Troubleshooting - Hisense AX2106G User Manual

13. Troubleshooting

13. Troubleshooting
To keep the warranty valid, never try to repair the To keep the warranty valid, never try to repair the
system yourself. If you encounter problems when system yourself. If you encounter problems when
using this unit, check the following points before using this unit, check the following points before
requesting service. requesting service.
No power No power
• Ensure that the AC cord of the apparatus is • Ensure that the AC cord of the apparatus is
properly connected . properly connected .
• Ensure that there is power at the AC outlet. • Ensure that there is power at the AC outlet.
• Press standby button to turn the unit on. • Press standby button to turn the unit on.
Remote control does not work Remote control does not work
• Before you press any playback control • Before you press any playback control
• Reduce the distance between the remote • Reduce the distance between the remote
control and the unit. control and the unit.
• Insert the battery with its polarities (+/-) • Insert the battery with its polarities (+/-)
aligned as indicated. aligned as indicated.
• Replace the battery. • Replace the battery.
• Aim the remote control directly at the sensor • Aim the remote control directly at the sensor
on the front of the unit. on the front of the unit.
No sound No sound
• Make sure that the unit is not muted. Press • Make sure that the unit is not muted. Press
MUTE or VOL+/VOL– button to resume MUTE or VOL+/VOL– button to resume
normal listening. normal listening.
• Press • Press button on the unit or on the remote button on the unit or on the remote
control to switch the soundbar to standby control to switch the soundbar to standby
mode. Then press the mode. Then press the
switch the soundbar on. switch the soundbar on.
• Ensure the audio setting of the input source • Ensure the audio setting of the input source
(e.g. TV, game console, DVD player, etc.) (e.g. TV, game console, DVD player, etc.)
is set to PCM or Dolby Digital mode while is set to PCM or Dolby Digital mode while
using digital (e.g. HDMI, OPTICAL, COAXIAL) using digital (e.g. HDMI, OPTICAL, COAXIAL)
connection. connection.
• The unit may not be able to decode all digital • The unit may not be able to decode all digital
audio formats from the input source. In this audio formats from the input source. In this
case, the unit will mute. This is NOT a defect. case, the unit will mute. This is NOT a defect.
device is not muted. device is not muted.
18 18
button again to button again to
Bluetooth device for Bluetooth pairing Bluetooth device for Bluetooth pairing
• Ensure the Bluetooth function is activated on • Ensure the Bluetooth function is activated on
your Bluetooth device. your Bluetooth device.
• Ensure you have paired the unit with your • Ensure you have paired the unit with your
Bluetooth device. Bluetooth device.
This is a 15 mins power off function, one of the This is a 15 mins power off function, one of the
ERPII standard requirement for saving power ERPII standard requirement for saving power
• When the unit's external input signal • When the unit's external input signal
automatically in 15 minutes. Please increase automatically in 15 minutes. Please increase
the volume level of your external device. the volume level of your external device.