Related Manuals for Honeywell RP2
Summary of Contents for Honeywell RP2
- Page 1 RP2/RP4 Mobile Printers User Guide * For China, models RP2B-C, RP2D-C, RP4B, RP4D-C *For Thailand models RP2B, RP2D-T, RP4B, RP4D-T *For India models RP2B, RP2D, RP4B-I, RP4D-I...
- Page 2 Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.
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Page 3: Table Of Contents
Charge the Battery......................... 2 Download Required Software....................3 Software Downloads....................... 3 Printer Drivers ........................... 4 Install Honeywell Windows Driver..................4 Install NETira® CT Printer Configuration Utility ............4 Install Printer ........................... 5 Configure Printer..........................5 Safety Precautions for Lithium Batteries ................6 Important Safety Instructions.................... - Page 4 On/Off Button ........................25 Media Button .........................25 LED Display ..........................26 Audible Indicators .........................26 Set Sleep and Power Down Timer..................27 Real-Time Clock (RTC) .......................27 Set the Date and Time ......................27 Chapter 5 - Calibration.................. 29 Calibrate the Media........................29 Quick Media Calibration.....................29 RP2/RP4 User Guide...
- Page 5 About Software Updates ......................39 Upgrade the Printer Firmware ....................39 Firmware Update ........................39 Chapter 8 - Troubleshooting.................43 Chapter 9 - Product Specifications .............45 RP2 Printer Specifications .......................45 RP4 Printer Specifications .......................47 Required Safety Labels......................49 RP2 Printer ..........................49 RP4 Printer ..........................49 Fonts..............................49...
- Page 6 Chapter 10 - Accessories ................53 Belt Clip............................53 Shoulder Strap/Hand Strap ....................53 Belt Loop ............................54 Soft Case ............................54 USB On-the-Go ..........................55 Chapter A - Printer Language Emulation..........57 Chapter B - Print Demo.................. 59 NETira CT Printer Demo......................59 RP2/RP4 User Guide...
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Page 7: Customer Support
For our latest contact information, go to sps.honeywell.com and select Support. Product Service and Repair Honeywell International Inc. provides service for all of its products through service centers throughout the world. Go to sps.honeywell.com and select Support to find a service center near you or to get a Return Material Authorization number (RMA #) before returning a product. - Page 8 RP2/RP4 User Guide...
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Page 9: Chapter 1 - Get Started
If you do not have an applicable power supply for your printer, you will need to order one. • Connection Cable You will need a standard Mini B to USB A cable if you are connecting your printer via USB. RP2/RP4 User Guide... -
Page 10: About The Battery
• Print Media Honeywell offers a full line of applicable printing labels, receipt media, and supplies. About the Battery Power is supplied to the printer by a rechargeable lithium ion battery. Batteries are shipped only partially charged. The battery should be charged for a minimum of 4 hours before initial use to ensure optimal performance. -
Page 11: Download Required Software
1. Go to honeywell.com/PSSsoftware-downloads. 2. Create a login account if you have not already created one. 3. Install the Honeywell Download Manager tool. See “Note” on the portal page. This tool is required for downloads. 4. Locate the app or upgrade you want to download in the Software directory. -
Page 12: Printer Drivers
2. Click on the (+) to expand the list. Then go to Software > Printers > Printer Drivers > Honeywell Windows Driver. 3. Open the Honeywell Software Download Manager and follow the instructions to download the file. 4. Extract the driver files to a location on your PC. -
Page 13: Install Printer
1. Turn the printer on and connect it to the computer using the USB cable. ™ 2. Open the NETira CT Printer Configuration Utility Tool. 3. Query the printer by selecting Update_Available_Connections_For_Printer from the dropdown menu. This option will look for the USB Virtual COM Port. RP2/RP4 User Guide... -
Page 14: Safety Precautions For Lithium Batteries
Make sure all openings on the printer remain unblocked. Never insert anything into the openings or ventilation slots. • Do not place the printer near a heat source. • Do not use your printer near water or spill liquid into it. RP2/RP4 User Guide... - Page 15 Do not place the power cord where it can be stepped on and, if the power cord becomes damaged, immediately replace it. If service is required, use only qualified trained technicians to repair your printer. Customer Support. RP2/RP4 User Guide...
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Page 17: Chapter 2 - Load The Media
CHAPTER LOAD THE MEDIA Load Labels or Paper Load labels or paper into the printer as follows: 1. Press down on the latch lock and lift up the printer’s cover. RP2/RP4 User Guide... - Page 18 4. Allow the supply hubs to retract onto the paper roll and press the cover down until it latches. 5. Press the media button 2 or 3 times to normalize tracking. Each button press advances the paper to the start of the next label. RP2/RP4 User Guide...
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Page 19: External Media (Rp4 Only)
2. Open the external media door located under the supply hubs. 3. Slide and hold open the supply hubs and install the media spacer. 4. Insert the media through the external media door and through the printer. RP2/RP4 User Guide... -
Page 20: Configure The Media
3. Under Printer Information, select Media Label. 4. Click in the entries under the New Value column to update the settings for your media type. Each setting will have a dropdown list from which you can choose a new value. RP2/RP4 User Guide... -
Page 21: Media Types And Settings
Send button to send this change to the printer. 6. Allow 30 seconds for the printer to reset. If you have issues with media registration after sending these settings to the printer, refer to Calibrate the Media on page 29. RP2/RP4 User Guide... - Page 22 RP2/RP4 User Guide...
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Page 23: Chapter 3 - Program The Interface
You may also need administrative access rights to your host com- puter for completing this installation. If you do not, you will need to log off and log in under a profile that has administrative rights for your host computer. RP2/RP4 User Guide... -
Page 24: Default Usb Connection
CDC or Printer Class should be selected since handheld devices have lim- ited support. Configure Printer 1. Turn the printer on and connect it to the computer using the USB cable. ™ 2. Open the NETira CT Printer Configuration Utility Tool. RP2/RP4 User Guide... - Page 25 This option will look for the USB Virtual COM Port. 4. After the utility updates the connections, select the USB_Virtual_COM port from the dropdown menu. 5. Select Tools - Query Printer Configuration (or press CTRL-q) to display the printer’s configuration. 6. Under Printer Information, select Miscellaneous. RP2/RP4 User Guide...
- Page 26 DPL printer language input mode. Once the printer has been set to use an input mode other than DPL, the printer’s input mode must be changed back to Auto or DPL when you need to communicate with NETira CT. RP2/RP4 User Guide...
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Page 27: Bluetooth Connection
4. After updating the New Value column, ensure that the Include column checkbox is selected for the value, and click the Send button to send this change to the printer. 5. Allow 30 seconds for the printer to reset. RP2/RP4 User Guide... -
Page 28: Tap And Pair
3. Verify the pairing of the printer in your phone’s Bluetooth settings. You can go to the Google Play Store and download the Print Service by Honeywell app to your phone, or use a printing application to send prints to the RP2 or RP4 printer. -
Page 29: Static Ip/Dhcp
4. After updating the New Value column, ensure that the Include column checkbox is selected for the value, and click the Send button to send this change to the printer. 5. Allow 30 seconds for the printer to reset. RP2/RP4 User Guide... -
Page 30: Infrastructure/Ad-Hoc
2. Under Printer Information, click on WIFI. 3. Change (or confirm) the following parameter settings: • ESSID: Type the name of your access point (Default = Honeywell) • Network Type: Infrastructure or Ad-hoc 4. After updating the New Value column, ensure that the Include column checkbox is selected for the values, and click the Send button to send this change to the printer. -
Page 31: Wpa2-Psk With Tkip
Network Authentication Type: WPA2-Enterprise • EAP Type: EAP-PEAP (EAP type can be variable. Other supported types are EAP-LEAP, EAP-TTLS, EAP-PEAP, and EAP-FAST.) • Phase 2 Method: EAP-MSCHAPv2 5. In the WPA/WPA2 Enterprise area, enter a User Name and Password. RP2/RP4 User Guide... -
Page 32: Wpa-Psk With Tkip
6. After updating the new values, ensure that the Include column checkbox is selected for the values, and click the Send button to send this change to the printer. 7. Allow 30 seconds for the printer to reset. RP2/RP4 User Guide... -
Page 33: Chapter 4 - Printer Display And Buttons
Print configuration label (see Print Configuration Label) Long press (more than 10 seconds) Turn printer off Media Button The media button advances the paper through the printer. When there is no paper in the printer, the button blinks red. RP2/RP4 User Guide... -
Page 34: Led Display
Audible Indicators Beeps Indication 1 long beep Power supply disconnected 2 short beeps every 5 seconds No media 2 long beeps Power supply connected 3 short beeps Battery charge is low 5 short beeps Printer door open RP2/RP4 User Guide... -
Page 35: Set Sleep And Power Down Timer
To change the date and time: 1. Click on Tools - Printer Diagnostics to open the Select a Date and Time win- dow. 2. Click on Set Date. 3. Set the date and time fields and click OK. RP2/RP4 User Guide... - Page 36 RP2/RP4 User Guide...
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Page 37: Chapter 5 - Calibration
USB cable. 2. Open the NETira CT Printer Configuration Utility Tool and click on Tools - Query Printer Configuration (or press CTRL-q) to query the printer. 3. In the Printer Information column, click on Sensor Calibration. RP2/RP4 User Guide... -
Page 38: Manual Media Calibration
Gap Type Labels 1. Open the NETira CT Printer Configuration Utility Tool and click on Tools - Query Printer Configuration (or press CTRL-q) to query the printer. 2. In the Printer Information column, click on Sensor Calibration. RP2/RP4 User Guide... -
Page 39: Black Mark Labels
If the calibration is not successful, repeat the procedure. Black Mark Labels Note: A special media with black marks is necessary to perform this calibration. ™ 1. Open the NETira CT Printer Configuration Utility Tool. 2. In the Printer Information column, click on Sensor Calibration. RP2/RP4 User Guide... - Page 40 3. Click the Manual Media button. 4. When prompted for the media type, select Black Mark and click OK. 5. Load the media and click OK. If the calibration is not successful, repeat the procedure. RP2/RP4 User Guide...
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Page 41: Chapter 6 - Configuration Files
1. Turn the printer on. If you are using a USB interface, connect the USB cable to the computer. 2. Open the NETira CT Printer Configuration Utility Tool and click on Tools - Query Printer Configuration (or press CTRL-q) to query the printer. 3. Click on File - Open. RP2/RP4 User Guide... - Page 42 4. Select the .cfg file you want to load. Note: Check the Include Sensor Calibration Data on Open checkbox to import sensor data with the configuration. Sensor data is printer-specific and should only be imported to the same printer from which it came. RP2/RP4 User Guide...
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Page 43: Chapter 7 - Maintenance
Press the test button once quickly. The Test indicator (circled in green) lights up to show the health status of the battery. LED Color Cycle Count Green 1 - 400 Amber 400 - 500 500 - 999 RP2/RP4 User Guide... -
Page 44: Gas Gauge
1. Remove the old battery from the printer and reinstall the new battery in the printer. Note: The printer can run for 20 - 120 seconds without a battery and not lose connectivity or need a restart. RP2/RP4 User Guide... -
Page 45: Cleaning Intervals
Cleaning Intervals Proper cleaning is critical. To maintain peak performance of the printer, Honeywell offers a complete line of cleaning products, including pens, cards, films and swabs. The following table outlines the recommended maintenance schedule for the vari- ous printer parts. -
Page 46: Clean The Printhead
6. Press the Media Feed button to feed the media through. Linerless Models Cleaning pens are used on linerless-model printers or any printer with adhesive buildup. They are used to clean components that are exposed directly to adhesive. RP2/RP4 User Guide... -
Page 47: About Software Updates
Caution: Do not use on the platen roller or sensors. About Software Updates Cyber security best practices include keeping your device apps and OS up to date. To help, Honeywell offers maintenance patches, security updates and operating system upgrades. Availability and cost depend on the following: •... - Page 48 This option will look for the USB Virtual COM Port. 6. After the utility updates the connections, select the USB_Virtual_COM port from the dropdown menu. 7. Select Tools - Query Printer Configuration (or press CTRL-q) to display the printer’s configuration. RP2/RP4 User Guide...
- Page 49 12. Click the Send button to start the download. The Bluetooth, WiFi, and Media Feed buttons on the printer flash slowly, then quickly. Once the buttons stop flashing and the power light is solid green, the printer is ready for normal operation. RP2/RP4 User Guide...
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Page 51: Chapter 8 - Troubleshooting
Product Service and Repair). Unable to print rotations • The characters are formatted outside the dimensions of the label. Check that the row and column values provide enough room for the height of the image being printed. RP2/RP4 User Guide... - Page 52 The media may not be properly loaded. See Load the Media. When loading media, make sure the supply hubs are against the media and that gaps or marks in the labels are in line with the media sensor. RP2/RP4 User Guide...
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Page 53: Chapter 9 - Product Specifications
CHAPTER PRODUCT SPECIFICATIONS RP2 Printer Specifications Parameter Specification Mechanical Height 3 in. (77mm) Length 6.3 in. (160mm) Width 4.6 in. (116mm) Weight (printer and battery only) 1.58 lbs. (0.72kg) User Interface Buttons Electrical DC Input Smart Battery External DC Jack and External Charge Contacts 9.5-14V, built-in spike and surge protection... - Page 54 32°F to + 104°F (0°C to 40°C) Humidity Up to 10-90% non-condensing Mechanical Drop Operational after 50 drops from 6.6 feet (2m) to concrete ESD Sensitivity 15 kV direct air 8 kV contact IP Rating IP54 dust and water RP2/RP4 User Guide...
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Page 55: Rp4 Printer Specifications
DHCP, TCP, UDP, DNS, BOOTP Print Technology Print Head Direct thermal, 203 DPI Print Width 4.1 in. (104.8mm) Print Speed Up to 5 in. (127mm) per second in draft mode Memory Installed Memory 64 MB RAM/2 GB Flash RP2/RP4 User Guide... - Page 56 32°F to + 104°F (0°C to 40°C) Humidity Up to 10-90% non-condensing Mechanical Drop Operational after 50 drops from 6.6 feet (2m) to concrete ESD Sensitivity 15 kV direct air 8 kV contact IP Rating IP54 dust and water RP2/RP4 User Guide...
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Page 57: Required Safety Labels
Required Safety Labels RP2 Printer WiFi MAC Address Bluetooth Address Compliance Labels RP4 Printer WiFi MAC Bluetooth Address Address Compliance Compliance Label Label Fonts 10 alphanumeric fonts from 2.5 to 23 point, including OCR-A and OCR-B. RP2/RP4 User Guide... -
Page 58: Barcode Symbologies
NETira MD: mobile device management utility for smart mobile devices AirWatch® Mobile Wavelink® Avalanche MC Soti Mobilink Network Compatibility TCP/IP-based networks, AS/400 (LPD)-based networks O/S Support Microsoft® Windows® XP, Vista, 7, 8, and 10 Label Design Software Compatibility BarTender®, Niceware/NiceLabel RP2/RP4 User Guide... -
Page 59: Erp Systems
ERP Systems SAP®, Oracle® Software Development Kit Android™ 4.0 and above Apple iOS 5,6, and 7 Microsoft® Windows desktop up to Windows® 8, Windows® 8 Store, Windows® Mobile and Windows® CE C++, C Sharp, Java™, ActiveX Control RP2/RP4 User Guide... - Page 60 RP2/RP4 User Guide...
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Page 61: Chapter 10 - Accessories
Do not use the straps for mounting, hanging or as the means for a permanent installation of the printer. If the latch appears damaged (white stress marks in the plastic) discontinue use and replace. RP2/RP4 User Guide... -
Page 62: Belt Loop
2. Fold back the paper exit flap for each print job. The paper exit flap can also be rolled up out of the way and secured using the Velcro® strip. Doing so decreases the effectiveness of the case for water protection. RP2/RP4 User Guide... -
Page 63: Usb On-The-Go
USB On-the-Go The RP2 or RP4 printer can act as a host so another device such as a barcode reader, USB flash drive, or keyboard can be added. Contact your Sales Representa- tive for a USB On-the-Go cable. - Page 64 RP2/RP4 User Guide...
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Page 65: Chapter A - Printer Language Emulation
APPENDIX PRINTER LANGUAGE EMULATION The RP2 and RP4 printers support several printer languages, such as CPCL, ZPL, and DPL. The printers default to auto input mode that detects the type of script, then switches to the desired printing language. The following instructions guide you through manually changing the printer language. - Page 66 RP2/RP4 User Guide...
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Page 67: Chapter B - Print Demo
Query Printer Configuration (or press CTRL-q) to query the printer. 2. Go to Tools - Printer Demo. 3. Browse to the folder containing the print files. Highlight the files to be printed and click Add. 4. Click Print to send the files to the printer. RP2/RP4 User Guide... - Page 68 RP2/RP4 User Guide...
- Page 70 Honeywell 855 S. Mint Street Charlotte, NC 28202 sps.honeywell.com ™ RP234-EN-UG Rev E 10/21...