Canon PIXMA MX850 Series Quick Start Manual page 182

ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
frequently asked questions (www.canontechsupport.com)
Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040
Telephone Device for the Deaf (TDD-1-866-251-3752)
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option,
through Canon USA's Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA's Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-
828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the
enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product
must be returned in the shipping carton in which the replacement Product was packed and
include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF
SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS
WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO
RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
178 Appendix