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Honeywell RP2B User Manual

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RP2B/RP2D/RP4B/RP4D
Thermal Printers
User Guide

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Table of Contents
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  Summary of Contents for Honeywell RP2B

  • Page 1 RP2B/RP2D/RP4B/RP4D Thermal Printers User Guide...
  • Page 2 Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.
  • Page 3: Table Of Contents

    TABLE OF CONTENTS Customer Support ..........................v Technical Assistance .......................v Product Service and Repair ....................v Limited Warranty ........................v Send Feedback ..........................v Chapter 1 - Get Started ..................1 Introduction............................1 Unpack Your Device........................1 About the Battery ........................... 2 Charge the Battery......................... 2 Download Required Software....................
  • Page 4 Default USB Connection ....................14 USB Settings ...........................14 Configure Printer ......................14 Bluetooth Connection........................17 Bluetooth Settings........................17 Tap and Pair..........................18 Wireless LAN Connection......................18 Static IP/DHCP........................19 Dynamic IP Address (DHCP) ..................19 Static IP Address ......................19 Infrastructure/Ad-hoc ....................19 Wireless LAN Security ......................20 WEP 64 and 128 Bit.......................20 WPA2-PSK with CCMP....................20 WPA2-PSK with TKIP .....................21 WPA2-Enterprise ......................21...
  • Page 5 Clean the Printhead......................36 Standard RP4 Models ....................36 Linerless Models ......................36 Firmware Update..........................37 Chapter 8 - Troubleshooting.................39 Chapter 9 - Product Specifications .............41 RP2B/RP2D Printer Specifications ..................41 RP4B/RP4D Printer Specifications ..................42 Required Safety Labels......................45 RP2B/RP2D Printer ......................45 RP4B/RP4D Printer ......................45 Fonts..............................45 Bar Code Symbologies .......................46...
  • Page 6 Control Language Compatibility ..................46 Device Management Support and Compatibility.............46 Network Compatibility......................46 O/S Support ..........................46 Label Design Software Compatibility ................46 ERP Systems ...........................47 Software Development Kit ....................47 Chapter 10 - Accessories ................49 Belt Clip............................49 Shoulder Strap/Hand Strap (RP4 Printer Only) ..............49 Belt Loop ............................50 Soft Case ............................50 USB On-the-Go ..........................51...
  • Page 7: Customer Support

    Honeywell International Inc. provides service for all of its products through service centers throughout the world. To obtain warranty or non-warranty service, return your product to Honeywell (postage paid) with a copy of the dated purchase record. To learn more, go to www.honeywellaidc.com...
  • Page 8 RP2/RP4 User Guide...
  • Page 9: Chapter 1 - Get Started

    CHAPTER GET STARTED Introduction The RP Series printer family blends the rugged durability with state-of-the-art electronics and user-friendly features to redefine the standard in portable thermal printers. The printer’s USB, WiFi LAN, or Bluetooth® technology offers an easy interface to any host system. To print labels or receipts, refer to the instructions included with the software you use to create the labels.
  • Page 10: About The Battery

    • Print Media Honeywell offers a full line of applicable printing labels, receipt media, and supplies. About the Battery Power is supplied to the printer by a rechargeable lithium ion battery. Batteries are shipped only partially charged. The battery should be charged for a minimum of 4 hours before initial use to ensure optimal performance.
  • Page 11 place when properly seated. 3. Connect the power supply to printer’s power jack. 4. Connect the AC power cord to the power supply and plug into an outlet. Warning: Do not operate the printer while it is connected to the AC power supply.
  • Page 12: Download Required Software

    - RP2 RP3 RP4 - Utility to download the NETira® CT Printer Configuration Utility. 4. When prompted, click on Open Honeywell Software Downloader. 5. Once the file has been downloaded, extract it to your Drivers folder. 6. Go to: Software...
  • Page 13: Configure Printer

    Configure Printer 1. Turn the printer on and connect it to the computer using the USB cable. ™ 2. Open the NETira CT Printer Configuration Utility Tool. 3. Query the printer by clicking Tools - Update Available Connections For Printer. This will look for the USB Virtual COM Port. 4.
  • Page 14: Proper Disposal Of The Battery

    The printer is also designed with external-charging capabilities (optional) using Honeywell-approved charging accessories. For more information on available optional charging accessories, or a guide to using the multi-bay charging acces- sory, go to www.honeywellaidc.com.
  • Page 15 • Do not place the power cord where it can be stepped on and, if the power cord becomes damaged, immediately replace it. If service is required, use only qualified trained technicians to repair your printer. Customer Support. RP2/RP4 User Guide...
  • Page 16 RP2/RP4 User Guide...
  • Page 17: Chapter 2 - Load The Media

    CHAPTER LOAD THE MEDIA Load Labels or Paper Load labels or paper into the printer as follows: 1. Press down on the latch lock and lift up the printer’s cover. RP2/RP4 User Guide...
  • Page 18: Configure The Media

    2. Slide and hold open the supply hubs. 3. Orient the paper as shown and insert into the printer. 4. Allow the supply hubs to retract onto the paper roll and press the cover down until it latches. 5. Press the media button 2 or 3 times to normalize tracking.
  • Page 19 Most applications use the printer’s default media setting of Gap, for gap labels. However, if reflective (black mark), or continuous media is used, you must change the printer’s settings. 1. Turn the printer on. If you are using a USB interface, connect the USB cable to the computer.
  • Page 20: Media Types And Settings

    Media Types and Settings Media Type Reflective Gap Label Notch Edge Notch Center Continuous (Black Mark) Sensor Type Continuous Black Mark (Top Not Supported Label Length or Bottom) (set value) Setting Description Distance the printer will advance after pressing the Media Feed Continuous Label Length button.
  • Page 21: Chapter 3 - Program The Interface

    CHAPTER PROGRAM THE INTERFACE You can communicate with the host via Connection, Wireless LAN Connection, or Bluetooth Connection. The printer automatically connects to the first available port that provides valid data. To change that connection once it is established, power the printer off and back on again. Use the appropriate instruc- tions that follow for your interface.
  • Page 22: Default Usb Connection

    Default USB Connection The default USB class is CDC Composite. On some systems (e.g., handheld devices), you will have to change this USB class in order to connect. See Connection for further information. 1. Connect the USB cable to the printer and to the USB port on the host system. 2.
  • Page 23 3. Query the printer by clicking Tools - Update Available Connections For Printer. This will look for the USB Virtual COM Port. 4. Once this is completed, reopen the dropdown menu and select the USB Virtual COM port. 5. Select Tools - Query Printer Configuration (or press CTRL-q) to display the printer’s configuration.
  • Page 24 7. Change (or confirm) the USB Mode parameter setting. Click on the dropdown arrow to display the list of possible settings. 8. Click the Send button to send this change to the printer. DPL Input Mode 1. Open the NETira CT Printer Configuration Utility Tool and click on Tools - Query Printer Configuration (or press CTRL-q) to query the printer.
  • Page 25: Bluetooth Connection

    Bluetooth Connection Follow your host PC or device instructions for pairing a new Bluetooth device. You should see the printer as an available printer from your host. The default pass code is 0000. Once connected and the connection is established, adjust the printer’s Bluetooth settings.
  • Page 26: Tap And Pair

    3. Verify the pairing of the printer in your phone’s Bluetooth settings. You can go to the Google Play Store and download the Honeywell Android NFC app to your phone, or use a printing application to send prints to the RP2 or RP4 printer.
  • Page 27: Static Ip/Dhcp

    4. Once this is completed, reopen the dropdown menu and select the USB Virtual COM port. 5. Select Tools - Query Printer Configuration (or press CTRL-q) to display the printer’s configuration. Static IP/DHCP The printer can be configured to use a static IP or a dynamic IP obtained from a DHCP server.
  • Page 28: Wireless Lan Security

    3. Change (or confirm) the following parameter settings: • ESSID: Type the name of your access point (Default D-O) • Network Type: Infrastructure or Ad-hoc 4. After updating the New Value column, click the Send button to send this change to the printer. 5.
  • Page 29: Wpa2-Psk With Tkip

    6. After updating the New Value column, click the Send button to send this change to the printer. 7. Allow 30 seconds for the printer to reset. WPA2-PSK with TKIP 1. Open the NETira CT Printer Configuration Utility Tool and click on Tools - Query Printer Configuration (or press CTRL-q) to query the printer.
  • Page 30 3. Click on WPA/WPA2. 4. Change (or confirm) the following parameter settings: • Group Cipher: TKIP • Network Authentication Type: WPA-PSK_TKIP 5. Type the pass phrase under WPA_PSK_TKIP/WPA2_PSK settings. 6. After updating the New Value column, click the Send button to send this change to the printer.
  • Page 31: Chapter 4 - Printer Display And Buttons

    CHAPTER PRINTER DISPLAY AND BUTTONS Front Panel On/Off Media Button Button Battery WiFi Charge Signal Bluetooth Level Indicator The front panel has an LED display and 2 buttons. On/Off Button Button Press Result Any length press when printer is off Turn printer on Short press (less than 5 seconds) Enter or exit sleep mode...
  • Page 32: Led Display

    Button Press Result Short press Feeds label or paper length approximately 1 in. (2.54cm) when configured for continuous media. Feeds media to align with the next label when configured for gap or black mark media. Press and hold for 3 to 4 seconds Media feeds continuously to the maximum label length (when configured for continuous form receipt paper)
  • Page 33: Set Sleep And Power Down Timer

    Set Sleep and Power Down Timer The RP Series printer display enters sleep mode after 1 minute of inactivity. Press any button to wake. The printer shuts down after 120 minutes of inactivity unless it is charging. The sleep and shutdown periods can be adjusted or disabled. 1.
  • Page 34 RP2/RP4 User Guide...
  • Page 35: Chapter 5 - Calibration

    CHAPTER CALIBRATION Calibrate the Media The printer is factory-calibrated for operation with most media types (both gap and reflective). Try your media without performing any calibration adjustments first to determine if the factory settings are compatible. Only perform the calibration adjustments if you are experiencing media-registration issues.
  • Page 36: Manual Media Calibration

    4. Click the Quick Media button. 5. The printer feeds media while the sensor is calibrated. If the calibration is not successful, repeat the procedure or use Manual Media Calibration. Manual Media Calibration Manual media calibration is used when the Quick Media Calibration has failed to detect the start of each label.
  • Page 37: Black Mark Labels

    3. Click the Manual Media button. 4. When prompted for the media type, select Interlabel/Gap and click OK. 5. Load Stock a. Place the face of the media over the printer’s sensor and close the door. b. Click OK. 6. Load Special Backing Media a.
  • Page 38 3. Click the Manual Media button. 4. When prompted for the media type, select Black Mark and click OK. 5. Load the media and click OK. If the calibration is not successful, repeat the procedure. RP2/RP4 User Guide...
  • Page 39: Chapter 6 - Configuration Files

    CHAPTER CONFIGURATION FILES Print Configuration Label A configuration label provides the firmware version, memory allocations, enabled options, communications settings and label-counter data for the printer. To print the configuration label, press and hold the power button for 5 to 10 seconds and then release.
  • Page 40 4. Select the .cfg file you want to load. Note: Check the Include Sensor Calibration Data on Open checkbox to import sensor data with the configuration. Sensor data is printer-specific and should only be imported to the same printer from which it came. RP2/RP4 User Guide...
  • Page 41: Chapter 7 - Maintenance

    CHAPTER MAINTENANCE Battery Charge Information Once the battery is at a low charge level, the printer stops printing and queues print jobs. The battery should be replaced at this time so the printer can print the queued jobs. If the battery is not replaced before the supercap is drained, all queued jobs will be lost.
  • Page 42: Gas Gauge

    Gas Gauge Press the test button and hold for longer than 5 seconds. The 4 gas gauge lights appear in green to show the amount of charge left in the battery. 0 - 9% 10 - 39% 40 - 79% 80 - 100% Change the Battery 1.
  • Page 43: Cleaning Intervals

    Warning: Do not operate the printer while it is connected to the AC power supply. Cleaning Intervals Proper cleaning is critical. To maintain peak performance of the printer, Honeywell offers a complete line of cleaning products, including pens, cards, films and swabs. The following table outlines the recommended maintenance schedule for the vari- ous printer parts.
  • Page 44: Clean The Printhead

    Clean the Printhead Method Method Area Interval (Standard Models) (Linerless Models) Printhead Cleaning card or cotton Cleaning pens After 3-5 rolls of media swab with isopropyl alcohol Platen roller Cotton swab Cleaning pens After 3-5 rolls of media with isopropyl alcohol Peel off roller Cleaning pens Cleaning pens...
  • Page 45: Firmware Update

    The pen cap has a plastic scraper that can be used to remove large amounts of adhesive buildup. Caution: Do not use on the platen roller or sensors. Firmware Update When program updates and/or new features are added, they can be downloaded to the printer.
  • Page 46 7. Select Tools - Update Printer via File Streaming Method. 8. Click OK to continue. 9. Click on the button for Application Mode. 10. Click on the checkboxes for Boot M and for Firmware and browse to the locations of these files. 11.
  • Page 47: Chapter 8 - Troubleshooting

    CHAPTER TROUBLESHOOTING Once you have corrected any of the following problems, press the media button to clear the alarm. Print quality is bad • Clean the printhead (see Clean the Printhead on page 36). • The temperature setting may be incorrect for the media being used. Use the NETira CT Printer Configuration Utility or software commands to adjust the heat setting and print speed.
  • Page 48 Printing is light on the right side of the label • The printer’s cover is not latched down. Latch it. • The printhead is not properly aligned. Call for service (see Product Service and Repair). Printer fails to power on •...
  • Page 49: Chapter 9 - Product Specifications

    CHAPTER PRODUCT SPECIFICATIONS RP2B/RP2D Printer Specifications Parameter Specification Mechanical Height 3 in. (77mm) Length 6.3 in. (160mm) Width 4.6 in. (116mm) Weight (printer and battery only) 1.58 lbs. (0.72kg) User Interface Buttons Electrical DC Input Smart Battery External DC Jack and External Charge Contacts 9.5-14V, built-in spike and surge protection...
  • Page 50: Rp4B/Rp4D Printer Specifications

    Parameter (Continued) Specification Security Protocols WEP (64/128), WPA (TKIP/RC4), WPA2 (CCMP/ AES) Authentication LEAP, EAP-PEAP, EAP-FAST, EAP-TTLS, EAP-LEAP Network Support DHCP, TCP, UDP, DNS, BOOTP Print Technology Print Head Direct thermal, 203 DPI Print Width 2.8 in. (71.1mm) Print Speed 4 in.
  • Page 51 Parameter (Continued) Specification Weight (printer and battery only) 1.73 lbs. (0.78kg) User Interface Buttons Electrical DC Input Smart Battery External DC Jack and External Charge Contacts 9.5-14V, built-in spike and surge protection Battery Lithium Ion 8.4V 5200 mAHr minimum Endurance Prints more than 960 4”x6”...
  • Page 52 Parameter (Continued) Specification Environmental Temperature Ranges: Operating -4F to + 122F (-20C to 50C) Storage -22F to + 149F (-30C to 65C) Charging 32F to + 104F (0C to 40C) Humidity Up to 10-90% non-condensing Mechanical Drop Operational after 50 drops from 6.6 feet (2m) to concrete ESD Sensitivity 15 kV direct air...
  • Page 53: Required Safety Labels

    Required Safety Labels RP2B/RP2D Printer WiFi MAC Address Bluetooth Address Compliance Label locations RP4B/RP4D Printer WiFi MAC Bluetooth Address Address Compliance Compliance Label location Label location Fonts 10 alphanumeric fonts from 2.5 to 23 point, including OCR-A and OCR-B. RP2/RP4 User Guide...
  • Page 54: Bar Code Symbologies

    Bar Code Symbologies Linear: Codabar, Code 3 of 9, Code 93, Code 128, EAN-8, EAN13, Interleaved 2 of 5, HIBC, Plessey, MSI, UCC/EAN-128, UPC-A, UPC-E, UPC 2 and 5-digit addendums, Postnet, Telepen, MaxiCode, FIM, USD-8. 2D Symbologies: PDF417, Aztec, QR Code, GS1, Data Matrix, TCIF Linked Code 39, MicroPDF417 Graphics Graphics, including transient “print once”...
  • Page 55: Erp Systems

    ERP Systems SAP®, Oracle® Software Development Kit Android™ 4.0 and above Apple iOS 5,6, and 7 Microsoft® Windows desktop up to Windows® 8, Windows® 8 Store, Windows® Mobile and Windows® CE C++, C Sharp, Java™, ActiveX Control RP2/RP4 User Guide...
  • Page 56 RP2/RP4 User Guide...
  • Page 57: Chapter 10 - Accessories

    CHAPTER ACCESSORIES Belt Clip The belt clip is included with your printer. The nub attachment allows the printer to swivel for comfort when you are bending over or getting in and out of vehicles. Shoulder Strap/Hand Strap (RP4 Printer Only) Each hand or shoulder strap incorporates heavy-duty clasps for an easy and secure attachment, however, these are not OSHA-approved safety straps.
  • Page 58: Belt Loop

    Belt Loop The Velcro® loop fastens comfortably and securely around your belt and keeps the printer secure. The nub attachment allows the printer to swivel for comfort when you are bending over or getting in and out of vehicles. Soft Case Proper use of this case will allow the printer to be used in harsh, dusty, or rainy environments.
  • Page 59: Usb On-The-Go

    Never attempt to charge when the printer case or printer is wet since a short circuit could occur. Remove the printer from the case, allow to completely dry, and then charge. In the event water is believed to have entered the printer, remove the bat- tery and allow the unit to dry for several days before installing the battery or charging.
  • Page 60 RP2/RP4 User Guide...
  • Page 61: Chapter A - Printer Language Emulation

    APPENDIX PRINTER LANGUAGE EMULATION The RP2 and RP4 printers support several printer languages, such as CPCL, ZPL, and DPL. The printers default to auto input mode that detects the type of script, then switches to the desired printing language. The following instructions guide you through manually changing the printer language.
  • Page 62 RP2/RP4 User Guide...
  • Page 63: Chapter B - Print Demo

    APPENDIX PRINT DEMO You can send demo label formats to the printer either using Netira CT. NETira CT Printer Demo 1. Open the NETira CT Printer Configuration Utility Tool and click on Tools - Query Printer Configuration (or press CTRL-q) to query the printer. 2.
  • Page 64 RP2/RP4 User Guide...
  • Page 66 Honeywell 9680 Old Bailes Road Fort Mill, SC 29707 www.honeywellaidc.com ™ RP234-EN-UG Rev A 8/10/17...

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