Basic Call Handling Features - Aastra 6863i User Manual

Features

Basic Call Handling Features

Making a Call
1. Dial the complete number from the keypad.
2. Lift the hand set, press a Line/Call Appearance Key or the Speaker Key.
OR
1. Lift the hand set.
2. Dial the complete number from the keypad.
3. To send the call immediately, press # or just wait for the call to connect.
Answering a Call

Lift the handset OR

For hands-free operation, press the Speaker Key or Line/Call Appearance Key for the incoming call.
Redialing

To call the most recently dialed number, press the Redial Key twice OR

To call a previously dialed number:
1. Press the Redial Key once.
2. Use the Navigation Keys to scroll to the desired number.
3. Press the Select button or lift the hand set or press the Speaker Key or Line/Call Appearance
Key.
Ending a Call

To end a call, replace the handset OR press the Good Bye Key.
Advanced Call Handling Features
Call Hold
1. To put a call on hold, press the Hold Key.
2. To retrieve the call, press the Hold Key again or press the flashing Line/Call Appearance Key.
Call Waiting
1. Press the flashing Line/Call Appearance Key - the original call will automatically be placed on hold.
2. Toggle between the calls by pressing the Line/Call Appearance Key of each call.
3 Way Conferencing - NOT SUPPORTED on this phone model
Call Transfer – Unannounced (Blind)
1. Answer the call.
2. Press the Transfer Key – this places the current call on hold.
3. Dial the number of the person you want to transfer the call to and press the Transfer Key again.
Call Transfer – Announced (Warm Transfer)
1. Answer the call.
2. Press the Transfer Key – this places the current call on hold.
3. Dial the number of the person you want to transfer the call to and press #.
4. Announce the caller.
5. Press the Transfer Key again.
Call Transfer – Directly to Voicemail
1. Answer the call.
2. Press the Transfer Key – this places the current call on hold.
3. Dial the assigned Voicemail trigger digit followed by the extension number you want to transfer the call to.
4. Press the Transfer Key again.