Troubleshooting - VTech CM18245 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.
My deskset doesn't work at all.
• Make sure the power cord is securely plugged in.
• Refer to Deskset installation on pages 4-5 to reset the system. Allow at least
one minute for the deskset to reset.
• This system is not compatible with any other VTech 4 line business
telephones, except for the CM18445/AM18447 console.
There is no dial tone.
• First try all the suggestions above.
• Make sure you plug the handset cord securely and firmly into the jack on
the deskset and the corded handset.
• Make sure a line is selected. Press a line key or SPEAKER
MS2015 Engraving:
• If there is no dial tone when you press HEADSET, make sure the corded
headset is firmly connected to the
I cannot dial out.
• First try all the suggestions above.
MS2085 Engraving:
• Make sure you have a dial tone before dialing. The corded handset might
take a second or two to connect the deskset and produce a dial tone. This is
5.1
normal. Wait an extra second before dialing.
• If the other telephones in your building are having the same problem, contact
your telephone service provider.
I cannot make intercom calls.
• Make sure you choose the correct extension.
• The destination telephone might be on a conference call or an intercom call.
Wait and try again.
I cannot transfer outside calls.
• If you are on a conference call with another telephone in the same system,
the call cannot be transferred.
• If the destination telephone is on an outside call or intercom call with another
system telephone, the call cannot be transferred.
Use only
Supplied
Adapter
Use only
Supplied
L4 L3/4 L2
Adapter
jack.
L1/2
70
.