Troubleshooting - Hisense HS216FW User Manual

2.1ch soundbar with built in subwoofer
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Tips:
The unit can support USB devices with up to
32 GB of memory.
This unit can play WAV/WMA/MP3/FLAC/DSD/
ALAC.
Support a USB port: exFAT/FAT16/FAT32.
This product may not be compatible with
certain types of USB storage devices.
If you use a USB extension cable, USB hub,
or USB Multifunctional card reader, the USB
storage device may not be recognized.
Do not remove the USB storage device while
reading files.

Troubleshooting

To keep the warranty valid, never try to repair the
system yourself. If you encounter problems when
using this unit, check the following points before
requesting service.
No power
Ensure that the AC cord of the apparatus is
properly connected .
Ensure that there is power at the AC outlet.
Press standby button to turn the unit on.
Remote control does not work
Before you press any playback control button,
first select the correct source.
Reduce the distance between the remote
control and the unit.
Insert the battery with its polarities (+/-)
aligned as indicated.
Replace the battery.
Aim the remote control directly at the sensor
on the front of the unit.
No sound
Make sure that the unit is not muted. Press
MUTE or VOL+/VOL– button to resume normal
listening.
Press
button on the unit or on the remote
control to switch the soundbar to standby
mode. Then press the
the soundbar on.
button again to switch
Ensure the audio setting of the input source
(e.g. TV, game console, DVD player, etc.)
is set to PCM or Dolby Digital mode while
using digital (e.g. HDMI, OPTICAL, COAXIAL)
connection.
The unit may not be able to decode all digital
audio formats from the input source. In this
case, the unit will mute. This is NOT a defect.
device is not muted.
I can't find the Bluetooth name of
this unit on my Bluetooth device for
Bluetooth pairing
Ensure the Bluetooth function is activated on
your Bluetooth device.
Ensure you have paired the unit with your
Bluetooth device.
This is a 15 mins power off function,
one of the ERPII standard require-
ment for saving power
When the unit's external input signal
level is too low, the unit will be turned off
automatically in 15 minutes. Please increase
the volume level of your external device.
Wi-Fi
Wi-Fi connection cannot be established.
Check the availability of WLAN network on the
router.
Place the Wi-Fi router closer to the unit.
Make sure the password is correct.
Check the WLAN function or reboot the
modem and Wi-Fi router.
Play-Fi
Cannot discover the Play-Fi supported devices
from the app.
Make sure the device is connected to the Wi-Fi.
Cannot play Play-Fi music.
Certain network service or contents available
through the device may not be accessible in
case the service provider terminates its service.
When the first time setup is not successful,
close the
xxx Audio app
Fi. Restart the app.
When the speaker is set as Stereo Pairs or
Surround Sound, the speaker need to be
disconnected in the app before being used
separately.
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