Troubleshooting - Eaton XV100 Manual

7.4

Troubleshooting

Fault and possible cause
Device does not start (boot).
Power supply interface does not have any
power.
While the device is starting (booting), the following
message appears:
«<50> Touch is dirty or defect»
(only appears if GALILEO is installed)
The resistive touchscreen is not calibrated
correctly.
The set screws used to mount the device
are too tight.
The device is faulty.
The display stays or turns dark.
The backlight is deactivated.
The backlight is faulty.
Touch does not react or does not react correctly to
touch operation.
The resistive touchscreen is not calibrated
correctly.
The touch is disabled.
The icon appears in the taskbar.
Incorrect operation of the operating elements
on the display.
The set screws used to mount the device are
too tight.
The device is faulty.
Tab. 25 Troubleshooting
Touch display XV-102 10/2020 MN04802004Z-EN Eaton.com
7 Maintenance and repairs
7.4 Troubleshooting
Corrective action
Check the input wiring.
Start the device (boot it up).

Calibrate touch.

( Document «System Description
Windows CE MN05010007Z (operation of
the Windows CE operating system on touch
displays)»).
Loosen the threaded pins (observe max.
torque,  Chapter 5.4.1,  50)
Send the device in for repairs.
Check the function in the visualization software.
Send the device in for repairs.
Start the device (boot it up).

Calibrate touch.

( Document «System Description
Windows CE MN05010007Z (operation of
the Windows CE operating system on touch
displays)»).
Start the device (boot it up).

Activate touch

( Document «System Description
Windows CE MN05010007Z (operation of
the Windows CE operating system on touch
displays)»).
Remove all objects (including fingers) from the
display area.
Loosen the threaded pins (observe max.
torque,  Chapter 5.4.1,  50)
Send the device in for repairs.
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