BenQ EW Series User Manual
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BenQ EW Series User Manual

BenQ EW Series User Manual

Work and entertainment lcd monitor
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Work and Entertainment Monitor | EW Series

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Summary of Contents for BenQ EW Series

  • Page 1 LCD Monitor User Manual Work and Entertainment Monitor | EW Series...

  • Page 2: Copyright

    (Applicable for flicker-free models only.) BenQ ecoFACTS • BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society.

  • Page 4: Product Support

    BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

  • Page 5: Q&A Index

    Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions How to assemble your monitor hardware How to adjust the monitor viewing angle? Adjust the viewing angle. How to wall mount the monitor? Mounting the monitor Input source and image display...

  • Page 6: Safety Precautions

    • An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm must be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed.

  • Page 7: Installation

    • This monitor is designed mainly for personal use. If you want to use the monitor in a public place or a harsh environment, contact your nearest BenQ service center for assistance. • To avoid possible electric shock, do not dissemble or repair the monitor.

  • Page 8: Safety Notice For Remote Control (Applicable If A Remote Control Is Provided)

    Safety notice for remote control (applicable if a remote control is provided) • Do not put the remote control in the direct heat, humidity, and avoid fire. • Do not drop the remote control. • Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.

  • Page 9: Servicing

    • For replacement of power cord, connection cables, remote control or power adapter, please contact BenQ customer service. • Contact your place of purchase or visit the local website from Support.BenQ.com for more support.
  • Page 10 • Defects caused by abuse or misuse of the monitor. • Before using the monitor, it is the sole responsibility of the user to check whether the monitor is compatible with local technical standards if the user brings the monitor out of its intended sales area.

  • Page 11: Table Of Contents

    Table of Contents Copyright ........................2 Disclaimer ........................2 BenQ ecoFACTS ......................2 Product carbon footprint (PCF) ...................2 Product support ......................4 Firmware upgrade ........................4 Advanced software ........................4 Q&A index ........................5 Safety precautions .......................6 Power safety ..........................6 Installation ..........................7 Operation ............................ 7 Safety notice for remote control (applicable if a remote control is provided) .......
  • Page 12 Setting up your monitor for different scenarios ..............35 Adjustable OSD settings ......................35 Switching the inputs quickly ....................36 Adjusting screen brightness automatically (Bright Intelligence Plus Gen2) ......36 Optimizing the image contrast by AI Contrast (selected models only)........ 37 Enabling HDR function ......................

  • Page 13: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (Appearance may vary by model. See 15.) Monitor Stand Monitor Base...
  • Page 14 Video Cable: USB-C™ • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately. •...

  • Page 15: Getting To Know Your Monitor

    Getting to know your monitor Front view EW2790Q/EW2790U EW3290U 1. Speakers 2. IR receiver (for remote control, EW3290U only) 3. Scenario hotkey 4. 5-way controller 5. Power indicator / power button 6. Light sensor...

  • Page 16: Back View

    Back view EW2790Q/EW2790U EW3290U 7. Headphone jack 8. HDMI port x 3 9. USB-C™ port (downstream; connecting to USB devices, with 1.5A power supply) 10. USB-C™ port (upstream; for video, data transmission and power delivery up to 65W) 11. USB port x 3 (downstream; connecting to USB devices, with 1.5A power supply) 12.

  • Page 17: Connections

    Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 23. USB peripherals Headphone PC / Notebook / gaming console...
  • Page 18 Power delivery of USB-C™ ports on your monitor With the power delivery function, your monitor helps supply power to the connected USB-C™ devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power. EW2790Q/EW2790U/EW3290U USB-C™...

  • Page 19: Getting To Know Your Remote Control (Ew3290U Only)

    Getting to know your remote control (EW3290U only) Front view No. Name Description Power key Turns the power on or off. HDR key Accesses a list of HDR options. Press repeatedly to cycle through these options. See Color Mode on page 41 more information.
  • Page 20 No. Name Description Menu key • Activates OSD main menu. • (When the hotkey menu has been activated) Closes the hotkey menu. Monitor volume adjustment Mute key Mutes / unmutes the volume. Volume down Decreases the volume. Volume up key Increases the volume.

  • Page 21: Installing The Battery

    Installing the battery 1. Turn over the remote control. Slide to open the battery cover. 2. Insert the supplied batteries to the battery compartment. Make sure the direction is correct. The negative terminal (-) of a battery should be pushing against the spring in the compartment.

  • Page 22: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The product appearance, available input and output jacks may vary depending on the purchased model.

  • Page 23: Connect The Video Cable

    Orient and align the stand arm with the monitor, then push them together until they click and lock into place. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. 2. Connect the video cable. The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region.
  • Page 24 3. Connect the audio cable. You may connect headphones/speakers to the headphone jack found on the rear of the monitor. 4. Connect USB devices. 1. Connect the USB cable between the PC and the monitor (via the upstream USB-C port at the back).

  • Page 25: Adjust The Viewing Angle

    6. Adjust the viewing angle. You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Check the product specifications on the website for details. Note that you should tilt and extend the monitor to its maximum height before rotate. See Rotating the monitor on page 28 for details.

  • Page 26: How To Detach The Stand And The Base

    How to detach the stand and the base 1. Power off the monitor. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. 2. Prepare the monitor and area. Lay the screen face down on a clean and well-padded surface.
  • Page 27 4. Remove the monitor base. Release the screw on the bottom of the monitor base and detach the monitor base as illustrated. In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use.

  • Page 28: Adjusting The Monitor Height

    Adjusting the monitor height To adjust the monitor height, hold both the left and right sides of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries.

  • Page 29: Viewing Angle Adjustment

    3. Rotate the monitor 90 degrees clockwise as illustrated. To avoid the edge of the LCD display hitting the monitor base surface while it is being rotated, do tilt and extend the monitor to the highest position before you start to rotate the display.

  • Page 30: Mounting The Monitor

    Use four M4 x 10 mm screws to fix a VESA standard mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for mount installation and safety precautions.

  • Page 31: How To Adjust Your Monitor

    How to adjust your monitor The remote control and its effective range (EW3290U only) <8m 80° 1. Follow the instructions in Installing the battery on page 21 to get the remote control ready. 2. Aim the remote control at the monitor. The IR remote control sensor is located at the front of the monitor with a range of 8 meters approximately at an angle of 40 degrees (left and right) and 40 degrees (up and down).

  • Page 32: The Control Panel

    2. Start media playback on your computer. Make sure the multimedia player is on top of other windows, and the cursor stays on the player. 3. Control the playback with on the remote control. The control panel Name Description Scenario hotkey Toggles to different scenarios.

  • Page 33: 5-Way Controller And Basic Menu Operations

    5-way controller and basic menu operations The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up (rear) Left Right...

  • Page 34: Working With The Quick Menu

    5-way controller OSD icon Function operation Move to the right • Enters sub menus. • Confirms the selection. Move up • Goes to the previous menu item. • For up / increase adjustment. Move down • Goes to the next menu item. •...

  • Page 35: Setting Up Your Monitor For Different Scenarios

    Setting up your monitor for different scenarios Your monitor may be used for various tasks and different settings may be required. Save three sets of preferred settings for work/study, video/audio playback, and gaming respectively, and apply them in just one click. Switching to a scenario •...

  • Page 36: Switching The Inputs Quickly

    to go with inputs, color modes, or scenarios. As an input, a color mode, or a scenario is selected, the desired settings are applied. Item Description Brightness/Brightness (B.I. On) Saved and applied by color mode. Contrast Sharpness Saturation Gamma Color Temperature AI Contrast B.I.+ Gen2 Color Weakness...

  • Page 37: Optimizing The Image Contrast By Ai Contrast (Selected Models Only)

    Optimizing the image contrast by AI Contrast (selected models only) With AI Contrast enabled, The image contrast can be dynamically adjusted according to the displayed content. This function helps ensure optimal detail presentation, which is particularly beneficial for HDR content, where details in dark areas are easily lost. 1.

  • Page 38: Enabling Color Vision Accessibility (Color Weakness)

    Color Mode on page 58 for details. • If your monitor supports certain BenQ software, check the software webpage from www.BenQ.com to see if they work on your Mac product. If you have any inquiries about the compatibilities with Mac products, visit Support.BenQ.com...

  • Page 39: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press to bring up the Quick Menu and select Menu to access the main menu. See 5-way controller and basic menu operations on page 33 for details.

  • Page 40: Input Menu

    Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

  • Page 41: Color Mode Menu

    Color Mode menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 42 Item Function Range Standard For basic PC application. • Brightness / Brightness (B.I. On) Cinema Focuses on the balance of each color and HDRi boosts contrast to provide stable color • Contrast performance. • Sharpness • Saturation Game Emphasizes the color red to better display (selected HDRi human skin tones, rocks, bricks, leather,...
  • Page 43 Item Function Range Saturation Adjusts the purity degree of colors. 0 ~ 100 (selected modes only) Gamma Adjusts the tone luminance. (selected modes only) Color Normal Allows video and still photographs to be Temperature viewed with natural coloring. This is the (selected factory default color.
  • Page 44 Available menu options to each Color Mode Depending on the Color Mode you just set, the available options for color adjustment may vary. The list is for reference only as available options also vary by input. Menu options that are not available will become grayed out. Settings Game Cinema...

  • Page 45: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 46 Item Function Range Studio Reproduces the most realistic sound possible Monitor without adding any sound effects, providing less noise and higher resolution. This mode is designed for audio creators like those who make podcasts. User Allows you to adjust the volume of different frequency bands and customize your own equalizer.

  • Page 47: Eye Care Menu

    Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 48 Item Function Range Low Blue Light Decreases the blue light emitted from the display to 0 ~ 5 Plus reduce the risk of blue light exposure to your eyes. The higher the value is, the more blue light has been decreased.

  • Page 49: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 50 Item Function Range OSD Settings Language Sets the OSD menu language. • English • Français The language options displayed on your OSD • Deutsch may differ from those shown on the right, • Italiano depending on the product supplied in your region.
  • Page 51 Item Function Range Sets the refresh rate of the input video via USB-C™ port. USB-C The USB transmission speed changes accordingly due to Configuration USB-C™ technology limitation. (EW2790U/EW3290U) USB 2.0 Refresh rate: 3840 x 2160 @ 60Hz USB transmission speed: 480 Mbps USB 3.2 Refresh rate: 3840 x 2160 @ 30Hz Gen1...
  • Page 52 Item Function Range Blur Reduces motion blur in games or during • ON Reduction video playback. This mode is enabled only • OFF for Game and Game HDRi modes. (Motion Blur Reduction) (EW2790Q only) Note the impacts of the Blur Reduction function once activated.
  • Page 53 Item Function Range Auto Power Sets the time to power off the monitor • OFF automatically in power saving mode. • 10 min • 20 min • 30 min witches the power key’s LED indicator on or • ON Indicator off.

  • Page 54: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Download Resolution file from the website (see ). Refer to Product support on page 4 "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Download Resolution file from the website (see...

  • Page 55: Power Led Indicator

    Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange.
  • Page 56 No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. •...

  • Page 57: Need More Help

    Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service.

This manual is also suitable for:

Ew2790qEw2790uEw3290u

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