Solving Fax Problems - Lexmark CX417de User Manual

Troubleshooting

Solving fax problems

Caller ID is not shown
Action
Contact your telephone company to check if your telephone line
is subscribed to the caller ID service.
Notes:
•
If your region supports multiple caller ID patterns, then you
may have to change the default setting. There are two
settings available: FSK (pattern 1) and DTMF (pattern 2).
•
The availability of these settings in the Fax menu depends
on whether your country or region supports multiple caller ID
patterns.
•
Contact your telephone company to determine which
pattern or switch setting to use.
Does the caller ID appear?
Cannot send or receive a fax
Action
Step 1
Check if an error or status message appears on the display.
Is there an error or status message on the display?
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3
Check the power.
Check if the printer is plugged in and turned on, and if Ready
appears on the display.
Is the printer turned on, and does Ready appear on the display?
Yes No
The problem is Contact
solved. support.
Yes No
Clear the error or Go to step 2.
status message.
Go to step 3. Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Go to step 4. Turn on the printer,
and then wait until
Ready appears on
the display.
298
customer