Close A Pre-Authorization With Tip; Receipt Codes - Ingenico TD iWL252 Merchant Manual

4. T he screen shows the transaction total and the receipts print. The customer must write their tip on the
merchant's receipt and sign.
• If it was a swipe transaction the customer must sign the signature field on the merchant copy.
• After the transaction is complete, the Merchant will bring this receipt to the customer to write their tip amount on the
receipt and sign it. Once this is completed, only then can the Merchant beging closing the pre-authorization.
Close a pre-authorization with tip
Perform this transaction to close an existing pre-authorization with a tip.
1. Press / F3 key.
2. Enter the trace number
3.
Close the pre-authorization: Comp or Back.
4.
Enter the tip amount that the customer entered on the receipt and press OK.
5. Confirm the dollar amount and press: Accept or Change.
if the tip amount exceeds the allowable limit for the entire pre-authorization you will either have to cancel and redo the
transaction as a new pre-authorization for the full amount or receive a supervisor override if this is set up on your terminal.
6. The screen indicates that the transaction is approved and the receipts print.
7. I f there are other pre-authorizations open you will be prompted with the option to close another: Yes or No.
Receipt codes
Tra n s a c t io n t y p e
C Online chip card transaction
CN
Chip card No Signature Required transaction
CO O ff-line chip card transaction
M
Manually entered mag card transaction
MC Manually entered fall back of a chip card
transaction
C a r d t y p e
AM American Express
DP Debit
DS Discover/Diner
I m p o r t a nt info r m at io n
Trace #
The trace number associated with the transaction
Inv # The invoice number associated with the transaction.
Auth #
The authorization number associated with the transaction
Signature The card issuer determines when a signatures is required for a transaction so ensure that the client signs
these receipts.
Approved
A lways ensure that the transaction was approved as it could be Declined.
from the initial pre-authorization receipt and press OK.
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Pre-authorizations
RF Contactless transaction
S
Swiped mag card transaction
SC Swiped chip card fall back transaction
SN
Swiped No Signature Required transaction
MC MasterCard
VI Visa
Merchant Guide