Toshiba B-EX4T1 Series Owner's Manual page 45

5.TROUBLESHOOTING
5.1Error Messages (Cont.)
Error Messages
CUTTER ERROR
(Only when the cutter
module is installed on
the printer.)
NO PAPER
RIBBON ERROR
NO RIBBON
REWIND FULL
EXCESS HEAD TEMP
HEAD ERROR
POWER FAILURE
Problems/Cause
1. The media is jammed in the cutter.
2. The Cutter Cover is not attached
properly.
1. The media has run out.
2. The media is not loaded properly.
3. The media sensor position has not
been adjusted properly.
4. Media sensor has not been properly
calibrated for the media being used.
5. The media is slack.
1. The ribbon is not fed properly.
2. The ribbon is not loaded.
3. The ribbon sensor has a problem.
The ribbon has run out.
The Built-in Rewinder Unit is full.
The Print Head has overheated.
There is a problem with the Print Head.
A momentary power failure has
occurred.
40
Solutions
1. Remove the jammed media. Press the
[RESTART] key. If this does not
solve the problem, turn off the printer,
and call a TOSHIBA TEC authorised
service representative.
 Section 4.1.3.
2. Attach the Cutter Cover properly.
1. Load new media. Press the
[RESTART] key.
 Section 2.3.1.
2. Reload the media correctly. Press the
[RESTART] key.
 Section 2.3.1.
3. Adjust the sensor position. Press the
[RESTART] key.
 Section 2.3.1.
4. Refer to "Key Operation
Specification" to set the threshold. If
this does not solve the problem, turn
off the printer, and call a TOSHIBA
TEC authorised service representative.
5. Take up any slack in the media.
1. Remove the ribbon and check the
status of the ribbon. Replace the
ribbon if necessary. If the problem is
not solved, turn off the printer, and
call a TOSHIBA TEC authorised
service representative.
2. Load a ribbon.
 Section 2.3.2
3. Turn off the printer and call a
TOSHIBA TEC authorised service
representative.
Load a new ribbon. Press the
[RESTART] key.
 Section 2.3.2.
Remove the backing paper from the Built-
In Rewinder Unit. Press the [RESTART]
key.
Turn off the printer and allow it to cool
down for about 3 minutes. If this does not
solve the problem call a TOSHIBA TEC
authorised service representative.
Replace the Print Head.
Check that the power source, which
supplies power to the printer, is the
correct rating. If the printer shares the
same power outlet with other electrical
appliances that consume large amounts of
power, use a different outlet.