Lexmark CX417de User Manual page 275

Troubleshooting
Action
Step 4
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b
Resend the print job.
Is the page or image clipped?
Gray background on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
Reduce the toner darkness.
a
From the Quality menu on the printer control panel, reduce the
toner density.
Note: 4 is the factory default setting.
b
Resend the print job.
Did the gray background disappear?
Step 2
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b
Resend the print job.
Did the gray background disappear?
Yes No
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
275
customer