Troubleshooting - ChimneyFree 18WM20124 User Manual

TROUBLESHOOTING

Problem
Switches do not work.
Heater Blower Motor.
Heater does not turn on
and a red light is flashing
in the upper right corner
of the flame screen.
Fireplace has Noise with
flames on and heater off.
Power cord gets warm
Heater emits an odor
Flames stay on but do
not move.
No power at all.
Emberbed Damaged
Flame
No Manual
Heater Specs
A153R1
Root Cause
Defective Switch, Broken, does
not light up, no longer toggles,
loose.
Shuts off by itself
Blower is very noisy when flames
are off.
Blows cold air.
Blower runs but does not
produce heat.
Unit lights up but Blower does
not come on at all.
Manual reset needed
Spinner Motor Noisy
Defective flame generator drive
motor.
Dented back panel
Normal operation
Normal operation
Flames stay in one position.
Unit not plugged in.
Defective Main Power Switch
Emberbed Cracked.
Flame does not light up.
Switch lights up but no flame
effect.
Needs Manual
What size room does this heater
heat up to?
Corrective Action
Contact customer service to replace the switch(es).
The heater is controled by a thermostat which will turn off the heater
when the thermostat set point is reached. Turn the thermostat knob
clockwise on the control panel to increase the set point temperature.
Contact customer service to replace the heater/blower assembly.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate
as normal. If the problem persist contact customer service.
Contact customer service to replace the flame generator drive motor.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
It is common for a heater to emit an odor for a brief period after the
heater is initially turned on. The heater is burning off any dust accumu-
lated during manufacturing, operation or storage.
Contact customer service to replace the Flame Generator Drive Motor.
Check that unit is plugged into a standard 120-V outlet
Contact customer service to replace the Main Power Switch
Contact customer service to replace the emberbed
Follow the instructions to replace the light bulbs in the CARE AND
MAINTENANCE section of the manual.
Unplug the fireplace and then remove back panel and check for any
broken or loose bulbs.
go to www.tsicustomerservice.com and use the follow the manual link on
the bottom right portion of the page to download the manual.
Provides supplemental heat up to 37 square meters.
8
www.tsicustomerservice.com