page 62: Ndi

    You can activate the NDI function using this page. Camera firmware version v31 and later supports NDI function. To set up the NDI function: This camera is compatible with NDI | HX3 of NewTek, Inc. To use NDI | HX3, you are required to purchase the license key from the URL of NewTek, Inc.
  • Page 63 Enter a name of the camera to be shown within NDI devices. For best Local Device Name results, name all AVer cameras the same Local Device Name. e.g. PTZ Cameras or Tracking Cameras. Enter a channel name for the camera. The default camera name is TR335N.

  • Page 64: System

    You can view the system information, or configure some system settings on this page. Item Description To upgrade the firmware: 1. Download the newest firmware from https://www.aver.com/Download-Center/professional-ptz- camera Upgrade firmware 2. On the Web page, go to System > Upgrade firmware. 3. Click Choose File to select the firmware.
  • Page 65 To perform this function, ensure to select ZOOM or Teams in the Video & Audio > Theme Mode setup field. Select from the drop-down list to set if you allow the providing of Help Improving AVer Camera anonymous usage data. LED Indicator Brightness...

  • Page 66: Appendix

    Appendix VISCA RS-232 Command Table Command Set Command Command Packet Comments CAM_Power 8x 01 04 00 02 FF Power ON/OFF 8x 01 04 00 03 FF CAM_Zoom Stop 8x 01 04 07 00 FF Tele(Variable) 8x 01 04 07 2p FF p=0 (Low) to 7 (High) Wide(Variable) 8x 01 04 07 3p FF...
  • Page 67 8x 01 04 3F 01 pp FF Recall 8x 01 04 3F 02 pp FF CAM_Menu On/Off 8x 01 06 06 10 FF Display ON/OFF Pan-tilt Drive 8x 01 06 01 VV WW 03 01 FF VV: Pan speed setting 0x01 (low speed) to 0x18 (high speed) Down 8x 01 06 01 VV WW 03 02 FF...
  • Page 68 Preset Affects PTZ & Focus 8x 01 04 A5 03 FF Values Only Relative Zoom Ratio 8x 01 04 A6 02 FF 8x 01 04 A6 03 FF Auto Tilt 8x 01 04 A7 02 FF 8x 01 04 A7 03 FF Auto Zoom/Tilt preset 8x 01 04 A8 pp FF pp: 0x00 To 0xFF normal preset...
  • Page 69 y0 50 03 FF y0 50 02 FF CAM_BLC mode 8x 09 04 33 FF y0 50 03 FF y0 50 02 FF Freeze On CAM_Live Freeze 8x 09 04 62 01 FF y0 50 03 FF Freeze Off y0 50 02 FF Preset Freeze On CAM_Preset Freeze 8x 09 04 62 02 FF...

  • Page 70: Visca Over Ip Settings

    Visca over IP Settings VISCA over IP...

  • Page 71: Cgi Command

    CGI Command CGI List for Video Transmission CGI Item name Command Parameter Name Parameter value Description Get JPEG /snapshot 1280x720 jpg Get RTSP stream rtsp://ip/live_st1 CGI List for Camera Control CGI item name Command Parameter Name Parameter value Description up start /cgi-bin?SetPtzf= 1,0,1&(random) up end...
  • Page 72 Mode Hybrid /cgi- bin?Set=trk_mode,3,3&X Mode Get GET(Basic /cgi- - Reply Presenter X : value Authentication) bin?Get=trk_mode,3&_= trk_mode,3=1 Zone trk_mode,3=2 Hybrid trk_mode,3=3 Click Track ON GET(Basic /cgi- Authentication) bin?Set=trk_update_det ect,3,1 Click Track OFF GET(Basic /cgi- Authentication) bin?Set=trk_update_det ect,3,0 Click Track GET(Basic /cgi- Need to be Get detect zone...
  • Page 73 UVC status GET(Basic /cgi- Authentication) bin?Get=uvc_status_inq uire,3 - Reply "uvc_status_inquire,3=X\r\ X: 0(stream off), 1(stream on) n" Status get (Modle name /cgi- http://10.100.105.110/cgi- & mac & FW_VER) bin?GetString=sys_name bin?GetString=sys_name&ne &net_mac&sys_fw_versio t_mac&sys_fw_version&_=16 n&_=1635216271678 35216271678 Serial No. get /cgi- http://10.100.105.110/cgi- bin?GetSerialNumber&_ bin?GetSerialNumber&_=163 =1635216271680 5216271680 script curl.exe -X POST --user...

  • Page 74: Pelco P Command

    Pelco P Command...

  • Page 75: Pelco D Command

    Pelco D Command...

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