Troubleshooting - ChimneyFree 18IRM9984-C325 Manual

TROUBLESHOOTING

Problem
Display shows " "
Display shows " "
Display shows " "
Heater does not blow
warm air.
No power, logs do not
glow.
Logs glow, but no
flame effect.
Heater does not blow
warm air.
Flame effect works, but
heater function does
not and the emberbed
flashes when the heater
button is pressed.
Remote control is not
working when buttons
are pressed.
A5441
Root Cause
The thermostat sensor is
broken or disconnected.
The thermostat sensor is
broken.
Manual Reset overheat
protection has triggered.
Cool down cycle.
No power to the unit
Flame effect turned off
Thermostat setting is
preventing heater from
turning on.
The heater is disabled.
No batteries.
Poor Signal.
Distance.
Corrective Action
Unplug the fireplace, remove the back panel of the fireplace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem, contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and
allow it to cool down. Replug and operate, but monitor the heater for signs
of overheating. If the problem persists, discontinue use of the heater and
contact customer service.
Normal operation. Heater will continue to run for several minutes before
shutting down. Times will vary based on temperatures. During this time,
cool air will blow.
Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at "ON" position.
Press flame button several times.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
With the power on, press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled, the ember bed lights will flash multiple
times.
Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter
to malfunction.
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
6
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