Aastra 6863i User Manual
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Aastra 6863i
PLEASE NOTE: Headsets, as well as, intercom and 3 way conferencing functionality are not support on this phone model.

Key Descriptions

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List,
without saving changes
Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the
Pickup softkey offered on the display.
Options Key - Accesses allowable user definable options to customize your phone to your specific needs. If
Advanced setting adjustments are necessary please contact our support team to assist with this request.
Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the
microphone is on mute).
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speakerphone.
Callers List Key - Accesses a list of the last 200 calls received.
Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials
the last dialed number.
Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6863i IP phone has two Line
keys, each with LED indicator lights.
Speaker Key - Transfers the active call to the speaker, allowing hands-free use of the phone.
Directory Key - Accesses a directory of names and phone numbers (stored in alphabetical order).
Transfer Key - Transfers the active call to another number.
Navigation Keys/Select Button - Multi-directional navigation keys allow you to navigate through the
phone's user interface. Pressing the center Select button selects/sets options and performs various actions (such
as dialing out when in the Directory, Callers, and Redial Lists).

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Summary of Contents for Aastra 6863i

  • Page 1 Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6863i IP phone has two Line keys, each with LED indicator lights.
  • Page 2 Features Basic Call Handling Features Making a Call 1. Dial the complete number from the keypad. 2. Lift the hand set, press a Line/Call Appearance Key or the Speaker Key. 1. Lift the hand set. 2. Dial the complete number from the keypad. 3.
  • Page 3 Call Forwarding Your phone system supports different types of Call Forwarding: Immediate, Busy, and No Answer. To enable and disable call forwarding:  Go to the Call Manager Tab in CommPortal  Using the Phone:  Dial the Enable code for the type of call forwarding you want to set up followed by the number you wish to forward calls to.
  • Page 4 CommPortal CommPortal gives you a powerful and easy-to-use web interface for your phone settings. Logging In: 1. Go to https://myphone.ptldme.fpviper.com 2. Enter your 10-digit phone number 3. Enter your password Dashboard Page The dashboard displays new voice messages, recently received and missed calls, contacts, and settings you have applied to your phone.
  • Page 5 For additional Hosted PBX Feature, Voice Mail and CommPortal instructions please visit our web resource page www.consolidated.com/hostedpbx Trouble Reporting For technical assistance or trouble reporting please contact your assigned Business Group Administrator to attempt local resolution. If your Administrator is unable to resolve, please call 855-588-9300 or email your trouble to astmanagedservices@consolidated.com FOR YOUR REFERENCE Your phone number...

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