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ID 10 or 11). Consult with the wired PBX manual for operation
instructions and correct key sequence for transfer calls to the operator
from an extension
Notes:
1. Intercom calls are not routed by Auto-Attendant.
2. Routing messages OGM2,3,4 and 5 are not user programmable.
3. The timeout is 5 seconds for entering extension number.
4. The calls can be routed to either a Handset ID or an extension number of the
wired PBX system, There can be only one operator for the AA, which is either
an DURAFON PRO handset or the wired PBX operator.
5. Call routing is at most 2 hops. That is, if both the 1st and the 2
not answer, the call will be terminated if the operator does not answer.
nced Operations
AA Configuration by Administrator (Register to PRO base only)
1. Administrator can change the following AA settings:
a. Record/playback new main greeting message.
b. Set number of rings before AA picks up a call.
c. Turn on/off the AA line-by-line.
d. Set Designated Handset ID for AA disabled line(s). Either the
Designated Handset ID or the Group ID can use that particular line
for incoming and outgoing calls. Which means this specific line(s)
will be dedicated to a particular handset (Handset ID 10-99) or a
calling group (Group ID 01-07)
e. Designate an operator, the handset which would answer un-
routable calls or when the caller chooses "Operator" when
prompted
Change AA Parameters (Register to PRO base only)
a. From an administrator handset (Handset 10 or 11), press
(Right softkey).
b. Press number
9
, this will enter administration menu
c. Press
3
, handset enters AA setting menu.
i. Press
1
and follow instruction to record new greeting message.
ii. Press
2
to playback the current greeting message.
iii. Press
3
to set number of rings before the AA picks up a call. Use
Up/Down arrow to choose between 2 and 9 rings.
iv.Press
4
to turn AA On/Off. This can be done separately for each
phone line by using
nd
handsets do
MENU
or
to scroll through Line 1 to Line
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4, and press
On
or
Off
softkey to turn AA On/Off.If turning off the
AA may be useful when:
- The line is not used by a group of people.
- External answering machine is to be attacked to the line.
v. Press
5
and select from the following two options to set Operator
for AA:
- "Handset" : assign a specific handset as operator by entering a
two-digit handset ID (default=Handset 10) as operator for all
calls addressed to the operator when AA is on, or "PBX" :
transfer calls to be answered by the operator back to the
designated wired PBX operator. System administrators must
know the proper programming and "call transfer" feature code
(available from the user manual of the wired PBX system) in
order to perform this function correctly.
- The following example is the instruction to route a call back to
the brand N's PBX system by pressing "Flash-7-0-1-8-3-0",
where a Flash key is pressed followed by the call transfer code
"70", then enter the extension number "1830" immediately.
Confirm the set up by press using the
Notes:
1. Only administrator can change AA settings.
2. Because AA setting is stored on the base station, the handset must be in range
with the base to make changes.
3. The maximum recording time for the greeting message is 128 seconds.
4. Allowing each line's AA to be turned on or off separately is useful if different
lines are used for different purposes.
5. When AA is disabled, the line can be dedicated to either an individual Handset
ID or a Group ID.
6. The operator can be any individual handset or a group; it doesn't need to be
an administrator handset (Handsets 10 and 11).
7. The minimum number of rings before the AA picks up cannot be lower than
two for the purpose of receiving the Caller ID message.
Line Dedication (Register to PRO base only)
1
Line dedication function can be performed by administrator handsets (ID 10
and 11) only.
2
By default all incoming calls will ring all handsets.
3
With the administrative handset, press MENU-
setting.
SAVE
(Left softkey).
9
–
2
-
2
for Line Dedication
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